To be frank, I didn't use this Safeway for grocery shopping. I was on a couple hundred mile road trip and needed a place to use the restroom. As others have noted, they seem to keep in cold in here. I noticed a couple of homeless people out front so they might do this to keep them out of the store. Not sure really. The restroom is easily accessible, closer to the door on the right when you come in from parking lot. It was clean enough and had all the normal supplies, toilet paper, towels, soap, etc. So...if you're on the road and need a place to relieve yourself, easy parking, restroom close to the front door and all the stuff you need to go. ;) And...if you're hungry, they have food too. Enjoy!!! read more

Safeway - Pretty cool sentiment and nice play on the town's name but we all know there's a much higher cost for freedom. Still, I like it. - Grocery Near Me - Freedom, California

I rushed to the store and got their at 11:55pm talk to myself great.I made it on time.I needed to get medicine for my son. The security in the entrance told me that they were closed.I mentioned the time posted is 12:00am but he said they closed the door 5 minutes early. So luckily 7-11 was open. read more

Store is being updated. My mom's first impression of the store was clean. We got some fresh bread for lunch. And the woman at the self checkout was happy to have us come in today. Perfect day here. Mahalo. Thanks. read more

Safeway - Quiet day for shopping. Tuesday! - Grocery Near Me - Freedom, California

I used to shop there all the time but because of one butcher CISCO I believe, a couple years ago he was very rude and in fact I wanted to buy london broil. 10 lbs and have it cut. The sign says CUT TO ORDER. Well he told me that he would charge me full price for cutting it. We got into it and I reported him. Well here it is 2025 ending and starting 2026 AGAIN. . . he was extremely rude.. I reported again BUT when I saw him treat a women probably late 70s with a grocery cart full of groceries VERY RUDE I said enough. What he did to her was he was putting meat on the shelves and she needed counter help. She ask him if he could help. He rudely told her 'can't you hear the butchers in the back, get one of them" they we not to be seen. She left her cart and walked out. HE IS VERY RUDE AND EVEN TO HIS FELLOW EMPLOYEES... I got to Capitola where I am treated very well. They all know of Cisco's reputation. I was told by one manager that he has been written up like 6 times. I spend a lot of money at safeway. Watsonville lost my business..... read more

Worst safeway, the employees are not helpful to the slightest, the security guard stopped me for a search despite me purchasing all my items and when he found nothing he told me to leave that i'm banned from there? I tried getting help for an item locked, and no employee showed up and I waited ten minutes going to fifteen but nobody showed up, they should shut the safeway down... read more

On its website, Safeway claims to be open. One issue: half of the store is closed. Safeway decided to block off half of the store for some reason. Because Safeway never truly cared about its customers, no one at the company thought to post a sign on the doors a few days in advance or a notice on the website. Who cares about the customers, right? read more

Safeway - Safeway opening hours - Grocery Near Me - Freedom, California

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The cashiers are so rude expecting you to bag your own grocery's except for elisa the early morning cashier Her and Mark in the dairy are the best they actually go out of their way to help you If it weren't for those two l would be shopping elsewhere What happened to good customer service ? Your once loyal customers are shopping Elsewhere read more

Remodeled Fall 2025. Was it so bad that they now have to lock everything up and you have to press a button for someone to come and unlock the items you want to purchase?? I can't shop here anymore. read more

This review is solely on bakery. I ordered my son's 5th birthday cake on 2/18/2025 online to be ready for his party while we were camping at koa on 3/1/2025. About a week and a half ago. On 3/1 at 8:30am the baker called and said the the lightening McQueen print that was going on the cake could not be printed due to their machine being down for about 2/3 months. So why didn't someone call the day I place the order so I can have the cake done somewhere else. Nope instead Safeway basically said let's ruin the day and party! Thank goodness my sister works for a Safeway in San Jose that has a working printer and they are making the cake in 3 hrs and my cousins who are visiting will bring the cake up with them to the party. Freedom safeway was going to give me a discount for a cake I didn't expect with no image and no lightning McQueen toys. (They did offer some super Mario toys and another type of car and spider man. But my son unfortunately isn't in to any of those. Also he helped pick his cake online the day we place the order) I would rather spend my money on what we ordered not what they had to offer. Do better Safeway freedom. Careful ordering cakes with print on them. Their machine might still be down. read more

Safeway - This is what we ordered and unfortunately did not get from this Safeway. - Grocery Near Me - Freedom, California

Had a rude encounter with lady at self checkout . The system kept taking me to the loyalty number every time I would put my pin in . Told her I would take the item back and I was going to go get another card from my car . She kept insisting me using that card when I told her I would come back ( I didn't notice I grabbed my old debit card) she yanked the item from my hand a bit while I was holding my baby. That really rubbed me the wrong way and she proceeded to say something but I didn't catch what she said . I didn't even want to go back after that , I went to nob hill instead . You would think because she's an older lady she would be more mature but clearly not . Way to ruin Mother's Day weekend . read more

Very rude. Let me start by saying I hoped to speak to a manager regarding this issue but no one answered the phone. During check-out I greeted the clerk to silence. As she was scanning she made repeated mistakes on pricing of my potatoes. She checked in with customer service twice before I pointed out the error directly. Still no acknowledgement of my presence though the price was corrected. Upon leaving, I said thank you to no response. Clearly this young woman is new on the job. She needs training on engaging with customers. I am disappointed to not have spoken to the manager and kept this as a store support issue. Hopefully someone checks these reviews. read more

Laila at the self check out is very helpful and patient when I have an issue. She goes above and beyond. Excellent customer service, she deserves a raise!! read more

Cashier Suzanne was very rude and racist towards me today. Was very passive aggressive the whole time.

The white guy with the acne filled face working in the deli area is rude. He acted like he didn't want to take my orders and kept talking to his coworker. Condescending tone and "corrected me" a few times. He has zero customer service skills. Then the bagger I got at the checkout did bag my items but I clearly needed help putting them back in my cart and he just kept standing there. Didn't offer once to help me read more

The store was clean and well stocked, although organized a bit differently than other Safeway locations, or so it seems. Self check out worked thank goodness since there was only one staffed register open. However, I bought a bag of Safeway Select mixed broccoli and cauliflower. When I got home to prepare the vegetables for dinner they were clearly old and on their last leg. I had to spend a bit of time picking through and cleaning up the florets in order to salvage what we could for dinner. That was disappointing. read more

Once again went to Safeway to grab few things, here I am in line and the cashier Layla is asking a customer about personal stuff sound like family of hers. It was a 20 minute conversation while I was waiting in line. It was a ridiculous conversation she can't keep her personal life outside of work. Someone needs to teach her customers service. What not to do at work. What to talk about at work. read more

The layout of this location is fairly easy to navigate, you generally don't have to spend a lot of time wandering around to locate what you need and the fact that they keep the store well maintained is always a plus. They have plenty of great items in stock, many of which make it to their sales ads on a weekly basis and some are even featured as $5 specials. In addition to plenty of grocery goodies, they have some of the best service counters around with numerous hot and cold selections available. read more

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Dear Safeway, The woman's bathrooms are still the same. I'm not sure why I'd have to contact you via web. Please clean the restrooms. I'm sure you have the address and store number to contact them. Sincerely, Customer. read more

Went grocery shopping and grabbed the $9 combo and they gave me 3 little potato wedges I don't know if it's just the worker rationing but for a big corporation to skimp out your customers is crazy DO NOT get the combo from there read more

I guess it's okay to serve drinks with coffee on the top of the lid what a joke got a rude barista named Lilly that works at The Starbucks she served a drink with coffee dripping down the cup to me. This wasn't the first time I have had bad service from her. She seems to be able to treat customers the way she wants .I pay good money for my drinks even though it seems nothings ever done read more

I've been with the company for over 10 years and wanted to thank Robert for his exceptional service. He is the perfect example of how customer service should be handled. Even when he didn't know how to do something, he made sure he learned how to and took care of us rather than just handing us off to another employee read more

Where do I begin! I just left there and will not go back to that location. first NO SHOPPING CARTS! You had to follow someone to their car to get their cart. The store was empty I only went for 2 items When checking out a gentleman walked up to the cashier a started to beg her to stay longer due to 5 people calling in. This was very unprofessional and should not have been taking place in front of customers. She got distracted from what she was currently doing checking me out. It took her a while to process my payment. She then asked "do you want me to put these in the bag" I had provided my own bag and told her YES. I then picked up my 2 itmes and put them in my bag and left read more

If you like BIG Markets ... then you'll get your steps in at this place. However at 8:45AM, it doesn't matter whether it's in English or Spanish... cussing on the sales floor is still cussing in front of the customers ... especially when a group of employees collect in frozen to talk smack about some other guy. read more

I ordered a pink Barbie cake and instead received a red one that looked like a kid decorated it . I sent her dad for the cake he came home and told me why did I order such an ugly looking cake. I didn't understand until I saw it. We had no choice but to serve the cake to our guest. My daughter was so disappointed she didn't receive the cake she wanted. Never again will I order any cakes here! read more

Safeway - Cake - Grocery Near Me - Freedom, California

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Great Customer Service!! Thank you Des ( cashier) for all your help,very friendly , professional

So I'm waiting in-line at Safeway at the deli and this employee is almost done helping this one lady and then another employee comes over to help, ask can I help you The other lady employee says excuse me that other customers is next the one person that was before me. I would like to know is why didn't the first employee stay and finish helping the last guest that was there instead she continued to fill things up and do things behind the counter that could have waited another five minutes ! I thought the customer was supposed to come first??? This type of thing has happened to me many other times at this location, I'm soo tired of it. I think the employees need to be re-trained on there customer service. read more

Love this location great service clean wonderful professional people smiling Love great assortment of everything to eat and make

For the second time in a week, I've made the trip to this store specifically for an advertised sale item or loyalty card special to find them not in stock. I feel tricked. I'm a longtime customer but I'm going elsewhere now. read more

Been a Safeway shopper for decades, but 1st time here in 95076. This places is dark, gloomy and overstuffed making aisles appear narrow. Not much to say in favor of this store. The pork meat is horrible. I normally buy from meat counters grocery stores so I can see and smell freshness. In a rush, I decided to buy pork chops from Safeway. Under the bright white lights they looked fresh. I noticed during checkout the fresh look disappeared to a somewhat older meat color...should have taken them back as I regretted it at home. Upon opening the packaged the stanky whiff of old pork put me on my heels. Did I eat them? Nope. Deboned, minced and cooked up a wonderful meal for my dog. Never again. read more

One star for being close to home, having one cashier who actually still says hello, and for having the best produce department around. Otherwise, the long confusing lines and other apparently disgruntled employees just makes going to this market extremely unpleasant. Cashier Juan is the absolute worst. Seems to hate his job, and the only time he ever says anything more than my purchase total is when I have 16 items in the 15 items or less. Everyone else seems hyper focused on their upcoming break. All of this and I still get to bag my own groceries?! No wonder instacart is so popular. This place is terrible. read more

You can find a Safeway grocery store pretty much in every highly populated city. The buildings vary in size and the selections of merchandise on the shelves can vary slightly too. The setup of the inside of Safeway stores are pretty much the same across the board. Unfortunately, the bigger the city, the quicker the sale items run out of stock. Also the longer the lines. This is especially true if there is only one Safeway in town. Such is the case with this Safeway which is the only Safeway in Watsonville. Being the only Safeway in town, it is always busy. But for the most part, this Safeway is pretty well stocked. Only a couple of times have I found expired items or couldn't find what I was looking for. I have to say that their floral department is one of the best grocery store floral departments I've been to! I've found some beautiful flower arrangements and potted plants in decorative planters here for gifts and for myself. The ladies at the floral department are always so friendly and helpful too. They are always available to ask you if you need help with anything. They also offer great advice on how to care for the plant you purchase. The produce in the produce department is ok. Except for those times that I found a few expired veggie trays or moldy berries. A good rule of thumb is to always be sure to check the expiration dates and examine what you put into your shopping cart. This is a good habit when at any grocery store, but especially at Safeway grocery stores which I have found can be notorious for forgetting to remove old, outdated food off the shelves. Although I haven't been there in a while, the sandwich counter is the worst! The sandwich items and their fixings don't look fresh and I have personally witnessed a couple of food safety violations by the sandwich assemblers. It's always discouraging to see wilted lettuce and deli meats that don't look like they've been rotated and changed out in days. It's also discouraging to see the person handling your sandwich looking unkempt with questionable hygiene. I always have an upset stomach after eating their sandwiches. Needless to say, I haven't visited the sandwich counter in over a year. The sushi and teriyaki chicken rice bowls from the sushi counter are pretty good but pricey. I've seen the same items sold for less at other Safeway stores so I'm not sure why that is? I have no input regarding their meat department and other isles because I visit this store mainly during my lunch break from work or to pick something up for work. As far as the amount of cashiers, they appear to have a sufficient amount. Most cashiers are competent and friendly so that's a plus. Ironically the so called "convenient" self-check and 15 items or less lines are usually the longest! Especially on Fridays! Be sure to check the other lines because it might be faster to wait behind a person with 16-20 items as opposed to waiting behind 20 people with 15 items or less who each have to pay separately. This Safeway has a Jamba Juice but I wouldn't recommend it. They don't offer every item on their menu. It baffles me that they have a paper menu for you to review before ordering but half of what's listed doesn't apply to this Jamba Juice! Also the last time I got a smoothie there I took a peek at their workspace and let's just say it wasn't the cleanest. It looked sticky and as if the counters hadn't been wiped down in days! Plus the gal making the smoothies looked miserable and disheveled. Most Safeway grocery stores have a Starbucks kiosk included. Grocery shopping can be quite the chore especially for someone like me with a household of seven. After all that searching a refreshing beverage sounds appealing. So I appreciate that Safeway stores have a Starbucks. Every once in a while I treat myself to my favorite green tea Starbucks beverage. It's a great stop for a quick "pick-me-up". In my many years of pursuing caffeine, this is by far my favorite Starbucks. I frequent this Starbucks the most because out of the four Starbucks in Watsonville this is the best. It even surpasses the nearby Starbucks retail store at the other end of the shopping center in every way! That is only if Juli is working. She remembers what I order and calls it my "usual". Sometimes she even has my beverage ready for me while I'm waiting in line to order! I guess you could say I have been elevated to VIP status! Lol She always makes my beverage with a smile and good conversation. So if you are in the area and are craving Starbucks, don't bother with the other Starbucks. Instead come here and be sure to ask for Juli! read more

Horrible! Terrible service in the deli. Rude, no manners and all together mean. Refused to help me and mumbled about being too busy.

Come here alot since its down the street from where i live Safeway cures all my problems!!! From a movie to jamba juice to beer or ingredients for my kitchen I feel at peace read more

I preordered a personal birthday cake from the baker for a exact time and date. I showed her a picture of exactly what i wanted it to look like. She wrote down all the details so i was confident it would turn out nice. It seemed like she really did listen to what i wanted. I was even so confident i was planning on giving a generous tip. The day of my birthday i get there 5 minutes before pickup time. She HADN'T EVEN STARTED ON MY CAKE. I was standing there watching her while she threw it together. What was the point of a pickup time if you were not going to have it ready at that time? I give her some extra time because i'm a nice person. So i walk away to do some shopping. 15 minutes later i come back to pick it up the women who made the cake didn't even hand it to me she made a co worker do it. It literally looked like a kid scribbled happy birthday with BLACK ICING on top of a white cake. It looked absolutely nothing like the picture i showed her and she expected for me to pay for this? Again because i am nice i kept my mouth shut i did not want to argue and i even paid for the cake but i did end up keeping my tip. Never ever again will i order a cake from her she is terrible. IF YOU CAN NOT DO A DESIGN OR SPECIAL CUSTOM REQUEST JUST SAY SO! i would have took my business somewhere a else. I hope she sees this because that was messed up of her for making me pay for this hideous last minute thrown together cake.... Luckily i stopped by another small shop and this women offered to take the cake in attempt to fix it. She scrapped off the ugly black letters and redid them beautifully in cursive with pink frosting. Thank you so much. She definitely turned my whole day around. read more

order some freaking shopping baskets already!!!!! dont tell your customers you dont have any, get some! read more

This store ALWAYS has long lines! Nothing has changed in the last few years of shopping here. I'm literally writing this as I am standing at the one and only register that is open....I am the 11th person in line. Grrrrrrr! read more

I'm not a Karen and it's hard enough for me to speak up and defend myself but I received attitude around 4 pm something from the cashier at express line on 11/8/21. I supposedly took her time at the express line where there is x amount of items that should've been presented to get "attended" there. However the only one who wasted their time and mine was her. before I started putting my things down, I asked if she was open , she looked at my way and didn't say anything so I started putting my things down . Instead of telling me beforehand she decided to start scanning my items and aggressively put down my items and aggressively bag them and I got nervous when she grabbed my egg cart like whatever side ways with one hand. As she was putting my first few items aggressively down she told me that comment of how I should next time use another check out line. I was left shocked because I did not see the sign up since the store was busy and I was originally going to do SELF CHECK OUT however I didn't know if I could use the student EBT card on the self check out. I love Safeway but I will never step foot in this location after this incident which honestly I spent around $117 dollars this evening and I regret it. Even the adults who are around 18-20yr olds who work at this location have better customer service than her. read more

Every single time I come into this store which isn't often since I usually go to my local store in Aptos but the times I do have some errands to run in Watsonville I make a stop to Safeway and every time it's a terrible experience. The workers are rude. That's the biggest point. They never accommodate to help or just give you attitude. Today was extra special with Mary at check out. I put my basket on the belt for check out (something I thought was normal to do) she refused to help me until I emptied out my groceries and moved the basket out of her way. She made me feel uncomfortable the entire time talking to me like I was a child. I work in customer service and the worst thing to do is make a customer feel uncomfortable. read more

So I go into my least favorite but most convenient to home grocery store Safeway in freedom caucus. I went at about 8pm so I can forgive the fact there was nothing on the shelves and it looked like a tornado hit the place. I settled for second choice on most items I purchased because the stockers obviously we're not clued into the fact that it's Sunday and people buy food on the weekends. Soninwheel up to the checkout and the checker, Jaun who I suppose had a bad day because he was sporting one great big bad attitude. No greeting. Didn't care if I found everything alright, he must have played ball or some kind as a kid cause he was great at throwing my scanned groceries on to the the bagging platform He was concerned that I wanted to put 40 dollars on my card and pay the remaining seven dollars of my bill with cash. It's something that must be really difficult to do because he rolled his eyes and looked at me as if to say ' your kidding right? Geez'. Anyway once he gave me change and finished bagging my food. He scolded me for havingore than 15 items in the fifteen or less lane. His was the only register lit up and no one was in line behind me. What's the big deal? I had 21 items . 10 of which were one brand of yogurt they had on sale. So what if I had 21 items? I mentioned I was sorry, but he was unyeilding. Turned his back to me as if I was then dismissed. I think Jaun might need a vacation. When I spend 50 dollars on not many groceries and the customer service is excellent I feel ripped off. When the customer service is mean and insulting, I write yelp reviews. Bottom line. If your rich , shop at Safeway. If your in line and you see Jaun is checking.... RUN. read more

This store is horrible. From cleanliness to customer service. I never go in anymore and don't leave frustrated or disgusted. My husband refuses to shop here anymore, choosing to drive clear across town to Nob Hill. I keep coming here because I know where everything is and the location is convenient. It seems that there is NO pride taken in this store by management or employees. The lines are ALWAYS ridiculously long. I'm standing now in a check out line waiting & waiting. I have shopped here for years but I think Nob Hill is going to gain another customer and Safeway will lose out on yet another unhappy customer (with a family to feed) *when I got to the register, Vanessa was great! She was personable, helpful and efficient. I almost didn't post this review but I'm hoping corporate sees this and cares enough to make some changes read more