I went into this shop to buy a pack of Djarum cigarettes and presented my U.S. Military ID. The staff accepted it for a military discount but then told me it wasn't a "real ID" and refused to accept it as proof of age. Instead, they demanded a driver's license. A U.S. Military ID is a federally issued ID that clearly shows date of birth. To call it "not real" is flat-out wrong and deeply insulting to service members. It's beyond frustrating to have my military ID dismissed as invalid when it's recognized everywhere else -- including by federal agencies. If this is truly store policy, it's unacceptable and disrespectful to veterans and active-duty members. Shoppers should be aware of how they treat customers with legitimate federal identification. read more

High Life Hickory - Tobacco Shops Near Me - Hickory, North Carolina

I hated shopping at this store..Every time you walk in the door that boom boom was so loud I couldn't shop.I like to think when I shop and that pink haired girl has got to go she's horrible and has no respect to customers.I quit going about 8 months ago.Also I called to see if they had a certain item the girl put the phone down and I heard her talking about me to the other worker.i hope they get shut down if this is the best they can do.They don't care about the customers.Bad service and bad value selection not that good either always out of stuff. read more

Some of the best customer service I've had at a vape / smoke shop, knowledgeable and friendly. Great selection of vapes and glass everything you could want. Everything is priced very reasonable can't complain definitely would recommend. read more

Great service and a huge selection! All the CBD varieties and lots of vape juice and kits!!

So every time I come to Hickory I come by to grab a few things. Tonight was the worst ever, got to store at 8:57, guy was cleaning floors and rushed to door to lock so we couldn't come in. Didn't even acknowledge us, then walked backed laughing with the other employee. Then when we knocked on door acted like an a-hole. Would never recommend this place, as it isn't much to do in Hickory as it is, will just buy from one of the crappy gas stations and save my money! read more

High Life Hickory - Employee at store tonight. - Tobacco Shops Near Me - Hickory, North Carolina

Friendly, helpful staff. Luna, in particular, really impressed me. Very nice, knowledgeable & patient. She had solid answers to all of my questions. I normally don't even do the whole review thing, but felt like she definitely deserved some recognition. read more

They have the best prices and their store is nicely setup. The associates know what they're selling and always suggest sales to you. They have cool music playing always too. Cashiers are usually jamming while ringing you up :) read more

Absolutely love this store! Very knowledgeable and friendly folks. Good prices and service!! We go here a lot!

Buyer Beware: I absolutely loved the store before today. I constantly bragged on the specials and prices. I encouraged all my friends and colleagues to go and see this store before going to any "Vape-only" store locally owned. Yesterday, November 29th 2017 I walked into the store and asked the salesperson after he was free'd up from the small group of guys standing in front of the Vape Bar if I could get a box (5 coils) Cleito 120 coils. He proceeded to get them and had told me the Juices in the bottom shelf were 75% off so I picked one up, and walked to the register. I then I paid and left, with my single sealed coils (not in the small 5 pack box) and juice in a brown paper bag. I was never given the opportunity to inspect the contents of my purchase until after I paid - assuming all of my items that I had asked for were correct, like they have been in the past. When I got home (20+ Miles away) I took apart my tank, and got the coils out of my brown bag that the salesperson had given me to discover the coils were NOT what I asked for. I then put all of the coils back into the bag with my receipt and set it aside, hoping to return the next day to explain the situation and exchange the coils and pay the difference if need be for the proper coils for my tank. Today, November 30th 2017 I walked into the shop and there wasn't a crowd in front of the Vape Bar, and I was excited to see the same salesperson to help me with their mistake, and explain the situation and hopefully exchange the coils or pay the difference if needed. Halfway through explaining what had happened, arrogantly he pulls out some beaten up laminated paper stating that they had a "No-Return" policy and that it had started in August. Please be reminded, this paper that everyone should read was on top of a folder that was previously crowded around of by a group of guys the day before at the bar. Upon further inspection there was no other sign in the store to warn buyers their purchases were final. - But this wasn't a return, it was an exchange because the salesperson's error. I repeat, THIS WAS THE SALESPERSON'S ERROR. I told him I understand that there was a no-return policy, but that I was NOT returning the items but exchanging them because of HIS error, not mine, and they they were in perfect condition still sealed and with receipt for proof of purchase. He then proceeded to act like there was nothing he could do and he had not the slightest bit of give a shit- and that it was my problem now. Be aware of the decline of customer service at High Life of Hickory, and now I am out $30 and a bag full of coils I don't have a tank for. I will absolutely never return to your store, and I will make sure to tell people what I think about your staff - if they ask me. read more

Bought a mod and while looking at it low battery came up on screen. Salesman changed battery and it worked. Got it home and it did the same thing. Returned it to store the next day and he said all sales were final! Did nothing to help me. Had to drive to Statesville Mad Vapes to get it resolved since they are a distributor. Definitely would NOT recommend this store!!! They knew something was wrong with that mod. read more

Love coming to this shop! The guys are all so friendly, and greet you right as you walk in. The staff is very knowledgeable of their and are very patient with those new to their variety of . Can't say enough how much I enjoy coming into this store read more

I hate this store. I've gone in multiple times and been given horrible , grotesque recommendations that don't have any truth to them. I'm poor. I have no money. And I can't tell you how many times I've been sold the wrong product, being told it's what I'm looking for man. I can't keep waisting money. And don't even try and ask for a swap out or refund. They. Don't. Care. They bow down to their cooperate god and don't look at you as a person. They'll immediately become defensive and act insulted that you're questioning their words and advice. Again, I'm poor and this company keeps, time and time again, waiting my money. Good job corporate satan. read more

We came in and the staff was friendly. Even though he was speaking with a customer at the time, he still came and asked how he could help. Good customer service is important and we got that here. read more

Eh. Came in for a downstem which was $19.99 btw. eBay has them in packs of 4 for $16. Whoever Brandon H. is (employee who checked me out at the register) you didn't give me my military discount. My retired veteran ID card was the only ID you received and held in your hand. The shelves were dusty, the walls too, glass pieces are covered in smudges from handling of staff or other customers. That's nasty. Wash your hands and wash your glass. The floor looked gross. No one greets any customers when they walk in the door. Probably because no one there has the testicular fortitude to put any bass into their voice when speaking. Stop whispering when you talk to customers. That's weird. It's your store. Own it. Speak up. Show some pride in what you do. Instead of selling overpriced glass as your whispering in the wind because I sure can't hear you. I expected more, maybe too much. read more