Check in was smooth & simple. I was called back within 5 minutes & put into a room within 2. I got…read morean x ray & was out with prescriptions sent to my preferred pharmacy all under 1 hour. I went on a Friday morning as well. Everyone was nice & welcoming.

If I could leave 0 stars I would! Yes, the staff is nice (very nice even, and a clean place) BUT I…read morewill never step foot in there simply because of their outlandish hidden pricing for an Urgent Care that IS IN my network. Use this as a massive warning! (And I am seeing others comment in these reviews similarly.) Circumstance 1: I went in to the Urgent Care for a UTI and was charged, using insurance, $812.00 just for a dip stick urine test and under a 2 minute doctor consultation to write me an RX. My insurance paid $7.37 total because they said that is the cost of a test. That makes sense. So what is left is costing me over $400 a minute for help for face to face care with a doctor. Circumstance 2: I went to the same Urgent Care (didn't have the bill for the previous one, otherwise I would not have gone) for bronchitis and a sinus infection. Again, heart rate, bp, and a stethoscope to my chest was all that was done, in addition to the prescription to take to a local pharmacy (no xrays or anything like that). This one was charged $528...so over $150 per minute to be face to face with a doctor. Both times I went, I was the ONLY patient in the waiting room (and didn't see one in the main part of the rooms). It's not like I was at a high peak time even. Why weren't others there...probably because they have read so many poor reviews unlike I did. I was telling this with a friend of mine and she told me that this happened to her as well (same location for an ear infection), resulting in an outlandish bill, so I am not the only person that this has happened to. I have called many times to get them to recode/adjust trying to dispute it even asking for the self payout, and they are not budging.They are standing behind their stomach-dropping fees. I will also say, I have gone to this location other times in past years for the same issues and never received such outlandish bills. It's as if they are treating this like an emergency room (and with my multiple phone calls the billing department employees keeps saying "ER"). I have driven by the place to make sure it didn't change to an ER and I mistakenly didn't notice, but the sign on the building (and the website) says Urgent Care. I am NOT trying to get out of paying for my services, but I will stand up for what is "right" and announce to many what a horrible company they have become. Seems like the only thing I can do is leave a bad review, notify the news company, file a complaint with the department of health, in addition to my insurance company (Blue Cross) knowing. Price gouging at its finest. Very deceiving business practice. Please go anywhere but here! Never, ever again will I use them! (Look at the slew of Google reviews on this place. I am by far not the only one!)

I cannot speak highly enough of Dr Romney. He provided excellent care of my daughter for nearly 7…read moreyears and believe that she is thriving as a result. Unfortunately, I too was diagnosed with cancer but feel fortunate to have experience with Dr. Romney who is now my radiologist. He has provided expert guidance based on solid scientific data which was instrumental in allowing me to choose a surgical pathway that would decrease toxicities and one that I could embrace. Thankfully biopsy was negative and no further treatment is needed. I will happily follow up with Dr. Romney, Mariah and the remainder of the radiology staff every 6 months for the first year and the thereafter annually. I trusted Dr. Romney (and Dr. DeRoock) with my daughters life and trust him with mine as well.

I was scheduled here for a CT scan only. They were fantastic and got the test done stay as ordered…read more Results were expedited and I was very pleased. Nice staff and easy parking albeit construction was near by.

I went to The Occupational Health Facility located at 1920…read moreN. Higley Rd., Suite 108, Gilbert, AZ 85234 for my pre employment physical this morning. Everything went well and everyone was courteous and professional. The reason for this review is to brag about the Medical Assistant who performed my physical. Her name was Harmony. Awesomeness would be an understatement !!! She reminded me that Excellent Customer Service and Professionalism still exists in this crazy World. She was personal with Superb bedside manner which would make anyone feel important. I wish I could've stayed longer. Comfortable, Enjoyable, and rare experience for me. It actually made me excited to join The Banner Family. Thank You Harmony #FirstClass

Had foot surgery at this hospital, I had to pay roughly $5k in advance to hospital before my…read moresurgery. I questioned the amount several times but no one seemed to care. After surgery I called my insurance company & complained. They found that I was overcharged $3.200. I called several times to Banner to get my refund & all I got from them was it's a long process to get your refund. Took 2 1/2 months to get my $$. WHAT A SCAM!!!! OVERCHARGE PATIENTS & HOLD $$ MAKE INTEREST

I have been a patient at APTC for at least four years. I have had epidurals, nerve ablations and…read morepain management. I've had CRPS, osteoarthritis, multiple herniated discs both cervical and lumbar and chronic migraines. In short, I'm a hot mess. I primarily see Dr. Nasser and NP, Amelia Campbell and their attention to my concerns and thoroughness has been incredible. When I was in PT trying to avoid spinal fusion, I mentioned how painful it was, I know PT can hurt, I've had both hips and knees replaced. However, when I told Amelia I was leaving PT crying she sat me down and encouraged me to remember that while it can be uncomfortable, what l was experiencing could be doing more harm than good. She also said it could just be a bad fit and maybe I could see a different provider as there are many approaches to PT. The extra ten minutes she spent with me helped me remember to self advocate. Anyway, she cared and her advice was very helpful. The office staff are efficient, friendly and kind. In all the years I've been there, they've only run behind one or two times. I highly recommend them.

It was pouring rain the morning!! I arrived at 7:30am…read moresoaking wet due to doors by back parking lot said to go thru courtyard. Well this so called courtyard was not covered! I was Not only person who came in soaked. Signed in asked for paper towels so we could dry off. Told NO as she poined to a box of Kleenex!! This was strike one. I sat in wet clothes and shoes for over 2.5hrs. Met with Dr Ray who didn't even look at my feet or do the pin test on my feet! Zeroed in on my neuropathy then started explaining about a very expensive surgery that is covered by medicare! Stike two! Then sent me to another room to fill out more paperwork. Wanted MRI of my spin, see a phycologist, Ekg, all of this as I was soaking wet! Not offer a gown or anything to get warm! Strike three! Not impressed with this place at all. I ended up sick for over 10 days. Called and cancelled everything with them. Horrible place

My wife has bone cancer and is being treated at MD Anderson Cancer Hospital in Gilbert, Az. She has…read more had care over the past two weeks from the pain management and radiation departments of the hospital. As a side effect of the daily treatments, she vomits every time she tries to eat any food. Its been like that for over a week. She has lost 20 pounds since beginning treatment, and we are having difficulty getting this problem resolved by a doctor. We have called this problem to the attention of nurses in both pain management and radiation but have received differing suggestions from these nurses, who don't have any helpful advise and seem hesitant to involve a treating doctor. We have faith in the hospital staff. And will continue to receive treatment from the professionals there. I just hope that we get the attention my wife needs by being persistent .Don Parrish, Esq.

This is in relation to the pre provider interaction as that sets the tone each time…read more Constructively, Banner once again misses the mark when it comes to the patient experience, lack of professionalism and accuracy in information given via phone and in emails, cumbersome registration processes, and a sheer failure to take continued feedback negative experiences and make improvements. Today, I literally called in for details of where I should go for my appt because the email does not give details. Side note: when scheduling, I asked if I'd get an email after scheduling and they said "no not unless you request it" (what type of response is that from an established medical business). The person on the phone today at 8:52am (after being on hold for 8 minutes or more), was not helpful. I was asking for guidance clarity and where to go. She originally said to check in on the main floor. Then I asked for clarification because I told her that I did that last time and they said I would not have to do that again and I would just go to whatever door or floor or wing. She looked again and then said you would go to the second floor. I said OK can somebody please put that in the email? It is not clear where we need to go or even who we're seeing in the email. With the usual experience, the person on the phone did not seem to care about the patient experience or feedback. Either asked her to please take this feedback to somebody so that they can look at this and help with the patient experience. She then gave a scripted response. Fast-forward to going to the second floor like she told me and then being sent down to the main floor to get registered. I told that person that I was very frustrated because I literally had just gotten off the phone with the phone representative who told me very clearly that she misspoke. I should go to the second floor. She sent me downstairs. At that time I asked for management because this is not the first time this has happened. This is not the second time on top of a different experience in the waiting room where the front desk individuals were talking about very unprofessional topics, including violence, e.g., punching their Co Worker on the side of their jaw. I truly hope Banner does something with the experience here because as a patient it is not easy, it is cumbersome, there is no clarity and people are routinely giving wrong information. The process for patients. Should be as seamless as possible. I also don't understand or like that we are treated like hospital patients carrying around our own labels and having a wristband as if we're in the hospital every time we come here (or get imaging at the affiliated building. Talking to people here is mostly like they are robots (without emotion), reading scripts and not equipped to even give a direct number to management, especially when there's patterns of unsatisfactory patient experiences versus calling the main patient complaint line. I truly hope Banner takes all of the negative experiences to heart and makes significant improvement to the patient care experience, especially since we are not hospital patients. We don't even have the ability to check in online or do anything to expedite or improve this currently cumbersome experience.

Exceptional Care When I Needed It Most…read more Chandler Regional Medical Center 1955 W Frye Rd Chandler, AZ 85224 480-728-3000 I want to take a moment to recognize Dr. Herman Lee, DO, and the entire emergency room staff at Chandler Regional Medical Center for the exceptional care I received during my visit.l on 10/10/26 Dr. Herman Lee was beyond amazing! His thoroughness, attention to detail, compassion, and outstanding bedside manner truly stood out to me. He took the time to listen, was attentive to my concerns, and made me feel that my health and well-being genuinely mattered. I have visited this ER multiple times in the past, and although I have had one experience that wasn't the greatest, this visit stood out above all the others. I also want to recognize every single staff member who played a part in my care. I sincerely wish I had gotten everyone's names, from the patient care specialists at the front window to the nurses, technicians, and everyone working behind the scenes in the treatment area. What impressed me most was witnessing how well everyone worked together. From coordinating laboratory work to imaging and everything in between, I could see the teamwork, communication, and dedication. Everyone took their responsibilities seriously while still treating patients with kindness, dignity, and respect. Yes, there was a long wait, but I also understand that emergency departments are busy and that patients have different levels of urgency. As someone who lives with chronic pain, I don't seek emergency care lightly. By the time I arrived, I had exhausted my other options and genuinely needed help. What meant the most to me wasn't just the medical care I received, but the compassion and understanding shown throughout my visit. Living with chronic pain can be incredibly challenging, and having a medical team that truly listens, takes my concerns seriously, and treats me with kindness and respect means more than I can express. To Dr. Herman Lee and the entire team, thank you for your dedication, your kindness, and for being there for me when I needed you the most. Your hard work does not go unnoticed, and I hope each of you knows how much of a difference you made. With sincere gratitude, thank you for everything!

I went to Chandler Regional Hospital because my right eye was partially blurry (blind Spots). The…read moredoctor ordered a CT scan, which came back normal. Then another Doctor performed an eye ultrasound. They sent me home and said they didn't see any problems. I waited a couple of weeks to get a basic eye exam, and that's when they discovered my issue was Hypertensive retinopathy. Chandler Regional billed me 6k and the doctor 1k, and they were all pretty much useless at figuring out why my right eye had blind spots. This is what our health care is coming to. You can't even go to the Emergency Room and get answers, but they will still bill you a ton of money.

My entire family has been seeing Dr. Yeddu for years. He listens and he keeps us all functional in…read morespite of the pain. The girls at the desk are always helpful and friendly so it makes it super simple to go each month. The only thing I'd suggest is that they drop the masks. At this point, this is the only place we go still requiring them. Can we make them optional please?

Dr. Yaddu makes a lot of promises upfront. He convinces you that everybody else is wrong and he…read morehas the answer. Initially told me my groin pain was not from my back or hips but rather my SI joint. Did an SI fusion. No change. Then he said let's try the Intracept procedure. No change, maybe worse. The one good thing that happened was that I made the decision to get off oxycodone after six years. Went back to my spine surgeon after 2 years of Dr. Yaddu. MRI showed previous partial directory has eroded to the point where the vertebrae are dropping out of line. Probably looking at my third level of fusion. My surgeon showed me a picture of my spine that Dr. Yaddu had posted on his practices' website showing off his "skill" in performing an Intracept procedure around my old fusion. The procedure was a complete failure. Seems like a lot of these pain doctors just use their patients like an ATM .

Dr. Popa has been our primary care physician for 6 months. His patience and understanding with our…read morenewborn has been way more than we could every ask for. He is attentive to our needs and never misses a beat. Our daughters health is our number one priority and we have never left feeling like he feels any different. I would highly recommend his office. Additionally, his staff is also patient and kind, and they always make us feel like we are number one.

I like Dr. Johnson and he seems reasonable with his treatment plan, however his office staff leaves…read moremuch to be desired. They schedule and cancel appointments without speaking to you. They will send a text about an appointment you never booked. And then cancel appointment you have booked. Looking for a new PCP.

Hi all. Dr Karen Garby and staff are amazing. They all went out of their way to make me and…read morehusband feel calm and relaxed but more importantly Dr Garby was/is willing to talk to me at length and answer any little question I had. She never seemed rushed and didn't make me feel silly for asking questions. Highly recommend Dr Garby.

very nice nurses but doctor came across as insincere. Not sure I'd choose to go back. It felt a…read morelittle rushed. Kind of like a procedural mill.

One Medical is an interesting place to review because... it's not a restaurant, and it's not an…read moreentertainment place. But it's a place you go to see a doctor. And in the spirit of Yelp... I review everything. Including... walk-in doctor's offices. So, I'm a One Medical user, and I've used it for about six months. This is my home location, and I'm definitely a fan. One of the main things I like about it is how you can get labs done by just walking in anytime. You don't need an appointment. You just walk in and wait. If there's a line, they can give you a time to come back. Or, if there's no line, you can just sit in the waiting room. It's very nice to have a lab on site, and you don't have to deal with the whole Sonora Quest adventure that a lot of us Arizonans deal with. I've seen two nurse practitioners there. Both of them were helpful. And not only did they show good bedside manner--if I'm able to use that term, despite not actually being in a hospital bed--but they also were quick to respond to my messages on the app. The service here is painless. No pun intended. It's easy to make an appointment. Their app is very well-designed. And this location is clean and friendly. I would recommend One Medical if you're looking for a simple primary care experience.

The providers are top notch. I've been a patient for 8 years or so and my child has been a patient…read morefor maybe 6. We always get the best care and follow-through. But whoever is handling the billing lately is so rude, am not sure what happened. Maybe they outsourced it? I've never had an issue until recently. I called to clarify a charge that didn't seem like it was coded correctly. The person I spoke to on the phone was obviously busy with so many other things in the background and seemed annoyed and said she'd pass along my concern. I asked in the app and the person who replied was extremely rude as well, when I was just looking for clarification. Apparently a Saturday appointment triggers an extra $87 charge as "after hours" even though that was never disclosed and it shows on the website that they are opening alternate Saturdays (again with no mention of it being an extra fee or extra hours.) It wasn't an emergency and we didn't need to go on a Saturday. I just think that it should be disclosed somewhere that an extra fee will be incurred. My first inquiry in the app received a very patronizing "non-answer" to my question. The AI in the app is great but it doesn't handle billing. AI isn't always helpful but at least it's not rude or insulting. After the back and forth, I logged in to pay the balance that I should not have owed, but I chalked it up to a lesson learned. It showed zero balance. That was a few weeks ago, and today I got a bill in the mail showing the outstanding balance again. The providers and the quality of care are amazing. I just felt insulted the way I was treated by the billing people, and that's left a bad taste in my mouth. I would definitely recommend One Medical but be warned that billing might be a hassle now that I guess it's being handled by new people.