They don't even deserve 1 star. We booked this room very last minute due to being tired and not…read morewanting to drive home. So we stopped here. As soon as we stepped into room 230 all the cockaroachs decided to come out. We IMMEDIATELY left. We have not been able to reach anyone at this facility about the problem. This was so gross. I've never seen cockaroaches so big in my life.

We just got here and needed some ice because my husband fell earlier today. Not only was the ice…read moremachine out of order but ALL the fending machines were as well. And the pool and hot tub were also out of order. And attached, is a picture of how the laid the flooring in our room. Unfortunately, this will be our last time at a Best Western. I had asked for a handicap accessible room and didn't realize until the morning that the shower didn't have any grab bars. In addition the knob to pull out for the shower was very stiff and took everything I had to pull out. Finally the shower didn't drain properly and you're left standing in higher than ankle height water by the end of your shower.

Booked 2 Night for my cousin to stay over from San Jose…read more Since they want a RBNB but i think this a better option They have a small kitchen in the room very convenient Service is good Room is very cozy and just enough everything you need in the room for a mini vacation

1.5 Stars -- A Large Room Doesn't Make Up for Poor Service…read more I'll start by saying this has probably been the worst hotel stay I've had in a long time. What makes it worse is that many of these problems were brought directly to the hotel's attention, yet even after giving them an opportunity to correct them, the problems continued. My wife originally booked this room for six people, two adults and four teenagers. Plans changed, and only four of us stayed, but as far as the hotel knew, this was still a reservation for SIX. That becomes important. First, this hotel is FAR from Disneyland, about four miles. We chose it because we needed a reasonably priced room large enough for six. Check-in was fast, and I'll give them credit: the room is large, with a kitchenette, apartment-size refrigerator/freezer, plenty of storage, plates, cups and utensils. Unfortunately, that's where the positives mostly end. The freezer worked, but the refrigerator did not. After waiting for it to cool, I called the front desk. An hour and a half, TWO additional calls, and a trip to the front desk later, I was told maintenance "had the part." That raised an obvious question: How did maintenance know what part was needed when nobody had even inspected our refrigerator yet? I can't say what the hotel knew beforehand, but it certainly made me wonder whether this refrigerator had already been reported and the room was rented anyway. Maintenance eventually arrived and determined cold air from the freezer wasn't reaching the refrigerator. The entire refrigerator had to be replaced. The maintenance employee was very nice and helpful, my issue was with how long it took to get him there. Then came housekeeping. My daughter found crumbs/seeds IN HER BEDDING. My wife had to remove the sheets to get rid of them. Gross. The conditioner was completely empty, body wash nearly empty, there was no iron, and despite the hotel believing SIX people were staying in the room, there were only TWO full-size towels. After we complained, housekeeping came into the room. The beds were made, so I can only HOPE the bedding was changed. But despite specifically reporting the empty conditioner, they didn't refill it. They didn't empty the trash. And despite staff knowing we needed more towels, they left ZERO fresh towels. My kids had to reuse the old ones. Staff knew about the cleanliness issues, towels and toiletries. Housekeeping entered the room and still failed to address them. At that point, it was difficult to conclude anything other than that the room simply wasn't being properly maintained. Then breakfast. I waited MORE THAN 20 MINUTES for NOTHING. No eggs. No sausage. No coffee. I could understand if the place were packed, but it wasn't. Eventually, I became so frustrated that I simply walked away. And then there's parking. I am PAYING for parking, yet when I returned to the hotel, there wasn't a single parking spot available. ZERO. I ultimately had to park in the fire lane because there was nowhere else to park. How do you charge a hotel guest for parking and then not provide a parking space? If I'm paying an additional fee, I don't think expecting an actual place to park is unreasonable. At this point, these weren't isolated problems. We had a broken refrigerator, crumbs in the bedding, inadequate towels, empty toiletries, a missing iron, trash not emptied, no fresh towels after housekeeping serviced the room, slow front-desk response, breakfast that couldn't keep basic food or coffee available, and PAID parking with no parking space. That points to a hotel that simply isn't being managed, inspected or maintained at the level I expect from a Hilton-branded property. Had we not been on a tight schedule and in town for our child's event, I seriously would have considered moving hotels. The room itself has potential. It's large, has plenty of storage, and the kitchenette is useful. The maintenance employee who helped us was also very nice. But a large room doesn't make up for poor housekeeping, poor service, inadequate parking and repeated failures to correct problems after they were specifically brought to the hotel's attention. For a Hilton-branded property, I expected MUCH better. Would I return? Absolutely not. Let me add, it's Monday, 8am, and the coffee is cold. This place is HORRIBLE.

What I can consistently say about every Hyatt we've stayed at is that the staff are, hands down,…read moretop-notch! Our recent stay at the Hyatt in Garden Grove/Anaheim was no exception--we had an incredible time. In particular, Turner went above and beyond for our family. He was incredibly kind, welcoming, and genuinely helpful. His wonderful personality and the way he took the time to make sure our family was taken care of really stood out to us. It's people like Turner who turn a great hotel stay into a memorable experience. We truly enjoyed our time there and can't say enough wonderful things about the hospitality we received. Thank you, Turner, and the entire Hyatt team, for making our family's stay so special!

We enjoyed our stay at the Hyatt Regency Anaheim. The rooms are a bit outdated and could use a…read morebetter deep cleaning, as ours felt a little dusty. That said, the hotel is very convenient and a great option for families traveling with pets. The bunk beds were perfect for our full-size teenagers, and the suite was much more spacious than most hotel rooms we've stayed in. There was plenty of self-parking, check-out was quick and easy, and we appreciated that there were no surprise or hidden fees.

Shady Staff that are clueless and lie. Had a last min family emergency (we were supposed to be…read moreheaded to Disneyland and staying here) and I called at 11:30am the day before we were to come in (at 8pm) and asked to cancel or modify to new dates and when I needed to do that by, they said 3pm. I cancelled my Disney tickets/refunded and I received conf of the call to modify my reservation at the Ramada. I called back by 3 because the email was very vague "modify" and no new dates were on the email. I was then told I couldn't cancel through them it had to be through booking.com, I told them I didn't use booking.com I booked on their website. Clueless staff came back with "oh well you used Wyndham rewards and some points so you'll have to call Wyndham rewards to cancel or modify." I did this, but was told by Wyndham rewards line that the department I needed to do this with was already closed for the day (east coast time) they closed at 5pm. I'm in AZ and they're 3 hrs ahead of me. Was told to call back at 7am today and all would be handled. I did this and was provided a cancellation conf email and I modified my reservation to 10/10-10/12/26, moved my points, received conf of modified reservation. 20 mins later I get charged $130 by Ramada. I called and explained everything yet again and the staff with maybe one good brain cell tells me they don't accept wyndhams cancellations or modifications and I've been charged a no show fee. Unreal. Crooks. I asked to speak to a manager, one isn't in till Tuesday, 2 days from now. I'll report to my bank and send all proof but I've waisted hours of frustration and money on this nonsense. Avoid! I just cancelled my October stay and I'll book somewhere else. Shame on you! Taking money from a mom just trying to take my kids to Disneyland for the first time. Updating with hotel response: included screen shot of unprofessional lying Ramada response. They're delusional, this manager and Staff are pathetic and rude.

This was one of the most uncomfortable and unprofessional hotel experiences my family has had…read more My brother booked through Booking.com, but during check-in, the manager who's name Tram Nguyen treated him and his family with clear disrespect. Her tone was rude, dismissive, and unnecessarily harsh from the start. Instead of welcoming guests, she lectured them about hotel rules in a condescending way that felt completely out of line. The situation escalated when she said, "If you want to stay, you stay, or you can leave if you want to cancel." No paying customer with a confirmed reservation should ever be spoken to like that. What made this even worse was the way she singled out and spoke to my brother's family--it felt targeted and uncomfortable, and honestly came across as discriminatory behavior. Whether intentional or not, that is completely unacceptable in any customer service setting. Because of how they were treated, my brother chose to cancel the reservation immediately. No one should have to tolerate that kind of attitude just to check into a hotel. Management seriously needs to address this. Staff behavior like this doesn't just ruin a stay--it drives customers away and raises serious concerns about how guests are treated.

Worth what you pay for. Modest, clean, friendly service. I would definitely recommend staying here…read more Its nothing fancy. But clean, well maintained and the staff was kind & helpful.

This hotel is conveniently located. We had a decent stay here. The staff is friendly, and the…read morebreakfast is good. Both of the rooms we had are near the elevator. It did get a bit noisy at night with the elevator noise when we were trying to sleep. The rooms are also seem to be dated. One of our rooms has a cracking door latch, which is a bit concerning for safety.

Hotel Location 10/10 Morning breakfast 7/10…read moreTrolly that takes you 11/10 Pick up times for trolly 11/10 Hotel room Cleanliness 10/10 Air conditioner 10/10 Bed comfort 10/10 I arrived like at 8pm and the front staff was very welcoming and kind and respectful. I work at a hotel for the navy and I had nothing but good things to say about this place. -I do wish they had Liquid eggs. And bacon for the breakfast They hate croissants and bagel sandwiches which were not bad but I just wanted eggs and sausage and bacon Great breakfast overall. Great experience overall I will be coming back for sure

Our first time at the Candy Cane Inn, but hopefully not the last! After moving out of state but…read morestill being a Magic Key holder we needed to find a place where we could come spend a few days close to the park with free parking, a pool, and clean rooms. This last bit was very important to me as I know that some of the hotels right near the parks can get a little gross. This was not the case here. It's clear that someone's taken a lot of care to really rehab this place and make it something special. The decor is so charming and it really feels like a little oasis on Harbor Ave. It is expensive don't get me wrong but you pay for convenience here. From the hotel to the security entrance, it's about a 10 minute walk. That on top of the free breakfast and aforementioned free parking make this place a no-brainer. I should also mention that there is a shuttle to the park, if you prefer that, it runs around every hour. Unfortunately, we came to Anaheim during one of the worst heat waves we've ever experienced, but the Candy Cane Inn came through with the stellar AC. This was a great retreat during hot days to cool off and catch up on sleep before heading back to the park after sunset. My only beef is they need to add a path between here and Avengers Campus since we're right next door! It would be so convenient.

Hello Management! The genuine customer who has booked a room…read moreat Little Saigon Inn Motel. We were coming here three times and this was our last time won't be coming back. The female staff at the front desk was never courteous and often stared at us. The microwave at the front office was very old, unclean, and it is needed to be thrown away. There was no extra electrical outlet by the bed for people using an inhaler machine. The entire room needs to be remodeled. New carpet mats New floor New tile New paint A new phone that is working to dial up to the front desk The front desk manager is needed to train for customer service skills, she was really rude. I'm not recommended to anyone else

The location was great if you're visiting Little Saigon, the rooms were basic, but the service was…read moredog shit. The owner/manager or whatever (tiny Asian lady always in her fake Chanel outfit) was a complete bitch. I've asked to switch rooms bc there was no hot water and the lights barely worked and I wasn't allowed to at all and when my niece came looking for me with her dog she tried to call the cops on her even though she wasn't staying there at all and had walked there from the neighborhood next to it simply because she had her dog with her. Wouldn't recommend this place at all and there's better places to be staying at if you're wanting to visit Little Saigon.

I read a lot of reviews that it was a nice place. It was ok. Of course no smoking signs but room…read moresmelled like it (not heavy) but leaving the ac on helps a little. Liked the hardwood floors. Bed was ok comfy. Pillows were small size. Room is aged. Walls had marks on them. Even in the bathroom. Free breakfast which was bland. Customer service was good.

The photos on Goggle show a much nicer place. My room did not look those photos. Overall, the…read moreplace wasn't bad. Room cleaning every other day. In a good neighborhood and close to the freeway. The breakfast has enough options. The hot water takes TIME to get going. One morning I showered in cold water (in January).

I went to visit SoCal last weekend and found this place to stay for 2 nights on expedia. The price…read morewas amazingly inexpensive for a nice place to stay. All I needed was a room to sleep, take showers and this one provided both for me. Plenty of parking and well lit at night, very quiet neighborhood. The room is very clean and well kept. It has small refrigerator and microwave, small TV that works. The AC works extremely cold. The water pressure is strong and hot water comes out quickly. It does have 2 little pouches of shampoo and 2 small soap. Towels are all sizes. So we do need to bring lotion, conditioner, own hair dryer. No ice machine. Plantation shutters have gaps so light would come through at night, you may need eyes shade to sleep if you need total blackout to sleep. The WiFi works very well. For me, the darkness was fine and the bed is much nicer and more supportive than many other hotels I've been to. Definitely to come back here again. BTW, it's a non smoking hotel.

나는 지난 9월16일부터 18일 오전까지 투숙했다. 내가 그곳을 택한 이유는 교통이 편하고 리뷰가 괜찮은것 같아서 였다…read more 1.방문을 여는 순간부터 역겨운 냄새 2. 둘째날 방안에 일하다가 벌려놓은 노트들과 가방들이 있었는데 허락도 없이 마음대로 들어와 TV 켜놓고 청소하는 월남 아저씨. 3.그다음날 새벽 4시15분에 Office에서 걸려온 귀를 찟는듯한 큰 전화소리 두서없이 횔설수설 하다가 두 단어 알아듯지도 못하게 중얼 대다가 끊어버린 여자의 전화. 4.아침 6시20분에 전화해서 그시간에 누가 일했냐니까 모른다는 완전 오리발 내미는 여자. 저희는 8시부터 밤12시 까지만 일한다나. 그런데 저는 그시간에 왜 내전화를 받아. 5. 인터넷 연결도 제대로 되지도 않았고 6. 샤워커튼에 숨어 있던 새끼 바퀴벌레. 7.더큰 문제는 둘째날부터 감기기운이 있는걸 새벽전화 때문에 밤을 꼴딱세운 여파려니 했더니 어제밤 부터 상태가 점점 안좋아 지더니 COVID 판정. 8. 그외에도 할말이 많은데 다른곳 리뷰에 또 올리겠음. 아무리 싸다고 해도 끔찍한 기억으로 남을것임. 바퀴벌레는 사진으로 찍어뒀음.

We were plann a Disney day. we were stopped by the rain and the nice people at the Westin started…read morehanding out pastries and hot chocolate! truly a lovely staff and hotel!

I really appreciated staying here. Even though we were promised a 4pm checkout because of our…read morestatus, it did not happen. That didn't matter because the stay and customer service was very nice. The staff was very courteous and kind and we REALLY appreciated the gym here. The gym here is awesome. They have almost every piece of equipment that you are looking for and they have every type of workout method that you're interested in trying. They don't just have treadmills and weights. There's HIIT equipment, a P-90X type resistance unit/apparatus, rower machines, etc. There's all types of unique gym equipment that you can utilize here. There is also water (filtered, tap, and sparkling) available. You really have to check it out. Unfortunately we were not able to use the pool and that was one of the main reasons why I wanted to come here but that's OK. It rained while we were here so I didn't wanna get caught up in that yucky weather in the pool. I thought it was impressive that they have movie night at the pool area on the weekends. There were many families visiting Disneyland and so it was great because I saw a lot of them at the pool area enjoying the movie night. I liked how they did the movies in sequence so it was like Friday Toy Story, Saturday Toy Story 2, Sunday Toy Story 3, etc. The issue that we had was the wait for the hotel buffet, included in our stay. The wait was 45min-1hr. We waited and it was ok. Our problem was that we had free breakfast in the Club Lounge that we did not try and there was no wait up there. This was a bummer, but we know for next time. Our room had a pool view but the Club lounge was at the other end of the resort. We know next time to ask for a room near the Club Lounge. The hostess at the Club Lounge, I believe her name was Carlissa, was AMAZING! Her customer service is stellar! She greeted us and checked us in and verified all of the other guests as well within a matter of seconds. You can tell that she is a professional at her job with excellent hospitality and great customer service. Carlissa made sure that everything was cleaned up and well maintained when the regular staff person wasn't available. The regular staff person was very busy busing tables and cleaning up items, plus serving beer and wine. It was good to see that Carlissa and the staff person worked off of each other and really kept the place clean, tidy, and well-stocked for all of the visiting guests. If you book at this location, make sure that you pay a little extra for the Club Level benefits. They offer a 6:30-9:30a breakfast buffet, 4-6p evening hors d'oeuvres & drinks, and champagne at 9 o'clock at night on the Club Lounge where the fireworks happen for Disneyland. Also, throughout the day you can stop in the Club Lounge to have snacks or water, sodas, coffees, teas, and cappuccinos. This resort is awesome and I am happy that we chose to stay here. Thanks!