I requested that someone come to my home to replace my windshield. I didn't go through other Safelite locations because the Riverside location had the best reviews in my area. Arsenio came between the time he said and so far, the windshield seems perfect. The only reason I'm not rating this location a 4 star is for Arsenio. But when I spoke to Melissa and made the appointment, she asked if I wanted to drive my car in or have someone come to the house. I told her that I wanted someone to come to my house. When I was getting ready to pay, Arsenio told me a price that was $98 more than what I was quoted and he told me the $98 fee was for him to come to the house. I told him I would not pay that fee as Melissa didn't disclose that on the call and we only spoke of the insurance deductible of $500. Arsenio called his office and they waived the $98 fee. Again, 5 stars for Arsenio but the office needs to do a better job communicating the additional fee for coming to your house to do the repair. read more

Safelite AutoGlass - My windshield was cracked from top to bottom. - Auto Glass Services Near Me - Riverside, California

I wish I could give a 0. Had to take my car 4 times for recalibration. Charged my insurance for 2 separate windshields. When I finally went to the dealership bc of the poor recalibration they do, the dealership tells me they don't have the proper tools to calibrate my sensors and have to bring it in wanting to charge me another $500!! Safelite could've easily done that right the first time instead of giving us the run around so many times . read more

I highly recommend this auto glass I called for my 2025 Chevy Silverado back glass replace.... Very responsible I definitely call them again read more

Replaced our windshield in less than 2 hours. Safelite is excellent, great technician, I believe his name was Mario. Hope to never see them again . read more

I placed an order for Windshield & Driver Window Replacement @ my home which was Canceled without notification. I couldn't get through to anyone (4 separate calls Friday) the work order wouldn't come up (automated system) because it was canceled. When I finally got ahold of someone I was instructed to build a new work order and start fresh. Upon building the second work order, I called in to make sure everything was correct and set for Today. We had the car towed to Safelite and they only had the Windshield on the work order NOTHING about the Driver Window. NOW I have to start over because Safelite can't get me the Driver Door Glass for Today and it would need to be scheduled for another day. Insult to injury, I need to build a THIRD Work Order to hopefully get it replaced Tomorrow if everything goes well - it hasn't gone well yet, I can't possibly believe they will get it right the 3rd time. For whatever reason - they can't grasp the fact that I need 2 pieces of Glass & a piece of window trim! read more

Safelite AutoGlass - Auto Glass Services Near Me - Riverside, California

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Guys here are amazing. Was assigned to Safelite by AAA for my Chevy Corvette Windshield. At first they had set me up for an appointment to come to my work place, and fix it and they called to say that the type of car I had to go into the facility. I was very annoyed, but they said they would Uber me to and from work for the inconvenience. Took my car in a the day before and they ubered me to work and then back to pick up the following day. They replaced the Windshield with a OE one and did an amazJon., My car is modified and I got it back in perfect conditions. read more

Safelite AutoGlass - Auto Glass Services Near Me - Riverside, California

So there I was, driving to Hi-Time Wine Cellars on my birthday and suddenly, CRACK!!!! WTF??? Something, likely launched by a gravel truck more than five lanes away hit my windshield on the driver's side with enough impact to leave an elliptical crack in the glass. Almost as If a loaded beer can hit on its bottom edge. Strangely, despite the symmetry of the cracks, they never ran or got worse, hence waiting a number of months to get the whole thing replaced. You can't fix that! This is where Safelite, a company that's been around since 1947, factors in. If it were merely a target crack or splinter they'd fill it in with something and my insurance company would cover the expense as 'preventative'. But... most deductibles are $500 for repairs, which means getting the best price quote(s), even with an $80 off coupon, means you foot the bill out of pocket. Long story short, be aware of a couple hidden costs, quote or no quote. First, there's a mandatory $19.99 disposal fee for the old windshield, and it's cheaper to go to one of their locations than having a mobile repair crew come to wherever you are. Secondly, they offer to replace your windshield wipers for $30, except there's a slight bait and switch I discovered when setting up the appointment online. That's $30 for ONE wiper and the subtotal had $60 for the pair. Since I couldn't back it out I declined that service when dropping my vehicle off in the morning. No biggie, it's significantly cheaper to buy new blades at Costco or an auto store. All-in-all, I was very happy with the friendliness and attitudes of everyone there starting with the sweet cashier, and later, the two techs who replaced my windshield. Aside from the previous paragraph's heads-up, there's nothing to complain about. It took around 1.5 hours all told, I did not wait around but there are seats in the lobby for that purpose. read more

Needed to repair a rock chip in my windshield . I was referred through my insurance company.My appointment time was for 3:30 by 3:58 I was driving away.Fast service! I was told that due to the nature of the chip it may be seen from different angles, but when I looked straight on I couldn't see it. I'm just happy that they were able to repair it. I sat in the waiting room during the repair. read more

Safelite AutoGlass - Waiting room - Auto Glass Services Near Me - Riverside, California

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Was nervous staying with Safelite to fix my window and windshield since the experience at the Rancho Cucamonga location was horrific. Had to drive 45 mins away to this location and it was completely worth it. Was greeted and helped immediately they completely set me at ease. Windshield and driver side door window replaced within 3hrs Thank you Earl for going above and beyond to make sure we left completely satisfied with the work that was completed Thank you to Briana for making the check in process quick, easy and for being friendly and helpful. An extra thank you to Max(Area Manager) for making sure the wrongs where corrected from a different location *Rancho Cucamonga read more

Mr Lopez is an excellent technician. A highly skilled and knowledgeable whn explaining the process, the steps and precautions. He also recommended new wipers if I replaced the windshield. Safelite was easy to schedule and convenient. The company received my claim and responded quickly. The next day Mr Lopez called and confirmed and within a few minutes he began the process ti fix the rock chipped windshield. After 20 min elapsed and happy with the repair I unfortunately spotted a née undetected chip. I asked if I needed to do another claim and he was gracious to fix the new spot plus all the equipment were handily available. Another 20 minutes elapse and U had a wonderful new looking windshield. Mr Lopez and Safelite is the best service if you need any damage to the windshield done. Highly recommended. Thank you Safelite read more

Safelite AutoGlass - Safelite technician Mr Lopez and me - Auto Glass Services Near Me - Riverside, California

My insurance recommended Safelite auto glass my windshield cost was reasonable. It cost more to calibrate the windshield than to install it. Who knew the Prius had all these upgrades in it- technology. Faster than expected 90 minutes and it was more like an hour. Make an appointment for sure- during these covid times; not sure if they would even have the part- so call in advance. I had an appointment within 2 days. My front windshield was spiderwebbed across 60%... almost un drivable. Estimate costs up front. They will try your insurance first- my deductible is 1,000$ and the cost was under-- so I paid cash. Friendly desk person. Excepts credit cards. A few chairs inside the "waiting room" -- I called Uber who took me to Tyler mall for an hour. Highly recommend these people at this site. read more

Safelite AutoGlass - All fixed and recalibrated 90 minutes!!! - Auto Glass Services Near Me - Riverside, California

When I posted my 5 star review 2 years ago it was for a business called "Auto glass America" NOT Safelite Auto glass. Someone is doing something fishy with this profile, please be aware of it. read more

I'm going to keep it ! Safellite sent someone to my home to repair my car window. Everything went well until I started up my car and notice that my car display was damaged. Long story short, I contacted them and spoke to the manager Angel Chavez who was very professional, he was able to remedy the situation in a quick and timely manner. Thanks again! read more

First of all I need to apologize to Safelite for posting this review a little later than I usually do but oh there is no excuse really when you have received great service with expertise care. On 8-13-202, I had an appointment to have my windshield replaced. I wasn't really happy about having to replace my windshield especially with my car having 12 thousand miles on it but a rock kit me on the freeway and hit it hard from a truck of course no mud flaps but no matter it damaged my windshield. As I was driving the day the incident happened it started to spider web ever so slightly and I just knew I would have to have my windshield replaced. So on Friday the 13th I had an appointment with Safelite. I called on the Thursday before because I was hearing how the windshield would have to also be recalibrated after the replacement and that part would have to be taken care of by the dealer, in this case Toyota. During my call I asked several questions including the subject of recalibration. The gentleman I spoke with put my mind to ease and told me that I can be assured that they will do a great job after determining what my vehicle would need. So, I took it in to the Motor Circle site in Riverside Ca. Once I checked in I felt a sense that I was in no doubt good hands of professionals, as I have come to know during the years. No push and the service was like clock work. They made sure I was comfortable and I was included in the prep and decision making on my windshield repair. I was introduced to Armando Alfaro who was the glass technician that worked on my vehicle. He explained to me that he might be able to save me from having to replace my windshield considering I wasn't really to keen on a complete replacement. He stepped up to the plate and understood how I was feeling. He said he thought he could save the windshield and fill in the damage to perfection. It wasn't that I didn't want a new windshield it was that I felt this could happen again especially with all the trucks we have encountered on our road ways. So, I agreed and Armando got to work...he kept me posted and showed me the progress on my windshield. I was shocked to say the least. The progress went from still seeing it to a magical disappearance of the damage. Armando had a great attitude and you could tell he takes his craft seriously and up to the challenges it may bring. Very neat and particular. He was very kind and very very helpful but no matter what he always wanted my feedback and approval as to the job he was doing and had done in order make sure I as a customer was happy with the work. All I can say is I give him an A++ I was never so happier with the end result. Outstanding effort and job by Armando. Thank you Safelite and to my glass tech Armando Alfaro you represent what customers of Safelite respect and service that can be counted on. See photos before and after....and yep I am very happy with the results. read more

Safelite AutoGlass - After - Auto Glass Services Near Me - Riverside, California

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My windshield sustained a small crack from a flying debris on the freeway. I was so worried it would expand and got an instant, online quote for the repair on the same day! Jesus was amazing, he explained the process, worked on the damage and it was completely repaired in 15 minutes. He underlined the advice to never wait too long to get a small crack fixed because it will be too late if it expands, which is eminent! Thank you SafeLite and thank you Jesus for the service - great and very affordable job! Highly recommend. read more

I called many places for my window repair. This place responded quickly and gave me a reasonable quote. The gentleman who came was polite and professional. I highly recommend this company. read more

My car side window was smashed in to little pieces. I was devastated! The first Auto Glass ship was only able to get me in 3 days later!!! Seriously?!!! So I called my Car Insurance bacK to find me slither shop and Auto Glass America was able to get me in the next day! Not only were they available right away but the manager - Bill Reilly was the most pleasant and friendly person to deal with knowing my situation with my car being vandalized. He not only made my attitude in better spirits but hee gained a future customer and referrals! Thank you for making a bad situation better! read more

Safelite AutoGlass - Auto Glass Services Near Me - Riverside, California

Jesus was amazing! These Cali highways are disastrous on your car! My beautiful Lincoln Navi was the victim a windshield attack. Safelite (Jesus) repair my windshield lickedy split... He warned of the possibilities of a total windshield replacement (which I didn't want. Lots of technology in the windshield...) Bottom line he delivered. Jesus was super professional and fun to deal with. Boom! read more

My windshield was cracked on 2 separate occasions, in 2 different places in February and March. I didn't fix it right away because I was getting some expensive quotes and needed time to save a little. Safelite let me know that my insurance (AAA) would cover it all, except the $250 deductible!! I could have done this a long time ago! But Safelite helped me out every step of the way, dealt with my insurance directly so I wouldn't have to, they stayed in constant contact with me keeping me informed. Then, the tech, Alexis, came out to my job, replaced the winshield while I was able to work, he took the time to ensure everything was done properly, he finished in about an hour and explained follow up care to me. He did an awesome job, and Safelite takes care of everything, making my life that much easier. I will definitely be using them again and recommending friends and family! read more

Scheduled an appointment for windshield replacement. They had 5 days to get the correct part. Showed up, the women checking me in went and checked inventory and said we are good to go. Left the car. 2 hours later a call comes and they say they don't have the correct part. Ok fine I will pick up my car. 2 hours later they call back and say they have the part but i need to reschedule. Not tomorrow or the next day but another week out because they are to busy. Reschedule, show up and guess what they don't have the part. The incompetency of this group is unbelievable. They clearly spend all their money on marketing and not on competent staff that knows anything about customer service. Makes you really question if their technicians are trained and competent as well. I will be letting Allstate know they should not be recommending Safelite to any other customers. read more

Great service with fast effective work. I was hit by construction debris that cracked my front window in 3 different direction. I immediately called Auto Glass America and they were friendly, informative and helpful to how quickly I could get my car fixed. Upon arriving my car was quickly taken in and done within 35-40 minutes. Highly recommend auto glass America for anyone needed glasswork. read more

Today one would have to search extensively to find a business and a business owner of such high quality and integrity as Auto Glass America and Mr. Bill Reilly. He is not kidding when he said " I want to make sure you are happy". Back for another windshield today. Bill took care of me once again! It you want excellent service, great price and quality glass, you have found it! read more

Summary: GO HERE First window chip on my car and I wanted to get it fixed right away. I was able to get my window fixed even though they had closed for the day. Bill helped me out and he gladly fixed my windshield. He was very easy going and not pushy; just a genuinely nice guy with a great sense of customer service. I will definitely recommend everyone to go here and will be back for all my future auto glass issues. read more

Safelite AutoGlass - Auto Glass Services Near Me - Riverside, California

Bill is incredibly kind and it's apparent how much he cares for his customers and business! The location was a little bit hidden but an absolute gem in Riverside. He was upfront about cost and communicated everything clearly. Seriously can't say how much I appreciate him and his team, my car looks great. read more

This company is like the reason why I want to abandon my insurance company cuz they make me deal w this low life of a company. When something breaks I'd like to go to the dealer and fix it not go to a company like this where they don't know what they're doing these guys called me claiming they can't receive communication between my camera on my heads up display, when in fact that's a lie it's just they are not used to doing cars with heads up display and calibrating them they just started doing them and they apparently are not good at all because they called me to pick up my car and take it to the dealer so totally waste of time. This is just one of many interactions I had with this location they changed my Tesla windshield before and it was making a noise off the freeway when I go at high speeds and they sent somebody to my house to fix it and they couldn't do anything they advised me to go back in the shop so if you need your windshield fixed prepared to take your car there about five times to get it right. read more

Omg where do I begin. My best friend and I were on our way to the river when a rock came flying and hit my window and shattered it to the point of glass falling into my car, with a big gapping whole. This place answered and was able to get me in right away and kept me smiling with their customer service. I was in and out in 2 hours, with two windows fixed to perfection. Thank you auto glass America! You saved our vacation. read more

Bill took care of me after my nightmare experience @ Safelite. Thank you Bill for caring about your customers and for going above and beyond the call of duty. read more

Had to replace the rain sensor cover at the top of the inside of my windshield of my 18-year-old BMW. Awkward tight location behind heavy rear-view mirror with a dangling microphone. Can't view it; needed to be done more by feel and experience. Referred to Auto Glass America by my primo mechanic (Beemer Clinic). Owner took the part that I picked up at BMW and snapped it into place like a magician! And then .... he wouldn't let me pay him! Class operation - no doubt about it. read more

I was driving on The 91 freeway when a truck carrying gravel to fill potholes I had debris flying out from the back one of the rock hit my windshield and cracked it. I called my dealership and they referred me to auto glass America and let me just say Bill the owner was amazing and was very informative on what had to be done to replace the windshield. Not to mention the price was reasonable compared to other places. They have definitely gained a new customer in the future and I highly recommend them to anyone that needs a window replaced! read more

Earl and bill were very professional, quick and understanding. They made me feel secure during a stressful and frankly embarrassing situation. Great job! read more

Safelite AutoGlass - Auto Glass Services Near Me - Riverside, California

These guys here Omg they tried their hardest getting my windshield. It took like 3 months to get it and they felt so bad. We called everyday to see if they had it and they never got tired of us calling! Lol they were awesome and I was patient with them. You guys were amazing and I appreciate y'all getting my windshield on so fast!!!! When I came in to get it fixed they took maybe an hour and Omg they were fast and super nice!!!! Come here, best customer service I ever received read more

Replaced windshield. sales and tech communicated well, fair price, and got the job done quick. Used their mobile service which was super convenient. Tech was friendly and professional. new windshield fit well and clear! read more

This place was a different business NOT SAFELITE. They took my review off the old business and changed it to reflect their business. It was auto glass america I gave them 5 stars not safelite read more

This is now SAFELITE AUTOGLASS. Beware! If they crack your windshield during your "repair", they will still charge you and hope you go back to them for full windshield replacement. This happened to me today, and their response is "I'm sorry, that will be $133". read more

I have a brand new 2015 Mazda 3, I called about 4 places to gather a quote for my driver side glass. Auto glass was the only place with OEM glass and the price was fantastic. Auto Glass ordered the glass then called me once it came in, let me tell you... bill and the team at Auto Glass was done in 40 mins ...wow in and out and right back to bizz again fantastic... The owner Bill is great people, and takes care of you!!! the office is nice, clean, and great place to wait ... I will be heading back for any other glass I need for me car, and strongly recommend everyone to check out Auto Glass for any glass you need, if you want great customer service and prices!!!!! read more

Safelite AutoGlass - Auto Glass Services Near Me - Riverside, California

Bill and his staff are Absolutely AMAZING!!!!! He is such a kind gentleman that it reminds you of the old school days when people were polite. He and his staff treat their customers with absolute kindness and respect! Having a broken windshield isn't always a bummer knowing you can count on Auto Glass America to fix everything just right! read more

You would think there's no one that's had a problem with these guys, With me they broke my glass cancelled my appointment said they would call back to reschedule but i never received a call back. Stuff happens i get, Unprofessional when there's no communication read more

Auto Glass America was recommended by a friend of mine in the automotive field for a windshield replacement. I called Bill and he said pick a day next week and drop it off. The car was ready when he promised and the glass looks great. I've owned a small business here in Riverside for over 35 years and like to give local guys a try. These guys are my new auto glass shop from now on..... read more

Wow!!!! Thanks Bill!!! This place is great. Took my new Cadillac in today for a repair. It was a double pointed rock that hit my windshield, the spider crack was about the size of a quarter. I was ready to buy a $600 windshield from the Cadillac dealer. Bill was very confident of his work and guaranteed his repair!!! It took about an hour. Awesome job!!!! Can't even tell it was cracked!!!! Thanks Bill!!!! read more

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Bill and his crew do an amazing job. The past 3 weeks I had two cracks on my windshield and bill and his crew took care of it with no issue even on short notice. Definitely come back In case i have a crack. Bill gave me a price I cant beat, other shops told me i had to buy a new windshield but bill took care of it and knows how to run his business thank you Bill and Thank you auto glass America. read more