They don't know how to schedule. Expect an hour wait. They even told a patient that if he waited to…read morereschedule, it wouldn't change his wait time. I understand that things can fall behind, but this seems to be the norm here. I was told the appointment could take 2 hours, but while I've been here, 3 people have come in to see the same doctor.

I have seen Dr. Carlson for the last two years. Always been treated with respect and with nothing…read morebut professionalism he is very personable. Everyone on the staff is very friendly and knowledgeable.

I love Dr. Richens and her staff !! There's nowhere else in…read moretown I would go because I trust everybody in this office. Just about everybody in that office has taken a stab at my left eye and I'm grateful for who they are and that they were there and available to help me! Sometimes life just happens!! Thank you to , Dr Richens, Shakoor and Talbot. Rockstars!!!

I AGREE WITH MANY OTHERS' COMPLAINTS ABOUT "SURPRISE BILLING," COLLECTION THREATS, ETC. SUMMARIZED…read moreHERE: https://www.google.com/search?q=richens+eye+center+reviews+billing+problems&oq=richen&aqs=chrome.1.69i57j69i59l3j0i457i512j0i131i433i512j46i175i199i512i654j0i512j46i175i199i512i654j0i10i512.6005j0j7&sourceid=chrome&ie=UTF-8 And as you'll see from my experience, THERE IS NOTHING YOU CAN DO IN ADVANCE TO PREVENT THEM FROM CHARGING YOU FOR MORE THAN YOU SPECIFIED TO BE SEEN FOR. I TRIED. Richen's on Sunset is "IN NETWORK" for my MEDICARE ADVANTAGE plan. I COULDN'T HAVE MADE IT MORE CLEAR TO THEM THAT ALL I NEEDED WAS THE ANNUAL "ROUTINE EYE EXAM" which shows "$0 COPAY" IN MY "EVIDENCE OF COVERAGE," and that is exactly how it has been billed with 4 other eye care providers in my 11 years in Medicare Advantage. I made this clear... 1) on the phone when I made the appointment, 2) also when I arrived, and identified myself, and 3) again after the exam when I left. All was OK. Nothing due. I didn't notice anything different or unusual about this exam, and wasn't told it was any different than a "routine exam." BUT STILL... RICHEN'S "UP-CODED" ME AFTER THE FACT, for a COMPLETELY DIFFERENT, MORE EXPENSIVE EXAM - one I WAS NEVER INFORMED OF, AND WAS GIVEN NO OPPORTUNITY TO DECLINE - even though they had three opportunities (listed above) to warn me and get my consent. This would be a huge problem on its own - NO CONSENT. So then, I get a $375 bill, and had to call billing. I was initially told they never even submitted it to my insurance, saying, "gee, we're only human." Well, $375 is MUCH, MUCH MORE than they ended up getting from my insurance. "Human" nature to try for more, I guess. But even when they submitted it, they billed as though it was for a MEDICAL SPECIALIST (code 99204), which IS SIGNIFICANTLY MORE MONEY FOR THEM, AND has a copay FOR ME. This was INSTEAD OF the "routine VISION exam" I scheduled with them, I and came for. This was supposed to have billing code 92004 or S0620, and $0 copay, as billed by my 4 previous optometrists. I had to investigate and uncover all of this myself. When I called billing again, they tried to justify the higher charge by characterizing my ROUTINE exam as being a "SPECIALIST" exam (NOT TRUE), performed in an OPHTHAMOLOGY office (NOT TRUE) by an OPHTHAMOLOGIST (NOT TRUE). Dr. JEDEDIAH B. LISTER (an OPTOMETRIST) is the only Doc in Richens Sunset office. In summary, Dr Lister either: 1. Didn't do anything outside a "routine" exam, yet up-coded it as though it was a medical exam, 2. Or, he performed an exam I did not ask for, was not told about, and did not approve. Which is it? He noticed I had mild cataracts. (No treatment, or advice). So what? A routine exam is for the purpose of noticing many things including cataracts. My previous 4 eye doctors, over 11 years, noticed the same cataracts, but NONE of them tried to charge me extra for just noticing it. The billing dept. refused to correct this bill, and as others have said, threatened collection plus 33% if I didn't pay up. This rolled off her tongue as though it were a script she recites every day, and in fact, she admitted that they BILL THIS WAY EVERY DAY, which tells me this is NOT an honest mistake. She also claimed that my Medicare Advantage always has a co-pay for vision exams (COMPLETELY FALSE). But if that were true, then they should have warned me in advance the exam would not be $0 copay, as I specified to them. She also told me to go ahead and post bad reviews and complaints, which sounds like this is not at all unusual for Richen's. When I asked to speak to the office manager, I was told this is the office manager's last day. I wonder why.

My appt was at 8:15 and is 9am and they are still not calling me…read moreThey book 3 people for one appt and then there is always a wait because there is only one person doing the exam for 3 persons in 15 min it seems! Ridiculous!

FYI for anyone disparaged or ignored by billing staff there. Billing is not clinical and should…read morenever tell you your prognosis-Ever especially if it's unknown to the patient. Thanks for telling me I'd go blind soon-I've worried about now for months. If that happened on my watch they'd be gone Do No Harm-it's that simple Below-For review for other when it comes to this basic tenet that's disregarded by these Behemoth orgs who are detached from true client care. This is my experience and my opinion. Info:: Yes, physicians and their billing departments do have a fiduciary responsibility to their patients under the principles of medical ethics. The fiduciary duty means that they are obligated to act in the best interest of their patients, which encompasses not only the quality of medical care provided but also the financial aspects of that care. 1. **Transparency**: Physicians and billing departments should provide clear information about the costs associated with medical services, including potential out-of-pocket expenses. This transparency helps patients make informed decisions about their healthcare. 2. **Honesty in Billing**: Billing practices should accurately reflect the services provided. Ethical billing means no overcharging, undercharging, or billing for services not rendered. 3. **Confidentiality**: They also hold a responsibility to maintain patient confidentiality, which includes not disclosing any personal or financial information without patient consent. 4. **Patient Advocacy**: They should advocate for the best financial options available for patients, including helping them understand their insurance benefits and guiding them through financial hardships linked to medical care. In summary, the ethical obligations of physicians and their billing departments include ensuring that patient interests are prioritized, which inherently involves responsible and fair billing practices.

I've done business here for years. I find Dr. Edwards one of the best…read more.. .......but the office experience is horrid. I needed a copy of my prescription and was told it would cost $35.00. When was able to talk to a human being was told is was "their policy." The explanation was confusing. inconsistent and disjointed. It makes me wonder if they are having cash flow issues. I talked to three people before I got some sort of an answer. The 35 dollars is not an issue....but the inconsistency is troubling. Very troubling.

I had cataracts removed and a toric lense replacement to correct both far sightedness and…read moreastigmatism on April 16th. The outcome was beyond words, I now have 20/20 vision as determined by the day after surgery exam. I had the right eye corrected in the same fashion on April 30th. I had my day after surgery exam performed today 5/1/2025 and I have 20/20 vision in my right eye as well. The entire experience with Zion Eye Institute was nothing short of fantastic, to the entire support staff and to Dr Denny I now for the first time in my life can see without glasses.

Clean office, experienced personnel, great caring Doctor and staff. Everyone worked together…read morerespectfully as a team who enjoyed their jobs. I was completely comfortable there. My surgery went smoothly with very little swelling and practically no bruising at all. I couldn't be happier with my results and highly recommend Dr. Chad Anderson and Staff , Mountain Eye Institute. He is straightforward and I would say, a perfectionist! Thank you very much! Laura K

I saw Kawika Tupuola today and he was fantastic! He listened carefully to all my questions and…read morethoughts and was able to give me direction in ongoing health issues. I felt really understood and it was so cathartic after a long haul of complex challenges. The office staff were really great as well. This will be my healthcare provider from now on.

I saw Kawika Tupuola and I can't say how deeply disappointed I was with him. I found him to be…read morearrogant and more into himself than his patient. I heard more about his family business and how he loves to golf then about taking care of his patient. First off, I went into establish care. Not once did he refer me to a cardiologist, pulmonologist, or Dermatologist. I have had heart and lung surgery, so it is important that I have these physicians. I had to call back to get a name of a Dermatologist due to some spots on my legs. He said he could burn them off. He didn't burn them off before I left. A good friend of mine in the medical field said they should always be biopsied to make sure it isn't cancer. Guess what it was cancer. He should never have said he could/ would burn them off; he should have refer me to the Dermatology office. I felt like he thought he knew more and was not willing to listen to my needs. I had originally asked to be referred to a dermatologist, and he said he could handle it. Big mistake on his part. The staff at the office was wonderful. My only complaint was about the Kawika Tupuola. He needs to learn to listen to his patients and work with them not against them. Never again would I see him or recommend him.