Josh was wonderful very experienced knowledgeable if you call safe drive ask for him. Talk me through the whole process couldn't speak better about him read more

I had them to clean sofa and mattress for me .The guy did a great job and did not take days to dry

I have an area rug that is a tightly woven wool rug 10X14. It is a very sentimental rug & recommended to clean every 2 yrs. I booked online thinking someone would call me to confirm they would be a good fit to clean the run. They said that they clean wool & it's fine. On the day of the appointment, the technician was "running late". Well he ended up being an hour late. They were very communicative about it which i appreciated. This is where it starts to go down hill. The tech came in and quoted me over $500. Which is insane! He also said he'd measure the rug because we were unsure of the size, never did. I kindly told him that it was way too much when I could go to a drop off place for almost half the cost that I knew did a good job. He haggled & while talking he mentioned that if everything did not come out of the rug that it would look better than it does now. I stopped him right there. I said if you aren't sure that you can get the rug completely clean, then I don't want to waste his time or my money when I could go somewhere else that I know will get the job done. He insisted he could get it clean and if wasn't clean he would continue until it was & that he could come back if we weren't satisfied. To my better judgement I agreed for him to clean the rug. I have kids & wanted to stay out of the way while he cleaned it. Took him 25min & he told me he was done. I looked at the rug and told him it was still dirty. He argues it's just said it will be fine once it dried. The rug has tassels that were visibly not clean & after going back and forth he finally agreed to at least re clean that area. Which didn't work. I didn't realize that their cleaning method was to spray & then use this scrubby brush grinder attachment to "clean" the rug. This can be damaging to the type of wool rug that I have. No one ever explained their process AT ALL! If he had explained this prior to cleaning I would have also told him no thank you. I did not want my rug to get more damaged. Once the rug completely dried, the soil looked no different than when the tech started with it. There's this weird sticky film on it. Ripples, the list goes on. I never got to continue my conversation with the teach because he just hopped in his van and left without saying good by or making sure things were ok. I immediately contacted Safe Dry to let them know what happened. The receptionist is a sweetheart! She understood but I needed to talk to a manager because I am requesting a refund. The next day I the call from the manager. I explained the issue, he started insinuating my story changed, then retracted that statement once he actually look at the call info. Sticks up for his technician vs apologizing or admitting to fault. Couldn't care less that I was afraid to allow them to touch my rug again. I let him know if he wasn't willing to give me a refund that I would be contacting my bank to reverse the charge. Then he brought up that I signed a contract. Sadly for him, I did not sign I was satisfied with the results of the rug cleaning. I wouldn't have signed it regardless due to the way my rug was left. While reading over the contract again, I realized the tech was extremely dishonest with the state of my rug. The tech had asked me if my animals had ever soiled the rug, if I had spilled anything on the rug, both of which has never happened. No water stains. The rug has dirt on it and that's it. He marked that it was very worn, which it's not. He marked there were stains, which there isn't. The rug is simply dirty from the dirt my kids. What was really upsetting was seeing that he marked there were red stains. My husband and I do not drink. So it couldn't be from wine. My kids do not eat anything with dyes. The manager was unwilling to refund me my money. I told him if he was unwilling I would like to speak to whoever is above him. I was told that I needed to give them another chance to reclean the rug. Or they could give a partial refund? Why in the world would I give the a second chance when they have already created damaged to my sentimental rug? I don't feel like I am being unreasonable asking for the money to be refunded. They wasted an hour of my day being late, the tech lied multiple times and then just left, the manager was unwilling to take any responsibility and now I am waiting for whoever is next in charge and it has been 5 days with no call. No refund, no nothing. The fact that I questioned the tech about not being able to clean the rug and he lied and said he could when he knew he couldn't isn't ok. That was a flat out lie! It was an extremely shady sales tactic. They get you to sign a contract to give them a shot even though they verbally guarantee and over promise only for if a problem arises. Thank the Lord I didn't not sign the second part of the contract stating I was satisfied with the results. How many people ignorantly sign it, thinking oh they'll just come back to reclean it and then it never gets clean. read more

They actually did a really good job. Had pet stains and odor , all gone ! Carpets feel freh and soft , showed on time , did job fast , dried fast read more

I had the worst experience with this company please don't use them. First I called the office to get an estimate for my 10 x 14 rug and was quoted a dollar a square foot, so I expected the charges to be 140+ whatever taxes. When the tech arrived, and I won't give his name because I'm not trying to put his name out there, he quoted me 500 for full cleaning. I said no absolutely not and we haggled and he kept trying to sell me for 300. Against my better judgment we agreed to $150 which was $10 more than I agreed to on my original phone call. He took the rug away and it was supposed to come back 48 hours later. Now this rug was bought secondhand so there were a lot of stains and dirt on the rug. You could visibly see the rug was dirty. When he brought the rug back the same stains were still there. The tech told me they did "a dry clean"!! Which means they don't use water at all!!! I was looking for a shampoo for this rug and I specifically said that a number of times.... But the tech kept calling it a general clean. The rug was returned to me with the exact same stains, and I paid more and I waited a week to get it back. Nothing went right with my service at all. And I still have a dirty rug sitting in my living room! Just be aware they're going to haggle the price on you and try to upsell you significantly. And then they're going to do what's called a general clean which is with no water they just use some kind of buffer on the machine but they don't vacuum or use water at all. You would be better off beating your own carpet with a broom. read more

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My wife called and lined up a time today for Safe-Dry to come clean our carpet in one of our rooms for their $109 deal for up to 450 sq ft. We get the room ready for them. The guy comes out, tells my wife that the cost was going to be over double at $220 because the $109 quote didn't include stain removal! This should have been stated up front. Anyways, we don't even have any bad stains in that carpet! What few little stains we have are super minor! The guy then told my wife he was commission-based, and that he would agree to do it for the $109 original amount if she would agree to tip him. Very sketchy! Safe-Dry franchise owner, please take note. read more

Wow! I'm not sure I've ever encountered such wonderful customer service before. I previously reviewed this company under the old management and had rated this company with 1 star. HOWEVER, the Spring Hill, TN location is under new management with new staff and is striving to let everyone know that they are here to take care of your carpet cleaning needs. JD is very professional and truly a great guy, he's focused on making the customer happy and not about increasing his sales. read more

Tommy did a very nice job cleaning the floors and air ducts and explaining the process of what he was going to be doing. Our floors look great! He also worked with our budget and we got a great deal. The reason I didn't give it 5 stars is because the invoice said they vacuum the carpets but we ended up doing it. read more

We had a great experience with SafeDry. JD was very professional and quoted us a fair price. They guaranteed us the carpet cleaning would last and to call them if any stains resurface over the next couple of weeks and they will come back to touch it up at no extra charge. They even went to our neighbors house and ended up doing their house right after ours. We are both pleased with the results. I love the fact that all of their products are green and no chemicals are used. I try to keep all chemicals out of our house, due to small children and pets at home. They also treated the carpet for allergens, which is great! We are new to TN, so we are all adjusting to the new allergens here. But now we won't have to battle them at home. :-). read more

Carpet stains removed thanks to Justin! Very friendly, professional, and up front. Greatly appreciated!

DO NOT USE THIS COMPANY!!! They are the latest form of scam artist...BAIT & SWITCH at its best! My mother & I purchased their service on Groupon for $49.00. Upon scheduling with Kimberly (who answers all phone calls for every location) she stated that we were not in their Nashville "zip code" & they wouldn't be able to service our area, so we proceeded to cancel the purchase with Groupon. Later she CALLED US BACK & stated she would have some workers in the area & they would be able to render the service but for $69.00 & since we had canceled the Groupon that we could pay the worker onsite...so we agreed. Similar to all the other reviews, the nice gentleman gets to our home & states the service is going to be $169.00 which was not the same price we agreed upon when we talked to Kimberly. The worker then calls someone from Safe Dry & then states they will charge us $100.00, as if we were haggling the price in the middle of the living room? At this point we were done! My father then asked him to leave & later hired another company to come complete the job. Today I attempted to call the company to get a clear understanding as to WHY they were doing business in this manner & WHY weren't they honoring the original agreement, but of course Kimberly answered the phone again with absolutely no explanation, no apology...NOTHING. She then proceeded to tell me that she would have her manager Chaz to contact me within 24 hours, who appears to be the guy responding to all complaints on this site as if they are a "honorable company" yet he's nowhere to be found when I called to get this answer! Bottom line...If you're seeking any form of carpet cleaning DO NOT & I REPEAT DO NOT WASTE YOUR TIME! When they get to your home they will not live up to the original agreement on the price so you will have to decide to PAY MORE than what you originally agreed to OR you will have to ask them to leave, which will WASTE YOUR TIME! They are extremely fraudulent & a dishonest company! read more

I was shocked to read Lysa's review because my experience couldn't have been better. JD was the technician and he was very professional, explained everything to me, took measurements quickly, and finished the job in a timely manner. The tracks in the carpet from the cleaner were in a perfect grid leaving a very professional look. My carpets were not very dirty to begin with, but looked great afterwards. This was the first time I've ever cleaned my carpets, but if the job ever came about again, I would certainly call safe dry. read more

Garrett did an amazing job cleaning our carpet today!! I FINALLY found a great carpet cleaning company and a conscientious person to do the job! He was very personable, and was very concerned about doing the job well and making sure that I was pleased with how it looked when he finished. read more

This was our first time using Safe-Dry Carpet Cleaning. We were very impressed with the level of communication. I received a text that the technician, Luke, was on his way. Luke did a very thorough job with our carpets. We are getting ready to sell our house and he did a phenomenal job making it look ready to sell! read more

Chris was very professional and did a thorough job on our carpets. He was able to remove some tough stains. Good job!