I booked a massage here because it was the only place with good reviews that had an appt available…read moreat the last minute. Peyton was my masseuse and she was fantastic! Great massage. I will definitely be back!

I really wanted to love this place because it made a great first impression. It was very clean,…read morebeautifully put together, and felt welcoming from the moment I walked in. You can tell the owner takes a lot of pride in the business, and I really appreciated that. I received a 90-minute massage. The massage itself was okay, but it wasn't anything memorable. I've probably had 30 massages over the years, and this one was pretty average compared to others I've had. Unfortunately, what stood out most was that my massage therapist repeatedly passed gas throughout the session. I understand that everyone is human and things happen, but it occurred multiple times during the 90 minutes, and she never acknowledged it or even said "excuse me." It made the experience uncomfortable and took away from what should have been an enjoyable massage. I truly appreciated how clean and inviting the spa was, but because of this experience, I'm not sure I'll be returning.

The place is really clean and the guy up front is always so polite. The massage was comparable to…read moreones I've had at the Peppermill! They're usually able to get you booked same day too which is really nice. Highly recommend

It was okay. We did a couple massage got us in same day which was cool. But the "vibe" was not…read morerelaxing the door was left open we couldn't full relax we could hear a lot of outside noise from other guest. For me personally it hurt the pressure I guess was a bit much. It was clean and they were nice one of the ladies offered us a bottle water after

this was a great place. It was clean the masseuse was good nice place for a calm, relaxing massage.read more

Healthy good massage and great service ! I was working in…read moreReno for a few days and needed a relaxing massage after a stressful day

Worst massage I've ever had and I've had them in many countries around the world besides the US. I…read moreasked for Swedish massage and all she knew how to do was squeeze my legs here and there and elbows and forearms on my back. She started asking for tips 20 minutes into the massage. She wanted $65 for "extra service" or $200 for "boom boom". Told her I didn't bring much money and the tip would depend on how good the massage went. Then she asks if I have more money in my car or have a credit card. I said no. From there the massage fell to pieces as she just went thru the motions and told me she done 10 minutes early. I'll never return here. $70 for a 60 minute massage is normal here and a $10 or $15 tip if it's a good one is plenty. This one was certainly lacking on both counts. Save your money and try a different one. Maybe if they get a less greedy masseuse things will improve here.

If I could leave no stars I would. As soon as I walked in someone was in the first room opening…read moreboxes and I waited about 5 minutes before someone came out. When the lady came out to the waiting area she was wearing a super short pink dress and I immediately knew this place was sketchy. I told her I wanted an hour massage and she rudely said "Pay now, $70" dollars" I left immediately because she was extremely rude and I'm not going to pay before I receive a massage. This is not the place I'd recommend anyone to come to. Avoid it!

I am beyond disgusted with the way my 75 year old mother was treated at Reno Massage and…read moreReflexology. Yesterday, when I called to schedule an appointment, I told them my mother was 75 years old. I was told they could not give her a massage because she was "too old." They had never seen her, never asked about her medical history, and never asked whether she had medical clearance. They simply refused based on her age. I told them my mother is healthy and that her age alone should not determine whether she could receive a massage. Today, they agreed to see her. Before the massage even started, my mother burped once. The staff immediately said that if she was "ill," we would have to pay for the full hour. I explained that she was not sick. She had simply burped. Less than 10 minutes into the massage, the therapist stopped the massage and claimed my mother was ill. I immediately asked my mother how she felt, and she told me she felt perfectly fine and wanted to continue the massage. I told the therapist that my mother was not sick and wanted to finish the appointment. The therapist refused and walked away. The therapist repeatedly claimed there was something wrong with my mother's nose. There is absolutely nothing wrong with my mother's nose, and my mother was not ill. When I asked both the receptionist and the massage therapist for their names, they refused to identify themselves. I requested their names multiple times, and they still refused. Their refusal can be verified by the business's security cameras. I then photographed the massage licenses displayed at the business to identify the employees involved because they would not provide their names when asked. The names displayed were Chunfang Wu and Yuqi Li. What was just as upsetting as the treatment itself was the complete lack of customer service and accountability. When a customer has a legitimate concern, refusing to identify yourself, refusing to answer questions, and simply walking away is unacceptable. My mother was humiliated and treated with a complete lack of dignity and respect. She was denied service yesterday because they said she was "too old," and today her massage was abruptly ended even though she repeatedly said she felt perfectly well and wanted to continue. This experience was unprofessional, disrespectful, and deeply upsetting. No customer, especially a 75 year old woman, should be judged solely because of her age, embarrassed over a single burp, or have a massage terminated despite repeatedly stating she felt fine. I will never return to this business, and I cannot recommend it to anyone. Everyone hid to avoid giving me their name. With this type of unprofessionalism and lack of customer service this business is doomed to go out of business soon.

This place is has great massages, cupping is magical, and they've helped me out a lot when I messed…read moreup my back and needed help asap. It's modest but in a good way.

Melody did a great job, it was a fantastic experience. It was a perfect mix of relaxing and…read moretherapeutic. Would recommend!

Worst massage ever!!!! My bf and I paid (over paid) for a 90 minute deep tissue massage. Both of…read moreour massages were cut short about 20-25 minutes. The lady that did my massage stepped all over my back and legs (which I never asked for and she never asked me), so that was not enjoyable. When we went to the counter after to complain about the massage not lasting the full 90 minutes, the ladies had the audacity to ask for a tip! Here's a tip - tell the owner to tip you the difference in time you took away from us. Terrible experience.

I called over two hours in advance and scheduled a 2pm massage. When I arrived, they told me they…read morewere too busy and could not take me after all. When I asked if I could come back at another time, I was told to go somewhere else. No apology, no effort to accommodate. Extremely unprofessional and a waste of time.

The masseuse did an excellent job. I just walked in with no appointment and was able to get right…read morein to a room. Applied just the right amount of pressure and worked out the kinks in my back. I will be back.

Annie was amazing! She took me in on a last minute appointment request over a holiday weekend and…read moretook care of my sore muscles. Even the parts I didn't realize needed to be worked on.

Today I had a deep tissue massage therapy for my shoulder pain. The massage therapist was very nice…read moreand worked out all of my pain. I highly recommend visiting here! Very kind and helpful staff.

Amazing staff amazing business. Always able to help. Great staff , great customer services…read more Professional care , hot stone therapy , deep tissue. Schedule by appointment or walk ins. Thank you

Professional masseuse very caring and attentive on your trouble areas. Come early in the day or…read morelate in the evening so your service isn't rushed

I got a WONDERFUL massage here. Exactly what I needed and asked for. The massage therapist checked…read morein with me before she even started the massage to see what amount of pressure I wanted and where she should focus. I really appreciated that. Once she started, she checked in with me again and periodically after that to be sure that she wasn't hurting me. I felt so much better after she finished her work and I'll definitely be back for more sessions. Something else that I loved that I almost forgot to mention; it was silent most of the time! No unnecessary talking to deal with. I could really relax and enjoy!

I would say the massage itself was pretty good. Very similar to "Asian style" massages I've…read morereceived elsewhere. I went in with a sore shoulder, hoping to have that worked on and she didn't really touch that. I did receive lots of stretching, pulling, and pushing. Ambiance was a 3/5 overall. Not sure if I would go back. I do prefer more in the way of pampering.