Service in the last few years has gotten way better. It seems they are fully staffed now and haven't had any issues. Convenient ordering and good tasting cakes. read more

Safeway: This deserves the attention of Corporate Leadership I am posting this review because what happened to my wife at this Safeway was deeply disturbing and deserves to be addressed by Safeway corporate leadership. For approximately two years, my wife has gone to this same Safeway every Wednesday to purchase groceries for her client. She is a professional chef and a regular customer who has consistently used this store as part of her weekly work routine. During her most recent visit, a store employee accused her of shoplifting and contacted the police. She was kept at the store for more than an hour, causing significant humiliation, distress, and disruption to her workday. Most concerning is that, after repeatedly reviewing the store's surveillance footage, it was determined that my wife was not the person the employee believed she was. In other words, she was accused of theft and subjected to this ordeal despite the store's own video ultimately showing that she was not the individual in question. What made the experience even more troubling was the lack of an apology or meaningful acknowledgment after the mistake was confirmed. We are particularly concerned that racial profiling may have played a role in how she was treated. We are not asking anyone to accept an allegation without investigation; we are asking Safeway to seriously examine what happened, including the employee's actions, the basis for the accusation, the handling of the police call, and the treatment of my wife after the surveillance footage established the mistake. This was not a brief misunderstanding. A longtime customer was accused of being a shoplifter, subjected to police involvement, and delayed for more than an hour before the situation was resolved. Safeway customers should be able to shop without being unfairly targeted or humiliated. If an employee makes a serious accusation against a customer, there should be accountability, appropriate training, and a process to ensure that customers are treated fairly and respectfully. I am asking Safeway's corporate leadership to review this incident, including the available surveillance footage and the circumstances surrounding the police call, and to address how an incident like this was allowed to happen. This review is being posted so other customers are aware of what occurred and, more importantly, so that Safeway has an opportunity to address the situation appropriately. Corporate leadership: please investigate this incident. A loyal customer deserved better. read more

this Safeway has served pittsburg for years, and they have great organic, nutritious options for your groceries. i pull up for their sandwiches too it has its deli, it's flower station, and customer service desk. it's a large store, so there is lots to purchase from l. there's also a starbucks read more

Safeway - inside view - Grocery Near Me - Antioch, California

See all

This review is for all of Safeway and Save Mart brands. I won't be back. The service I've received around them giving my delivery order to a random DoorDash Driver has been ATROCIOUS. The real DoorDash Driver comes to get my items and they told him they weren't reshopping anything but no one bothered to call me. Today, I was purposely hung up via chat 3 times and the manager call I requested was ignored. I haven't been to a Target since January 2025, I can definitely stay away from Safeway and all brands under Save Mart. The pictures are from the three disconnections smh ridiculous read more

See all

Nothing against Safeway other than they are a little on the expensive side. One thing however i have noticed - I am a shrimp lover and I always try to find where is their shrimp coming from. I can never find this information and thus I assume they are farmed in a mud hole in the far east and thus I never buy at Safeway. I wish they had the guts to give this information. However, they don't and if they did they would probably lose business. read more

Worst ever. 2 checkers. 1 lazy long hair guy in self checkout. No one in express. 15 min to get a bottles of wine. My first and last time here what a joke. read more

Having the Safeway app makes shopping convenient. It's easier to find the good deals. The drive up and go is time efficient. They're usually earlier for the time selected for pick-up. I don't really go inside the store often. But I highly recommend getting the app. read more

I've used Safeway's Drive-Up & Go pickup service several times now, and after today, I'm officially done with it. This is the third time I've placed a grocery pickup order where the produce was thrown loosely into a bag with no produce bags at all. Today's order included tomatoes, a head of lettuce, apples, oranges, and garlic -- all in the same bag, loose, rolling around. Not only can apples bruise, but nobody wants apples that smell like garlic. It's basic food handling. They also tossed in sweet potatoes with no produce bag, and everything just felt careless. It makes me question how clean the produce really stayed during the process. It's frustrating because Safeway markets this as a convenient service, but if the food is handled like this, what's the point? At this stage, I'd rather pay Instacart's extra fees. Their shoppers actually take care with bagging and separating items. I wish Safeway took the same pride in the pickup service. After multiple issues, I won't be using Drive-Up & Go again at this location. read more

Safeway - Grocery Near Me - Antioch, California

okay. Who's not making sure that your merch that you're selling isn't expired? it's partially our fault for not looking, but as a grocery store, your workers are supposed to be turning your merch and making sure that the expired stuff is not on the shelves. how do I know there's no worms inside or tiny bug creatures that are crawling from it being expired? please... don't just grab items no matter how much of a hurry you're in. But Store employees also need to be proactive and check expiration dates on their merch. service: 0/0 (I used self-checkout so I don't have to talk to no one) food: obviously it's a no this time ambiance: meh parking: also a no just fyi 2 stars this time bc I used self-checkout and there wasn't a line and no crazy ppl harassing you to hurry up and scan and bag and pay read more

Safeway - bought 02/06/2025 at the deer valley Safeway, Antioch CA - evening time - Grocery Near Me - Antioch, California

I came to Safeway's Bakery to get a customized bakery. I knew it was already going to be bad, because the lady behind the bakery counter was on her personal phone, talking in Spanish ... gossiping! Anyways, there's a sign that basically said "You dream it, we create it" ... perfect, right? Wrong ... I showed her what I wanted and she instantly said "no, we can't do it" and I was like "but it says you guys do customized cakes here?" And she said "only the ones that are ready-to-go cakes." WAIT, what???? She didn't even try to help, and then referred me to "Nothing Bundt Cakes" .... she was serious too, guys!! IF SAFEWAY DOESN'T DO CUSTOMIZED CAKES, WHY IS IT ADVERTISED THAT THEY DO THAT? Plus, what I wanted is a cake for my little sister who wanted a simple CORALINE (the movie) "Welcome Home" cake. If you know, you know. read more

They sell pizzas that has molds. Be careful and check your food. It is the pepperoni pizza they store in the clear fridge. I tried to call their customer service today and this lady said come and show us the receipt to reimburse. I told her take it serious. Kids will be eating pizzas and pay attention to the food you sell. Told me that i am interrupting her (when i am not) and that there are 6 people in front of her. Safeway... safety first! Who cares if the people wait? read more

I've been going to this safeway for 3 years and never had an issue until today. Early morning came to the deli and there is no one there, I asked the people making sushi if someone is working the deli today. They called over to aome guy in the other part of the deli and he just starts yelling out back to me in Spanish! Are tou kidding me, I do not speak Spanish. I've never at any other safeway have ever seen no one working at the deli and having to wait for a long time as employees proceed to chat. read more

Updating my review: The store has improved security (gated entry and exit) and there are no more random people with pet animals in the store! Yay!! I still prefer to order ahead since their online ordering team is awesome! The cashiers in the store are also very friendly and help navigate the security enhancements. Store is clean and usually well stocked. read more

horrible shopping for Mother's Day and all the Ballon's are in Spanish ... what's going on ???

If anyone (for whatever reason) wants to know the City of Antioch reduced to its basic demographic DNA just drop by this mess of a store. There must be some undiagnosed physiological disorders that causes people to be led around mazes,locked behind gates and monitored by the many way past retirement Karens that lurk the isles or the checkout lines. It kind of reminded me of the scene from Terminator Salvation where the humans were in line for processing. But low people seem to think they're shopping above their status and Boomers are just brainwashed into thinking those products are any better than you can find anywhere else 50% cheaper. read more

To improve the experience shopping here, I would suggest one thing. The seafood section. I have purchased fish here twice and there will not be a third time. I was sold old fish that stunk up my house when I opened the package. Also went to check out the shrimp. I went to pick up a package and it stunk up my hands so bad that I had to wash them 5 times to even slightly remove the odor. I shop at the one in Concord on Willow pass all the time and never had one issue with the seafood department. read more

2+ years later, grocery service still is disappointing! For grocery pickup, make sure you don't miss picking up your order because they do noy automatically cancel the order and issue refund. I missed picking up my order on January 3rd and until now no refund. I submitted refund request on January 18th and it's now the 25th, still no refund! I followed up with complain on their Contact Us page on January 19th and got an email response that they've escalated the request. I followed up yesterday and got response this morning and they confirmed they did sent for escalation but gave me January 29th ETA. Escalation does not mean a thing This is way beyond ridiculous! read more

The women named Christina in the deli is so rude! The service in the deli is so bad, if you want lunch meat or cheese slices they are so to serve customers and short and curt with their help. read more

Why are the people in the deli so rude? It makes you want to return the energy but I don't like to let people get me out of my character. Please don't work in customer service if you hate working with people. The check out girl was super nice tho. Thanks girl! read more

Pleasant experience grabbing ingredients for a very late night pasta craving. Friendly supervisor watching over the self checkout was super attentive with a couple issues I had. Thanks again! read more

This Safeway right here. Deli worker helping another customer helping another walked past me didn't acknowledge me or said hello I'll be right with you Christina who works in the deli department needs additional training I'm just saying. Secondly can you please train your staffbto know what double bagging is since there is no longer plastic bags being used. I asked the cashier to double bag my items since I had canned goods and other heavy items. KJ gave me another bags. I kinda chuckled coz he was you and had jo idea. Proper training can ensure customer satisfaction. read more

Love the deli cooked Turkey breasts! Perfect for dinner or sliced in a sandwich! They right with the cooked chickens.

This store has amazing customer service! The employees that work up front, ingrid and Gina are always so helpful and friendly.

Worst possible Safeway in the area. We ordered sandwiches for a staff meeting a week earlier and when it was time to pick it, it had not been prepared! Talk about irritating. On another occasion, went to buy some lunch items from the Delicatessen, oh my goodness! 20+ minute wait. On top of that there was a lady in front of me that had pre-order sandwiches and guess what? They didn't have their order prepared (sound familiar)? If you can AVOID this place, do it. You will just get frustrated. Poorly managed and unorganized. read more

They were rude! I only asked a simple question on phone with the bakery section and asked a simple question in regards to cake orders, lady who picked up the call was rude and snappy and straight up told me that they do not accept phone calls. Like why add a phone NUMBER when you don't take calls in the first place?! Not a good way to handle customers at all they could've offered a better solution or something more professional, but NO read more

Never has more than 2-3 checkers and if they price things wrong they don't give you the price marked

I went to the sea food area to purchase salmon on Sunday 1/26/25. The guy working was so helpful and friendly. Thank you again!!!

So it's the day after Thanksgiving and I know working during holidays is a lot! I went to the part where the liquor is to check out with wine and get cash back. Veronica didn't ask for my ID because I told her my birthday no biggie. Well she didn't have enough cash and took me to a regular register. Here we met Pam, now she was helping another woman(black lady and I'm black) seemed confusing and stressful. We went over and she didn't say hold on or give me a second so I already knew this was going to be a problem. Once their done shes like what happen, I said oh she didn't have enough money so she brought me here. She starts scanning and says let me see your id(now I'm young looking but I'm not I'm 44) I say my beeday out loud and she's like I need to see your id, I take it out and hold it(I never let people hold my ID(gems) she's like I'm blind in one eye and I'm like okay don't hold my id. She stop ringing me up and says let me get somebody to help you. Manager comes over looks at my id(without touching) and rings me up. No problems! I went to San Leandro Safeway and the young kid in that Safeway asked for my date no ID. All that to say. Pam is black and Pam might be rude to everyone like this especially her own people. Not cool and I didn't appreciate it. I've shopped here for 17yrs and never had any issues. read more

Safewayvhas gone downhill especially the Antioch location. You feel like you walked into a prison ut that's not their fault. However having to search the parking lot to get a cart and the staff at times beiin unhelpful the one staple I could rely on was the deli. Unfortunately that has gone hell with them using cheap bread and having employees who don't care or know how to make a simple sandwich. Looks like I'm going back to Togos or Mr. Pickle. Just sad read more

I usually go to this Safeway for convenience, it's closest to my house and on the way home/on the way out but PLEASE! Make it so customers can keep shopping even after getting items in the liquor sections (not just the liquor) I'm tired of being harassed about checking out when I'm not even done shopping and I can't go through self check because I HAVE to check out there. I don't want to talk to people when I shop and I want to be left alone read more

It's one of the better stores in the area. I come here quite a bit and like it. The service here is good. They always have good deals and a good vibe. Food is good as well. Never have any problems when coming or leaving here. I'd recommend them. read more

Completely stay away if at all possible!! I wish corporate read this review and do something about it. Though I don't think they will. First and foremost, the deli department, how in the world that your toaster oven been OUT OF SERVICE for days! How could you possibly tell your customer to toast the sandwich at home? Omg! I get it, we all are facing a shortage of labor, but please take some pride of your work ethics, that's if you have any... Perhaps, this is a "I told you so" moment, so shame on me. I don't live in Antioch, but I have a rental property here off of Hillcrest currently under renovation. Came to this Safeway location to pick up some some quick lunch. Like any Safeway, I always order chicken artichoke sandwich with Dutch crunch bread. Not only my sandwich was dead cold like "CODE BLUE COLD", it was not edible at all! Bread was cold and hard, cheese was brick cold, and chicken was cold, obviously. As you can see in the photos: the bread was soaked with mayonnaise, overly greased from the artichokes oil, which made the bread so soggy as if I was eating nasty bread pudding texture. This experience put a really bad taste in my mouth and I am not sure if I will ever come back to this location even if all the nearby restaurants closed. read more

See all

I love this Safeway. I do not go inside I only do pick ups. I always have a nice experience with them and they always take care of me! Always fresh food! I love how they're all friendly! read more

Safeway - Deli and OJ - Grocery Near Me - Antioch, California

I came in today get two sandwiches, I got chicken salad and pastrami one. The chicken salad was the BEST I mean THE BEST sandwich I ever had!!!!!!! Thank you Brian for helping us making the best sandwich ever! YOU ROCK!!! read more

Ordered a birthdays cake 1 and half week before pick up date. On the day of pickup the bakery called me at 6am to let me know the image machine broke down a few days ago and could not do birthday cake with photo image. I said why didn't you call me when the machine broke down a few days ago! Why are u calling me the day of ?!!!! I could of ordered the cake from a different safeway. So upset and furious!!! Luckily safeway on balfour was so professional and understanding they took my last minute order. Antioch safeway and bakery is so unprofessional. Half of the bakery staff do not speak English and looks like they have no clue of what they are doing. Any I also saw them reuse whipping cream from a old batch and put it in a new cream whipping batch. Disgusting!!! And unsanitary! Save your time and do not go there! read more

Ordered a birthdays cake with photo image 1 and half week prior. On the day of the bakery called and said their printer machine broke down a couple days ago and could not do image on cake. Furious I said then why didn't you call me when the machine broke down days ago?? Why call me the day of birthday! I could of ordered the cake from safeway in brentwood. Luckily the Balfour safeway was so professional and understanding they took my last minute order. Antioch safeway is horrible the bakery is unprofessional and half the staff do not speak English. Save your time and do not go there. read more

If I could give it 0 stars I would. I've always shopped at Safeway. I'm not one to leave reviews, especially negative ones. I am a Fresh Pass member that I PAY monthly for. I've used the delivery option 4 times. The first time was a nightmare. Things were smashed. Who puts a watermelon on bread? The 2 following times were better. Tonight is a joke. I placed my order a little after 5p for a 7-9p arrival. WHERE IS MY ORDER? Because I dont have it. It didn't start shopping until almost 9 after I called the customer service number. After I was given the runaround. After I was told they were short staffed. You're a major business. Plan better. I asked the chat service to be compensated and they said theres nothing to be done. The person in charge of this service was even less help. They're quick to take money, raise prices but they're service and customer service leaves so much to be desired. Never again. Here it is 10p and still no delivery. read more

This place is just getting worse and worse. I am just adding a warning that at night, it can be dangerous. I rarely go here at night, but when I went last week, there are people just loitering in the front and the parking lot that are sketchy. Inside really is no better- and alarms going off quite frequently as people run out with carts full of food. I had a young girl in front of me in the seafood line that cleaned out ALL the snow crabs/King crabs at 44.+/ lb, two types of shrimp and the Dungeness crab(25./lb) and a few lobster. Soon after she ordered all that, she left and the alarms went off again....hmmm...that was a few hundred in seafood alone. She had two other gals with full carts with her and her cart was full as well. Anyway, just be careful! Usually I go to the Brentwood Safeway-bigger, cleaner, the food at the deli looks better especially the wings. The Antioch Safeway the workers look frustrated and exhausted and long lines form at the deli and seafood and only 1 person and no one to help. In fact, I felt bad for the deli girl and she told me no use saying anything to management to get them help and that is why she is quitting that day! Wished her well! Management read the yelps and listen to your employees- you need to get help! read more

Don't order from their online delivery if it's late you won't get your money back it has been since Aug 14th and I still have not received my 35 bucks back and every time I go online to chat with agent or even called they said it was going to be escalated and then was never ever felt with and Safeway technically stole 35.76 from me so watch your bank accounts if you order and it's not delivered that day read more

This store is clean but there is always something negative about the experience. They never have more than 1 or 2 check stands open. I think they want more people to use self checkout but that isn't always possible if you have more than 15 items or alcohol. Also this is a buyer beware store. On different occasions I've purchased items that were almost or had expired. They don't seem to change out or check dates often. I tried to purchase minced ginger recently, and the jar was covered in dust. I will say the employees are friendly, haven't had an unpleasant experience with anyone. read more