LOVE THE FLORAL CREW! Recently, I had cause to plan and coordinate a purchase of flowers from this Safeway and -as I don't live in the area, and had a lengthy commute- I was a little apprehensive. My concerns were absolutely unfounded as the flowers turned out both beautiful AND well within my budget! Thank you Safeway@Bucklin Hill, specifically the Floral Team, for helping me get a what I needed - something appropriate for the event, pretty and affordable! read more

Another walk in, shop, then walk right out. No checkers in the store. It's the twilight zone. I honestly don't understand what's going on with this store. There are workers everywhere inside! Am I on a hidden camera show? read more

Safeway FAILED again! My delivery didn't make it in the time frame that I was expecting it. So I called the store and Josh, the delivery manager, said it was on the truck and the eta was 15-30 minutes away. He even sent me a tracking map and I watched the truck get closer and closer... but it never showed up. Josh lied all along, (probably since this wasn't the first time it happened). So when I called the store back an hour later, Josh was gone and his shift manager said the groceries were not on that truck. I spoke to the store Person in Charge, Mike and explained my frustration. He assured me that it would be on the truck the next morning for the 8am-12pm time frame. At 9:30 the next morning I called to verify and spoke with the store Director, Eric and found out that nope, Mike failed and now I'm not getting the order today. Eric did offer to personally deliver my order in his truck, but I told him I know he has more important things to do. I told him to cancel my order and I'll go to QFC or Town and Country for all my needs. read more

worst experience in my life on top of that this grocery store is pretty gross and filthy. Don't recommend this one at all. I made an online order last night and it said it went through and then I got a text message saying hey your groceries are done. We're on our way then I got a text that they're close then three hours later nothing got no groceries zilch. I'm very annoyed at this point so I contact the customer service on the app and they're stating that it's on the way don't fret and I'm like OK well it's past the Time I don't think it's coming and they recommend me to call the actual store so I called the store and the guy says my payment didn't go through. That's really funny because I see it right there in my account and he said no you don't have any money....BULL! So I demand to speak to the manager, and the kid gave me attitude, When he kept me on hold for a good 10 minutes, I decided to call Back in the manager, Eric answered he was not lovely. He said he wasn't gonna take the attitude and then hung up on me. If that's how you handle customer service Eric, you need to do A better job or give the title to someone else because you lack management skills whatsoever, The fact that you guys did not even To notify me that maybe something is wrong with my payment or we're not going to deliver but oddly you sent me a text saying you're going to deliver The lack Of communication from this place is atrocious, and the fact that they don't know how to handle irate customers instead of hanging up on them like little babies that they are aka Eric I have no respect for this grocery store. I will never return and I'm sure they'll be happy about it, but I will be leaving this review everywhere for you Eric I want everyone to know how crappy of a manager you are, Eric But after speaking to my bank and to the corporate office, I will be getting my Eric! I'm sure you're gonna reply to this something condescending and trying to make yourself look good, but don't even ERIC read more

it's clean, but it's one of the few grocery stores I know of where you can walk in mid day on a weekday and not a single loaf of bread will be available. Is it really that difficult? read more

We picked up General Tso's chicken and rice from the late night deli, it was fair priced and good, but waaaay toooo spicy ! If you would ever think of toning down the spice , we'd try it again. Thanks read more

I had a terrible experience at the fuel island for gas at the Safeway in Silverdale Washington. After pumping gas that I paid for at the pump kiosk, I decided to walk over to the island window to the cashier, Mandy, was working to buy a candy bar and $20 in lottery tickets. Ready to pay for the items, I told her can I buy another $20 in lottery tickets. She asked in a tone, "another $20 in tickets?" I said yes. She again asked in a tone another $20 in tickets, I repeated yes. She said in a tone, "once I generate these tickets, YOU have to pay for them!" I responded, "I've bought lottery tickets for years, this isn't my first rodeo." She then responded, "hey, I don't need attitude from you people!" I responded what's that supposed to mean? I was angry and yelled at her that she's rude and didn't appreciate her customer service. This worker is named Mandy, a young entitled worker who has no respect for people. George in Silverdale read more

I came in with a very last minute request for brown paper to wrap a bouquet of flowers for my friend's birthday. She was having a rough day and I knew flowers would cheer her up. Rachel at the Customer Service desk was more than willing to help me since the floral department was closed. I couldn't have been more grateful! She was so sweet and very helpful! Give that woman a raise! :) The flowers were perfect and I couldn't have made it happen without Rachel! read more

I have been shopping at the Silverdale Safeway for years. I stopped to grab a few sports drinks and ice cream. I was also giving a nephew a ride and he accompanied me into the store. On the way up to the register the store manager aggressively confronted my nephew accusing him of stealing from Safeway in the past. The young rude manager was very confrontational while he snatched the cart from me and told me to leave and that I was not allowed to purchase my items. I have never stolen or had trouble before. I was unaware of any problems my nephew may have had with the store and asked why I am being told to leave and banned from purchasing my items. The manager sternly told me that I am guilty by association and must leave immediately. I am so embarrassed and beside myself. I have never been treated so poorly. I do not know what action I can take against this young aggressive manager. He was out of line and that situation could have been dealt with more tact and professionalism!!! read more

Workers don't offer a hand when you loose your car keys in the store. They stood with blank faces not moving their butt's not offering to go with you and find them. I know it's not their fault I lost them but they should have in my mind offered to help look for them. Also workers stand around too much not responding or helping!!!! read more

Hours great, decent customer service, not so great prices. Lots of selection but for double the price of Walmart

I would love to tell you all things I have a problem with this grocery store but it all boils down to two things: poor management of space: If two shopping carts can barely get by each other in an isle you make it impossible to comfortably shop for items. And your product: You have over stocked shelves of genetic top 3-5 brand name products that offer no variety. You're too corporate Safeway. Make it about the shopping experience and you'll do better. read more

I was getting gas the attendant came out and got all angry and upset with me because I put a bag of garbage in the garbage can and a few other bottles Plus at lunch container is she came out and said that I filled up her garbage and she just emptied it and she was angry and yelling in front of everybody I told her that she had horrible customer service I said I pay almost $40 for to fill my tank and I can put garbage in the garbage can I called the store taught to the manager of the manager said it was fine she had no right to treat me the way she did she was nasty rude I recommend not going to get gas there anymore because she is a nasty old woman she told me that she would not put garbage in front of her yard why should I put garbage in the garbage can really ridiculous she would not leave me alone she came back out and chewed me out again wonderful customer service let me tell you I'm wanting to go back very badly read more

I've had the Chinese food at many Safeway locations for years. Occasionally one of the dishes is too salty or dry, but usually it's good. Tonight my niece bought the Shanghai Meal from the Silverdale Safeway and brought it home and almost everything was awful. The egg rolls tasted weird and the outside was whitish, the rice was hard and clearly not cooked all the way, the chow mein was inedible it was so salty and had soy sauce added to it which I've never seen before, the brocolli beef was hard and too salty, and my niece said they asked if she wanted sweet & sour and she said yes on the side and then didn't include any sauces, which she didn't find out until she got home. How can you screw up rice from a rice cooker? A bad meal on top of their insane grocery prices. read more

We visit the Silverdale Safeway quite regularly. We like the large selection and the fact that it's open until 1 am (which lets us shop without dealing with crowds of other shoppers). Our only problem with the store is the fact that the self checkout machines are annoying to use. We can seldom get through the transaction without having the machine call for help. We use self checkout machines at various other stores and only the ones at Safeway have given us trouble. So, we generally opt for a human checker. A while back, we called in to the meat department, asking about the possibility of getting turkey thighs. The butcher told us that they can't supply these, but then suggested that we try Central Market (in Poulsbo). We liked his honest and helpful response. read more

I recommend avoiding like the plague their drive up and go "service". My last two orders have been completely jacked up, and it has been a nightmare having the charges taken off my bill. Both times I've been told (reluctantly) by employees that their e-commerce business is just completely mismanaged at the Silverdale store. Yeah, no kidding. It's a freaking disaster. I feel sorry for the nice young people that work there. It's not their fault, and they have to deal with the numerous irate customers. Trust me, the time you'll spend trying to untangle the mess they've made of your order would be way better spent driving to a store that won't consistently screw it up. read more

The cashiers at this store are AMAZING!!!! They are funny, efficient and very friendly. I want their boss's to know they are amazing. Shout outs for everything you do daily and more recently with the pandemic!!!! Thank You read more

This was probably one of THE WORST experiences I've ever had in my life there. I came in to pick up a birthday cake and balloons along with some candles and a card. Everybody was super helpful throughout my shopping especially the bakery and the cashier who's name was Teri who rung me out-both of you were great but, AFTER I had paid I went to go look at flowers thinking this was no big deal I didnt get anything else . Once I set foot out the door the Female manager with bright red hair (didn't catch her name) approached me so abruptly and "Do you have a receipt for the cake and the balloon?" As if I was stealing I said "yes of course" and she said " just making sure" seemingly disappointed because she didnt catch me doing something wrong . I was so shocked and caught off guard I quickly left. I shop there almost every day sometimes twice a day and spend a decent amount of money each time wanting support the neighborhood branch. Normally I wouldn't complain but this was absolutely embarrassing and she should be taught a few things in being observant. If she was watching me that closely she would have seen me PAY through a line with a CASHIER not self checkout. She didnt even apologize, nothing. I did call and complain and I am hoping I hear back from the store director. I WILL NOT BE BACK NOR WILL I RECOMMEND THIS PLACE because if they have and imbecile managing their store on any level this isn't anywhere I will take my business. It makes me truly upset because I've been a customer here for almost my entire life. If I could rate this experience any lower I would. I hope she is addressed. I hope no one else is treated this way. Thanks for ruining my shopping trip that I was so excited about beforehand. If you're going to "pay attention" to customers maybe you should actually do it correctly. What a disappointment. Here's my receipt you asked for. read more

Safeway - Grocery Near Me - Silverdale, Washington

I usually go to this location to grocery shop. I never have any problems going in. There are always great deals. Never too crowded(except on holidays and football games). The customer service is always great. And quality has never been an issue for me. I used their Safeway delivery today, and there was a note that they were out of ground turkey!? Wow! Now that's pretty impressive. So I am taking away one star because I was hoping to not have to go into town to get groceries, and now I have to drive 45 mins round trip for one item. Oh well. read more

This store is using door dash drivers to save money on deliveries!! They can't hire anyone because they pay well below livable wAge!! Top union pay is around 21dollars an hour. These are cashiers and are being replaced by auto check out!! Please don't not use Door dash here!! They are taking advantage of a good side hustle!! Corporate greed lives here!!!! read more

I do not believe on writing a bad review unless it is truly earned. Well Silverdale Safeway, due to the lack of customer service and really what I should actually say " shameful" service today , not only am I going to put one of your employees on blast but you have lost me as a customer . At approx 2pm today my mother and I were visiting this store to pick up a few items. We decided to use the self checkout. One of the items didn't scan correctly and it sent up the bat signal alerting your staff to come assist. Waiting, waiting , waiting.... and waiting. The blonde female employee who I will refer to as " Karen" because this is how she behaved saw that we needed help and slowly made her way over. She didn't ask what we needed help with, just stood behind us . My mother had to tell her what was happening as to why we needed help. With a pretentious response she said " I need you to move ." Nothing else. No kindness, no humor. Cold as ice. Now Karen , first off sweetheart, this is YOUR job.... customer service. Do it. Secondly , when you treat a senior in the way that you did today, you shouldn't be at all suprised when the family snaps back at you. SHAMEFUL . One bad employee and one bad experience can ruin a shopping trip. Ill spend the extra time and money going elsewhere from now on. read more

Grocery delivery service is unacceptable at the present time. 3 times in less than a month their drivers have simply dropped our groceries including perishables such as raw chicken, cottage cheese etc at our door without even ringing the bell to let us know the product was delivered. Today it sat for an hour and a half in near 80 degree temperatures. It even appeared that someone had opened an energy drink by slipping the seal off and drank half the product!!!!!!! Not sure what is going on here! They have refunded promptly but I don't order product to get a refund we want the product. read more

They would rather take care of the people who have them fetch there groceries than have dry carts . And have there workers run you over fetching groceries. It's bad enough they have buckets to catch a rain come through the roof. All over and having to play dodging the workers. read more

Always lots of fantastic products and friendly employees. I seem to find new fresh and tasty ingredients every time I visit Safeway for some of my favorite food items and groceries. The produce and vegetables are fresh and usually flavorful. But don't leave without stopping in the bakery or fresh pastry area, that's were the best products are found. #jalapenoCheeseBagel #10000000000% #kitsapcounty #donutwholes read more

Don't have any deliveries made. This place is the worst I've ever seen in making deliveries, when you make a list through the app you can't even guarantee that it will be fulfilled properly. I have used it 5 times over the past few months and have only had 1 order completed and delivered properly. In anyone's percentage 1 out of 5 is poor to say the least read more

This is a review regarding their delivery. I've had to use them since my accident and not been inside the store itself. If I could give 10 stars to the delivery drivers I would they are very professional and kind in understanding my limitations and have gone above and beyond to help me with groceries. I really appreciate all they've done. read more

On a tough day this store still comes through. Safeway is the best! And a special thanks to Amanda for being pleasant and helpful.

This establishment has gone way down hill. Customer service doesn't answer the phones, I was on hold for over an hour. I am judged and profiled for coming in on my work clothes everyone assumes I'm stealing something or have a fake ID and make me take it out of my wallet. One of the gals who work self checkout is always rude. I could go on, I'd say go fred meyer or at least the safeway on mcwilliams. It would be worth it. read more

The butcher was rude to me last night -I had a question about which roast to get for Christmas dinner and he apparently didn't understand what I meant and answered with a quick description of different cuts of meats. When I tried to ask it a different way he said "You know there's a lot of other people waiting for help so...". Actually I had been waiting almost ten minutes for him to get back from his break to cut a roast and there was only one other lady who had just arrived waiting. I don't want to go back there again after that experience. read more

today is July 23 I went here today. at 330 400 pm a girl was bagging with long brown hair. she had a snotty attitude and totally didn't listen how my mom wanted her groceries and all of my mom's frozen items melted because she packed them in regular bag which is not freezer bag that mom had. asked she was just very unpleasant to be around. why do your job or even try if act like that. supposed to be a bagger . get trained because obviously don't know how to bag /others were nice but every time see her. silverdale safeway Bucklin hill cashier was nice though read more

Horrible customer service at the self check out aparently It's okay to openly mock an ex employee an shout to the customers that I just quit an to also mock my pregnant girlfriend your lady at selfcheck out shoupof be ashamed of herself read more

Just moved to Silverdale three months ago, and I've definitely enjoyed Safeway. Super clean store, great produce, natural foods, and meat selections - and the flowers are beautiful! I've been in there at least once per week, and every store associate has been so friendly. One stopped to chat about the hydrangeas in my cart, another went out of her way to help me sign up for the Safeway card, and each cashier has been really nice. Every associate that walks by in the store smiles and says hello. I was a customer service manager for a grocery store chain in Michigan for 13 years, and this makes me really appreciate Safeway for their quality and obvious commitment to customer service. read more

Great Grocery Store. Using your Safeway Club card you can save a few bucks. Always a friendly Staff, Good looking Produce, Store seems really well Maintained. Starbucks Inside (Usually closes around 7pm). Deli kind of spendy, but that's problably the economy nowadays..... The Prepared Food (Burritos, Potatoes, Chicken, Chinese food) usually always has some kind of Special or Sale. read more

Safeway - Silverdale Safeway (with a burned out "E") lol - Grocery Near Me - Silverdale, Washington

I am ashamed and disgraced by a town the size of Silverdale that has only 1 grocery store. Safeway is it! With it being the only store in Silverdale, they set there prices accordingly. Wake up Silverdale, start shopping other stores and save yourself some money! read more

Phone number is disconnected delivery is very slow can't get a hold of anyone who can help

allowing customers in with no masks. they offer online shopping with pick up. going to buy the stuff that I put in my mouth somewhere sanitary. read more

I really did not want to shop here today however I was in the neighborhood. There needs to be better organization as far as the check out lines go please. When I come in especially today having walked so far, I'm just not thinking about the overflow of a line that extends down the grocery aisle. Unsure as to how you could fix that, but that was a bit of a problem people get into verbal altercations over something like that. My biggest issue is the customer service counter were you purchase lotto, money orders. WERE exactly do you stand in the line? I was waiting beside a guy who for whatever reason should have been standing FLUSH along the counter so that customers with shopping carts can have access, well he stood off to the side about a foot from the cashier check out line. I stood beside him & patiently waited. Some idiot cuts in front of me, ill mannered, at least ask me if I'm in line thank you very much. I decided to leave, I'll go to another grocery store to take care of my transaction. The lines were crazy, the people here seem to just roll their carts right smack in the middle of lines which is crazy. Safeway this isn't such a great store. read more

Everyone here is great except for an older woman I think her name is Jill. She is usually grumpy and has a sassy attitude towards people and I often over hear her talking poorly to employees. Please Safeway I hope you understand you are great but this person makes for a less than great experience. read more

This is where I do my normal shopping but I avoid the meat counter when possible because the lady who normally works up there is super rude! She scoffs, shakes her head, and laughs at you if you are at all picky about what you want. I have had this experience every time she is at the meat counter and I've seen her arguing with customers as well. This is not cool! read more

Kudos to Safeway for marking foods as "gluten-free" and making things a bit simpler for those who need it. The store was clean and neat and the staff was very friendly and helpful. Just wish the local grocery stores near me would be a bit more conscious in their labeling. read more