We came here for their Starbucks coffee kiosk. I don't know if there is a seperate check in for starbucks. There was only one person in line infront of us so it went quick. We also went to the deli and got a breakfast burrito. I wished we each got our own it was so good. I belive it was $5.99 for either the sandwich or the burrito. It all came from the deli case. We got the Bacon, Potato, and Egg Burrito. They have eggs precooked in disks and they tear up the backon and add potatoes from the fried chicken section of the deli, and they chop everything up and put it in there oven to melt the cheese and then toast the top. It's definatly hand crafted as they advertize. It's a time consuming process, the making of the burrito and there was a line when we got there. There was a family of two, infront of us getting 3 burritos so there was a wait. Knowing it's hand crafted should take away from your impatience. I talked to the guy behind me and he said there is always a line for the burritos, it's a very popular item. read more

Safeway - Breakfast sandwich - Grocery Near Me - Pollock Pines, California

This Safeway is beautifully tucked in this nestled beautiful area We don't get out here much, but we do have family that lives out here and a lot of people come out here to go to Slyde Park or other places to go to the water and every single time I come in here everything in here is so well and neatly kept The aisles are huge, so you don't bump into anybody which I really like. I have been in here to buy stuff. I have been in here to use the restroom. I've never been treated differently. I've always been treated very kind and nice. I'm able to come in here and buy snacks and all the pricing is pretty good. They do have everything that every Safeway has which is really nice. You know what to expect you can get vegetables you can get meat. You can get all kinds of things and just because this is the only Safeway or grocery store in the area they don't have their prices raised in a super huge bracket which a lot of stores would do just because they're the only one in the neighborhood read more

I don't know what's going on but a lot of people have noticed some new people working in the deli. I'm not going into great detail about them but the males were arm wrestling and when they observed customers walk up to the counter they didn't want to help and told people they were going to have to come back because they were busy. One of them was very jittery and animated which portrayed he was on drugs. Safeway, there are better jobs for these type workers than handling people's food. Please make a change. read more

We didn't order green onions but this little gem can in our delivery!!! Needed 85 characters to be able to post photo read more

Safeway - Found this on the floor no biggie just add it to someone's order - Grocery Near Me - Pollock Pines, California

Check-out services are always understaffed. Today while waiting in line halfway down one of the isles, I decided to call them and ask for another checker. I explained to the lady that answered who I was and what I wanted. To quote this customer service person, " I would if I had another checker sweetheart" Click. I'm pretty sure I hit a nerve. Typically they have the express line open and the self serve units It's always the same at this place, rude employees and understaffed. They just don't care being they are the only place in town. If you want a pleasant shopping experience go to HOLIDAY Market at the end of Sly Park rd. read more

Embarrassingly rotten produce that just gets left out until it melts into a brown puddle. Rude and unhappy checkers. Always only one checkout line open. No one to ask where anything is and no one has any time to show you either. Overpriced garbage, I would make the drive down to forklift any day where people are friendly and they obviously want to be there and they care about their selection of food. This place is only for people who are coming in from out of town and need garbage junk food for their camping trip. read more

The store looked OK when we first walked in, although the staff was very unprofessional! I was purchasing an expensive bottle of tequila so it was behind the lock doors. A Gentleman came over to unlock the doors and he said he would put it upfront so it was ready when we wanted to check out. The lines were long, and when it was finally our turn I notified the young gentleman clerk that we had a bottle of tequila that was brought to the front. About two minutes, went by before they finally found the bottle. An older lady, who was bringing it towards the register, made a snide remark about the expense of the tequila was only because of the shape of the bottle. Then when the young gentleman was ringing it up, he made a loud announcement with a lot of people in line about "wow this bottle is over $200." if it wasn't for a birthday gift for a friend I would've left the Line and left all the groceries there as the experience was that bad. I simply said to him "very unprofessional to you and the rest of your staff." Obviously, the store manager needs to train his team and needs training himself to become a more professional store! read more

Standards are nonexistent in the deli department. Sandwiches are never premade in the morning or afternoon and if they are they come out completely half reared. Never thought I'd have to ask to have a foot long sandwich sliced, mayonnaise included and a tray being put with it. It's fine I just choked down a dry sandwich that I had to cut with a hackzall I had at the construction site... read more

Safeway - Safeway sandwich - Grocery Near Me - Pollock Pines, California

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Got raw chicken for lunch. They would not refund because I did not bring all the raw chicken back. Reason for not being all the raw chicken back is BECAUSE I ATE A LOT OF THE RAW CHICKEN. See pic, chicken is more than a little raw, and all the chicken was from the same batch. read more

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Just bought some country-style ribs. good news: you can retread your ties with this crap. Bad news: completely inedible. Safeway continues to be a joke and a rip-off. God bless Costco read more

I'm sick and tired of paying for meat that is gristle and fat. This last purchase of a tri tip was over 50% fat! You can't tell by the packaging, and I've had similar results before. Guess I have to drive down the hill to Raleys for meat! read more

Safeway - Fatty Tri tip - Grocery Near Me - Pollock Pines, California

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The store was clean and the fruit and vegetables were fresh and displayed well. I bought a lot of my food on sale so the prices were good. The salad bags were fresh and well stocked. The staff were friendly and kind. I plan to shop here more often since it's closer to my house than the Placerville store. read more

This Safeway is a covid-19 train wreck.the butcher in the meat department is not wearing a face mask. More than half of the customers are not wearing face masks. No one is practicing social distancing. Unmasked people are handling merchandise and putting it back on the counter. of course they do have signs at the entrance saying that you shall not enter the store without a face mask. See photos for details. Meat department employee pictured in photos not wearing a mask. read more

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Had to downgrade to 3 stars. I went in there last night around 11 pm. Had a first-world problem, but still a very aggravating one for me at the time. There was not one of those plastic bags you put your produce in to be found anywhere. I marched up and down the whole section just to make sure. I can deal with throwing an onion or bananas in my cart with no bag, but what about a handful of mushrooms etc? So I told the only employee I could find, and in as few words he implied that I was SOL. What is going on with management at this store? I hate to complain and give my name more bad mojo, but someone needs to step it up. read more

Good place for to shop live the ambiance and availability of items. Folks who work here are humble

Came in to the store for a breakfast burrito before work. Service very slow 1 person doing the burrito and 2 other workers doing other things while the line grew bigger and bigger to order breakfast burrito read more

I hope you have enough money! Checking your receipt is a must because three out of ten it will be wrong. Look closely at the tags. It's the small print that gets ya. Veggies and fruit aren't the best. I don't think I've ever got a ripe cantaloupe . Have the time you have to go find a bag. Go to WinCo and pay half. They are making that much cuz they have a monopoly read more

Review for Deli section only. Stopped by for Starbucks but I remembered how delicious the breakfast sandwiches were here so I stopped by for an order. I had never seen so many Deli helpers before! Normally there's 1 but here at 10am there were 3. That's how you churn out fast offers! Sheena was amazing. Nice lady who even advised us if the conditions going up. She told us to be careful. Love her! Excellent customer service. She deserves to be store manager lol They have seating areas near the Starbucks kiosk. It was nice to see people taking their time inside Safeway enjoying their meals without the hustle and bustle of grocery shopping. One con: need self checkout stations pronto. Their minimum line was closed so had to endure longer lines and people's carts were stuffed so sucks for us folks that had 1-2 items. read more

I went into this store today, as I was checking out the front end manager Heidi helped bag my groceries. As she was doing so, she was completely rude and out of line with her comments. To the point she even rolled her eyes at me. I live here, I am a local. This is not how you treat people. I want to know how she still has a job! I have seen her be rude to others but this was the first time for me. read more

This store never plans accordingly for seasonal travelers, weather events or peak shopping periods. Meaning: they are consistently out of stock of essential items. You cannot depend on doing weekly shopping here if you meal plan or want to shop for usual items because of the stocking issues here. No, it has nothing to do with supply chain issues. This has been happening since we moved here in 2018. The manager Johnny seems checked out for the most part. Doesn't care one way or the other, Nd he isn't the most approachable person. Admittedly this is a difficult location to manage, but you can tell his heart just is not in it. I placed an online order based on items that were in stock. The most important items I needed were unavailable despite stating they were available online. I called corporate and was told that items are not marked out of stock until they are shopped. How is this efficient and not a waste of my time? This location is good if you need items in a pinch. Otherwise, I would avoid shopping here if you're a local and make your way to Placerville. Plenty of options there without these frustrating issues. read more

Safeway is the same Safeway everywhere. Nothing against the products or company. However, rules are rules, so why are there so many people that come into this store and allowed to just walk around mask less, hanging it under their face, nose out, dangling off one ear... Where's management for this store? Yea we get it. No one likes masks. Masks suck, but so does getting the 'Rona...suck it up and be less selfish. There has consistently been 25-30 % non mask wearing patrons each time I've stopped in here for necessities. read more

I would like to thank their highly unskilled and poorly trained staff for multiple unpleasant visits. It seems as if each time "Teresa(Theresa)" the manager is at the front register area the demeanor in the store is very negative and sluggish. On multiple occasions she has been seen verbally assaulting customers in unprofessional ways and when I asked for her name to make a complaint she shoved her breast in my face and expected me to lean into read it. Then told me to leave or be arrested for trespassing? I've never been more embarrassed for not having been involved and just wanting to have her name to make sure yelp was aware. As to why I would need to be arrested us beyond me Honestly would rather drive further in to town and pay higher pricesthan witness this. read more

Most of the people working there are friendly and will help you if you'd ask ask they took the seats out of Starbucks lately so that's an inconvenience hopefully they will put table and chairs back soon read more

I recently moved from Pollock Pines to Brentwood, and had to change from the Safeway pharmacy in Pollock, to the Safeway on Belfour in Brentwood. The entire process was handled expeditiously and courteously! What a truly class act this Safeway pharmacy is down here in Brentwood! They bent over backward to make sure all of my prescriptions were taken care of! Thank you Safeway Pharmacy! read more

Safeway - people shopping in a grocery store - Grocery Near Me - Pollock Pines, California

Great location. So fortunate to have such a well stocked, well managed branch in Pollock Pines. Employees are friendly and helpful. Clean. Great fresh fruits and vegetables and great selection of foods. Easy to schedule and get vaccinations for flu and others. Highly recommend! read more

I work at this store and feel we have a friendly small town atmosphere that is unique to our little mountain community. There are complainers wherever you go but our staff tries it's very best to give customer service priority. We are not staffed like the big city stores but the local people are very knowledgeable about this area and are happy to chat with you and give you directions or advice on what to see and do. The store is well maintained and supplied. Come visit us! Our manager is very good to customers and staff as well! read more

Since my other review in 2017 this store has put in self check registers which has been great. If I just have to run in it's much faster. But today, this is the second time it's happened. The first time during Covid people behind me in the register line come way too close. The first time being Covid was really weird because it was Covid. The second time today, a man stood right behind when I was trying to use my card and had to put my pin in. He was standing where the other cashier would stand but that register was empty. I told him it was getting pretty crowded there at the register and his wife told me she said to go forward. Ummmmm Ok? Then another man with her started mocking me. It would have been nice if the cashier asked the people to move back. But no one helped me. Maybe Safeway could block off empty cash registers so their customers at the register can get the privacy they deserve. read more

I only go to this Safeway store because it's close to me, I go down the hill to another store for meats and produce especially! So far I've never had a good experience in this Pollock Pines Safeway store. There is a huge turnover in managers and all of them are incompetent! The current lady who is the manager is rude and never seems to get anything done, just always running around the store like she's accomplishing something when in fact "she's not". I've complained to her so many times that there are never any antibacterial hand wipes on entrance to the store. Even during the Covid period, none could be found. I approached her several times on this issue and to no avail. One time she just walked away from me--like I said "rude"! Also and this is so disgusting--there is a butcher in the meat dept. who has a long, bushy unkempt beard and I've seen him leaning over the meat with that bushy, disgusting gross beard while cutting meat. I talked to the meat manager about this and again, to no avail he just stared at me like an idiot. By the way there is another bearded guy who works in the meat dept. and even though his beard is short, still it's not good to have facial hair hanging over the meat (they) are cutting. I worked at Sams Club and all meat dept. workers were required to wear beard guards and hair guards. I don't ever buy my meats at this Safeway for that reason and also because it's not good meat, tough steaks and just not good. Also produce is not good at this store. read more

I stopped in to buy a coffee at Starbuck's and did not feel safe at all. There were SO MANY people walking around maskless, or with their masks pulled down and noses hanging out. If Safeway doesn't care enough about their employees health, or the health of the general public to enforce the mask mandate, I will NOT give them my business. I am shocked at how many uneducated, or maybe just uncaring people there were in this area. Good luck with that, Pollock Pines. read more

No doubt the most horrible Safeway I have ever been to. Customer service is horrible. Employees are mean and usually in bad moods. Nobody offers help or is especially helpful when they are asked. They also refuse to special order Mountain Dew (which gets bought up as soon as it's stocked, it seems) for my family who buys it regularly, so we have to drive down the mountain just to get Dew (see what I did there? Sorry, I couldn't help myself, but this is serious) which can be a hassle during High tourist times, and a SERIOUS waste of gas! And the price gouging is horrible! Yes, this is a tourist area, but it is also the only local place to get groceries in Pollock Pines, so it gets old. And they don't seem to care when I complain, about any of what I mentioned! Essentially it just seems like they know they are the only place for groceries and know they have the definite tourist business and are more than happy taking advantage of everybody in the process. Wouldn't be so infuriating if there was SOME level of customer service, but they don't even try to pretend they appreciate your business. You have been warned! read more

Visited there a couple of weeks ago and 10-20% of the customers were not wearing masks. The store is fine but it left me with a skeevy feeling. Wiped down my purchases when I got back to our B&B. If you're from out of town visiting you might want to consider bringing your own food from your local store. Where I live 100% of the people wear masks. This review is nothing against the store itself except for the fact they were not enforcing the mask rule. At all. read more

The cashiers here are not friendly at all and the prices are high. I guess when you have the only store for miles around and a significant population like Pollock Pines you can get away with increasing prices. My biggest complaint is one cashier in particular. Her name is Teresa Piper. She frequently bad mouths customers and employees of the store to and in front of customers. This is very unprofessional. I know that many customers have filed complaints concerning Ms. Piper to management, but they refuse to do anything about it. She is likely a union employee and therefore can get away with this type of unprofessional behavior. It still doesn't make it right and should not be tolerated under any circumstances. If I were anyone who either lives in the area or is travelling along highway 50 between Sacramento and Lake Tahoe I would shop either in Placerville or Lake Tahoe. read more

I have been a Safeway shopper for years. I was excited when moving to this area to have a Safeway near my home. Unfortunately, the Pollock Pines Safeway is always understaffed, and in poor condition. The shelf's are empty on a Friday afternoon, the produce is a mess and looks terrible. In fact yesterday there were only two heads of lettuce that were both old and wilted. The store is dirty on the inside and the exterior is in need of repair. It's apparent that the main corporation of Safeway has ignored this store. read more

To the woman who was working in the dairy department restocking, THANK YOU!!! She went above and beyond today and actually went and looked if they had the creamer I was in desperate need of. Instead of saying just "no" or "we don't have it" she actually went and LOOKED I feel someone who is willing to go and do that deserves a 5 star. Thank you for doing your job, and helping me. read more

Went early in the morning and the meat department section were either out of stick or low in stock. Paul was VERY helpful. I could tell they were super busy trying to set up for the rush, but he helped get the meat I needed. His customer service was 100%. Great job Paul! read more

Generally a good grocery store with good selection, nice produce amazing plants and great meat department. However they could use more cashiers to offset the number of tourists that stop here as a last stop before Tahoe read more

My family and I were discriminated by a worker at self-checkout named Donna. Keep in mind, we are POC and Donna is white. We needed help with our machine as the light continued to blink asking for help. We were making eye contact with Donna and she simply ignored us. She just continued to look at my family and I. We asked again for help and she finally came around and touched our machine. No acknowledgment or communication from her. She made it seem as if she didn't want to help us. On our way out, Donna was telling every white person to "have a good day." We made eye contact again and nothing from Donna. Donna, do better. It's 2022. Customer service should be equal to everyone coming into this store and especially if you work there. read more

It's a grocery store. Big chain, but they have it all and it's clean. There is a Starbucks inside too. read more

I came in to grab a few items before heading up to union valley. Happened to stop in Ruth's line. There was no warm welcoming or hi how are you? First thing that comes out of her mouth is, "Why can't people just grab the full bag of grapes? (Talking about my small handful of grapes I decided to grab for my day)Think about all the germs from everyone touching them" continuing to tell me how annoying it is that I and everyone picks through produce bags...well in my response "isn't that normal in produce department? I also only touched the stem...You get what you need and that's why you wash your produce. I don't even know why you had to tell me your thoughts on that and why I had to explain myself...you realized I was right at the end of your griping... you were all cheerful and happy with other guests about you retiring... ya it's time if that's what you are annoyed with. (As I'm enjoying my handful of grapes and life) read more

Safeway - Grocery Near Me - Pollock Pines, California

I only go here when we can't get down to Folsom due to weather. It is outrageously priced, the food selection is minimal, and the store is dirty on the ceiling. There is a blonde lady with glasses that works at the front who shamelessly flirts with my husband in front of me every time we go in together, which is pretty rude in my opinion considering it's obvious we are a couple and home wreckers just suck. Yeah, not my favorite place. read more