PREPARE TO NOT BE SERVED AS CUSTOMER "NO SERVICE" IS THE ORDER OF THE DAY!
Reading the reviews, you will notice that the biggest criticism related to this store is its customer service. My first experience with this was just getting them the answer the phone while we were en route. I rang at least nine times and eventually just hung up. Well, you can't have great customer service if you don't have appropriate staffing levels and experience.
I believe that if you have different departments in your store, every department should be staffed or conveniently covered. For example, the locked jewelry counter sits on the edge of the accessories department so one person could easily cover both areas but there was no one in either. If you are short on staff, you need a roaming sales person who is clearly visible and checking in with customers to see if there are any questions. This person should have general knowledge of all departments and carry the keys to the jewelry counter.
Incidentally, the jewelry all appeared to be of the lower end costume variety so I did not bother Also, I am careful and particular when it comes to purchasing jewelry.
I like the lay-out of this particular store because as you enter, the leather bags are to your immediate right and the clothing is further into the store. They have a small second level that is dedicated to shoes for men, women and children. It can be accessed by ramp or steps but I found it to be a bit crowded and they need to do a better job of incorporating seating. The good news is that they do have a register up here so that you don't have to go downstairs to complete your purchase. However, the lone employee up here was totally out of his element. He walked around dazed and glazed, (forget eye contact or a greeting) and did not look capable of telling me how to exit the building let alone providing personal assistance. This is what you get when you just grab the first person who applies because you need a body. That works fine for Walmart but this store requires a higher level of retail experience because I actually expect customer service skills and knowledge about the products. Ugghhh!
I was hoping to find a hat or some ear warmers and while they had the perfect warmers to match my coat. The designer had cheapened the look by taking his logo and putting it on a cream colored knit material as the headband. So imagine these black faux fur ear warmers with a tacky knit headband with Michael Kors in large letters. Who would purchase these? Now you know why they are still on the shelf!
They had this adorable rainbow fur scarf with the clever slit for easy styling. It was the perfect statement piece to add to a jacket or sweater except... it was real fox fur. Noooooo!
Yes, you could probably have a nice experience shopping here especially if you found your perfect item of clothing. Just know that you are on your own and if you have questions, ask Google!
PS: I actually found my perfect bag at their on line store and it was on sale! Yay! If you can wait eight days for delivery (so '90's), you will be good to go!
***This store can't be missed as it is the first one you will see as you approach the center from 400 heading north. read more