My problem is with the Rx line. I left a message saying that a lotion Dr. Messenger prescribed…read moredidn't work and could they send in a different prescription to my pharmacy. I made the mistake of assuming this would be taken care of correctly. I was wrong: They sent in the identical prescription and I didn't realize that until I left the pharmacy, at which point it was too late to return it.

He was one of the most caring doctors that I have had. His bed side manor is the best!read more

Worst customer service experience. Asked for a prescription refill and left a voicemail Oct 2…read more Never got a call back. Boyfriend called regarding this prescription Oct 14. Went thru hoops to get misleading information. Ended up talking to officer manager Kelly who asked if we needed anything else but hung up on us when we voiced our need to stay on the line as we were waiting for an email from her. Corporate supposedly mailed a letter regarding insurance changes and the assigned doctor leaving but the office refused to send it via email. Next call got us to a different office desk personnel who said that Kelly ended up emailing us anyway which we have yet to receive. Worst part was that they laughed at my boyfriend while on the call over something he took very seriously to get information about. Very unprofessional to laugh over the request of information and to belittle somebody who is already upset of how the office handled this situation and another that he called about the day before. At the end of the day, these are the things where they did me wrong as a mom of a 2 y.o. whose kid is suffering from severe eczema: 1. Never gave me the call back to at least acknowledge the voicemail --What is the point of a voicemail if it is left unheard? 2. Had to be the one to call them regarding the request 12 days ago. --If they told me earlier, then I would have figured out a different provider sooner so I can get the medication my kid uses asap 3. Laughed at a frustrated and upset client who sincerely requested for someone able to help us which then led to him being very pissed off even more 4. No apology for the mistakes of #s 1 thru 3 and even a denial of #3. 5. Gave us the name of Gino (no last name given nor the title except he is higher on the rank above office manager Kelly) who should be calling us regarding our issues with no timeframe whatsoever.

Dr. Elliot and all the doctors and staff are the best. I have went here for many years.read more

I really like the Medspa staff and I will continue to go there (because I have a phone number to…read moreget straight through); however, I am DONE with the dermatology side of Pinnacle Dermatology!!!!! They switched to what appears to be an AI call center out of state to answer there phones and it is HORRIBLE!!! I REFUSE to go through this every time and get stressed out when I want to make an appointment at this location!!

You can't trust company website reviews anymore because its rigged. My first visit here is my…read morelast. One the doctor did a biopsy with anesthesia and without waiting cut into me. Yes I felt it. I thought it was another shot but hurt a lot more. But I told her to finish. Secondly, she asked if I wanted any bumps removed I said no and she assured me it was without cost. So I did it. Less than a month later and before my insurance paid for the visit, I got a $200 bill for that removal. I'm not going to pay it! Doctors are now slam charging people. You better pay attention to what you're getting billed anymore. They take advantage of patients that will pay it and don't know it or know any better! Watch out for franchised practices they are out to take your money at all cost. I've dealt with others before like this and it's a fast in fast out and have bogus charges with unnecessary treatment. Watch OUT!

The WORST. I have seen many dermatologists and this was the worst experience I ever had over…read moremultiple visits. Dr. Laing is just here to turn a profit. I saw Dr. Laing for a skin outbreak issue and she sent me home with some medication. I noticed some new issues on my skin and called the office - the woman I spoke with - who apparently had no medical knowledge - told me I should come in again. I returned for another visit and Dr. Laing saw me for 30 seconds and said I shouldn't have come in, I needed to wait out the medication. Then their office proceeded to bill me for the nonessential visit and I got a $70 bill. I called the office and explained that I was incorrectly directed to come into the office and I wasn't really seen at all. Their raised my concerns with Dr. Laing and she said too bad - you scheduled, so you have to pay. I went in one more time, and I had a few questions about hair loss and potential dermatology issues. Dr. Laing said she couldn't discuss it at all and hair issues had to be a totally separate visit in three parts. The first visit she could discuss the issue with me and the second visit she could examine and the third visit she would talk through the diagnosis, if any. And I'm sure she would be billing the whole time! I switched to Granger Dermatology over on Huron Parkway and they are wonderful! I had a quick visit, the doctor even answered my hair questions on the fly.

Dr Laing has been so helpful! She had a wonderful bedside manner and I cannot sing her praises…read morehighly enough. I have been to a different dermatologist's private practice (still go there for Botox), michigan medicine dermatology and both places prescribed dandruff shampoos that were too harsh for me and made it worse. Dr. Laing knew about an oil in combination with a shampoo that fixed my scalp in no time. She also got rid of eczema on my leg. Sadly, I just called to get my dad in for a skin check and they are not taking new patients at the moment. Clearly I'm not the only one who thinks highly of Dr. Laing!

I have been going to this office for years and had procedures done such as spot removal as well as…read morea removal of a "fatty mass". Each time I schedule my appointments months ahead of time. I just learned that my 3rd physician with Forefront has left the practice and I am now again considered a "new patient". This time it is a 4 month wait. This is also the only medical office that I have had to wait no less than 30 minutes to be seen even once I arrive early, the crazy part is that there is usually only 1-3 other patients in the waiting room. I most certainly agree with all of the other negative reviews, nothing seems to change and I will not wait any longer to be seen for basal cell removal. Maybe they make more money this way, putting off seeing clients so that they can perform a Mohs procedure rather than a simply biopsy. Fun fact, I phoned my old dermatologist and they are seeing me first thing tomorrow morning; I guess I'll just drive the extra miles rather than be seen by someone closer with less experience.

Skin cancer warning. Wanted to share my experience as I'm very upset and disappointed. I have a…read morehistory of melanoma. 6 years in the clear but now hyper vigilant on early skin detection and changes. For several years was happy with Forefront dermatology until the doctor I had left the practice 2 years ago. During my annual skin check with the newly assigned dermatologist, I brought up a spot I had concerns on. The male physician dismissed it and said the "spot was fine". I reminded him of my history and felt concerned on the spot and would like it tested. He disagreed and assured me it was fine. Fast forward another 6 months and again came back to Forefront dermatology. I brought up my concern again on the same spot. I mentioned that during using skin self tanner the edges of the spot do not look right to me and could we please test the spot to be safe. For the second time my concerns were dismissed. I reminded the physician again of my skin history and how important it is to me to be proactive. My concerns for the second time were dismissed. At this point I wanted a second opinion. Went to another dermatologist in the area. The physician on my very first visit heard my concerns. With my medical history and risk she also felt it was a good idea to test the spot. Fast forward to my test results. The spot was indeed worth concern! It came back as precancerous Aptoic keratosis. Which left untreated turns to skin cancer. Thankfully I'm getting it treated and caught in time. I'm so angry my numerous concerns with Forefront dermatology were dismissed. Skin cancer can be deadly but VERY treatable when caught early. Their sole purpose to treat skin conditions they would not listen to their patient. Be careful going to Forefront with their current physicians. They used to be very good but those doctors have since left their practice.

I have found that Doctor Fatteh is a dermatologist that really listens to your concerns. He values…read moreyou and your time. His appointments are on time as scheduled. He is is rather witty and friendly which made me relax during my appt. I highly recommend him!

From the owner: Saif Fatteh, MD, is an experienced dermatologist with a passion for enhancing the lives of the men…read moreand women who entrust him with their care. Through his practice at Lansing Podiatry & Dermatology in Mt. Pleasant and East Lansing, Michigan, Dr. Fatteh is honored to play a role in helping his patients feel great about their skin. Education has always played a central role in Dr. Fatteh's life. He earned his undergraduate degree in actuarial mathematics at the University of Michigan in Ann Arbor. From there he went on to earn a Master of Science degree in business administration from the University of Texas at Austin. Dr. Fatteh completed his medical degree at Xavier University School of Medicine in Aruba. He returned home to Michigan to complete a residency through a partnership between Michigan State University and Sparrow Hospital in Lansing, Michigan. His commitment to lifelong learning is exemplified in his board certification from the American Board of Pediatrics. Although trained to diagnose and treat the full scope of dermatologic needs, Dr. Fatteh has a particular interest in chronic skin conditions. He finds it deeply rewarding to help patients find relief from a skin issue they've been struggling with for some time. Many of Dr. Fatteh's patients are personal referrals from happy clients. The impressive results Dr. Fatteh has achieved has led patients to introduce their friends and loved ones to the practice. Dr...

To begin,this practice is doing their best to keep their patients safe from COVID. Patients…read morerequired to wear masks and social distance. Staff also wear masks. Front Desk staff: They could be better trained and since this is a relatively new business, they could be working on it. I expect to be greeted when I walk into a business. I wasn't until I spoke to her. Also, when I left, there were two staff sitting at the front desk who went on with their conversation while I waited (I don't know and don't care if it was business related, they should have stopped and took care of their patient). Medical Assistant: She was obviously new but sweet and helpful. Didn't know everything yet but she wasn't afraid to ask questions, down to the spelling of drugs and infections. PA: She was great. Knew what she was doing. She took the biopsy from the top of my foot. One of the easiest things I've ever had done. Dr. Messenger, Jr: Very nice young doctor. Introduced himself and his PA when they came in. Calls himself Dr. Jeff. I liked that he was personable. He couldn't give a definite diagnosis without the biopsy but gave me three possibilities. He had the PA take the biopsy but he supervised it and assisted her. All in all, I would recommend this practice. My appointment was timely and I'm known for walking out on doctors who make me wait with no explanation. Just a suggestion: your website is awful. It needs to be reworked and made secure.

Seems like all they wanted to do was put me on acutane and I was not comfortable with that. I agree…read morewith the other review that they just push their own products on you that don't help at all. They only aggravated my skin and made it worse. My skin cleared up once I stopped using their products.

This place is all about the money. I went to them for almost a year and by the last visit I really…read morestopped using their stuff because nothing was working if not making new issues. They didn't seem to care about my skin getting better. I started cureology and they cared so much and has helped so much. They have been so helpful changing formulas for me and my skin. Overall a waste of money and they also try to get you to buy their products which don't help more than drugstore products.

Highly recommend Pinnacle Dermatology. I have seen Dr. Seale several times for pre-cancer and skin…read morecancer biopsies and removal. Dr. Seale is very pleasant and knowledgeable, her staff is good, and the front shop people are good. I've had a history of skin cancer for many years, and I would rate Dr. Seale as one of the best practitioners I've seen.

I'm giving this place a one star due to billing... so the dermatologist and esthetician I saw were…read moregreat. However, in October I saw them and apparently they forgot to collect my copay and they sent me to collections for it!? I only found out because I called to make a follow up appointment and my account was on hold. This is stupid af. According to the collection agency, Schafer Law Firm who I had to call to pay the $30 they sent me (Pinnacle) one letter in October, the 19th to be exact. One letter. I didn't get that letter and it was the only communication that was sent. Idk about you but I've never been sent to collections for anything and it was alarming to say the least. It was fine. I paid it. No issues, but like WTF. Their billing sucks.