We just got here and needed some ice because my husband fell earlier today. Not only was the ice…read moremachine out of order but ALL the fending machines were as well. And the pool and hot tub were also out of order. And attached, is a picture of how the laid the flooring in our room. Unfortunately, this will be our last time at a Best Western. I had asked for a handicap accessible room and didn't realize until the morning that the shower didn't have any grab bars. In addition the knob to pull out for the shower was very stiff and took everything I had to pull out. Finally the shower didn't drain properly and you're left standing in higher than ankle height water by the end of your shower.

Great place to stay , great money saving ,safety area ,staff courtesy and helpful,fantasy public…read morerelations

I always stay at home2 suites but this location is the worst place…read more 1) mattress are so terrible I woke with crazy back pain. 2) pillows are so soft and bad quality 3) toilet doesn't flush correctly 4) breakfast area is disgusting & running out food quickly 5) check-out lady was unfriendly . The only good thing was when i checked in the guy was nice. Never comeback again to this location.

We've previously stayed at a Home2 Suites and liked the brand. Their aim is to make your stay a…read morehome away from home. Since it is a pretty new Hilton brand, most locations are new builds or full renovations. Rooms are mini-suites with full kitchenettes with full size refrigerators and an electric cooktop complete with pots, pans, dishes & silverware. Coffeemaker & cabinet hung microwaves are standard. Standard rooms have a king bed or 2 queens with a pullout sleeper couch. There is even a ceiling hung curtain for semi-privacy between the couch & beds. I like that there are plenty of electrical & USB outlets to charge all my devices. The 55" TV is nice also. This location has other plusses and minuses. On the plus side, it is about 4 miles down the road from Disneyland, which is far enough not to be very expensive and still a short convenient drive to the park. That's why we saw a lot of families sporting Mickey Mouse ears at breakfast. An included hot breakfast is also a great plus to feed a family without having to go to a restaurant in the morning. On the down side, being less than 500 ft from the freeway entrance is a pain. The entrance/exit out of the parking lot to Harbor Blvd is often blocked by all the traffic in the right lane trying to get onto Hwy 22. Some drivers are courteous to let you turn into the lane, but good luck if there's a string of tractor-trailers and traffic on the highway is backed up for miles. For the $18/day (+tax) parking fee, I don't want to have to fight traffic just to leave.

We often stay at this location while visiting Disneyland. They have a great shuttle that will take…read moreyou back and forth to the parks for $5 per person. The property is clean and the staff kind and helpful. The restaurant has a breakfast buffet and menu available. There is also Starbucks and a Cafe with a variety of snacks available.

I stayed at this hotel twice: I don't recall anything from the first stay, so I can only assume…read moreeverything was fine. The second stay, however, was well below average. I was only a guest for 2 days and my room's Wi-Fi did not work until 1 hour before checkout on the 2nd day. It would've been better if I had reception and could use my phone's data plan, but it was a dead spot and I could not use my phone. The hotel did not provide any updates during the repair, but I do know it was not a hotel-wide outage. The elevator situation was also a complete mess. In all my life, I had never seen a line to use an elevator at any hotel. Average wait times from the lobby to my room on the 4th floor ranged anywhere from 5-12 minutes. It was MUCH faster to take the stairs, which I did multiple times. I'm sure the high traffic had to do with the dance competition that was happening that weekend, but this was definitely a nuisance. It also seemed like all 3 elevators were in working condition. The room itself was quiet, clean, and comfortable. The hotel staff was friendly and parking was easy.

Great customer service! spacious rooms, comfy bed, good WiFi connection and close proximity to lots…read moreof restaurants. Only downsides are: there is a $100 room deposit required for every day you stay here, the AC unit in the room is old, there was a brief power blackout at 1am and all the lights went out. Also No complimentary breakfast!

This was one of the most uncomfortable and unprofessional hotel experiences my family has had…read more My brother booked through Booking.com, but during check-in, the manager who's name Tram Nguyen treated him and his family with clear disrespect. Her tone was rude, dismissive, and unnecessarily harsh from the start. Instead of welcoming guests, she lectured them about hotel rules in a condescending way that felt completely out of line. The situation escalated when she said, "If you want to stay, you stay, or you can leave if you want to cancel." No paying customer with a confirmed reservation should ever be spoken to like that. What made this even worse was the way she singled out and spoke to my brother's family--it felt targeted and uncomfortable, and honestly came across as discriminatory behavior. Whether intentional or not, that is completely unacceptable in any customer service setting. Because of how they were treated, my brother chose to cancel the reservation immediately. No one should have to tolerate that kind of attitude just to check into a hotel. Management seriously needs to address this. Staff behavior like this doesn't just ruin a stay--it drives customers away and raises serious concerns about how guests are treated.

Located near the freeway in Fountain Valley with an entrance that can be easy to miss, the Ayres is…read morea wonderful hotel where we have had several great, restful stays while visiting Orange County over the years. We have been impressed by the overall customer service as well as the hotel interior being pretty modern, with quiet, well kept rooms that are pretty spacious, along with a good breakfast buffet for this level of hotel.

This hotel is conveniently located. We had a decent stay here. The staff is friendly, and the…read morebreakfast is good. Both of the rooms we had are near the elevator. It did get a bit noisy at night with the elevator noise when we were trying to sleep. The rooms are also seem to be dated. One of our rooms has a cracking door latch, which is a bit concerning for safety.

Good service, complimentary breakfast and parking and trolley service. Room was clean and a good…read moresize for 2 people. My favorite items from the breakfast were oatmeal, banana, pound cake, hard boiled eggs, and the cheese cubes. The shower had what looked like 2 faucet types...the lower one had water that was too strong at times. Parking spaces were ok the narrow side but thankfully there were a good number of spaces open. Only 1-2 blocks from Disneyland and dca, which was very nice.

Stayed at Candy Cane Inn for a Disneyland trip and paid about $280 for one night. At first it feels…read morepricey, but once you factor everything in, the value is actually there. Parking in the area usually runs $25-$45 a night, and we got free parking. We also had breakfast both days, which I'd easily value around $40 for a family of four. That's already close to $100 in savings, so you're really looking at about $180 for the room itself. You also get a trolley/shuttle to Disneyland, which adds even more convenience. We arrived early in the morning before check-in and were still able to grab breakfast. Even though the room wasn't ready yet, the staff let us check in smoothly, and we got the room later in the afternoon without any issues. Rooms were clean and comfortable. Not luxury, but well-maintained and exactly what you need after a long Disney day. Location is a big plus -- close enough to walk to Disneyland, which is huge when you have kids and don't want to deal with parking or long shuttles. Breakfast is one of the better continental options. Not a fancy buffet, but solid and convenient before heading out. Service was friendly and efficient. Staff handled early arrival well and made everything easy. Only downside -- I didn't notice an elevator, so keep that in mind if you have a lot of luggage. You can also hear the trolley at times, especially at night, but it wasn't a big issue for me. I saw this mentioned in earlier reviews and it matched my experience. Overall, once you factor in free parking, breakfast, and the shuttle, it's actually a great value for Disneyland. Clean, easy, and family-friendly. I would come back.

Hello Management! The genuine customer who has booked a room…read moreat Little Saigon Inn Motel. We were coming here three times and this was our last time won't be coming back. The female staff at the front desk was never courteous and often stared at us. The microwave at the front office was very old, unclean, and it is needed to be thrown away. There was no extra electrical outlet by the bed for people using an inhaler machine. The entire room needs to be remodeled. New carpet mats New floor New tile New paint A new phone that is working to dial up to the front desk The front desk manager is needed to train for customer service skills, she was really rude. I'm not recommended to anyone else

I actually can't anymore with this hotel I'm here right now and when I tell u that it was so hard…read moreto even look at the bed without feeling disgusted I was checking for the dirtyness DONT do it if u wanna sleep on the bed the mattress was so dirty omg it made me and my sister throw up I would 100% recommended this place if u wanna wake up with bed bugs bites wherever I am not tryna be like ash Trevino with all of her bed bugs and her bed bugs bite. If u wanna charge ur phone well to bad cause ur charger is gonna fall off there's barely any plugs I seriously did not want to go back to this hotel even if it was the last hotel on earth atp I rather sleep in my car than this but I I'm actually sleeping on this wooden chair I rather get my back hurt then sleep on whatever that is The walls look like they will completely break and atp I'm just scared this place just give me the creeps like ur gonna tell me I can't even be comfortable in a room I payed for never coming back loser mwah bye disgusting hotel "I wish I could give this a zero but I can't do I give it a one."

I read a lot of reviews that it was a nice place. It was ok. Of course no smoking signs but room…read moresmelled like it (not heavy) but leaving the ac on helps a little. Liked the hardwood floors. Bed was ok comfy. Pillows were small size. Room is aged. Walls had marks on them. Even in the bathroom. Free breakfast which was bland. Customer service was good.

The photos on Goggle show a much nicer place. My room did not look those photos. Overall, the…read moreplace wasn't bad. Room cleaning every other day. In a good neighborhood and close to the freeway. The breakfast has enough options. The hot water takes TIME to get going. One morning I showered in cold water (in January).

So they tried to give us a one bed when we paid for a two queen room. ( We had proof and our…read morereservations had pictures of the room we reserved so there's no way there would be a mix up.) They said they were fully booked and this was it and that this is the room we had on or reservations on their system. (Yeah right. They still tried to charge us for the larger room btw.) We had to be somewhere asap so we left, came back and tried to talk to the man at the front desk again... Same song and dance. We were about to give up when we noticed the broken bed as soon as we sat on it. Then we looked underneath and saw the dried blood stains. . . . Yeah, we got out of there the very next minute. Because of the B's this place put us through we couldn't get another room that night and had to head home. 0/5 Stars stay away!

I stayed here for one night probably about 3 weeks ago with a friend and we saw that it had great…read morereviews. We couldn't book an air bnb or another place since a lot of places were full. We thought this place would be awesome since it had good reviews. It was a late night and we didn't want to drive for the night because we were super tired. Came there and the guy at check in was super nice. Woke up in the middle of the night itching and it felt like I was getting bitten by something. I woke up to a few welts on my legs to find that I had been bitten by bed bugs. We ended up leaving in the middle of the night not even checking out. Couldn't another place so slept in the car in a nicer neighborhood. Thankfully I didn't go home with anything from there. Didn't ask for a refund or anything because it wasn't worth doing. Just wanted to leave. This review has been in my drafts for awhile. So it could be different now and hopefully this issue has been resolved. Would I stay here again? I don't think so. Definitely use caution and check your room prior to staying!

I'll rate my last three stays, and unfortunately I'm not overly enthused. I would expect more from…read morea Westin Resort. On my most recent stay, I was placed in a handicap accessible room that I did not request when booking. Not a huge issue, but definitely not what I expected. During the stay before that, on my last day, I stopped at the pool bar to relax and have a few drinks. The entire time, the bartenders and wait staff were either on their phones or arguing with each other. It made for a pretty uncomfortable atmosphere and took away from what should have been a relaxing experience. On the stay prior to that, I had a very negative interaction with a manager, which I reported in a letter. The response from the hotel was lukewarm and didn't leave a good impression. I felt I was treated poorly, especially for a property at this level, and the small number of points offered felt more dismissive than helpful. On top of that, tours were repeatedly brought through the gym while my guests and I were trying to work out. I understand the space may be open, but having multiple groups walk through filming on their phones, combined with the manager's reaction and comments, was frustrating and honestly left a lasting negative impression. I will say the front desk staff are excellent and the housekeeping team is outstanding. Unfortunately, the issues with other areas overshadow the great work they do. This review is for the The Westin Anaheim Resort.

Had a really nice staying experience at Westin Anaheim Resort. As a Titanium Bonvoy member myself,…read moreI booked a one night stay from 14-15 through Amex FHR. They were actually able to honor both the Amex FHR perks and Bonvoy status at the same time which was super nice. Got early check in and late checkout, $100 food & beverage credit, plus full buffet breakfast at Tangerine restaurant on the 1st floor. Staffs were all super friendly and welcoming during the whole stay. Overall really smooth experiance and definitely would stay again.