This review is a long time coming as my daughter has been almost a life long patient due to several issues with her ears. She has been through several surgeries and Dr. Said has been the best. He truly is the most competent and experienced ENT in the area. He is knowledgeable in her condition and explains thoroughly and in layman's terms the issues that have occurred over the years and treatments that will help. Whenever she needs to be seen his staff tries their best to fit her into his schedule. He checks in and answers any questions I may have regarding her progress. I would not hesitate to recommend Dr. Said if you need a quality ENT. Thank you for taking such good care of my daughter over the years! read more

Dr Said office gave a us an appointment really fast and during the appointment the doctor explained everything really well so we all understood. My son had the procedure scheduled less than a week the process went well and smoothly. I highly recommend Dr Said. read more

Best ENT doctor ever, i had my surgery woth doctor Said, nobody would take me cause i didnt had health insurance but doctor and staff where flexible to let me Pay cash and with a reasonable pricing! I want to thank the whole staff for taking care of me and helped me improve my lifequality with a better breathing! read more

Very thorough visit and explanation was very informative. Dr. Bassem office staff were very helpful and service was excellent.

Dr Said and ALL OF HIS STAFF ARE AMAZING! Dr. Said is extremely knowledgeable and passionate in his work and the care that he gives his patients! I came to him for a second opinion with an issue from my first nasal surgery and Dr. Said fixed the situation and has been taking care of me ever since!! I'm in his using lot now leaving this review! That's how much I appreciate him and what he does. He's amazing! If you're ever indecisive about having nasal surgery or any ENT related surgery, go to Dr. Said! He will definitely take care of you! You'll be in the best hands possible. I promise! Thanks Dr. Said and thanks to your staff for always being so kind. read more

Dr B has helped my family in two separate occasions. The first was with my husbands sinus issues which stemmed from a surgery 20 years ago. He expertly was able to perform a life changing surgery and we couldn't be more grateful! Then recently he took my son in immediately to look at a concern I had with his nose. I love that he's so flexible with his schedule and willing to help his community! read more

I am very grateful for meeting Dr. Said. He has changed and improved my quality of life. I had septoplasty with turbinate reduction a few months ago with Dr. Said and couldn't be happier. I am breathing and sleeping much better than I have been in years due to my deviated septum and enlarged turbinates. Dr. Said made me feel welcomed from the moment I met him and explained the process the whole way through. He is compassionate and caring and really put me at ease with this procedure. Even after post op, he was able fit me into his busy schedule to check and make sure everything was healing properly and to clean/ clear my nose. I highly recommend him to anybody in the area seeking a knowledgeable ENT. I am beyond happy with the results. read more

I had been struggling with nasal polyps for 15 years and kept putting surgery off due to fear. Last winter, my polyps became unbearable. In addition to not being able to breathe through my nose, I kept waking up with headaches and ear aches. I spoke to Dr. Bassem about proceeding with surgery. He answered all of my questions and concerns and made me feel comfortable about having surgery. Since having nasal surgery in May 2019, I feel amazing. I can breathe through my nose again and the headaches and ear aches are gone. I am no longer blowing my nose constantly. Having surgery was truly the best decision I ever made and I am beyond grateful to Dr. Bassem for the exceptional work that he does. He understands the importance of educating his patients and making them feel more at ease, which are rare qualities for doctors to have. You can trust that you will be in great hands with Dr. Bassem. read more

Very knowledgeable and experienced doctor! I saw two doctors prior to seeing Dr. Said and both gave me a rushed visit, issued me a prescription for what they thought was a nasal infection and off I went. I was pretty confident that I had other issues going on that required something more. I went to Dr. Said for a second opinion. My gut feeling was right. Dr. Said was great. He spent a lot of time checking on my nose and figuring out what the problem was. He used a couple of instruments that the other doctors were not using during their examination. This was nice because he was actually trying to figure out what the problem was. I went in for a septoplasty surgery and I can finally breath now. I spent 10 years stupidly dealing with this problem instead of getting it addressed immediately. I can finally breath at night and throughout the entire night. I can also sleep on either side of the pillow without any issues. Before I could barely breath throughout the night when sleeping on my left side. I am very grateful for Dr. Said's time and effort he put into this. If you have any breathing issues I highly recommend Dr. Said! 10/10. Also big thanks to Margie for helping me throughout the process and answering all of my questions. read more

Doctor Bassem treated me last week for a growth inside my lip. He took good care of me and listened to my concerns. He had a great bedside manner and also fixed an issue I had with my ear without asking me to make a second appointment. Very happy customer....and I don't like doctors. read more

Went to see him for a second opinion. First impression of the office itself was nice. Modern, clean, easy to access. The front office staffer was polite, professional and even offered a toy for my daughter to play with while I filled out paperwork. The pt rooms are also nice. Very clean in appearance and spacious but efficient in layout. Dr Said himself was very polite. He actually put some mental energy into helping me resolve my issue, which i appreciated greatly. I left feeling very satisifed with my treatment and confident in his desire to get me back to my desired quality of daily living. Wishing I had been able to see him first, then I wouldn't even have been in this situation.I highly recommend him for any ENT issues! read more

Said Bassem MD - Ear Nose & Throat Near Me - Brentwood, California

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I went with my parents to see Dr Said. We had scheduled appointment for my Dad who is 91 years young to have built up wax taken out of his ears, which this is common when you wear hearing aids. Anyways, Dr Said was very professional and personable. He also checked his throat and nose. Office very clean, modern and parking was easy. We only waitied a few minutes before we were taken back to exam room. Will definitely go back. read more

I really like Dr Said. My only complain is every time I go for my appointment, there's always a wait and you wait more after they call you in the room. And the receptionists could be more friendlier. read more

Awesome dr treats all patients like they are family. Very detailed when He explains things to you.great experience.

I have never given a yelp review for a positive experience before today. However, my experience with Dr. Bassem Said was everything I was hoping for and more. I walked into his office for an injury that had occurred to my face. I immediately thought the worst. He quickly assured me that the pain i felt in my cheek was nerve damage and would heal in time on it's own and that i should not worry.(It went away just as he said it would.) However, upon his inspection, he noticed i had a severely deviated septum. He made me aware of the problem, which i had lived with for as long as i can remember but always felt like i was struggling to breathe, and he explained that i was in fact receiving significantly less airflow through my nose, especially my left side, due to the deviated septum. He assured me that he could fix my problem and explained how the process would work. There wasn't even a second of hesitation on my part, because i had already took notice of about a dozen various high achievement plaques and degrees while i sat in the waiting room for a very short period of time. His calm demeanor and professionalism assured me that both he and I would have no problem with this procedure. The septoplasty surgery was on a monday morning and took about an hour and a half. He, as well as his very well-trained staff instructed me on the proper techniques necessary for the healing process. Several times during my healing process, i had questions and concerns, and the reception desk calmly talked me off the ledge when i called and answered all my questions. Margey, the head office assistant, was very proactive when it came to my paperwork for time off from work and disability and walked me through this unfamiliar territory. I went in to see Dr. Said the Friday after the surgery to remove the splints and cut out a stitch. That is propably one of the most uncomfortable feelings I have ever felt and even then i just felt so calm because i was so confident in Dr. Said's ability. 3 more weeks have gone by and i just walked out of his office for the last time as he cut my final stitch out and was extremely satisfied with the results. Thats makes two of us! Im so serious about this, if you need your nose fixed, this is your guy! If he isn't under your health coverage, change your coverage, it'll be worth it. To summarize this novel i just wrote, this experience with Dr. Bassem Said was "life-changing" and i really can not thank him enough. My fiance's pretty happy too since i stopped snoring. I can literally say "he saved my marriage!" read more

Very glad I was referred to him by my internal medicine doctor. Great surgeon, great follow-up care. Everything was explained well and outlined. I followed instructions and I am pleased to be able to breathe again! read more

My mother and I took my 90 year old grandmother with dementia to see Dr. Bassem Said. She had started having nose bleeds and was in the emergency room the day before. I do have to say that even though they were booked they did schedule my grandmother in between his other patients. My grandmother's nose had started to bleed in the car while we were going to his office but nothing like it had been. So when we walked into the office the front desk lady took us right into the room. About 10 minutes later Dr. Bassem Said, came in. We told him that the blood on her blouse was from the ride over here. And he said "IT LOOKS LIKE OLD DRY BLOOD"? My mother and I looked at each other in disbelieve. Is he saying we got her dressed and put an old bloody blouse on her!!! He then said "well she's not bleeding now, not sure what you want me to do" I said can you look inside her nose and try to find the problem? So he did "nothing he said" He then said he could do one of two things. 1. Send us home with spray OR 2. Put a pack inside her nose just in case it starts again. We asked him what he would do. He said the pack. So we agreed. As soon as he started to put it in her nose it was like turning on a water faucet. My grandmother started choking on her own blood and he was telling her in a loud voice "be still or I can't do this" over and over again. My grandmother is crying and in a lot of pain as he is shoving things in her nose. I had to grab her teeth out of her mouth because they were now swimming in her blood. As she is still bleeding, he walks out of the room (not saying a word to us) he comes back with one of his staff who just stood there. He finally gets two packs in her right nose and one in the left. As there is blood everywhere he says "you can take her to the emergency room if we want"! WHAT!!! We are now wheeling my grandmother out of his office in her wheelchair trying to clean her up at the same time. When we get to the parking lot of his office, she is really choking she says "she can't breathe". I called 911 from his parking lot. When the Fire Dept and the ambulance got there, they asked "Where is the doctor"? And "Why didn't he call us"? You can imagine what I said about him @#!%! They got my grandmother in the ambulance and she was still choking they could see, that the packing he put in her nose had slipped into her throat and she was choking on it. My mother ran inside told the doctor and he came out and took some of the air out of the packing pulled it from her throat and re-taped it and left. When we got to John Muir Hospital another ENT doctor had to take the packing out and put in better/ safer ones. I would not recommend Dr. Bassem Said to anyone. Thank you for reading my review. I hope that you make the best decisions for your own heath care. As per Dr Said Bassem Comment on my review ! We came into your office for a severe nose bleed and left in ambulance, in crisis. The packing /nose plug that you have had years of experience and training putting in. Had gone into my grandmother's throat and was choking her. And you say "I am happy to say that I was able to meet this objective on that day." Well what do you do for an encore? My god! I hope you would not treat your grandmother or anyone else like this. The only impression I came away with. Was a sick feeling in my stomach, watching my grandmother gasping for air. read more

I had been putting of for many years not being able to breath threw my nose having many headaches until we started using mask for the virus i realized how bad my nose was he dr said explain i had a deviated septum it was bad i decided to proceed threw my surgery he listen to all of my question answered ever single one. He did a really good job i was impressed i was not bruised my cheeks swelled alittle other than that its been 3 weeks times i get sore i can finally breath threw my nose can't believe it took me many years to decide i needed surgery im glad i did best dr. Would definitely recommend him. read more

We have had great experience with Dr Said. He is nice and explains in detail. We will recommend him to friends and family. Thank you!

Great doctor, beautiful office, responsive staff! I was finally referred to Dr. Said after 5+ years of suffering tonsillitis and being ignored by other ENTs in my health network. He explained the options and warned about what to expect from surgery-as removing tonsils as an adult isn't exaclty fun. We scheduled surgery and Dr. Said removed my tonsils using a very convenient outpatient surgery center. I have to admit the first week was rough, week 2 a little better-and I am now breathing better, sleeping better and feel wonderful just 3 weeks out! I recommend him to anyone needing a doctor who will really listen to them. Thank you Dr. Said! read more

I've been with Dr. Said for over eleven years now. Two weeks ago, he surgically removed a tumor in my neck. He'd been following this for all these years, patiently waiting for me to opt for removal of this benign mass. Everything went just as he predicted and my recovery has been great. The delicate, three hour surgery was successful in preserving my facial nerves. He even granted me my request of photos of the surgery so I could see exactly what was involved in the surgery! Great doctor, surgeon and his office staff are friendly and helpful. I never had to wait long to get an appointment. I will definitely go back to him for any ENT issues! read more

Absolutely a wonderful experience! Everyone here is so nice and pleasant. Great facility and very clean. My first time feeling like a doctor really cared about me, and not just the bill. Would recommend to anyone! read more

Great Doctor. Explained diagnosis and has great manners with his patients. He performed my surgery to have my thyroid removed and I am doing great. I feel comfortable reccomending him to others. Clean nice office as well as great staff. read more

Fantastic Doctor! The reviews for Dr. Said were dead on. I have found my ENT Doctor! I highly recommend.

I have had chronic sinus issues for a few years now and was recently referred to Dr. Said. He suggested surgery to correct my deviated septum and reduce my turbonates. I figured it probably wouldn't make my sinus issues any worse, so I decided to move forward with the surgery. The first day of recovery was difficult, but the expectations were made very clear by Dr. Said with my wife so she knew what was normal. Now 30 days later I am almost completely healed with drastic improvements to breathing though my nose and by association sinus congestion. Dr. Said is very knowledgeable and personable! I highly recommended him! read more

I went to Dr. Said to get a second opinion about possible surgeries for my severe sleep apnea. After reviewing my recent sleep study, he said that the suggested surgeries by my other Dr. wouldn't help my problem. I'm so grateful to Dr. Said for carefully explaining my other options before going ahead with unnecessary surgeries! Thank-you Dr. Said ! read more

Dr. Said and his staff are fantastic. I've been a patient for close to a year and have always received exceptional service and care. I suffered for several years with sinus issues and always chalked it up to allergies and just "dealt with it". Finally, I was miserable, my symptoms progressed to the point of losing my sense of taste and smell and (according to my husband) I snored really bad. Dr. Said's diagnosis and treatment has changed my life. My sinuses are clear, my sense of smell and taste are completely restored, my husband says I snore much less (and much quieter) and the outward appearance of my nose isn't "puffy" looking...bonus! I am grateful for Dr. Said's expertise and I appreciate his genuine concern and compassionate nature. read more

We took our daughter in she thought she had a deviated septum like her dad whom Dr Said had done surgery a couple years back. My daughter had been using Afrin so much it made her nose swollen to the point dr wasn't able to see anything. He told her to stop using the Afrin come back in 6 weeks. We got our bill where he charged our insurance 1300 for an endoscopy he lied! I called to dispute and he stuck to his lie that he did what he charged us for. Our portion was 97$ no big deal i wouldn't mind paying that if his practices weren't so unethical. When a Dr flat out lies about the service he provides and passes the bill off to unsuspecting patients his integrity is shot. Never ever go see this guy. Oh yah during the visit my husband told him ,I had surgery a couple years ago." Dr looked up his nose and said,"whoa your gonna need another surgery youve got tissue growing around the bone" who did your surgery?" ,"you did", replied my husband. "I did that to you!!" The dr said in surprise! read more

Dr. Baseem was wonderful!!!! Granted he was a bit late for my initial appointment but I can tell you it was worth the wait! And just so other patients are advised doctors do usually have rounds and patient follow ups to do everyday.. give them some leeway!!! At 36 I had to get my tonsils out and let me tell you it is not a treat! Dr. Bassem was great he explained everything in great detail prior to even deciding to move forward and was there every time I called over the course of the weeks following the surgery, he answered every call even on the Saturdays and Sundays He is one of the most compassionate and considerate doctors I have had the pleasure of being a patient of! Thank you Dr. Bassem read more

This place is BEYOND a RIP OFF. Not only was my doctor over an hour late to see me but when I was finally taken back to the room I had to wait another 20 minutes. He put a machine up to my ear for about 2 minutes and stated the obvious. His office lost my insurance claim so I had to come out of pocket for over $300 for NOTHING! Thanks a lot Dr Said, you're a joke and shouldn't be practicing. read more

His receptionist is extremely rude!!!!! My 20 month old needed to be seen and she kept asking me why I want a second opinion and told me I will be charged 200.00 for the visit and the doctor will not be using the camera to see inside my son 's nostril. I told her I'm fine and I am prepared to pay the fee since I could smell a very foul odor from his nostril. My appointment was on Thursday and she called me today to tell me she had given my appointment away. I had to wait an entire week to see this doctor and she just now cancelled it. She is extremely insensitive and very rude!!!!!! Shame on her for making this process so stressful. read more

My Husband was referred to the Ears Nose & Throat Specialist (ENT) Dr. Bassem Said, M.D. Dr.Said is a Wonderful, Caring & Personable Physician. My husband usually has lots of Anxiety and fear going to the Hospital or Doctors Office, but Dr. Said right away made him feel comfortable. He is very Polite and So Professional as well. He explained from A-Z about his Surgery, what exactly he was going to do, How he was going to feel right after surgery, and Post Operatively as well. Everything was to a Perfect T. I would give Dr. Said a "PLUS 10." He is Exceptional. read more

I was so miserable, 8 months pregnant, had been in a lot of pain and partially deaf, couldnt hear at all one from my right ear, was dizzy and feeling like I was constantly going to faint, it was horrible. Dr Bassem immediately knew what the issue was and I wa so extremely happy and greatful, especially after being misdiagnosed twice elsewhere. I felt immediate relief and within a week my hearing was almost completely back. He is amazing!! read more

Dr. Said has been my ENT for a little over a year now. Since coming to California from the east coast I have suffered from allergies and chronic congestion along with the occasional sinus infection. Recently, Dr. Said performed a septoplasty and turbinate reduction in order to help my breathing. 4 weeks later and I am breathing perfectly--better than I did before moving to California! The fact that my recovery went so well is a testament to Dr. Said's skill and experience with this surgery: I was using Afrin daily which is known to cause complications and extended recovery times for this procedure. I feel his experience with this surgery and knowledge of my personal medical history helped avoid these complications. I would highly recommend Dr. Said for anyone contemplating this nasal surgery and for anyone looking for a good ENT. read more

Excellent! Dr. Said is knowledgeable, and takes his time explaining everything. You don't feel like you're rushed and his level of care is not that in and out care that's so common these days. He's also a lovely person. Highly recommended. read more

I called Dr. Said's office this morning to get in. I am on blood thinners and they got me in right away. Margie in the office is awesome and Dr. Said was very kind and took the time to explain to me what he was doing and why as well as to how best take care of future nose bleeds. I like his manner with me, very professional yet friendly! read more

After three years of doctors ignoring my sinus infection and symptoms I was finally referred to Dr.said it has been one of the best things that's happened to me. He has been so helpful in treating me and helping me to be able to breath better and get my smell and taste back i can't thank him enough. Also I just had septoplasty surgery which was performed by Dr. Said and I am very pleased with the outcome. Overall Im very happy and greatful with my results dr.said is the go to ENT....he's awesome!!! read more

I saw Dr, Bassem in Dec 1015 for a biopsy in my mouth. I asked him is I needed pain medication. He said no. While the surgery seemed to go well, the next day I had the worst pain in my entire life. I lost my voice, got TMJ and other things. I did call his office as I was desperate for pain medication. It turns out that because I could barely speak, they could not understand my message. I later saw a periodontist for another issue and shw was shocked when I told her that Dr. Bassam would not prescribe pain medication. On my follow-up visit with Dr. Bassam I told him what I had gone through. He was not even surprised! Then why didn't he give me pain medication? read more

I took my mother for an ear cleaning, after cleaning her ear Dr. Said started poking her nose which previously had a cist and had been drained. He poked her many times unable to get anything out except lot of blood, he then went from the inside her mouth and almost made her scream from pain. He didn't use any type of anesthesia and my mother was in a lot of pain but he says it's almost done. I guess he was saving on his anesthetic meds. We left the office and the next day half of my mother's face was bruised. We had to leave to Los Angeles for a family emergency and during our stay there her face got swollen and her nose shifted to the right basically she was deformed. Back from Los Angeles I made an appointment and scheduled her for 4pm. The day of her appointment a staff member called and said Dr. Said can't make it at 4pm, can you come in at 12pm. I accepted even though I had no babysitter for my 2 year old at 12pm. Once at the Doctor's office I let the receptionist know that I had scheduled my babysitter for 4 and she couldn't make it at 12pm. She said just take him inside. She was rude and didn't even apologize for changing the schedule on us at the last minute. Once we got to see the doctor he had one of the worst attitude I've experienced from a doctor. Horrible bed side manners and almost insulting. As if he knew he missed up and wanted to retaliate in advance. I explained to him what had happened and he barely looked at my mother's face, didn't even bother looking inside the mouth where there was a big sore area as a result of his needles. When I asked him why she was so deformed he was very rude and started talking about surgery to remove whatever he had created there. Of course he wanted to do surgery so he could make some more money. My mother refused surgery and his attitude was basically get out of my office. I'm now taking her to other ENT doctors and also filing a complaint with the Medical Board of California. If my mother's face remains deformed I will also pursue him legally. If anyone else had a similar experience please email me through yelp. I usually do not write reviews and didn't even had a Yelp account but this is such a horrifying experience that I wanted to share it so it doesn't happen to others. read more

Very disappointed with this practice. Receptionists are very rude tried to get in after having dizziness for two weeks they were not helpful at all left a message for the Dr. to contact me because I had some questions he did not call me back the receptionist called and said the Dr. will answer my questions but I have to schedule an appointment meaning I had to wait a month in half to be seen. So I contacted Contra Costa ENT they got me in on the same day I called. They were very nice and thorough. I highly recommend Contra Costa ENT they are located in Concord and in Brentwood. read more