I really trusted this company up until I spoke with Faye Vinock Senior Tax Advisor. She gained my trust until she gave me the additional fee of $3,100 after paying for the fee of $350 (with a different specialist) to get my IRS records, which was fine. She gave me hope, but at the time, I was facing eviction from my apartment and going through divorce proceedings as well as loss of income due to this divorce and other medical circumstances. I told Faye I could not afford to make anymore payments and would reach out when circumstances were better. Little did I know that several weeks later an additional $600 plus dollars would be taken from my checking account. My bank couldn't help me because it was an ACH draft. I called SafewayTax and pleaded for my funds to be reimbursed. I sent my eviction notice and explained that I told Faye Vinock that I was going through very bad financial hardship. It fell on deaf ears. I was told that the only person who was authorized to request a reimbursement process was Luis Ceja, Operations Director. I reached out to him and explained my financial situation and explained that I also had a 16 year old child who depends on me for food and shelter. This money was removed on January 6, 2026 and my business relationship began in November or December of 2025. Fast forward, after begging and pleading for these funds to be reimbursed, Luis Ceja, in good faith drafted an Agreement for Reimbursement. I signed it and asked that the money be placed back into my account through my ZELLE REGISTERED account. He agreed. It is now May 5, 2026, and I have been gaslighted, lied to that they mailed the check, but it was returned undeliverable. I asked for proof, but they refused to send me proof. $600 plus may seem like something insignificant, but to a single mom with a 16 year old child, facing eviction and financial hardship, this is significant. I reached out to anyone and everyone at SafewayTax, but no one can do anything. I sent loads of emails, text messages, voicemail messages and calls but no response and my calls are not answered by Luis Ceja. The billing department simply tell me they will give the message. I learned my lesson and thought good-faith business practices and ethics still existed. I was scammed, nothing could be delivered because I was not able to pay the subsequent fees each month which would have been about $180 plus for the next year. I'm sorry for all of you who have been scammed by this SafewayTax business. They can't deliver but thrive on victims like me. One last thing, I tried reaching out through LinkedIn, sent messages to the CEOs, left comments about Luis Ceja but they removed my comments immediately. Bad for their scam tactics. I'm sure this was not SafewayTax's intention to scam people, things just didn't appear as well as we envisioned and the business couldn't deliver. read more

I had an excellent experience with Safeway Tax and I want to give a special recognition to Miguel! He was professional and incredibly patient in answering all my questions. Miguel made the entire process smooth. His attention to detail and friendly approach truly stood out. I highly recommend Safeway Tax and ask for Miguel! read more

In my opinion I do NOT recommend Safe way Tax In 21/2 years later I have still nor been able to reduce yet alone contact anyone regarding my tax problems ! All they have done for me is raise my blood pressure, broke their promises of settling this in a timely fashion as promised as well as lying through there teeth that'd be able to lower my taxes owed from 70,000 to between $6000-$8500 ! I owe more money than originally owed due to their delays Instead of paying them $20.000 for doing NOTHING I could have given that to the IRS Currently with interest my new balance owed is almost at $85000 due to interested when after paying the IRS $30000 Explain that one to me! Not to mention being placed on hold for well up to two hours with the most depressing music being played ever & after that time it disconnects you! Maybe hoping you'll shoot yourself in the head to finally get rid of you! No joke! I have so much to say but will continue another day due to my frustration ! STAY FAR AWAY FROM THIS COMPANY O G read more

The team at Safeway was amazing. It takes some time but they will solve your tax debt issues like they said they would. They helped me get rid of my debt that I was freaking out about. Now I don't have to worry. Thank you to Miguel and Luis for all the help. Totally worth the time and money read more

Once again this company is a fraud. Don't waste your money. They closed my case even though I've emailed them that the IRS is asking me to pay one of the years they reconciled. I sent the CP21 form from IRS ASKING FOR FULL PAYMENT. ISABELLE BLOCKED MY EMAILS. Faye's email says undeliverable. BEWARE OF FRAUD read more

What could improve? Everything!! Including the loan company they use Covered Care powered by Westlake Portfolio Management. Its all a set-up to get your money. I've contacted the better business bureau and the police. Don't believe anything they say. Zero stars read more

Horrible !!!!! THIS COMPANY IS A SCAM !!!! STAY AWAY!!!! I paid them $500 for a "retainer fee" and they didn't do shit !!!!! They just want more and more money!!!! They ran my credit and gave me a loan of $25,000 !!?????! This is the worse company. Straight scam. read more

This place is amazing. best customer service i ever had to deal with . Miguel was really helpful and respectful. forsure going back to him every single time . read more

Safeway Taxes took care of everything quickly and professionally. The process was easy, they explained everything clearly, and I felt confident my return was done right. Highly recommend. read more

All have been professional and helpful, especially Miguel who is my personal advisor.Always available and helpful as well as cheerful

Can somebody let me know if this company is a scam I sent all my paperwork a young lady that by the name of annalize said she did not get it I checked my tracking number the tracking number says it was mailed to them I have all my important papers my social security number everything but yet she's telling me she didn't get my paper and they're taking money out of my checking account someone please get back with me and let me know if there is a false company that does not even exist this doesn't make any sense it takes forever for her to get back to you I'll call I'm texting her now to find out what's going on she's not responding I have to try the better Business bureau cuz this doesn't make any sense you guys take people's information and if you are a scam I hope you get in trouble for taking people's information and then you try to use it but I am going to report you if you're not real you better believe it. read more

Don't use these people they are a scam !! Charge you 8,000 but what they did for us was nothing. All they did was get a 800 dollar payment. The staff is rude and unhelpful read more

My husband and I called Safeway Tax Relief because we were struggling making our payment and our tax debt continues to grow. We had called other tax relief companies before contacting Safeway Tax and the other companies were honest with us and said they would not be able to help us because we had already set up a payment plan with the IRS ourselves. Safeway Tax and said they could help us. We sent a $500 retaining fee so that they could look into our case. After looking into it, Dustin said their team said they would be able to help us, even after I told him I did not think they could. He ASSURED us that the worst case scenario would be that we would pay $130 for up to 3 years and then we would be done paying. He even tried to talk us into taking a loan out for $4000 for a down payment. But instead I took that money out of my savings and paid them. In total I have paid $5585.01. Safeway Tax did nothing to help us. WE filled out the paperwork and all Safeway Tax did was forward it to the IRS which is something I could have done myself. Then Safeway Tax informed us that the only resolution we could get from the IRS was $840 a month, which is what I already had set up with the IRS myself which I told Dustin I had done. Dustin also told us that as soon as we signed with them that this automatic payment to the IRS would stop and we would no longer be paying that amount. This is another lie because we continued to pay Safeway Tax and the IRS each month. Our first agent was Kenny M. He was rude, disrespectful, never called when he said he would call, and did nothing to help us in the months he was assigned to our case. We would reach out to him and he would say he would call by the end of the day with more information for us, and it would be over a week before he would contact us back. Luis C. was the last person we talked to. Luis informed us that the resolution they came up with was to pay the IRS exactly what we are currently paying them, which is what I had already set up with the IRS before calling Safeway Tax and I told Dustin that the first time I talked to him before even giving him the $500. No RESOLUTION was achieved because it is the what I had already resolved with the IRS before contacting them. Luis said he would work to get us our refund since they could not do anything for us. We have already paid Safeway Tax $5585.01 to do absolutely nothing for us. I think it is only fair to refund me back my $4000 down payment since the promises made were not kept. Not once did Dustin state that they may not be able to help us. The WORST case senecio he said was $130 a month for three years and that as soon as we signed with them the $840 a month would stop. None of those promises happened. read more

After other companies said they couldn't help us, Safeway Tax assured us they could help us. We sent a $500 retaining fee. After looking into it, Dustin said they would be able to help us. He ASSURED us that the worst case scenario would be that we would pay $130 for up to 3 years and then we would be done paying. He even tried to talk us into taking a loan out for $4000 for a down payment. In total I have paid $5585. Safeway Tax did nothing to help us.  WE filled out the paperwork and all Safeway Tax did was forward it to the IRS which is something I could have done myself. Then Safeway Tax informed us that the only resolution we could get from the IRS was $840 a month, which is what I already had set up with the IRS myself which I told Dustin I had done. Dustin also told us that as soon as we signed with them that this automatic payment to the IRS would stop and we would no longer be paying that amount. This is another lie because we continued to pay Safeway Tax and the IRS each month.  Our first agent was Kenny M. He was rude, disrespectful, never called when he said he would call, and did nothing to help us in the months he was assigned to our case. We would reach out to him and he would say he would call by the end of the day with more information for us, and it would be over a week before he would contact us back. Luis C. was the last person we talked to.  Luis informed us that the resolution they came up with was to pay the IRS exactly what we are currently paying them, which is what I had already set up with the IRS before calling Safeway Tax and I told Dustin that the first time I talked to him before even giving him the $500. No RESOLUTION was achieved because it is the what I had already resolved with the IRS before contacting them. Luis said he would work to get us our refund since they could not do anything for us. We have already paid Safeway Tax $5585 to do absolutely nothing for us. It is only fair to refund me back my $4000 down payment. SCAMMERS read more