We love this place. They have everything we need, and the staff are always knowledgeable and…read morefriendly.

I have been to this location 3x, but am usually a regular of the Cornelius location (which I have…read morenothing but GREAT things to say about that location & thr employees there) there is a female, black employee who I've seen each of the 3x I have been in, & she is so rude everytime. First time I tried benefits of the doubt, probably a rough day. 2nd time I didn't get where the attitude came from as I just walked in the door & was the only customer. She is impatient, acting like the 5 minutes I spend looking over products to decide is so aggravating to her. This 3rd time I wasn't excited to walk in & see her because the 2 previous experiences with her have sucked. 12:30pm, I am the only customer inside. No greeting, so I nervously try to make conversation about the car in thr parking lot (with a bumper sticker I recognized on my own car) She has an attitude & then a (I am assuming supervisor) came out from the back, very positive, very happy & cheery, clearly happy to be engaging with customers. (He had a curled mustache!) While I am checking out & talking to the fellow- the woman interrupts me while I am mid sent an d, talking to the man- butting in to say "Let me see your ID". There is no customer behind me waiting, there is nothing to rush except SHE wants to rush me & rush my pleasant conversation with her boss/coworker. She could have waited the 20 seconds for us to finish our conversation. She's rude, she's not friendly, & it's obvious this is just how her customer service works. I absolutely WILL NOT go back to this location, she is impatient, rude, & will make you feel like you're bothering them- simply for doing their job & buying products from this location. Thankfully I am not local to Kannapolis so I for sure will never be back to this location- I would rather go or drive anywhere else than be in that nasty woman's energy or presence again. Save your time & money- the customer service here does not deserve the money we work hard for & to spend.

Infinity's End is my go-to smoke shop. I'll go to others but their selection of products can't…read morecompare. I almost always find what I'm looking for at Infinity's and if I can't find it at one location, they usually have what I need at one of their other stores. My second favorite location is off South Blvd from when I lived on that side of town. Yesterday I stopped by the University location after visiting two smaller smoke shops that didn't have what I was looking for. (In fairness, one of them did but not the color I wanted.) Of course I found it at Infinity's; I reminded myself, "You should have just come here first." Besides having the largest selection of any and everything, the staff is always the most chill and friendly and knowledgeable. Soon as I told them what I wanted, Derek immediately helped me. He was awesome, even checking to see if they had the color I was looking for (they did!) and going above and beyond to explain the lifetime guarantee etc. It never felt like a pressured sales pitch. Plus, kudos for asking how much I was willing to spend. Infinity's people almost always ask because they know customers are on different budgets. While you can't go wrong with anyone working there, after yesterday I especially recommend Derek. Seriously go see him when he's there! In my experience, though, everyone is fantastic at all three shops.

I came in today and was assisted by Kirstin. Let's just say she is a product expert on vapes. The…read morestaff was very friendly and everyone greeted me when I walked in. The environment was very inviting and I definitely will be back. For all your vaping questions and concerns definitely go see Kirstin and tell her Yanni sent you. Honestly I would hang out here if they served teas or coffees. Definitely a vibe.

very poor customer service. employee was rude. will not spend money there ever again and I'll refer…read moreto friends and family to not spend as well

So let me first say I come to this place all the time I board my horses in the area so out of all…read morethe shops I've grown to like this one today the Guys that usually runs the place there amazing and always so nice . Today I came in there n there was this hateful Caucasian lady (white) older that as soon as I walked In greeted me with they just gave somebody a ticket for 500 dollars for parking there (I was running in and out) she was nasty VERY cool so I moved my truck came n the store and was still nasty acted as if I was bothering her by needing a minute to see what I wanted to SPEND my money on . Lol now as I'm standing there a white man parks his truck in the same exact spot he comes in she's all of sudden very nice even called him buddy didn't mention a thing to him about moving nothing was very pleasant it was obvious , honestly it was sooo obvious it took everything in me not to pull my phone out n record her. When I asked for a minute she shooed her hand at me . I've never had an issue ever at this place I've probably spend 1000 dollars in this place . I turnt to walk out as I'm walking I'm saying to myself I'm not spending my money in here n she yells what did u say I'm not sure if she was high because she looks to be on drugs but she def was racist n I will be back for the owner or manager because this pissed me off . Again she had a attitude from the start if I would have showed my ass like they expect us to act I would have been wrong she's the type that would provoke or go as far as calling someone the n word.!

I would give zero stars but I can't. The guy that acts like a manager that always wears the NY…read moreYankees hat sold me a product that was busted and refused to exchange it. Every time I have went in, someone in there is being unprofessional and obnoxious, always an employee. Go somewhere else, their prices are jacked and they just talk crap about you when you leave. I once heard one of the women call me a honkey once, so that's cool.

There are newer and better shops in the area that offer more competitive pricing, more convenient…read morehours, and a bigger selection. I've been going here regularly for more than a year - and it is now officially a bad head shop. Recently, when I went to return an item in the original packaging, they wouldn't allow me to. I won't be going back!

Very busy store. The gentleman working was very kind and knowledgeable about the products we asked…read moreabout. FYI they have synthetic urine.

Shop was organized and had a great selection. We picked up some cannabis (delta 8/9) beverages…read morewhich I'm excited about. They had good prices on those and the grinders and papers. The shop associate was very helpful and friendly as well.

The staff was super helpful and knowledgeable, and they made sure I found exactly what I needed…read more The shop has a great selection of products, with plenty of options for everything I was looking for. Definitely a spot I'll be coming back to.

Wow! What a fantastic little gem of a find. We were looking for a place to by a hookah and…read moreaccessories to bring along with us for a camping trip. The prices were fantastic and the floor staff were amazingly hospitable. We were looking for a whole variety of recommendations and the team was so happy to share their insight. Christina and the two other staffers on site today (5-26) were just so knowledgeable and welcoming. Thank you for making our stop in town special :)

I went into this shop to buy a pack of Djarum cigarettes and presented my U.S. Military ID. The…read morestaff accepted it for a military discount but then told me it wasn't a "real ID" and refused to accept it as proof of age. Instead, they demanded a driver's license. A U.S. Military ID is a federally issued ID that clearly shows date of birth. To call it "not real" is flat-out wrong and deeply insulting to service members. It's beyond frustrating to have my military ID dismissed as invalid when it's recognized everywhere else -- including by federal agencies. If this is truly store policy, it's unacceptable and disrespectful to veterans and active-duty members. Shoppers should be aware of how they treat customers with legitimate federal identification.

I hated shopping at this store..Every time you walk in the door that boom boom was so loud I…read morecouldn't shop.I like to think when I shop and that pink haired girl has got to go she's horrible and has no respect to customers.I quit going about 8 months ago.Also I called to see if they had a certain item the girl put the phone down and I heard her talking about me to the other worker.i hope they get shut down if this is the best they can do.They don't care about the customers.Bad service and bad value selection not that good either always out of stuff.

Ok, like I stated before the employees are amazing they give you the best customer service I love…read morethem all, but they need to get better flower products & selections they are not good at all, most of the time I'm just wasting my money on nothing and they are higher in price than other shops so if you change your products and prices this shop will be great again!!!

Very knowledgeable, and great service and products! The selection of vape juices is great and…read moreresonable prices

Awesome store, nice people, new to NC from Cali. Great products! I like the artistic packaging and…read morehigh quality

Love coming here. Always so nice and helpful! I love seeing the community here! Thank you Joshua.read more

The staff were very knowledgeable and helpful. I did not purchase anything but the staff did not…read morepressure me to purchase. The store was clean and well maintained and organized.

I just stopped by to see the store because I needed somethin. They are so kind. Have the greatest…read mored8 selection and they will work out prices. I will definitely be back to see them!