We went shopping one week after opening as you would expect the store was very impressive well laid out wide isles etc.
Then upstairs to try out the café, now Sainsbury's should be well versed at running cafe's every thing was alright except for the wait, didn't order anything out of the ordinary infact they don't sell anything out of the ordinary but both my wife and I thought 40 min's was rather a long wait, when the food arrived the girl muttered something under her breath about there only being 2 people in the kitchen, not an apology! quite disappointing.
Went again today 15/7 the store still at it's high standard! until I was at the bakery, and I noticed a fly on a cup cake I pointed this out to the young man serving, he looked at me, looked at the fly and just shrugged his shoulders, needless to say No Sale there, then went for a cup of tea (didn't have 40 minuets to waste) the tea is quite nice no tea bags! proper tea! but the staff seem so miserable and never smile or say thank you when you pay.
All in all staff training comes to mind.
Now I wonder if the management will respond to this post or are they just like their staff? read more