Spent a week here for work. The shuttle picked me up as scheduled and brought me to the hotel. My…read moreKing suite on the third floor was amazing! Very spacious and comfortable. The fully equipped kitchen was perfect. Being welcomed with perks from Hilton Honors was nice! Needed the bottled water. I only ate at the adjacent restaurant once- not a fan of burgers. Hit or miss, but convenient. Having the Hotel Grubhub no service fees as an option came in handy a few nights! Very close to my favorite eating places when in southern California. The inclusive breakfasts were delicious- a very nice variety.

Very nice and comfortable hotel, perfect for families but also good for couples and business…read moretravelers. Kitchenette with full sized refrigerator/freezer, two burner stove, microwave oven and even a dishwasher. Pans, cookware, utensils, plates, cups...you name it, they thought of everything. Large outdoor swimming pool, hot tub, and even a small basketball court. Breakfast is on point, with a waffle station, sausage, omelets, breakfast potatoes, bagels, toast, oatmeal with all the fixings, and much more. Highly recommended by me.

I'm a sucker for free breakfast at hotels and boy this one has got a pretty good one. Fully stocked…read morewith eggs, sausage, potatoes and even a pancake maker! Really love that Holiday Inns still give you some decent breakfasts as part of their stays. Rooms are pretty clean and decently spacious. A lot of these OC locations are refurbished so you can tell they're a bit older from the smell but it's not overwhelming as they're well maintained. Front desk Staff is nice enough but not necessarily overly friendly or helpful. Breakfast staff are hard working and super helpful though. I did get a bit nervous about reading other reviews on parking and kept checking my car cameras all night so that kept me anxious but I had nothing to worry about, it was fine. All in all a decent place to stay in the area.

Not polite at all Do…read morenot recommend Uninspiring breakfast and located in crappy '$hood.

One of the best things about Courtyard Santa Ana is Andrew! He is such a helpful and happy young…read moreman. He has made our Monday's so easy and pleasant. My husband is now spending Monday nights in OC every week for work. After trying a couple of other local hotels, we have chosen the Courtyard. It's perfect for our needs...centrally located, updated, large room, not too big of a hotel, easy parking, Starbucks downstairs in the morning, and best of all a friendly face - Andrew.

This was one of the worst hotel experiences I've had, and it happened in the middle of the night…read morewhen you expect basic support the most. Around 3:00 AM, I discovered that the air conditioning in our room was not working. The room was hot, uncomfortable, and completely unsuitable for rest. Given the situation, we went to the front desk to request a room change. Instead of helping, the staff member on duty immediately became rude and confrontational. I calmly explained that she was extremely tired and asked if we could move our belongings in the morning (before 8 AM) rather than in the middle of the night. That's when things escalated. He responded loudly: "You are not supposed to do this. You cannot keep two rooms. That's not how this works." His tone was aggressive and completely unnecessary. I politely asked him to lower his voice, but instead he became even more agitated. He started yelling in the lobby, saying things like, "How could you do this to me? It's only me working today--why would you bring this up right now?" At that point, it felt like he was taking his frustration out on us for simply reporting a problem. As the situation continued to escalate, I told him he needed to control himself and questioned why he was escalating things so far. In response, he said he would call the police to remove us. Let that sink in--paying guests, in the middle of the night, dealing with a broken AC, being yelled at in the lobby and threatened with police involvement. The entire interaction was uncomfortable, unprofessional, and honestly shocking. I was exhausted, overheated, and just asking for a reasonable solution. Instead, I met with hostility and public confrontation. Basic service recovery, respect, and professionalism were completely missing here. Instead of being able to rest, we found ourselves awake at 3:38 AM writing this review. What should have been a simple service request turned into an unnecessarily stressful and disruptive experience due to the staff member's unnecessary dramatic attitude in handling the situation.

What a great experience !…read more Glad we had a quick and easy check in all thanks to Latisha & Elias . Above and beyond for our first visit. Super knowledgeable and sweet! Beautiful entrance and super clean.

Smooth process with booking and reservations, Latisha and Elias were great help :) and they have a…read morebar, how fun!

I just checked out of the room and as it's pouring rain outside this fat Hispanic guy said you guys…read morehave to go knowing we didn't have a car and sent us out in the rain. Mind you it was less than 15 minutes after leaving the room trying to order an uber.

I will never stay here again this place was nice looking however the place has bed bugs and that is…read moreabsolutely disgusting my back and underarm are completely bit up had to throw away all my clothing I wore just sitting on the beds I'm so grossed out.

Checking out after staying here again (Tuesday - Sunday), we forgot our clothes this time! After…read morestaying here every 2-3 months, and twice this month, you'd think we got the routine down by now, but we were in a hurry and didn't check the closet. Our call was immediately picked up by Brian ("who is here for work"), he confirmed that there was stuff left behind and connected us with Maria in Housekeeping. Maria graciously took our name, number and advised us to come to Housekeeping to pick it up when we return in August. The call took less than 2 minutes!

Highly recommend the Orange, Ca Ayres Hotel in Orange Ca. Place is clean, great friendly staff,…read moreand rooms were very comfortable. You also get a breakfast buffet every morning and the food is really good! I need to commend the customer service that Fromt Desk employee, Oscar. He was excellent!! Hope he continues to be recognized by management and he progresses with the company. Orange Ayres will be the SIXTH Ayres Hotel that I have stayed at. I would not stay at any other hotel in SoCal unless its Ayres. Thank you!!!

Very helpful staff at front desk when I checked in. They were able to answer all my questions…read more The room was very nice. Comfortable. Lots of space in general, lots of space to hang my clothes. I was very impressed, and felt very welcomed by, the Rosary, Crucifix, and Catholic Bible in the nightstand! Thank you for that.

If I could give this hotel 0 stars I would! We were robbed . Within hours of arriving . We arrived…read moreon Christmas Eve from out of state at almost 5am. For some reason right before we arrived my app let me know our digital card was activated. The entire time I was being told to check in in person . We traveled with all our gifts for our family since we are from Orange County, both myself and husband . We go straight to the underground garage ( you can only get in and out with your room key) we unload and rush upstairs to shower and get ready . Our surprise, when we got back to our truck , it was completely ransacked . Completely wiped clean! Nothing was left . Thankfully, our truck is push to start or it would have been gone too. Now here's the fun part ! The hotel did not give a damn about us . Did not empathize or even care . They stated they are not responsible. Many guest come and go. Their manager was not on site . No security cameras can be shown . When we asked for a refund or have double tree send us elsewhere being that we do not feel safe , they said that wasn't possible . No refund. This hotel does not care about their guests nor their safety. We made a police report and demanded their surveillance cameras . Yes , we've lost it all , but atleast they could catch who did it . We honestly believe it was an inside job . We arrived at almost 5am. The digital key oddly worked before arrival . Once we entered our room, we got a call from front desk , making sure we got in and were in our room. That NEVER happens . Our advise ? Book elsewhere !

Good points: 1. Front desk staff are very sweet. They listen…read moreto and try to help you with any concerns you have. 2. Pet friendly 3. Rooms are clean Bad points: 1. Room doors are difficult to open. In other words, don't be surprised if your key card doesn't work the first, second, or even the third time around. 2. Security guards aren't very nice.

Everyone who works there go above & beyond for U! The only bad thing there is Roaches in bottom…read morefloor.. the clerk in the front desk immediately moved me upstairs so if you're planning to stay at the red roof stay upstairs a lot more cleaner and no the pool is clean. Jacuzzi is clean and Security takes care of the riffraff. Overall, I give it four stars.

From the moment I arrived, I was warmly greeted by Valeria, Malyssa, and AK. Their professionalism,…read morealong with the spotless presentation of the facility and staff, immediately stood out. The check-in process was quick, seamless, and supported by exceptional customer service from every team member I encountered. Upon being shown to my room, I was thoroughly impressed. The modern furnishings, thoughtful extra toiletries, and overall cozy atmosphere made the space feel as comfortable as home. It's clear that great care goes into maintaining both the accommodations and the guest experience. I truly hope other hotels take note--whoever is managing this property is doing a fantastic job. I look forward to returning and highly recommend this hotel to others.

Booked a 4 night stay using my free nights. Upon checking in, I was given a welcome bag of water…read moreand snacks being a platinum member. I liked their rooms as they were large and clean. However, I did kill a cockroach which I've never seen in my previous stay. Then on the 2nd to 4th night, the guest/s was noisy either jumping or running around at night. Then they played some thumping music. Their breakfast buffet is pretty good except for the nazi staff who gives a disapproving look as you get food. No personality at all. I checked out and then found out later on that they charged over $200 on my credit card when there should not be any charge at all. I called and the lady said that she would reverse the charge. Three days later and the charge is still there. I went in person to dispute the charge and the front desk that it might take longer to post on my credit card. I finally disputed the charge with my credit card and only then did a get a credit back.

Good service, complimentary breakfast and parking and trolley service. Room was clean and a good…read moresize for 2 people. My favorite items from the breakfast were oatmeal, banana, pound cake, hard boiled eggs, and the cheese cubes. The shower had what looked like 2 faucet types...the lower one had water that was too strong at times. Parking spaces were ok the narrow side but thankfully there were a good number of spaces open. Only 1-2 blocks from Disneyland and dca, which was very nice.

Stayed at Candy Cane Inn for a Disneyland trip and paid about $280 for one night. At first it feels…read morepricey, but once you factor everything in, the value is actually there. Parking in the area usually runs $25-$45 a night, and we got free parking. We also had breakfast both days, which I'd easily value around $40 for a family of four. That's already close to $100 in savings, so you're really looking at about $180 for the room itself. You also get a trolley/shuttle to Disneyland, which adds even more convenience. We arrived early in the morning before check-in and were still able to grab breakfast. Even though the room wasn't ready yet, the staff let us check in smoothly, and we got the room later in the afternoon without any issues. Rooms were clean and comfortable. Not luxury, but well-maintained and exactly what you need after a long Disney day. Location is a big plus -- close enough to walk to Disneyland, which is huge when you have kids and don't want to deal with parking or long shuttles. Breakfast is one of the better continental options. Not a fancy buffet, but solid and convenient before heading out. Service was friendly and efficient. Staff handled early arrival well and made everything easy. Only downside -- I didn't notice an elevator, so keep that in mind if you have a lot of luggage. You can also hear the trolley at times, especially at night, but it wasn't a big issue for me. I saw this mentioned in earlier reviews and it matched my experience. Overall, once you factor in free parking, breakfast, and the shuttle, it's actually a great value for Disneyland. Clean, easy, and family-friendly. I would come back.