This experience has been exhausting from start to finish:…read more
Dr's office sent in a referral, missed their initial phone call to schedule an appointment. Called the office back, found out that all off their calls are routed to a call center. Spoke with the customer service person who said, " I see someone reached out to you but I can't find your referral, did your doctor send it?" To which I replied, " Yes, I am certain they sent it. Otherwise, how would anyone know to call me for an appointment." After 20 minutes of them trying to reach someone at the office, we were able to schedule an appointment.
Day of appointment was the only good part. Dr. Artz was amazing and the only reason this review has stars. Had biopsies done, was informed results should be back in two weeks.
3 weeks later I called because I had not heard from anyone. Call center answered, transfered to office, had to leave message. Two days later, same thing. Repeat until week 4. CSR tells me the results are not back, someone will need to call the lab and find out what is going on. Week 5, results are in but need an appointment to go over the results. Earliest appointment, week 6.
Show up to excision appointment, no issues minus huge piece of my back missing. Stitches come out in two weeks. Waiting for sample to be biopsied. No call back, 3 weeks out again. CSR "It appears that your results are in your patient portal, I can't get a hold of the office to have someone to talk with you." Called back two more times over 6 days, left messages, radio science. Getto read a documented medical terminology laden documentation of how potentially hazardous cells may or may not have been outside the excision area.
2 weeks 3 days later, 11:30pm take out stitches and the wound partially opens back up. Not bleeding, no emergency, try and call on call. After hours CSR, takes all my contact info, finds me in the system, I will contact the on-call Dr to call you back..... 2:30am, CSR, " we have been trying to find someone to call you, but no one is answering. Do you need someone to call you still or do you want the office to follow ul in the morning?" "I have secured it with steri-strips, please have someone call me tomorrow. Entire day came and went, still have not heard back 7 days later.
Canceled my body checkup, wrote this review so hopefully no one else will be stuck in limbo. Healthcare is about caring for your patient's health. Our power as patients is to go where the care is because they are in business, we are in need. Finding a new office.
