So it's been 5 years since I did my surgery, and unfortunately I have reoccurring sinus infections so I'm back here updating my review. When I went to Dr. Yeung's office recently, I was told I need another surgery! Apparently, they didn't take out a bone in my nose that was blocking my sinus from getting out, and that is causing me having repetitive sinus infections over the years to the point that I'm on anti-biotics every 3 months. They never told me before/after my first surgery that was an issue, or else I would have told them to go all in and remove that bone and do a complete surgery/clean up. This is super frustrating to me, and hence the 1 star. read more

Dr. Andrea Yeung is an Excellent ear, nose, and throat (ENT) doctor. I was in dire need of a skilled ENT specialist. I had been suffering from a fungal infection in my left ear for six months, and my previous ENT had dropped the ball. Dr. Yeung quickly cleaned out the fungal infection, sent it for biopsy, and saw me four times every three days. Each time, she meticulously 'vacuumed' my ear. It was painful. Dr. Yeung was super efficient, gentle/caring, and she got great results. As well, her treatments helped close the hole in my middle ear. She also has great staff. I feel lucky to have connected with Dr. Yeung. read more

Dr. Yeung is amazing. She really knows her stuff, she's skillful and thorough and professional, and she's also friendly and easy to talk to. Her staff are the same way. She really helped me greatly. I consider myself very lucky to have found her. read more

Dr Yeung was originally was against surgery, but listened when I gave my reasons I thought it might be merited. Instead of just giving in, she suggested a simple at home test that could give us more information. She also suggested an OTC that might work for me for nasal congestion. I'd tried lots of nasal sprays but they all gave me headaches. I'd talked to multiple doctors about this, they all gave up when I said that. Dr. Yeung explained why what the issue likely was, and suggested a different formulation. It worked and I was able to avoid surgery thanks to that. She heard subtleties in my explanations many doctors would have ignored, and explained her reasoning with respect and at a level that recognized the medical knowledge I'd displayed. Office staff was good in a way I wish I could take for granted, but can't. They were generally nice, my wait wasn't that long,and I didn't struggle to ahold of the office. read more

I am so grateful to Dr. Yeung. She was able to save the hearing in my ear. Dr Yeung is kind, thoughtful, experienced, compassionate, knowledgeable and very practical. She created a care plan that was comprehensive and spent the time figuring out how we could best go about treating me with all variables considered. I highly recommend her and SF otolaryngology. Their support staff are great as well. Thank you Dr Yeung! read more

After experiencing sudden hearing loss in one ear I immediately Googled my symptoms and realized there is something called Sudden sensorineural ("inner ear") hearing loss (SSHL). I went to urgent care which confirmed everything I read online and followed the steps of prescribing me steroids to reduce inflammation. There is no known reason for SSHL and the idea is that steroids can help reduce inflammation in your ear. You must act fast for SSHL. Don't wait because the treatment and chances of improvement are most effective your first 2 weeks. It was a nightmare to try and navigate UCSF or any hospital system for an urgent appointment so I'm very thankful to the scheduler at the San Francisco Otolaryngology Group who understood the severity and time sensitive nature of SSHL and helped me come in next day for a hearing test and appointment with Dr. Yeung. My experience with the audiologists who tested my hearing were 10/10. They explained their steps and provided me copies of my results. Dr. Yeung instilled trust and credibility with me in each of our interactions. She never over or under promised outcomes. She shared probabilities based on research and let me make decisions based on that information. For example, after oral steroids, you can also try a steroid injection into the ear and we talked through all the approaches, the timelines, etc. Ultimately, 4 weeks later I'm incredibly thankful my hearing has improved pretty much back to normal. Hearing loss is so random and scary and my experience with Dr. Yeung helped me be less anxious day to day. read more

Great doctor, she was very prepared and clearly explained the options. Really helped me put my mind at ease about my condition.

Dr. Yeung was nervous when she injected my left eardrum with a steroid to treat my hearing loss. (It did not work.) Though she loudly claimed to have done the procedure "hundreds of times," her trepidation while actually doing it proved that the opposite was true. I've adjusted to being deaf in one ear now, but I think about that day a lot. read more

Poor listener. Lacks compassion. Not everyone can handle a c-pap, doc. More explaining and figuring out other options. When I did ask for a surgery referral for my nose, the guy did a poor job and now I may need to have another one. I gave her two stars because I have had worse and at least she gave the referral when asked. This was years ago so maybe she is better now. I know there are more options for sleep apnea so hopefully she shares those. The ENT I just saw was incredulous at the poor surgery. read more

Had the septoplasty and turbinates reduction surgery performed by Dr Yeung last week. Got the splints out of my nose today. I can finally breathe through my nose normally for the first time in my life! Amazing surgeon and doctor! read more

My relationship with Dr Yeung goes back 15 years when she treated me for an ongoing ear infection while I was in my third trimester of pregnancy. She was incredibly accessible for my 3xs weekly visits to track the infection, calm and professional. Her bedside manner is impeccable and she was skilled in the long-term management of the symptoms related to my infection. In short, she single-handedly got me through a frustrating window of tinnitus and other symptoms with grace and ease. I had total confidence in her. Fast forward and she remains the ONLY person I will see for (very occasional) ear issue, and she is the ONLY person I will have see my two (now) teens. She is the best in San Francisco! If you are suffering rest assured, she will do all she can to ensure your comfort and recovery. read more

Thanks to the amazing Yelp reviews I was able to find Dr. Yeung. She was great and treated my issues quickly and I was back to brand new within a couple days of seeing her. I highly recommend her and will be back. read more

Absolutely love Dr. Yeung. She resolved my congestion issues with a septoplasty and turbinate reduction that went perfectly. Her quality of care and office experience is also wonderful, she both was incredibly kind and knowledgeable, as well as having a helpful team that answered my sometimes daily questions after my surgery! read more

One of the most compassionate doctors I've met. Her staff is SO personable and genuinely care about you. I feel very lucky to have found Dr. Yeung :') read more

I really like Dr.Yeung. She was very approachable, informative, smart, reasonable, and has good bedside manners. I felt comfortable with her care. Her MA, Sophie, was also great! Highly recommend her. read more

Dr. Yeung is a fantastic doctor. I have to see her regularly and she is always very thorough in her examination. She answers all my questions until I understand clearly what is going on. During procedures, she is very attentive to any discomfort or pain I may feel. Furthermore, she is extremely charming. Her staff is always amazing. I have dealt with two of her MAs (shoutout to Nikki, who is now getting an advanced degree in the field) and both have been empathetic, professional, and understanding of what needed to be done to make things work for me. This practice has excellent doctors (my first physician, who was excellent, retired and luckily referred me to Dr. Yeung). Their Covid precautions are no joke. You are safe as you can be here. I had to get tested before a procedure and the staff was diligent in checking the results. As they should! I have absolutely no reservations in recommending Dr. Yeung. The five-star reviews do not lie or exaggerate. read more

I have Dr Yeung in my contacts ready to dial if i ever have a sudden hearing loss issue again. Excellent Dr. Leading edge. When sudden hearing loss happened to me 10 years ago, the only treatment was to take steroids and the newest treatment of injection of steroids was new. I frantically searched for a dr to inject me with steroids and her clinic was the only one i found in 2012. If you don't know about SHL, you are in a race as whatever you save in the first 10 days is likely to be all the hearing you'll ever have in that ear. She got me in that day and I'm at about day 9 or 10 as you don't even realize you have SHL as it seems like a cold. I got a diagnosis that day from anGP ENT doc in east bay and the normal treatment plan was do nothing. Even steroids were not proven at that point. They are accepted course of action today. I started frantically searching and learned about steroids and the injection and found her. She knew i was given wrong steroids prior from a GP and agreed to inject me and give me the pills. Next day i started to feel a sensation again in my ear and my hearing that returned - about 25% maxed out in 3 days. I would have no hearing in that ear if it were not for her. If the general population had idea idea about SHL symptoms we would seek treatment fast. In response to annieb below who said she was nervous injecting her eardrum even though she claimed she had done it hundreds of times. She probably has in my opinion. She injected me in 2012. Its nerve racking to say go ahead and do it. I almost called it off. But its actually quite painless as she told me in advance. Like a colonoscopy where the build ip is worse than the treatment. So I disagree with Annie and highly recommend dr yeung for SHL or anything she treats. She is surgeon and can operate so i think injecting is easy for her. AnnieB SHL sucks and it sounds like you adjusted ok. I did too and was 10 years ago. I just don't like loud parties or restaurants anymore. No cures in sight which dr yeung predicted 10 years ago when i asked her about the research with stem cells at stanford and their goal to cure hearing loss in 10 years. Well times up and that didn't happen. I hoped she was wrong. Im still hopeful that maybe in my lifetime ill get an injection and the hearing hair follicles will grow back. They have some baby treatments but not for adults yet.... read more

I've been plagued with sinus and ear issues forever, starting as a baby. As a result, I've seen close to a dozen doctors throughout my life. Dr. Yeung is #1 in my books. She approaches problems pragmatically and thoughtfully, plus she delivers diagnosis + treatment information with kindness. Her office has been especially accommodating during COVID-19. If you're in the Bay Area and need an ENT specialist, Dr. Yeung is the best there is! read more

I saw Dr. Yeung twice. Both times she was helpful and professional. Her office is very efficient and professional As well. Highly recommend this practice. read more

Dr. Yeung is one of those few doctors that take their time to actually hear your concerns and discuss them with you. Her staff is extremely helpful with a patient-focused orientation and appointments usually run on time (a rare thing nowadays). I also appreciate how she investigates issues to ensure that you feel comfortable with the treatment you're receiving and follows up to check on progress. While I don't always have my problems solved, I always leave her office feeling heard and that I'm receiving quality care. read more

Was recommended by my primary care physician, Dr. Usman, for further evaluation and follow-up regarding my hearing drop-off (primarily the high notes) associated with my left ear. Dr. Yeung and her team determined that I suffered from some excessive ear wax that covered my left eardrum - even though my primary care physician had cleaned my ear out previously). She gently and skillfully used their vacuum/suction tool for just a few minutes. She was able to completely clear out the obstruction (also did the right ear, though it wasn't an issue.) and guess what?? My hearing was completely restored back to normal!! But she wasn't done or completely convinced my hearing was as good as claimed. So, she had me take their hearing test to be certain. Very thorough, yes indeed. The test did indicate that I had still suffered from some hearing drop-off below a certain frequency in my left ear, and that my hearing wasn't as "symmetrical" as she would have preferred. However, I reassured her that, as a practical matter, I've never heard any better than today, and that as far as I was concerned, I was as good as new and back to normal once more. For the first time in months, my hearing was crystal clear, sharp,and in balance, I assured her. Ever the consummate professional and clinician that Dr. Yeung is, she explained to me that since she really didn't know me and my true hearing history, she recommended and advised nonetheless that I come back in six (6) months for another follow-up hearing test. This way, she'll have yet another set of relevant data points about my condition and go from there. Fair enough I thought. Also, I really liked and respect her comment to me that "she always treat the patient and not just numbers off a test or chart. ". Dr. Yeung went on to suggest that although, per today's hearing test", I wasn't completely normal (per clinical standards), that I could, in fact, be normal, given my unique individuality and makeup. I completely agreed with her on this assessment, as I stated to Dr. Yeung that, for example, I've always had an enlarged optic nerve (not good or normal, but born with it), yet never been diagnosed with Glaucoma (I've always remained glaucoma suspect). In closing, I highly recommend Dr. Yeung, as well her entire team of ENTs and audiologist. They are as qualified and competent as they come, yet are very compassion, while offering very thorough, personalized and individual care. Best regards. read more

Dr. Yeung is warm, knowledgeable and takes the time to explain all your options. I just had sepnoplasty with turbinate reduction done on 12/18/2020. She took out the stents the following Tuesday. So far there is still a bit of drainage, but the surgery went very well. I will add to this review a few months later to let you know if my nighttime problematic breathing has improved. read more

She is considerate and caring. She gave me a call after I skipped the appointment. She definitely did not need to do that. But because she did, I could feel that she cared for me as a patient. *********************************************************************** Never got to see her. The front desk person rescheduled me once. A week later, the front desk person wanted to reschedule me again when I made to the appointment 15 minutes ahead of the appointment time. Because they were running 30 minutes late. I didn't get a call when they knew they were running 30 minutes late. Maybe they need to be more considerate about patient's time. Patients often the time skip important meetings to see a doctor. read more

Just wanted to add my voice to the many happy patients who have been treated by Dr. Yeung. It is incredible to find a doctor who will listen to your issues, discuss them, and patiently explain things to you. She took her time with my examinations and follow-ups, and was such a joy to work with!! I went to her because of a severe swallowing problem. She was seriously interested in exploring every possibility to help me. She eventually prescribed a mucous-blocking nasal spray that solved the problem. I would highly recommend Dr. Yeung for any ENT issues. Wish she could be my PCP. read more

Great fast and professional! I don't visit drs often and just go when I need to. Used Yelp and was very satisfied with the staff and dr! Hope I get better soon! read more

Dr. Yeung is one of the best doctors I've ever had.

Andrea Yeung is an incredible doctor, extremely skilled at her practice and most of all KIND. I had terrible vertigo due to ear crystals on a Friday afternoon, called her office and begged for an appointment so I wouldn't have to be dizzy and vomiting all weekend. Dr. Yeung ended up staying late in the office for me, forgoing a family event (or at least arriving late) and performed her masterful Epley maneuver, one I tried at home to no avail. She fixed me! And all the time with a sweetness and friendly banter to distract me from the spinning and nausea. I was/am beyond grateful. I cannot recommend her more. Thank you again Dr. Yeung! read more

Dr. Yeung is such a wonderful compassionate doctor. I have hard time going to hospitals and I get very upset. Most doctors are sweet and understanding but not at the level she was. I actually managed to calm down and listen to her. She took her time to explain everything and listen to me as well. She did her tests and even waited for my husband to talk to him about the treatment. I can't recommend her enough. read more

I had a surgery with this doctor and lots lots of appointments. Spend around $5k with insurance on surgery and treatments. Results? Worse than before. It didn't help me at all. I don't recommend coming to Sutter office. I don't believe they do professional work and really care about their patients. The test found Staphylococcus aureus and they did the surgery(balloon septoplasty) which was around $126k and didn't help at all. read more

I trust her with my life. How's that for an endorsement? Dr. Yeung embodies what it means to be a great doctor. She listens intently, asks pertinent questions and works a proper scientific method towards deducing what ails you and towards an appropriate approach for treatment. No assumptions or presumptions here. To top it off? She is a really good person to boot. I truly like her and her staff. About two years ago, I came to her with sinus issues that had plagued me for well over a decade. Visits to other doctors and surgeons, including the Mayo Clinic, never provided anything other than temporary relief. (3 doctors, 2 surgeons, 2 surgeries) Dr. Yeung was the first I felt was truly invested in figuring out what was wrong, and reasoning out a proper treatment. I can also attest that we have reached the end of that road. It has been six months now that I have breathing freely and feeling good. Thank you Dr. Yeung, for your dedication and grace. Your talents are greatly appreciated! ------------- NOTE ---------------- A additional comment about the reviews here and one small negative: 1) elizabeth h. gave a 1 star review because of a mixup over a CO-PAY from 2009? And she's writing said review in 2011? What a load of crap that is. First off, what is a co-pay? $20? Is that really what it takes to vilify someone's professional service? Talk about "unprofessional and lame". Hey Elizabeth: How about calling your bank for your records if the $20 means so much to you, and then try getting over yourself because you've never made a mistake before. You've been served. 2) What "elizabeth h" says actually has a nugget of truth in it. I too have had some accounting problems. Once, I distinctly remember paying my copay in cash. I had the receipt, left it on my counter like I do for a while...and then threw it out (or so I remember, right?). Later I was billed for the same $20. So now I *always* pay with a credit card...so if I need to go back and check my records its a piece of cake. A minor ding for their business process not being 100%...or maybe my (and Elizabeth's) memory sucks. YMMV. read more

This review is for the billing/accounting dept. I actually had a great visit with Andrea Yeung, who checked and cleaned my surfer clogged ears. The accounting dept lost my co-pay, lost my insurance card and it took over a year for them to contact me about it. Now I'm having to pay my co-pay TWICE because I can't find my debit record from 2009. That or they are threatening to refer me to a collection agency for their sloppiness. Unprofessional and lame. read more

My right ear popped around Christmas-time and hasn't popped back to normal, so for the past few weeks I've been walking around half-deaf, unable to comprehend the conversations of people even 2 feet away from me. Finally, I'd had enough, so I booked an appointment with Dr. Yeung. Her receptionists were friendly and she was able to meet me the next day. Our meeting was incredibly helpful, and I was impressed by her: - Welcoming, conversant, and professional demeanor - Knowledge regarding my ailment and treatment - Punctuality, as she met with me within 5 minutes of our scheduled time Dr. Yeung "fixed" my ear problem, and I would say she restored the hearing in my right ear back to normal, except that would be an understatement! It's like I have supersonic hearing in my right ear now, so much so that it makes my left ear seem muffled!! (Even though Dr. Yeung said it was perfectly fine) I would definitely recommend her to anyone! read more

I saw Dr. Yeung for the first time today for vertigo and dizziness. I was really impressed with, not how professional she is, but how she is personable and down to earth. We haven't figured out why I'm dizzy, but I'm confident she's sending me in the right direction. read more

Dr. Yeung took my tonsils out. It wasn't fun, but she was professional, answered all of my questions, was very knowledgeable about everything that I asked about, and really gave me a sense that she cared about my well being. I would recommend her to anyone looking for a good ENT doctor, especially if you might be up something as serious as surgery. She made a painful experience as good as it could have been. Plus, she cured my sleep apnea. What more could I ask for? read more

Wonderful staff, clean office/covid precautions taken. Dr. Yeung has excellent bedside manner, provided an in-depth thought out academic medical analysis of all the surrounding factors of my condition, explained everything, great communication and professionalism. Hands down the best physician I ever went to. I wish all doctor's were were like you...you made me feel well taken care of and that means the world to me! Thank you read more

I was referred to a ENT doctor and I checked on yelp for who had some excellent reviews. Dr. Yeung was at the top of the list and was also in my network. I called her office and told the receptionist my symptoms. She asked for a formal referral. As soon as the referral was received I was called immediately. I was given an appointment the following morning. Dr. Yeung was engaged with my situation from the beginning. She was sincerely concerned and asked all the right questions to assess the problem. After a thorough examination, she recommended a CT scan, had her office seek approval from my insurance, and squeezed me into an early morning appointment the next day. I spent an hour at the next appointment, she took her time and referred me to another specialist. I wish all doctor experiences were like this one. read more

Dr Yeung is one of my favorite doctors of all time. I went to her for a second opinion last year before having surgery on my sinuses and deviated septum and ended up having her do the surgery instead of my original doctor. Her office is very efficient and well run and confirms everything in great detail via email. Dr Yeung is very smart and knowledgeable and has excellent bedside manner. She explains everything in great detail and is, in her own words, "conservative" in terms of the treatments that she recommends. I did end up needing surgery and she did a great job with the surgical procedure as well. I recommend Dr Yeung highly whenever any friends or coworkers are looking for an ENT. read more

Those who know me knows i hate doctors. I hate how the ones I've dealt with seem to know everything before they even take the time to talk to me. I've hated doctors and all that they think they are. But today i visited Dr Yeung, and she is one of the few that is an exception to how i feel about doctors. First taking the time to make it work for me to drop by her office. Meeting Dr Johnson also who also was very down to earth and listened to what i had to say. Then to take the time out to clearly explain all of my options rather then push me towards the one that is most profitable for her. I loved the non condescending tone and you get a real feeling that she cares to make sure you do what is best for you. I'm sorry Dr. Yeung but it's hard for me to trust doctors so I'm going to be bothering you for any medical advice. read more

I have to echo other sentiments here by saying that Dr. Yeung is one of the best doctors I have ever had. She doesn't make any extreme comments, she has a very personable and down-to-earth "bedside manner", she doesn't make off-the-cuff diagnoses, and she takes the least invasive route first. She is experienced. I went to her first for a sinus issue I had a couple of years ago, and more recently after a head trauma that resulted in a case of vertigo (it's an inner ear issue in case you don't know), I went to her to see what could be done about it. After my office visit, the vertigo was gone! I felt that she was realistic in telling me that doing things like yoga could possibly bring it back, but I feel so much better knowing I know someone who can "fix" it. I would highly recommend her for any ear, nose and throat issues you might have. read more

Excellent doctor! I had to go in to have a lump checked on my thyroid *sooo scary*!! Dr. Andrea made me feel very comfortable and at ease. Great "bedside" manner. She was very thorough and got me scheduled for an aspiration asap. The second visit was EXTRA scary and I cried right before the procedure, but she held my hand for a bit and rubbed my head *i'm such a big baby!* hehe The lump was benign, thank gaaah! I was so focused on my health and the scary-ness surrounding it that I didn't notice if the wait time was anything out of the ordinary. BUT I do know that for as long as she is in the Bay area..she will be my ear, nose & throat Dr. Wish she were a general Dr. as well..that would be awesome! read more