My family loves browsing this store. Prices are out of my tax bracket but it's fun to see what people with means will purchase. Very nice! read more

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Review based on service in the perfume department by Leyla. (In comparison to Nordstrom, in Sherway, Saks blows Nordstrom out of the water...especially in the shoe department! This is both disappointing and odd since Nordstrom started off as a luxury shoe store.) I don't buy fragrances often, but when I do, it is a careful decision that requires a lot of time. And when I'm in a funk or feel stale, I tend to gravitate towards the perfume counter and just explore... Sales Associate, Leyla let me do just that...explore. I had a coupla specific brands (Byredo/Acqua di Parma) in mind to check out, but Leyla also introduced some other brands to me. She was very generous with not only her time, but her knowledge as well. I received much better customer service here than at HR on Bloor last week! So your experience anywhere really depends on WHO helps you out! read more

What happened?? When it first opened in 2016, Saks' 2nd location in Canada was a nice luxe boutique experience. It brought so many brands we mere Canadians only saw online with a hefty customs price tag. The service was wonderful and I developed a few good relationships with their staff. Now... it's desolate. Like terribly empty of staff and clothes. There are significantly less clothes on racks and racks in general. Some of the brands I wear are not longer stocked and all that is left is relatively 'safe' and 'boring' expensive items... do I need a boring black crew sweater for $180. No... not really. There are sales to discover... if you have a lot of time and not looking for anything interesting but good basics, they have 40% of retail prices and sometimes an extra 33% of the sales prices. Personally, I couldnt find anything of interest in my size. Supposedly they only had one item in my size for most things... wow. Terrible. As for the staff... I'm not sure what is wrong with the managers here. Numerous times I pass the rare sales associate and notice that an older manager just cornering them and talking haphazardly about what they're going to do about their holidays, what they've bought online, or how they're going to go skiing. Honestly... it's quite confusing to see this. If they were on break... totally understandable but I honestly stood in front of them in the Pusateri's food hall for at least a minute till they finally acknowledged me. It was embarrassing for them and I felt bad for that young female associate as that older manager seemed a bit slimey. Anyhow, it's quite disappointing as I would have hoped Saks continue to be a great luxury experience. Nope... Let's hope Nordstrom is better. read more

Love Saks ! Great designer stuff at great prices Great service usually friendly and prompt . Location is great aswell ! read more

I admit I didn't really go shopping around for any clothes here. I don't buy most of my clothes in Canada for a variety of reasons. These days with the Canadian dollar being as bad as it is perhaps that my change but regardless Saks is a decent store with some high quality brand names and now the store is here in Canada. For those that weren't aware, Saks is and has been owned by HBC for about 3 years. The main reason I was interested in this Saks wasn't the store but rather the Pusateri's market that they have inside of the store. It's like a mini-Eataly but not everything's Italian but it has the same feel to it but a lot more dense. The Pusateri's market when we went (on a Saturday) was absolutely packed. It was hard to move in there between the displays and all the people. It's VERY cool though and the buzz of it being busy I suppose makes it that much more intriguing. I'd be more interested in returning on a weekday when perhaps it would potentially be less busy and I'd be able to look at the foodstuffs without all the buzz. The parking on the Saks side has greatly improved to what Sears used to have. Overall Sherway Gardens is on the way up and Saks has a lot to do with that filling the space of Sears which filled the space of Eatons. Saks for now is bringing back my interest to Sherway and it seems by the amount of people in the store that you don't have to go to Yorkville or Yorkdale to get all your high end brands now. read more

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This one star is strictly for the jo Malone counter. I always shop here with my friends and today I had the worst return experience. Boycotting the Jo Malone counter at this location from now on. I picked up 2 perfume cause I was told they were good, but I didn't like the smell of it after trying it at home and want to return it. I must've used no more than 2 twice with less than 5 pumps, the liquid is still above the bottle top line. The lady said I can't return it at first (cause apparently 5 pumps is too much) and made it seems like she's doing me a favor when I complain. Apparently the fine print is that once you use it, you cannot return or even exchange it. Shitty p Buying my jo Malone from Sephora from now on. Way better exchange policy and attitude. read more

This location is visually beautiful and the Pusateri's adds massive appeal to the store. Hello, Champagne- Bar! However, I think this location of Saks is mostly a space for mall- walkers. After years of having to travel out of the country (for anything worth wearing), I was really looking foreword to our American-partners infiltrating our city with a proper dose of fashion, customer service, and style. That fizzled quickly after the grand opening when I realized the brands are all the same as (old faithful), Holt Renfrew. The staff are wonderfully dressed, professional, and kind. I'll see you at Eaton Centre! read more

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Came here for an in-store exchange while passing by and had the most amazing experience. They were incredibly busy and I was left unattended for at least 10 minutes until someone who looked like the manager came up to me and made sure that someone took care of my return asap. To add, he worked with the employee to make sure everything was going well and that my time would be valued. Mind you he kept eyeing around to see if anyone else needed his assistance. Amazing. Probably not the best idea to do an in-store exchange come next time just due to how busy they are (the very reason why I shop online), but this man's service was top-notch and thus, necessitated a review :-) Thank you! read more

AVOID!! God I wish I could give 0 stars. I had this terrible experience with a sales called Emily who works at the shoe section of the Saks Fifth Ave at CF Sherway Gardens Canada. Here's what happens .I went there on Black Friday and was about to purchase a pair of manolo blahnik hangisis shoes, and she told me to come back tomorrow cuz there will be a gift card event and she would hold the shoes for me til tomorrow evening. That night I received her call saying that the shoes are damaged so she needs to check the stock in downtown Toronto And promised will call me back, which I found it weird cuz last time I checked the shoes are in good shape. I never received her call back. Then I came all the way back to the store the next day in the morning to pick up the shoes but the shoes were gone. At first, I was told that the shoes were too damaged so they sent it to the manager, but I insisted to see the damaged shoes, then they told me a most ridiculous and obviously made-up story that the shoes were bought by another customer in full price "on its way to repair". It took them 30mins to come up with this crappy story to fool me. I was in a hurry and don't have time to argue at that time but I am so pissed off that they sold the shoes, lied to me and wasted my time. This experience just makes me feel humiliated, fooled and angry. It's not about the shoes any more , it's the way they deal with it is completely unacceptable. The dishonesty and the discrimination really disgusted me. I don't think I will ever want to buy anything from this store and will tell all my friends to avoid it.SO MAD!! read more

Husband landed in Toronto without his winter coat! Called the store and spoke with Cassandra in Men's. Although this store didn't carry very many of the items I saw online, Cassandra sent me pictures of what they had that was in the range of what I was looking for. Within an hour of paying for his jacket over the phone, she personally delivered his gift to the hotel he was staying. I called ahead to the hotel to give them a heads up about the delivery, but to leave my husband totally surprised. It worked! He was so happy and trilled that he didn't have to go out after 12+ hours of traveling just to buy a coat he doesn't even like. Saks is awesome, and imho, WAYYY better service-wise than Neiman Marcus. read more

Bought a jacket at the store on the weekend. Was supposed to have it delivered due to savings with a gift card . Still waiting for my jacket. I called the store and no one could help me.!!!!! Customer service ? read more

:D My Kind of Heaven :D Love the personal Stylist option.

We went on the 26th of Feb to buy a perfume at the Jo Malone store at Saks Fifth Avenue in Shareway Gardens mall We were impressed by the Store assistant skills I believe her name Katalin , blonde girl ,,,we enjoyed the sale and help us big time and was very accommodating ,she has good people and sales skills , willingness to explain everything, she took her time to give us news on latest Jo Malone products We will come anytime with great pleasure to stop again at Jo Malone read more

The staff and manager here in the women's department are incredibly rude. I've been to Saks many times and I have always had a pleasant experience with the staff, but this location is terrible. read more

The best part of this store is that after you are done walking around and looking at all the overpriced stuff you will end up buying at Winners and other discount stores, you can actually buy the most delicious food at Pusateri's downstairs. The selections are amazing and the food quality unmatched. The prices are also high, but easily digested - pardon the pun! read more

I don't know what store everyone else visited but this Saks is horrible. The merchandise in meh! And the customer service is even worse, there is not a soul in sight. No customer or staff? You have to go looking for them when you want to try on shoes. Some might argue that it's the time of day but I've been there during the day on weekdays and in the evening. With the way the economy is and retailers shutting doors, I don't see a reason to support an American company with the same product as Holts and even worse service. read more

Horrible service aka no service at all. Staff were talking with one another and could not care if there were people on the floor. When I asked for help - they pointed across the room and did not offer to help. Seriously rude staff at Saks downtown. Went across the path to both The Bay and Nordstorms - a delight and helped me find me find everything I needed for my trip. read more

I know the store has been open for a few years now but had to share my thoughts. Long time Saks fan (their US counterpart at least) I've been to quite a few Saks in the US. Knowing how US retailers are known for presenting a sub-par version of their product I went with an open mind. SO much designer product is missing from bags to shoes to clothing. Good cosmetics section. Their shoe sales are okay but again just selling off their mediocre product. I was expecting a smaller scale offering of what has become of the Holt Renfrew location in Yorkdale. Heck, the old Holt Renfrew in Sherway was better IMHO. The store is rarely busy. Really don't know what people buy in there?! Service is good however the 2-3 times I've purchased anything since the store has been open. Pusateri's on the ground floor is great though! read more

Let me say first that all of the staff are absolutely amazing in this store. (Well, except for one sales associate in the perfume area who seemed bored out of her mind and didn't bother helping with much of anything. The other associates on the floor are phenomenal.) They either hired perfectly right, or they have an amazing training program. In terms of products and environment, it's Saks--beautiful stuff, lovely environment, everything expensive. You don't go to Saks to save money. My gripe is the phone system. You can't get a human being on the phone to save your life. I tried calling all day to get the price of a perfume to no avail. If I tried getting the main switchboard, it was always busy; if I tried the select-a-number process to get to the perfume area, the phone rang countless times and no one picked up. Maybe they are still sorting that out since they're new. At any rate, I got tired of calling all day and just went online and placed my perfume order with Sephora instead. read more

When I think Saks Fifth Ave I think / but with that I would hope there would be some awesome customer service. But i didn't really get that feeling when I walked in. Maybe it's the Canadian in me that wants that friendly greeting when I'm there or maybe I come off as someone that doesn't shop there. Not really their "clientele" but still would appreciate a kind Hello and welcome to saks of some sort. There's a lot to look at which is nice but kind of hard since there is a lot of it. I've been twice and I've had a hard time finding anything that I actually wanted. Store looks nice though but just like any other department store read more

Elaine Euwen @Ex Nihilo. Thank you so much for your Great service. You made me and my friend feel welcomed. Usually when we go shopping we don't expect a service like that but you made us feel like you cared about what we wanted for our family. I would definitely recommend you to everyone. Thank you for sending me your exclusive samples. I love them and it smells amazing read more

I expected much more. Stoped for breakfast and was totally disappointed. Asked for a bacon and egg sandwich, bacon was soft and rubber like and coffee was cold. Sad. read more

Horrible service! Ignored me when i walked in and I had 10 things in my hand I wanted to purchase and was ignored any time!! AVOID!!!