Rear view mirror of my 89 Cadi fell off. Tried Gorilla Glue, but that didn't help. So my father-in-law recommended I go to Safelite. He used them previously with much success. When we arrived, the secretary was nice and understanding. She had us take a seat and a younger gentlemen came out, cleaned the spot where the mirror was to be affixed, and glued it properly. Took about 10 minutes and BOOM! Done. And no charge. A pleasant and productive visit. Quick and without any issues. read more

STAY AWAY!!!! They damaged my truck during a routine glass replacement. Super unreasonable by requiring multiple inspections of the truck by different "managers". 4 weeks later and the truck still needs to be painted and they are still just trying to pass the buck. read more

Horrible customer service. They do not explain anything when booking your appointment. Apparently there are two kinds 1) an appointment or 2) drop off. I called to make an appointment they didn't tell me the difference they just told me to have it there at 9:30 AM and said it would need to stay there until 5:00 PM. I was in the area so I stopped by and figured I would wait until 5:00, about 2 hours which I was ok with. I arrived back at 3 PM and the car wasn't even started and I was told it would probably be about 6:30 before it was done. I asked the receptionist why I was given a drop off service versus an appointment, she could not explain. It's not like I just walked in and dropped the car, I had a schedule date and time for over two weeks. Horrible place, if there is a next time I certainly will look elsewhere!!!!!! read more

Excellent service. Completely satisfied with the work and personal attention to my windshield damage. Rapid response saved my vacation. Thanks! read more

It's impossible to call Safelite in Bluffton directly.....it's like this big national secret. Calling any of the numbers on the web site go to an automated attendant and even then there's no way to reach the local branch. Very frustrating and miserable customer service. read more

How refreshing to find such a service minded business. Showed at 8 am and was out of there by 8:25 am....reattached my rear view mirror and did it with a smile. No appointment...just took a chance. Nice folks...I'll go there if I ever have a problem with a car window. read more

Review for Bluffton Safelite. Had a huge crack in windshield that required full replacement. Rear view mirror would need calibration so I took my truck into their shop. Entire experience was positive. Very professional and clean environment. Insurance covered all charges but I was also surprised at the low cost after receiving the invoice. Also, the new windshield was super clean afterwards. I mean not even one smudge or finger print. read more

Miserable customer service. Replaced the windshield and let me leave without telling me there was a problem calibrating the cameras in my car. 10 seconds after I started the car all sorts of malfunction lights and bells alerted me to the problem. I was then told I needed a new manufactures windshild that would take 2 weeks to arrive. When it did I was told that everything was now okay because they now snapped the cameras into place properly and no new manufactures windshield was needed. I am now waiting for the problem to crop up again. read more

Safelite did a great job from scheduling to completing with my front window shield replacement. The manager was kind, funny, and responsive and took great care of my request. The employees who showed up to handle the job were professional, quick, and competent. Thank you! read more

Would give them 0 stars if I could. 2 trips to the shop & 1 home install, and the windshield does not look like it is set correctly (glass sticks up above the roof, and wind noise and whistles above 45 MPH). MNGR refused to reset the glass when I pointed this out. I now need to deal with insurance Co. to have the whole job redone by the dealer read more

Just a piss poor attitude towards customer service, listening and scheduling. A 7:30 appointment means an appointment for 7:30 to every person out there (with the exception of Safelite) ! If you wonder why your car isn't done, you will get this response... "When we get to it. we'll get to it. It'll be done by 5 and if you don't like that, come get your car." read more

Horrible, horrible service. It took multiple trips in there before they could get me an appointment. Then, the person told me to drop my car off for the appointment at 7:30...she didn't show up until 8 (I don't know when the service techs finally got there). They said the car would be done in a couple hours, so I went to a coffee shop next door to do some work. At 10:30 I called to check in and they said they were "finalizing some things and they should call in about 45 minutes to let me know it's done." Well, an hour later I'm back at the shop and they hadn't even taken my car back! The guy on the phone claims he didn't say what he said and that I should have known it could take all day. I asked for a ride to work (it was about noon at this point). He said they couldn't do it now but could have this morning -- I would have asked then had I known I'd miss over half a day at work! So I took my car back and left. They set me up for an appointment almost a week later, that was the soonest they could see me, apparently. Well I immediately called my insurance to find another place - told them I'd drive an hour if I had to - that could do it. They found a shop who did it the next day AND came to my car instead of doing it at the shop. Do NOT take your car here. read more

Crack in front windshield. Repairman was within time frame promised (1-6) as he called me at 3. Asked me to move car into shaded area. I told him there were 2 cracks from stones not just one as reported, No problem said he would be about 1/2 hr. I went back ro apartment as it was a hot day and returned in 30 min, He was just finishing up. Great job done read more

The man was on time and did a good job. However, he was incredibly rude and made me and my daughter feel uncomfortable with his horrible manner. Plus, he ripped up my prescription installing the glass. He could of just told me I needed to move it off the dashboard. His name is Richard at the Pooler, Ga location. If you're a customer and they send you an email saying he's your technician, ask for someone else. No one wants that type of hostile worker at their home. read more

Experienced a large stone chip on the windshield. Insurance company uses Safelite as a preferred vendor for auto glass repair/replacement. After filing a claim on the Insurance Company website, the remainder of the process was handled online through Safelite. I was directed to a nearby location and provided a next day appointment. The technician indicated that the windshield should be replaced as the chip was large and would still be visible if repaired. Since it would take 1 day to get the new windshield, we scheduled a follow up technician visit to my location for the actual replacement. The technician was on time and completed the replacement in the time frame specified. Calibration was required for some of the vehicle safety features associated with the windshield and it too was completed successfully. VERY satisfied with this process and would definitely use Safelite again. read more

This would be a minus star if I could give one. On 9 August my windshield was hit by a rock leaving a significant scar in it. I immediately went on line to make an appointment to replace the windshield. I had an appointment for the following Monday. I one showed up. I called the shop at 4:30 and was placed on hold. At 5:00 a recording cam on to say the shop is closed. I went back on line to make another appointment. This time for Thursday. The technician came on time but took one look at the car and said "Oh this is a 2021 Cadillac Escalade. I do not have a GM windshield. We will have to order one".What the hell! I texted for the remainder of August and never heard anything. I stopped by the shop and a lady there said we have to order it. I asked her when it would be ordered. She said we will let you know. On Monday 6 Dec I went on line to make an appointment and got the response that they would call me. One week later I had not hear back. On Saturday 11 Dec I drove to the other shop in Pooler, Ga over an hour away to make an appointment. I got an appointment for today 16 Dec and was in and out in an hour. I will never recommend Bluffton Safelite to anyone. I will be doing another review for the Pooler shop. read more

I urge you to stay away from this location! Horrible service. I went there for a simple chip in my windshield and left with a cracked windshield that needs to be replace from a repair job that went bad. Horrible service and horrible quality of work! read more