My family and I stopped into this location today and were greeted by a wonderful associate, Katie. Even though our transactions had some difficulties in processing, Katie was an unwavering source of professionalism, patience, personality, and attentiveness. We left the store with such a positive impression. Safeway, this is an associate that exemplifies gold standard customer service. Katie--you rock! read more

I came in to get shredded lettuce and large tomatoes. I'm so angry. The produce department was almost empty. They had NOTHING I came in for. They would get zero stars but there is no option for that. Not one employee greeted me, when I came in. If I didn't have to go to the pharmacy I would NEVER step another foot in that store again. No wonder I shop at Walmart now this Store has gone downhill since Albertsons bought them. read more

Unsure who put the red headed kid in the deli, but I don't think I've seen someone more inconvenienced by having to do their job. Kid dropped one of my boneless chicken into another product (cross contaminating ) and proceeded to scoop it out and put it in my bag. read more

I used to love this safeway until they decided to put all sexual wellness and health products behind a counter where they're locked up and you have to ask a man to unlock them for you which is humiliating and apparently they don't have someone who can unlock them for you every day. so we drove out here and stood there for ten minutes just to be told no one can get them out for us. D U M B. read more

This is my favorite grocery store in town, I shop here every month for groceries and daily necessities. I find the store well organized and easy to find products. The sales associates are always friendly and helpful, especially Linda who is a cashier and is very knowledgeable and friendly. Although the flat prices may not beat Walmart, I save lots of money through the coupons and app to maximize how far my dollar will go. This small store may not have lots of items a big store may carry but has the products that will get me through the week. read more

Safeway - Inside store - Grocery Near Me - Cheyenne, Wyoming

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Was sent an email promising free delivery and $ 20.00 off first order. So I checked the box that said No Substitutions and made an $80.00+ order. They didn't have the water I wanted so they substituted and the Store Manager said if he doesn't substitute then he gets in trouble. I was told it would take 7-10 minutes to get the wrong water off my order and out to me. It took 15 minutes. Very bad service broken bags and my frozen food was thawing by the time I got home. So I am guessing my order sat on a cart thawing while they tried to figure out how to undo the substitution. read more

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Perfect place when I need groceries on my way home. The produce section has a good selection of fresh fruit, vegetables and everything else I need. The Pharmacy has friendly and professional staff. read more

I was a little upset when hearing a lady complaining about how dirty and scary the Safeway is in Cheyenne. I shopped there two or three times a week but today it was dirty, nasty and scary. I made the mistake of using the bathroom. It is one of the nastiest bathrooms I've ever seen. It's comparable to Denver gas station bathroom. I am very disappointed at the extremely high prices at the customer care the care of the store and the cleanliness and the quality of the food have all gone way way way downhill. I hope that King Soopers taking over the store doesn't ruin King Soopers because that's where I'm gonna be shopping from now on. read more

Expensive for nothing special especially if you are not a member. The entrance was out of sanitizing products. I had the hardest time finding the refrigerated section as it looks exactly like the frozen section. I found out many markets don't carry alcohol. read more

Riley the pharmacist at this location was very rude and cocky with me when I went to get a Covid shot. He was loud and made it clear he has lots of other customers to take care of besides me even though I made an appointment for help to get my shot. He was looking for an argument and wanted to prove that he was right. I'm going to the pharmacy to debate with the pharmacist I went there to get a Covid shot that I need. There are lots of other pharmacies in Cheyenne that you can go to that will treat you way better with respect and care. My personal experience was horrible. He has no business working with customers when he has no compassion and a chip on his shoulder read more

I called to give them my new insurance and to get my prescription transferred. I gave them a day. The guy on the phone was not interested in my new insurance. When I showed up the next day, the tech couldn't even pull up my information. I'be worked in Safeway's pharmacy. This store really does drop the ball. read more

I am disappointed in the deli and bakery at this location. Their food looks great but take it home and it tastes awful.

Went all the way here for some chicken wings. They don't have them out at 9pm; 2 hours before they close. This 1star is for that.

Never have enough real checkers, so you are stuck doing self check out. Then when the automated equipment doesn't work right the associate is a smart ass and condescending about it. read more

Boxes everywhere blocking the isles! No employees in sight doing anything! Very disappointed!

Loyal Safeway customers. Visiting from out of town and could not find common items on the shelf. Could not find diet 7up or hostess cupcakes and for lack of checkers spent 30 minutes in the store. This is a review for corporate. read more

This Safeway is of another time. It reminded me of the kind of market I'd shopped in as a kid with my mom in southern California. This was my simple neighborhood grocery store with its endless, reflective linoleum floors and before its gentle brown facade was replaced with a confusing pink and terra cotta stucco exterior. But while the California grocery store world underwent unfortunate pastel colored face lifts in the 1990s, Cheyenne remained resilient and gloriously pure to its 1970s earthy architectural roots. And thank god for that. I wandered the aisles of this beautiful Cheyenne Safeway for a long, long time--listening to the sounds of steel shopping carts being filled items perfect for a brown sack lunch. Red delicious apples, small boxes of Sunmaid raisins, jars of Laura Scudder's natural peanut butter, Roman Meal bread, stalks of celery, capri suns and dried pineapple slices. Yes, it's possible to go back in time. If Cheyenne, Wyoming had a yearbook to sign, I would draw a heart around its photograph and write this: To the lovely, lovely Cheyenne, Don't change. Ever. --Lisa Z. read more

I was in Cheyenne WY to visit my daughter her husband and our two amazing grand children. My wife and I along with our 2 year old grandson ran to the store to grab a few items so my wife could make dinner. When we left the store my wife and I were discussing how much we had found the employees to be so very helpful, friendly and extremely polite. As we walked by the bakery with my grandson in the child seat of the cart the staff of the bakery kindly offered my grandson a cookie which he quickly accepted. During the time we were there we had been approached by several employees asking my wife and I if they could help us find anything. I don't know about those of you reading this but all these acts of good customer service and politeness have become so extremely rare where we are from that we found this trip to the store so very refreshing. read more

My experience with the pharmacy is getting worse all the time (after 20 years). Even though I call ahead the response when I arrive (after waiting in line for 15 minutes) is "it will be a few minutes" so I go outside & wait & come back to wait in line again. This is all the time. I suppose it's time to start driving across town for another pharmacy. Any suggestions? read more

It would be better if the pharmacy staff would return phone calls. I needed to have a prescription delivered and as instructed by Lily, I called back on Friday @ 4:10 pm to find out if the delivery had been scheduled. No answer, left a message again no return call, even though I'd informed them that the condition the prescription was for, was painful and would not improve until the medication was received. So much for giving a damn about your customers. Or having the decency to return a phone call. Better yet don't advertise a service that is unreliable and leaves the customer hanging. With all the people out of work, you'd think it would be easy to have a dependable delivery service. Not if you don't give a damn apparently. read more

We came in for one item and ended up with several - all on sale at a good price. I also wandered around to see what they had, and was pleasantly surprised to see Humm Kombucha (from my own neck of the woods in Oregon) being sold here. read more

I was dropping off some lunch to my spouse. And I herd some very strong language from a young man. Bullying and belittling other co workers. I think this young man was maybe early 20s. This is suppose to be a place of business and have a form of professionalism. In which case is not at this time. read more

I like the location, but because there aren't any nearby competitors, their prices are a but high. The store is relatively new, but they have those anti-theft wheels on the carts that like to go off even though you paid. Wvery time I have gone it goes off on some poor soul who paid for all their merchandise. read more

This Safeway is a really nice grocery store. They have a great selection of merchandise, and really good quality product. Especially when it comes to their meat selection. They have some of the best quality Meat in town. Normally the store is well-staffed and clean also. The only thing keeping this Safeway from a 5-Star rating is their prices. This is by far the highest priced grocery store in Cheyenne. There's just such a high markup on everything that most people can't afford to go here. Great quality products, great environment and friendly service, just really high prices. read more

Worst Deli for customer service in town. It's hard for a grocery store deli to have bad customer service, but this one goes out of it's way. 1-called in to place an order to feed 50 people chicken, nice girl on the phone explained what I wanted, baked chicken pieces for an upcoming event, gave her the date and time when I would pick up the chicken. I called in three weeks before my event so they could plan. Arrived at the Deli and no one knew anything about the order, nothing put together and my event was to start in 45 minutes. 2-back at the Deli for a quick lunch and asked for thick sliced roast beef. The counter person gave me shaved beef and told me it worked better for sandwiches. Bottom line she did want to adjust the machine. 3-wanted to have a custom made sandwich, the kid behind the counter was working very slow on a 2 foot sub, like baffled and checking the instruction on how to do this, he never looked up or was aware that he had another customer. I walked away. 4-another clerk just gives me the "stink-eye" tells me someone will be here shortly to help me and she goes back to what she is doing without getting some counter help. 5-my favorite: the clerk with a head cold blowing her nose and not washing her hands after. I have had one good experience at the Deli with a very nice man who actually was helpful and knew his product line. That's not enough to keep me coming back and I now drive across town to King Soopers. One last good note: They have the best produce aisle in town, but this review is about the deli hence one star. read more

So apparently if there's a wet floor sign in the front of the store it goes for the whole store and if you slip and fall in their bathrooms if they're wet the store is not responsible for your accident. Since they had a wet floor sign in the front of the store. read more