It pains me to write this review but I really need to do this so no one else pays this much money $91 plus tax to get a job I could've done at home.
So the tech who did my toes was Angela. I waited 3 weeks to get my toes done so I could go to the spa, I was excited. I was going to book a massage. Thank God I didn't because paying for a $158 massage plus gratuity (not optional) would have killed me if the massage was the same quality as my toes. I pride myself on using my hard earned money on things that i enjoy and make me feel good about myself. I could tell the tech didn't want to be bothered, it was a 10:30am appointment, I brought in my own nail polish so my toes and nails would match. She didn't answer any of my questions about the spa or services, like she didn't know, she just kept saying she didn't know and I'd have to ask someone else. I thought maybe she was new but she said she'd worked there for 10 years. Here are the things that went wrong, she cut my toe and it started bleeding, she said it was because my toenail was broke and chipped off.... She didn't clean it with alcohol or antiseptic, she just poured acetone on it. It wasn't due to a broken nail, you can see a chunk of skin missing from my pinky toe. She didn't say that she cut me, I felt it and saw the blood, she also didn't apologize. She was very rushed, the bottom of my feet were not done at all, as I said, it seems like she was new and didn't really know what she was doing. In the beginning she kept trying to pressure me into a massage because I had told her it wouldn't let me book it online. I should have listened to the little voice in that told me I should ask for a different tech. If I ever do go back to this spa I'll just go to a different tech. You can clearly see from the pictures it was a bad job. But overall, the spa was great, here is what was good about my visit. Alexandra was the front desk rep, she was kind, knowledgeable and sweet. I was meeting a group of people there, their times were a little different than mine, she made accommodations for me so I'd be able to meet my group. She was very great, I even thought she was the manager because of everything she did. The sauna, hot tub and showers were perfect, the back room spa attendants were amazing! Exactly what you think of when picturing a spa experience. The music and ambiance were amazing, it was very clean. Customer service from everyone else was amazing, accommodations 100% and Alexandra was 100% amazing. With such delightful customer service from everyone else it seems I somehow got the one bad apple in the bunch and ended up with a bloody toe, ugly toe nails and dry feet because of it. If I ever do go back to this spa I know that I'll be treated well and I'll feel good when I walk out. Just don't book Angela, she ruined half of my day. Thank god I had a first aid kit in the car and was able to apply antiseptic ointment and a bandage. I'm really sorry that she got any gratuity after causing me pain and doing such a terrible job on my toes. BOOK ANGELA AT YOUR OWN RISK. read more