I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

Suggested Carmax to my best friend whom bought a Honda but her customer experience was terrible…read more The seller (Mike) didn't offer a test drive just kept emphasizing "well it's a honda". Didn't tell her about the 10 day return, didn't place a bow when she bought it. Very unsupportive despite the car being beautiful she decided to return it because the service was soo bad. He was suggesting her not to go through the process for self employed income, say it would take sooooo long. Denying this resulted in a very high interest rate. Mike thought bo one would ever return a Honda. Well surprise surprise mike. She now has a brand new Mazda, champagne service with a bow! and lower interest rate. CARMAX do better ! especially servicing women.

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

this place is terrible. do not expect a reasonable deal…read morehere. they purposely take pictures of their cars hiding physical damage. they lie about being road worthy and passing virginia state inspection. if pressed they will admit to issues that they do not disclose up front, but those issues are the tip of the iceberg and you will find more. they cannot be trusted. you WILL regret buying a car here!

​Fake inventory and dishonest communication. ​Five separate…read moreconfirmation calls were made before driving out to see a specific vehicle. Every time, the staff insisted the car was available and that they would have it ready. Upon arrival, the car was gone and it turned out it had been sold even before the first phone call was placed. No one bothered to call and give a heads-up, and no one apologized. The only response given was a series of weak excuses deflecting blame onto the staff. Save the gas money and go somewhere that values honesty.

I recently got my car repair at this location. Overall experience was great/amazing. Drop off the…read morecar monday & I picked up the car in just a few days. The car looks amazing when i picked it up. The paint job that got fix looks great. Also the car was washed & vaccum as well. Ben Lamberty did an amazing job keeping me updated on all the repairs on my vehicle. I definitely recommend this repair shop.

If you are looking for body repairs done to your vehicle, I highly recommend someone else. There is…read moreno sense of urgency and the service is flat out terrible. I waited 6 months for repairs and kept getting beat around the bush answers and then never calling me back. I suddenly got my money back because I am leaving the area and it still wasn't fixed.

RK Chevy has an amazing team! The guys were cool too but I was assisted by a team of ladies, and…read moretheir cohesion was awesome. I was assisted and drove a few rides with Ilham, she was so wonderful, knowledgeable, and a variety of other great things. She takes her time and focuses on her customer, what we want, and how she can make sure that we had it. I got a new Trailblazer and it's a dream! So grateful for Ilham, Fatima, and the entire team. 5 stars and we will return when we're ready to trade out the Traverse!

Five stars aren't enough for the team at RK Chevrolet!…read more After a string of disappointing experiences trying to find a reliable used car for my child, I was starting to lose hope. That changed the moment I spoke with Moustafa, the sales manager. I explained exactly what I was looking for, and he was refreshingly honest--he let me know it might be tough, but not impossible. Although they didn't have anything at the time, he promised to keep an eye out. Just two days later, I got a text: "I think I found the one." A trade-in had just come in, and he thought it could be the perfect fit. I headed over after work and was introduced to Doug Whitmore, the sales rep who made the entire experience an absolute pleasure. Doug was funny, kind, genuine, and incredibly easy to work with. He made what is usually a stressful process feel simple and even enjoyable. If you're in the market for a new Chevrolet or a dependable used car, do yourself a favor and reach out to Doug Whitmore at RK Chevrolet. He's a true professional who genuinely cares, and I'm confident you'll drive away just as satisfied as I did

Worked with Maurice from out of town to purchase a CPO GLA and it was a pleasant experience…read more Paperwork was done in less than 30 minutes and I was happy Benz owner less than hour after showing up. So many nice vehicles on their lots it was hard to choose from.

Mercedes-Benz - A customer service experience you should know !…read moreThink buying a Mercedes-Benz means you're going to receive premium customer service? My experience has been very different I am sharing my experience because customers DESERVE TO KNOW WHAT CAN HAPPEN when something goes wrong, and you need Mercedes-Benz to stand behind its customers. I have been a loyal Mercedes-Benz customer for decades. My first Mercedes was a 1981 500 SL; I have owned five Mercedes-Benz vehicles. After this experience, I am questioning that loyalty. On July 28, 2026, my wife and I were traveling to Florida to close on our new home when my 2016 Mercedes-Benz Sprinter with only 53026 miles suddenly broke down on the highway. There were. No warning lights, no warning messages, and no symptoms beforehand. The sudden engine failure put my wife, my family, and me in a potentially dangerous situation on the highway. The Mercedes-Benz dealership diagnosed catastrophic engine damage involving cylinder #2, including a burnt valve and damage to the top of the piston. The failure was investigated using a borescope, compression testing, and a smoke test. I was also told it was highly likely the #2 fuel injector had mechanically failed. The repair estimate is $26,465.19. My Sprinter was well maintained through a Mercedes-Benz dealership since the day I purchased it. I was told by two dealerships, Virginia and Fayetteville, to contact customer care, and they told me they had never had this type of failure on this model. What is most disturbing is what happened next. Neither the advisor nor the customer care team contacted the dealership to investigate the failure. No meaningful investigation was conducted into WHY this engine failed. No one contacted the Fayetteville Mercedes-Benz dealership to obtain additional information. Yet Mercedes-Benz still made a decision denying goodwill assistance. My first case was closed. A second case was opened and then returned to the same worker, Kennedy. After all of this, I finally received a call from a new representative.Christoher. I was told Mercedes-Benz could not help because of the vehicle's year and mileage. I find it extremely insulting that Mercedes-Benz considers a well-maintained 2016 Sprinter with 53,026 miles "High Mileage" when the vehicle has suffered a catastrophic engine failure, and the repair is $26,465.19. I even offered to pay the labor if Mercedes-Benz would help with the major repair. Instead, I was offered $1,000 toward a future Mercedes-Benz purchase. I was told that even though my Sprinter was upfitted, it was worthless, and the upgrade done to it would not be considered at all for the Value of the Sprinter. So here is what we have, upfitted - equals no value added to the vehicle, no investigation into why this has happened - equals not worth their time Oh, did I mention they stated I purchased the Sprinter via an auction This equals no investigation into the Sprinter, no request for proof of purchase. I get a call almost a month later from roadside assistance. Saying they received my case for roadside assistance- WOW. It took over a month to get someone on the line to answer any questions. I had my first advisor call at 7 pm twice - once to say you purchased it via an auction and hung up she stated Case closed; no help. I opened a new case to look into why it was closed and a request to get a new advisor. They gave the case back to her. I got a call again at 7 pm, and this time it was to say," Your case has been escalated to a new advisor."Call ended. I don't think trying to get a expalaintion into why certain things were not done, or a reasonable answer as to why goodwill was denied. When there is evidence Mercedes has given goodwill to a vehicle with much higher mileage than mine. I didn't expect them to give me goodwill assistance because I asked them. I expected to be treated like everyone else and to see if I qualified for the goodwill, but you can't qualify if all their information is wrong and they didn't ask me for anything to clear up what they had on file. I offered multiple times to send over the information they had wrong. I requested that they send me a denial letter via mail or email. No one has responded. After everything I have invested in this brand, that offer of $1,000 felt less like customer care and more like: "Your problem, not ours." This is not simply about money. It is about safety, accountability, communication, and how Mercedes-Benz treats a customer who has been loyal for decades. I am deeply saddened and extremely disappointed Because of this experience, I have now put my SL AMG up for sale. After decades of loyalty, I never thought I would say this: If anyone wants a "dying star," mine is officially for sale. All stars eventually die. But this one didn't simply fade away- it has completely flamed out and gone into the ocean. Five Mercedes-Benz vehicles.Decades of loyalty. And when I needed Mercedes-Benz to stand behind me.

Having already performed 30 hours of research on my own, I had narrowed down to a specific new…read morevehicle for our daughter's first car - the latest safety features in our price range. Armed with Truecar quotes (you should research Truecar shortcomings) I competed the best price and accessories amongst the dealers locally and within 3 hours, but was not convinced it was the best deal I could get. It didn't help that one of the dealers said he would beat any of the other dealers by $500. As if to say, you do all the work on negotiating a price instead of me offering you the best deal I can give you, and then I'll snipe your business at the end. I was running out of time, but I had heard about car concierge services early in my research. On a whim at 945pm on a Saturday I googled something local, then found a Virginian Pilot article on Southern Twist Consulting. The next morning Sunday, I got an email from Carolyn letting me know she would contact me later that day. We talked for about 20 minutes, including other important safety suggestions. Monday, Carolyn presented several options that convinced me to completely shift our search...if only I had found her a couple weeks earlier! Tuesday, Carolyn brought cars to my daughter for her to test while we were at work. What a time savings! Wednesday she presented a highly competitive offer, likely several hundreds less than than what would have taken me days to haggle amongst dealers. The kicker was that she presented a very valid option for me to consider...leasing. I've always been opposed to leasing BUT it was really the way to go for our situation. Newer car with the safest features at a monthly cost we could afford. In a few years if we want the latest in safety features or if our daughter decides she wants something different, we can get a newer model or a different vehicle altogether. She likely will not be driving that much, and f she is able to take really good care of the car, the car could be worth more than the cost of buying it at the end of the lease. There's a lot more to leasing than I had realized until now. The fees are very low. Consider all the hard work, expertise and local connections Carolyn brings to the table. And, all the time she saves you. Plus, she'll probably get you a better deal that would cover the fees anyway. Do yourself a favor and at least give her a call the next time you are looking for a new or even a used car.

From the owner: Southern Twist Consulting is a auto concierge service dedicated to helping women (and men) through…read morethe entire car selection and buying process. Our industry experience will be a valuable resource for individuals who find themselves too busy to car shop because of the demands of their jobs, of their families or those who simply do not want to deal with the unpleasant experience of automotive negotiations. We believe that buying a car should be fun and easy, and we are committed to creating a positive experience one client at a time.

Recently bought a used Lexus from here about a week ago. Fairly good prices, although I had seen…read morebetter deals in the area on the particular vehicle I wanted. Be sure to have NADA pricing on the particular vehicle you want to offer yourself a better chance with negotiations. However, the vehicles they had on the lot were in better shape in regards to the exterior and interior quality than most used vehicles I had looked at. After my first day of driving my new vehicle, a check engine and check VSC light came on in the dash. I called the owner and he talked with his mechanic that works next door and it appeared that both the mechanic and owner had known about the problem and simply reset the fault code. This is understandable as many people freak out when they see a check engine light, ESPECIALLY if they are decided whether to buy the car or not. The fix was a simple one and I just wished they had done some research and fixed the problem while the car was still in the lot. However, the owner and mechanic were extremely nice and helpful in fixing it quickly and free of charge. Buying a used vehicle you can expect a few repairs and maintenance but it was nice to see that the car had recently had oil changed and was overall in great working condition. I aboslutely love my new Lexus and I'm happy with the price I paid for it - even though there may be $1000 worth of repairs in the new future if the simple fix doesn't work out and a major repair needs to be done. As for the salesman that sold me the vehicle, I got used car salesman vibes and honestly would rather not have had to listen to him tell me that I was getting the best possible deal, at the best dealership in town, and everything else that he could possibly say is the best they were the "best". It was just kind of a waste of time but maybe I just read straight through it and found it annoying because as I too work in sales.

Terrible dont buy from here they sell junked cars with lots of mechanical issues and their…read morewarrantys are non existent and they will try to finesse you on pricing.