Probably one of the top three worst experiences I've ever had as a patient…read more
While under , the care of this clinic, there was a series of 5- Dr's rotating, so, no continuity, specifically not having the medication on hand (needing to switch) almost every time and always having to check instead of the week before and the day of being prepared ...and constantly having to go to different meds and samples-
Billing is the absolute nightmare you read about in other reviews no communication, rude behavior, totally unprofessional and needs to be cleaned up immediately. They constantly threaten you with collections yet the billing is consistently wrong and completely erratic in the first place.
My vision actually got worse for an extended period of time due to their erratic reporting or review in the EHR, one Dr told me that one of the meds was superior while the other reported another.
Needless to say, somebody in accounting, specifically told me that Vyvismo was the superior med,
Keeping in mind. This is the accountant who's completely incompetent giving me medical advice.-hopefully she'll get hers from licensing.
These issues were never addressed directly. On one occasion, I was rushed out of the office post shot having to return a few minutes later due to excessive painful pressure that turned out to be extremely dangerous and they had to do immediate counter measures-very stressful.. and I often wonder if that might've caused more damage to my eye. Like many in the medical field if they sense, they might have done something erratic, or something that could have caused harm. They are quickly deflect, redirect, and dismiss.
That pretty much sums up my entire experience there clinically.
If I had I not come back I wonder if my eye would have been incapacitated. Needless to say, that staff needs further training, and one raised her voice at me in the dark when I had to sit in a broken chair in front of an outdated machine, trying to get a scan for my peripheral vision, only to have her scream at me when I had to move due to the chair breaking. She yelled "that is one strike" she screamed at me in the dark "stop moving" . In my opinion, it was some of the most outrageous behavior. I've seen exhibited by a healthcare professional in my career.-totally inappropriate.
I surmise that she's so used to working with elderly folks that she thinks she needs to yell harshly at the patients. if I had a parent or grandparent go in there, I would immediately stop that from occurring.
David R., the acting manager of the clinic, is somebody I reached out to at first, was somewhat responsive, but once he realized there were issues with the service, he disappeared, and never returned a single message- Where else in any other practice or Business can you get away with such behavior? It really feels like gross negligence in my opinion. Do. No Harm.
Conversely, my experiences at Southern retinal Assoc. has been of the utmost quality- nothing even resembling these behaviors . Richs sends out incorrect bills or what I referred to as "fake bills", demanding over $3000 on Friday night -this happened multiple times. For those on fixed incomes I imagine this would be extremely stressful-I've seen other reviews that they are actively ignored if they bring up billing concerns, quite unprofessional. Caring about your patients, cost nothing.
To my greatest dismay and disgust, I finally became somewhat of a target when they messed up the pre-authorization for my eye shot, and then subsequently refused to rebill
it, even when threatened by the insurance company after they called at least five separate times ; impacting my deductible process as well as my coverage, and then months later I find that it was re- billed, probably so they could make additional profit and now I'm going to be waiting on a check from them as they first refused to re-bill
it at all, and then demanded close to $300 plus from me which I had to pay as I know they threaten collections and lawsuits-as waiting for one of my appointments I watched a female from accounting, degrade and dehumanize a young Latino man and his grandfather over a delinquent bill. I often regret not intervening due to that disgusting display of disrespect and a lack of humanity, as clearly, the older gentleman was having trouble getting around due to his vision.
Hopefully they just take care of it without further ethical concerns.
I regretted not changing years earlier, This is my direcr experience and opinion. It's my experience and in my opinion they had the opportunity to make things right and meet the standard of care and the continuity of care that I required.. Over the year I was failed me at the highest level.
Again, just my opinion. Creating fear in your patient (me) and doing harm to them in my opinion by providing inadequate care (across the board) with no follow up or communication-It's a travesty-in my experience and opinion.
