Nice overall. Coming from another city but being in Scotts Valley for a few months has forced me to shop here and there's not much of a big meat selection. Wish there was more of a deli/meat counter. Good customer service. Starbucks located inside the store, but no table or chairs. Also have sushi freshly made everyday. read more

Safeway - They say that 3s a crowd. Well looks like they are having a party today! Crazy!! - Grocery Near Me - Scotts Valley, California

Terrible inventory and always out of stock on key items I buy.... I'm always setting myself up for a waste of time coming here.... This is the 2nd worst Safeway I've ever been to ( #1 being Morrissey Blvd Safeway). Don't waste your time coming here.... Deli counter is staffed with miserable un trained people and the cashier's act like zombies.... Avoid! read more

Made a stop here to pick up some cheese, bread and fruit for a picnic on the beach. Quick in and out. Helpful employees.

Just want to write to thank Scotts Valley Safeway Manager Matt for his leadership and good service. When I have trouble to find something or couldn't find the item is on-sale, Matt would step in to help if I ask. Also like to thank Kellie, she is very good and would do the same thing if Matt is not available. A comparable price is attractive but a good service brings local customer back to shop non-comparable items. Since we have Scotts Valley Market, Nob Hill and Safeway in the city of Scotts Valley, somehow I would go Safeway more than other two grocery stores. I think because Matt and Kellie's willingness to help makes me feel good to shop there. Thank you Matt and Kellie, please keep it up! read more

Just leaving a review to say that the lady working at Starbucks on 4/3/2022 at 5:55pm closed the Starbucks BEFORE 6PM. SHE SAID SHE WAS CLOSED and it was before 6pm. read more

Go Here for Covid-19! (Unsafeway) Yup this is the place with the long line to that single Checker. Have you ever wondered why they just have a single checker or if you're lucky 2 checkers at the most crowed times? Or that they have a section with Self-Checking Machines... but it's closed while customers are lining up to the back of the store. This is the way people get sick, by being stacked-up in long lines. Like Shingles, Safeway Doesn't Care. read more

Perfectly respectable Safeway down in Scotts Valley. Quick in and out. No complaints.

I shopped at Nob Hill Scotts Valleyyesterday for Valentine's Day. They didn't even carry a quarter of the things that I needed for my special dinner. Truly upset, I gave up and bought fixings for hamburgers. I called my husband and told him Valentine's Day would have to wait a day. Today I went to Safeway across the street instead in hopes of finding the special things I needed for that special dinner. What a wonderful surprise, not only was everything I needed cheaper at the Safeway, they had everything! The staff was wonderful and help me through the meat section and the produce section. With everything I needed, cheaper in some of it on sale, I'm on the way home to cook. Thank you Safeway for saving my date read more

What is wrong with the people that work in the deli here?? I'm not sure if they're racist or just plain idiots. I went to the deli trying to purchase deli meat to make sandwiches. There were two people who were being helped and I was next for service. A third worker comes into the deli and says she can help the next customer. I waved my hand telling her I was next, we made eye contact, she walked towards me, and then she proceeded to help the person that just walked up to the deli who was white. Wow, I've never experienced this before. I'm not sure what to make of it, but I'm never going to the deli again. Go to the Safeway on 41st Ave, they have much more experience with different cultures. read more

Helloooooo, Produce People. . . . .shrink wrapped veggie CANNOT be "misted". I swear half the English cucumber goes in the garbage (is that a ploy to make me purchase more?) because half of it gets soggy because it is wrapped in plastic and you "MIST" it. Common sense . . . uh . . . produce expert . . . . I'll let you think on that. Although, I am here to say that the past few times (I'd say three or four times) I've got milk there (my husband REFUSES to go to Safeway whenever we need milk) it has lasted to the end of the carton. I don't know how close that was to the expiration date because I was not tracking that. I just know that I have actually gotten to DRINK/USE the ENTIRE carton and not had to throw it out. Maybe the temps have been increased in the refrigerators? read more

First the pluses. The produce section is inviting and the employees that work here are helpful and exude proactive customer service. About half the check out clerks are great as well. And its better than the Felton store in both general cleanliness and stocked items. Downside. The parking lot is designed poorly and going there is an accident waiting to happen any time of the day. The day manager is extremely rude to both employees and customers. The employees in the wine/liquor section are clueless and have no idea of their stock (Yes, Brandy is not a "custom" item). And the other half of the checkout clerks is horrendous. They are either rude, slow or god help us, both. I once had a clerk dump all my items from a hand basket onto the checkout belt and then curtly tell me that I should have "unloaded" my basket. Honestly? I only shop there out of desperation. read more

Does this Safeway think that the pandemic is over? Do valley residents not care about public safety? Both? I avoid this Safeway location like the plague as a general rule but this was the last straw. We noticed at least five customers either not wearing a mask at all or wearing it ineffectively (under the nose, chin strap etc.). One person walked in front of two Safeway employees and neither of them asked her to put her mask on. As with most locations, customers can't seem to follow the arrows on the ground either. This location is small but still there was no effort made by employees to socially distance. They were clustered in groups of 3 talking amongst themselves. It's really disappointing to see that customers and employees alike just don't seem to care. I'll be spending my money at Nob Hill where more of an effort is made. read more

I was expecting a long wait due to the numerous people today, BUT the checker was super fast and people were very nice in line. Seriously, this checker was the fastest I've seen in any grocery store. I really appreciated it - thank you - JOSHUA. read more

This Safeway is stocked well for a small store. Also the produce section individuals are very friendly. The checkers however move as slow as molasses in the middle of January. I've spent 20+ minutes in the express line. Sometimes the lines get so backed up and no one bothers opening another register. Also a few of the individuals that work in the deli are downright rude. If I need to, I opt for the premade sandwiches just to avoid interactions with them. Safeway employees are unionized and it is almost impossible to get fired for being lazy or not Caring. If you are in Scotts Valley, you might consider Nob Hill as your grocery option. You pay a little more but the service is 100% better. read more

Going to this Safeway during the day is an entirely different experience than at night. The usual day shift workers are usually friendly, chatty, and seem happy to be of help...at night...the last time I made a late night run to pick up a few items, I waited an eternity at the check-out line (okay, understandable, I guess, less workers at night, I get it...)...when the cashier finally arrived it seemed as though he was totally put out by me...there was no eye contact, no stupid (yet polite and somewhat expected?) small talk, just rung me up, bagged my groceries, turned around and left...creepy. I was creeped out. Another time about a year or so ago I had the pleasure of eavesdropping on two irate stock-boys complaining about how much they despised their jobs. One of them was yelling angrily at the other about some injustice that so-and-so was responsible for...or something. In front of me, a customer. That was in the morning. That didn't bother me so much as entertain, but to be on the job, not exactly what I'd consider good form. read more

Young lady with dark hair at the register with super long fake eyelashes extremely rude and not sensitive to people with disabilities. Sensitivity and diversity training for her highly recommended with the elderly. Flicked the receipt at us. Me thinks not!!! read more

Candace Y. - They're not racist, they're stupid. They ignore me or mess up my sandwich almost every time and I'm "white". Sorry if that little revelation spoils your fist big, "victim-of-racism" moment. I would even venture that your assumption was slightly racist. Maybe your frantic arm gestures were threatening to the slow-witted workers? SV Safeway is a decent store. There are workers you should definitely avoid and I'm sorry that people not from SV have had the unpleasantness of bumping into them, since that affects how they will view the store. I like safeway SV, for what it is. You just have to complain to the management (and not some stupid message board) if you have an issue because if you make a stink, people tend to listen - and try to make you happy... or at least appease you so you'll shut up. Hey Candace, Eracism...lolol. That means YOU, baby. read more

Much better than the sketchy-beyond-belief Felton Safeway and the wilted, dirty Safeway on Mission and at least more navigable than the cavernous Safeway on 41st. Scotts Valley Safeway is one of those fancified Safeways, newly remodeled and clean (plus one star). It's also responsible for bringing the third Starbucks to my fair hometown (minus one star - does a city of 11,000 really need three Starbucks?) The produce is pretty good and not half dead like at some other Safeways; however, Nob Hill acrosst the street does a better job of it. But what I really appreciate about this Safeway is the bakery. For the price, there's nothing better than those Chocolate Susan cookies (buttery shortbread-like cookies with the soft chocolate center) or those butter/chocolate "black and white" cookies and sprinkled butter cookies. The operative word here is "butter," folks. And furthermore, their diner cakes - tall, moist, kind of rustic-looking - are delicious. Look, The Buttery or Emily's or Gayle's this ain't, but it's pretty damn good and it's open 24 hours. So when you live in SV and you're up late, watching Shaun of the Dead with your sisters and have a butter-sweet craving (as we were last night), SV Safeway is where it's at. read more

Excellent customer service (Blair, Jack, & Molly especially)! Usually stocked, decent produce, wide selection. Huge parking lot with private security, feels safe. They usually run out of French bread mid day and never increase the order to fix this problem, they charge for grocery bags, and the building is due for some updates. read more

This store is a constant source of frustration. I just don't understand how any manager can think it's OK to clog up all the aisles with stocking carts. I have complained repeatedly about this but no body cares. I have taken to just pushing them out into the main aisles if they are in my way. Then at least they seem to get put away after that. The pro's of this place is that they have better prices than Nob Hill, and their flower section is amazing. The lines are usually long and slow as well. read more

Well I love this Safeway considering you don't have to pay for paper bags.. That's a plus. I found it pretty funny, my husband went and picked up some already buttered French bread with supposed to be Parmesan cheese on top, I opened it and was getting ready to warm it up and there seemed to be a cheddar cheese.. Really bakery? Lol read more

Safeway - Cheddar cheese bread?!? supposed to be Parmesan cheese... - Grocery Near Me - Scotts Valley, California

Better than most Safeways. I like this more than Snob Hill. Really can't complain. The staff are helpful.

This is specifically for the deli. We ordered 3 sandwiches, all were normal sandwiches that Safeway named such as the "chicken bacon avocado". Well, it literally took the lady 30 minutes to make our three sandwiches. After she was done making the first one, she rudely told us that "if you would have told me that you had more sandwiches It would have been nice to know". She put sliced turkey on my chicken bacon avocado, forgot the cheese until after it was already put in the oven. She also butchered the other two sandwiches, wrapped them like a joint- and was just an overall nasty old hag. The deli here sucks. Thumbs down. read more

It must be something in the San Lorenzo valley and Santa Cruz area. Went to this location this morning and handed the meat guy expired meat Noticed a lot of meat turning It's evident this company isn't worth shopping At as it happens at morrrisy and graham hill Ended up leaving If thier nyy Shopper beware checking dates and doing rotations I sure as heck ain't gonna shop the product read more

This is where I spent most of my time when I was at Tim's Express over the summer. Not much places within walking distance. Nothing special just regular rude Safeway employees. read more

Safeway - Thanks to Google. - Grocery Near Me - Scotts Valley, California

Decent grocery store. Average size for a Safeway. Not as nice as the new on on 41st street, but not as funky as the Mission St one. Almost nobody in here after 9PM, so easy to get your shopping done then. read more

The customer service has really improved recently Safeway needs to remodel this location and bring it up to the year 2019 Narrow ailes with congested check out areas read more

There is a sushi artist on the payroll at this Safeway! I stopped in to pick up lunch for my family to eat while we took in our daughter's soccer game up at Skypark. The sushi in this Safeway was unlike anything I'd ever seen. The spicy shrimp I choose looked as if it had been assembled by a cake decorator! It was almost too beautiful to eat but I took it apart like a champ! As I struggled to make my delicious choice, the lady behind the counter was working on what looked like a sushi checkerboard! Amazing!! This Safeway also has the accoutrements of a typical store in the chain--- Starbucks, florist, etc. etc. The staff is particularly nice and very helpful as well. read more

I braved coming here on thanksgiving eve because someone (not me) forgot a very important ingredient for our holiday dinner. The parking lot wasn't packed. After making my way past the church group handing out fliers, I was welcome by a brightly lit and very well stocked store. I grabbed a few things I didn't really need and after a bit of searching, gave up on what I really came for. As I was standing in line a nice employee asked if I found everything and went and grabbed what I hadn't been able to find! I couldn't find it, but there was a nice gluten free selection and they even had the Mac n cheese my brother likes! Quick check out, and I was headed back to the in laws. And - now my mum in law knows where to find cool stuff for me to eat! read more

I was disappointed with their selection of gluten free products, the basically have a tiny end unit with a couple not so great options. Gluten free is already pricey and Safeway is by far the most expensive. Nob Hill as way more options, when it comes to gluten free and for a better price. Their staff has always been helpful and nice, but they always seems to be understaffed and I end up waiting in line to check out sometime 10-15mins in the express line, mind you. Perks, Starbucks and Redbox inside. read more

It is a very good Safeway. The employees are friendly and everything is well stocked. The lines can be long, so when that happens I just browse around for a bit longer. The only problem I have this Safeway is that there are flies flying around the bakery (probably because the love their donuts like I do) and there seems to be no traps. Both the advertised and non-advertised sale prices for this Safeway are usually cheaper than the Nob Hill across the street. So if you care more about prices like I do, sacrifice super good employee service at Nob Hill for good employee service here at Safeway. Tips: 1. The bathroom is in the back right corner behind the seafood stand. 2. The 50% or more clearance is in the back left of the store next to the Orange Juice. 3. There is a Starbucks here, just a FYI. read more

This is what I got a receipt that you can't see what you are paying for! I was looking at the register to see my discounts and I ask the cashier why are the credits not showing up! She said you have to wait till she printed the receipt! I have never waited to see my purchases and discounts! When she gave me my receipt I told her " this is not a receipt! I need to see what you charged me for! I don't see my items that where on sale and buy one and get the second for free! She said oh well " this is all you are getting when you have new paper! Is she crazy! It's not my first time shopping! How can you give your customers a receipt that is not showing what you are charging! This is not right! She was very rude! Did not care to call the manager for help to reprint or check her printer! She just said! There's nothing we can do ! Everyone gets receipts like that when new paper roll was just put in! I'm so upset.... is this a way to just charge what ever they want and get away with it! You can't prove the right or wrong charges!!! Why do we have only one Safeway! We need more options !!! We already pay for overcharged items! Why do we need to be treated like that!!! Do they just want us to shop somewhere else‍‍ read more

Safeway - Grocery Near Me - Scotts Valley, California

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This store.....wow. Does Safeway Corporate read these? Does the store manager read these reviews???? Narrow aisles, dirty and the lines? No matter what day or time you go, there are long lines that sometimes extend to 8-10 people. The worst shopping experience around. AVOID read more

I love this Safeway. Friendly staff , well stocked clean store. I feel they have better pricing and higher quality "butcher shop" selection than most other Safeway's in this area , referencing Los Gatos which is the other option living off of summit /17. read more

2 stars for the check out. Used to be ok but this is the third time I have been here in the last couple months where they only had one checker and a HUGE line. And it took 30 minutes before another checker showed ,yes 30, and it still took me another 30 to get out the door. Luckily I was not in a hurry. That poor checker was on the spot. Luckily the peeps around our little town have sense and manners as he too very little abuse. read more

Definitely the worst Safeway. Horribly slow cashiers, nobody ever in customer service. The "express line" is a joke! When will they hire efficient staff? And please stop all the chatting during checkout. I don't want to tell you why I'm buying that particular brand of pasta or if I'm having a party at home! read more

a seriously sad grocery store. i came here on a monday morning and they were out f stock of most things listed in the weekly ad. there was also a hefty sized group of flies plaguing the bakery area. ICK. at least there was no line at checkout(probably because of how poorly maintained the store is). the cashier was also nice. read more

If there were negative stars, I would give them to Scotts Valley Safeway. 1- The store is always dirty and Items are out of place. 2- Items ring up at higher prices than listed on the tags. So always make sure you check your receipt at the end of the transaction. 2- Shonn and José, Assistant Managers at the store, are ignorant as to the meaning of "Customer Service." Shop Nob Hill - friendly staff, clean store, organized shelves, $5 Tuesdays! read more

i would like to shout out homie victor at the deli department. he gave amazing customer service even with my difficult sandwich request. he had a great personality and made my sandwiches exactly how i wanted them and was very pleasant rather than my past experiences. read more

If I could give 0 stars or -1 star .. I would. The employees are rude, extremely. At night if you ask to be rung up they act it's a pain and make you wait. They don't restock organic produce very much. They are limited on all organic food and gluten free food. The tortillas are always moldy. The managers Are ignorant. But the worst thing is that if you find an item that you like and start going to buy it there regularly... They quit stocking it . Then a few months later it shows up again ... So you fall for it and start going back .... Then it disappears again! read more