Tesco Caxton Gate on New Street is in Birmingham city centre and was recently rebranded from a Tesco Metro store into a Tesco Express. Tesco describes this as "a change of consumer shopping habits", this is a change with all of their Tesco Metro stores which have been changed into Tesco Express or Tesco Superstore locations.
This is probably the best supermarket in the city centre in terms of size and overall selection, I did find the stock to be a little depleted, especially on the Ground Floor with some shelves almost empty, but I do understand the shortages going on right now are causing harm to supermarkets, I hope and trust they are trying their best.
It is over two floors, I personally want to get in and out of a store as quick as I can, especially with Tesco Express stores which are Tesco's answers to "convenience" stores, having to wait for a lift/escalator is just not a grab and go quick experience.
The checkout area seemed a little messy, and the staff didn't seem too interested. It would be great to see a mobile scanning and payment system implemented here, which makes the overall experience much quicker and more consumer-centric, similar to what Sainsbury's and Marks and Spencer now offer, at their nearby location(s).
The store was fairly clean and free from most obstructions. 4* read more