Manual scales in place. Funny that the store in Telfiord still uses the electronic scales. 17/11/11 Still no sign of the scales returning. They have supposed to have ordered manual scales rather than the previous electronic ones that kept failing. Add to the fact that twice now I have encountered goods wrongly priced: Flowers in a bucket for £5 turned out to be £10 Excuse: Customers putting things in the wrong place. Unfortunately, the argument didn't hold as there was no bucket marked £10. Half priced batteries was 13.99 for 18, sale price: 6.99. At the till they were 7.99. Excuse: Offer must have ended, but shelf price not updated. If the offer had ended then the price should have come up at 13.99!!!! One bonus is that the staff are really helpful and friendly, even if sometimes the excuses used by some are not quite right. Now dropping to to two star. 23/8/11
I go away for a couple of weeks' holiday and return and find that the scales have disappeared at the Redditch store. I am not sure if this is across the whole chain. This is ridiculous. How am I now supposed to get the right loose quantities for a recipe? I have been to customer services and they have said I could get them weighed there, but this would mean getting in a queue each time. Alternatively, bring the whole amount in one go and go backwards and forwards to either return items or get extra items to meet the weight I require. I'm not looking for fancy scales that will print the price and weight, and connect to the store's database. I just need to be able to put things on a scale and ascertain the weight of the goods. Is that too much to ask? What next? Remove the scales at the deli, fish and meat counters? It was interesting to note that the cashier I asked today didn't even know that the scales had been removed. So there seems to have been little consultation with the staff. There wasn't even a notice to explain why they have been moved. I then found out from customer services that they kept breaking down. What this now means that they have reduced the customer service by not providing an obvious tool to the shopper. I think that this may be the start of a trend within supermarket in general. read more