NEW EMERGENCY GLASSES!! So after my glasses coating shattered due to excessive heat in Utah during…read morea business trip, I headed to Eyemart Express in St. George. The people there were phenomenal and got me set up with 2 pairs of new glasses in 2 hrs! It would've been faster, but they had to turn one set from puck into lenses. That took quite a bit of extra time. I needed these prescription glasses to be able to continue travels as I need them for driving. Everybody from the eyecare center, to reception to optometrist, we're all super pleasant and very helpful. It made this stressful situation, a pleasure to get handled!!

I waited almost an hour in the exam room after they added drops to dilate my pupils. No one…read morechecked in on me during the entire time despite 6 or 7 young staff members talking and laughing outside the door at one of their work stations. The doctor finally came in and I voiced my frustration of having to wait such a long time. He didn't seem very sincere when he apologized with empty words to appease me. I think this is just part of their practice and they think they are so busy and making so much money that they can get away with their disregard for their patients. Well, I'm taking my business elsewhere. StG may be a small town, but there are other ophthalmologists who will be happy to have my business. I'll make sure my primary care physician knows so he can stop referring them to patients.

we came here to get my new glasses and we met Leilani and she was fantastic, very friendly and…read moreknowledgeable and she had an opinion which I like so we picked out the best glasses for me and they came out. Perfect I couldn't be more satisfied. I will always be going here for my eyeglass needs. Leilani is the greatest!!

Probably one of the top three worst experiences I've ever had as a patient…read more While under , the care of this clinic, there was a series of 5- Dr's rotating, so, no continuity, specifically not having the medication on hand (needing to switch) almost every time and always having to check instead of the week before and the day of being prepared ...and constantly having to go to different meds and samples- Billing is the absolute nightmare you read about in other reviews no communication, rude behavior, totally unprofessional and needs to be cleaned up immediately. They constantly threaten you with collections yet the billing is consistently wrong and completely erratic in the first place. My vision actually got worse for an extended period of time due to their erratic reporting or review in the EHR, one Dr told me that one of the meds was superior while the other reported another. Needless to say, somebody in accounting, specifically told me that Vyvismo was the superior med, Keeping in mind. This is the accountant who's completely incompetent giving me medical advice.-hopefully she'll get hers from licensing. These issues were never addressed directly. On one occasion, I was rushed out of the office post shot having to return a few minutes later due to excessive painful pressure that turned out to be extremely dangerous and they had to do immediate counter measures-very stressful.. and I often wonder if that might've caused more damage to my eye. Like many in the medical field if they sense, they might have done something erratic, or something that could have caused harm. They are quickly deflect, redirect, and dismiss. That pretty much sums up my entire experience there clinically. If I had I not come back I wonder if my eye would have been incapacitated. Needless to say, that staff needs further training, and one raised her voice at me in the dark when I had to sit in a broken chair in front of an outdated machine, trying to get a scan for my peripheral vision, only to have her scream at me when I had to move due to the chair breaking. She yelled "that is one strike" she screamed at me in the dark "stop moving" . In my opinion, it was some of the most outrageous behavior. I've seen exhibited by a healthcare professional in my career.-totally inappropriate. I surmise that she's so used to working with elderly folks that she thinks she needs to yell harshly at the patients. if I had a parent or grandparent go in there, I would immediately stop that from occurring. David R., the acting manager of the clinic, is somebody I reached out to at first, was somewhat responsive, but once he realized there were issues with the service, he disappeared, and never returned a single message- Where else in any other practice or Business can you get away with such behavior? It really feels like gross negligence in my opinion. Do. No Harm. Conversely, my experiences at Southern retinal Assoc. has been of the utmost quality- nothing even resembling these behaviors . Richs sends out incorrect bills or what I referred to as "fake bills", demanding over $3000 on Friday night -this happened multiple times. For those on fixed incomes I imagine this would be extremely stressful-I've seen other reviews that they are actively ignored if they bring up billing concerns, quite unprofessional. Caring about your patients, cost nothing. To my greatest dismay and disgust, I finally became somewhat of a target when they messed up the pre-authorization for my eye shot, and then subsequently refused to rebill it, even when threatened by the insurance company after they called at least five separate times ; impacting my deductible process as well as my coverage, and then months later I find that it was re- billed, probably so they could make additional profit and now I'm going to be waiting on a check from them as they first refused to re-bill it at all, and then demanded close to $300 plus from me which I had to pay as I know they threaten collections and lawsuits-as waiting for one of my appointments I watched a female from accounting, degrade and dehumanize a young Latino man and his grandfather over a delinquent bill. I often regret not intervening due to that disgusting display of disrespect and a lack of humanity, as clearly, the older gentleman was having trouble getting around due to his vision. Hopefully they just take care of it without further ethical concerns. I regretted not changing years earlier, This is my direcr experience and opinion. It's my experience and in my opinion they had the opportunity to make things right and meet the standard of care and the continuity of care that I required.. Over the year I was failed me at the highest level. Again, just my opinion. Creating fear in your patient (me) and doing harm to them in my opinion by providing inadequate care (across the board) with no follow up or communication-It's a travesty-in my experience and opinion.

I highly recommend Dr Richens. I have an unusual eye condition, I had seen several doctors, but Dr…read moreRichens was the only one who could explain what had happened to me. The wait is long at least 1.5 hours each visit. However it is because she is extremely thorough. Her knowledge and chair side manner is well worth the wait.

was on a road trip and my dog bent my frame and angel fixed and gave me a case all for free. such a…read morenice staff.

If I could leave less than one star I would. First visit they tried charging me for a test I…read moreexplicitly said no to. Called them after the appointment, and they played dumb and refunded me. A week later after paying invoice in full, they said we owed $12 more and could not clearly explain why. I came to an agreement that if I paid that, they would leave us alone. Another week later I get a letter in the mail saying," Please pay ASAP, thanks." APPARENTLY we owed another $60 for who knows what (they couldn't explain). I called them and they said that it was a mistake. Moral of the story is, they do this because most people are too scared to call and argue to get their money back. TOTAL money grab, scammers at best. Will NEVER be returning or recommending this place.

I have been having serious issues with changing vision - and I mean changing substantially several…read moretimes a day - for years. I mentioned this to Dr. Todd and he began his "quest" to find the reason. After several exams and a couple of different pair of lenses he actually made a significant improvement in my vision. Instead of being able to only read for a few minutes at a time I can now read for an hour or more without taking a break! This means the world to me and I will be forever grateful!! Oh, by the way, I am a retired Certified Optician so I know of what I speak.... I cannot recommend Dr. Todd Albrecht and his Practice strongly enough!

Wonderful customer service and very professional. Dr Miller took time with both my wife and I,…read morepatiently answering our questions and giving us options. Jeanette too was very knowledgeable and patient with us in the selection of eye ware. Thanks to the whole staff

I have seen Dr. Carlson for the last two years. Always been treated with respect and with nothing…read morebut professionalism he is very personable. Everyone on the staff is very friendly and knowledgeable.

They don't know how to schedule. Expect an hour wait. They even told a patient that if he waited to…read morereschedule, it wouldn't change his wait time. I understand that things can fall behind, but this seems to be the norm here. I was told the appointment could take 2 hours, but while I've been here, 3 people have come in to see the same doctor.

Dr. Smith and all the staff are truly great and highly knowledgeable. The assistants are all very…read morekind and patient. They give you the time to ask all your questions unlike some other eye care centers. They did some extra tests that I didn't receive at other eye care centers. They had trial contacts that fit me in stock. Their paperwork was easy to fill out, and they sent a text message with a link so you could do it beforehand. No problems finding parking, no lines, everything was clean and sanitized. The center is well lit and aesthetic. I'd definitely recommend anyone to come.

Stone Canyon Eye Care is by far the best experience I have had with any type of medical facility. I…read morebrought my son here for an eye exam and some reading glasses. The staff was incredibly friendly, helpful and efficient. We were promptly taken back for an initial consultation, followed up by the exam with the doctor. He was also extremely informative for me as a parent and great with making sure my son was comfortable. After, we picked out his frames and lens type. By noon the next day I had received a text that his glasses were ready for pickup. 100% recommend using Stone Canyon to everyone I know.