I would give zero stars but I can't. The guy that acts like a manager that always wears the NY…read moreYankees hat sold me a product that was busted and refused to exchange it. Every time I have went in, someone in there is being unprofessional and obnoxious, always an employee. Go somewhere else, their prices are jacked and they just talk crap about you when you leave. I once heard one of the women call me a honkey once, so that's cool.

There are newer and better shops in the area that offer more competitive pricing, more convenient…read morehours, and a bigger selection. I've been going here regularly for more than a year - and it is now officially a bad head shop. Recently, when I went to return an item in the original packaging, they wouldn't allow me to. I won't be going back!

Great spot, good vibes, awesome staff,and great products! I go here for all my smoking needs.read more

Smokers cabinet is the shit! They have the best prices and best customer service. Huge selection of…read moreglass, dry herb, and concentrate vapes.

Great Staff, very knowledgeable. Will is the man, gets me right every time. Good selection.read more

Owner was amazing and very helpful. Great selections of vapes. Bonus was there were cigars for…read morethe hubby! Thank you guys so much!

I found this vape shop after moving to the area coming from a very large urban city. It's often…read morebeen difficult to find what I need here in just about any category you can imagine since the area here is very rural in comparison to where I used to live. But UnderGround Vapes was a great exception, they were the first one I found locally and they had everything I needed plus they were so very helpful and took time to explain how each thing worked. Every time I go in the service and attentiveness is consistent, and the owner is always available, super helpful in addition to being very friendly. I'm thankful I don't have to drive 30 miles to find a great vape shop and UnderGround Vapes is great!

Staff is weird, a little air headed, and very passive aggressive. They can be rude and very as a…read morematter of a fact, considering its one of only 3 shops around its pretty easy to be the best game in town. especially being the town they operate out of is one horse, so not a hard thing to do. Many people tell me they have pleasant experiences at this establishment, i will admit to having one as well only it was when the owners were not there. so from now on i will take my business to shelby.

Thanks Paul! Great customer service and very clean location!! He's very knowledgeable of the…read moreproduct the store has and the prices are great. Highly recommend

Well tried to go in for 420 today because I saw the specials that were going on…read more Specials weren't that great and the goodie bag was a joke. Definitely not a great start to my 420... Hope the rest of yall have a better experience and a wonderful 420.

Absolutely fantastic selection of juice and mods! Great prices and greater customer service. I will…read moredefinitely be back. Finally, the vape shop I've been looking for in NC.

Great selection, and always very quick checkout process. Reasonable prices as well. The best part…read moreis the super convenient location right off highway 521 between Ballantyne and fort mill, in Indian land

WARNING, HORRIBLE CUSTOMER SERVICE! I purchased a brand new water bubbler and once unwrapped at…read morehome there was an obvious defect to the product. I called location to ask for even exchange or money back and they only could offer a discount on a NEW water bubbler. I emailed corporate with photos, videos, receipts and bank statements as proof. I sent everything corporate had asked for via email and still they will not take responsibility for their broken defective product. This is a total SCAM! The chip/hole was on the back of bubbler, so be careful when you pick from shelf because they go and wrap it up right away before you can see it. What a SCAM! $150 bucks in the trash. Horrible customer service and unprofessional. I will NEVER shop here again.

Tremendiously helpful and like this new MAG 225TC! I want to post two pics.read more

This used to be my favorite Vape shop up until today! I or my wife went in here religiously. Sooo…read moretoday July 19,2019 I asked about a specific coil that I haven't seen before. The coil was the V12-Q4. Having no knowledge about the coil, I advised the female behind the counter that I've never seen before, and could tell her knowledge was lacking in the store, told me that it could fit my V12 Prince tank. THEN SAID, yea it'll fit, though larger, it'll fit and went on about some other coil story that fits another tank and that these "light up red, I thought they were on fire!" Well having my hopes up to using the coil and get home later on, they don't fit AT ALL! Soo I call and the manager picks up. He gives me the spill about no returns on the coils. And I explained the whole story of asking the staff, that's SUPPOSED to have knowledge, of the coil sold me the wrong one after telling her I HAVE A """"V12 PRINCE."""" I told him that that is a staff error! So he proceeds to tell me that he was in there when she sold me the coil. LIE DETECTOR DETERMINES THATS A LIE! She was the only one up front! Next, if you were in the back and heard the whole conversation, why not correct it???? It's ok though, I'll never go back and continue to spread my story. WHAT A S#!++y way to treat a loyal customer Sincerely Tyrel Graham