A family member of mine visited this facility during 3rd shift (sometime between 2a-3a) this week…read moreand was treated terribly. They went in and was not greeted properly or taken seriously. The male nurse at the check-in desk made him feel as if he didn't belong there because he didn't "look sick." When my family member got to the back, he was given a breathing treatment and was left in the room over 20 minutes after it completed. He also told the healthcare provider that he hadn't eating in over 10 hours and they still proceeded to give him medication that needed to be taken with food. When he got back home, he was vomiting all over the place. When he got his diagnosis, the male nurse (same person who checked him in) was surprised! He shouldn't have judged a book by it's cover. Just because a person doesn't look well does not mean they don't feel well in their body! Again, he was made to feel as if he just wandered in there off the street. We have wonderful insurance (even if we did not, it shouldn't make a difference b/c healthcare providers should treat each person the same). This family member is a college student in his senior year and needed the help and what does he get? Mistreatment and prejudice! I told him to not visit this place again; at least not on the 3rd shift. The people there obviously didn't want to do their jobs! High reviews? How? I'm very concerned for my family member to get care being so far from home while in college. THIS is why I worry because of people like this! Shame on you, "Total" Care.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

Soon after I went to Breeze, I referred my husband. Poor thing got sick too…read more He agreed with the same as me. Great service and friendly team of professionals! Give this place a try. You won't be disappointed!

I had heard wonderful things about Breeze Urgent Cares, and I suggested that a friend go to this…read morelocation when she was having sudden onset shoulder pain. She was very upfront with the reason for her visit at the time of check-in and was charged $180 to be seen. They did NOTHING for her. She was told that they could not (or would not) write an order for a shoulder MRI. They suggested that she go to Direct Orthopedic Care instead. However, there was no refund of her payment. The front desk person should have been upfront that they do not do outside imaging referrals. Instead, they were too busy collecting her $180... Perhaps patient visits like this pay for the fancy lobby cappuccino machine? If you are experiencing any kind of muscular skeletal pain, don't bother wasting your time or money here...

I do not have too many experiences with Care Now and the like as they are typically more expensive…read morethan a PCP and nobody ever seems happy with their experience at one. However, I had a serious issue with my eye and was really concerned I had scratched something. Having terrible vision and being heavily dependent on my contacts (which I couldn't wear in this condition) to be able to drive or work, I knew I had no other choice on a Sunday morning. I was looking through my options at 5am and this one opened the earliest at 8am and was also the closest, so I searched their website, looking for details. I was able to do an online check in to get in line where I could choose a time or "earliest available." I received an email with a link that needed a 4 digit code from reception to complete registration. I was intending on showing up at 8am and just take my chances, but I didn't need to worry about that as Ashley tried to call me at 7:39am. I of course missed the call and couldn't return it as the system wouldn't let me through since they were still closed. However, she did call again while we were en route and explained the process and gave me a 4 digit code. I easily completed the registration in the parking lot, it was the most basic of information and then uploading the front and back photos of both my ID and insurance card. Then I walked right in at 8am where she greeted me and had me fill out a 2 page HIPPA form. I was only in the waiting room for a few minutes before the nurse, Sarah, called me back to get my vitals and takes notes on the reason for my visit. She spent an appropriate amount of time with me and repeated a few of the details before telling me that Dr. Tariq would be with me shortly. The longest I had to wait was a few minutes for the doctor to come in and again after she performed some tests on me (yay, nothing was scratched), maybe around 8 minutes or so for her to return from sending my prescription to the pharmacy. While I found her bedside manner great during the consultation, I did mention an eye ointment that had worked well for me in the past and she prescribed me some other eye drops that burned and didn't seem to work as well- well not as fast at least. I ended up being fine, but the paper work that was given to me with details/medicine instructions/similar said to return in 3 days if my condition had not improved. It had been expensive, so I considered calling and asking for the prescription to be changed, but was pretty sure they would make me return and spend more money. I have no intention of returning as it's nearly twice as much as seeing my own doctor, but I do appreciate that I have the option for a quick appointment in an emergency, including weekends. When viewed that way, I think this location is a good choice for what they are.

Some of the slowest people ever. I came in for a standard drug screen with NO ONE else in line…read morebefore me. Was waiting for 30 minutes before they gave me more paperwork to finish checking in. When I asked why it took 30 mins to get me paperwork they needed me to complete, they said they had an issue with paperwork for another patient that wasn't even in the office. Waste of time.

Quick - Courteous - Care!…read more Dr. Blankenau is very knowledgeable of the latest technologies and medical developments. More importantly he is extremely capable of communicating option to patients of varying backgrounds.

Excellent experience during the holidays. Spouse had a UTI, our Primary care office had no…read moreopenings for almost a week and wouldn't call in an antibiotic. MED was quick, professional, and had us in and out in about 30 minutes, and they took our insurance. We hope not to return, but if we need urgent care in the future, this is where we are coming.

Had a short wait on NY day and got the help I needed for a sinus infection…read more I have not been to care now in years, but this is now my go to urgent clinic. Everyone was very professional, the clinic was clean, and I saw both a nurse and a doctor. dr. Smith was thorough yet fast. Without a prior appointment, I was in and out in about 35 minutes. I had been turned away from a Minute Clinic, 30 minutes before they closed, with two people ahead of me.

The employees are inside cursing about scheduling conflicts while I'm waiting in the lobby in pain,…read moreextremely unprofessional behavior. Not to mention I scheduled my appointment online so it would be faster, yet people who came in after and hadn't done anything online were still scene first. Go somewhere else

Surepoint ER - Denton…read more My family always comes here for emergency care, and every visit has been an excellent experience. The staff is very professional, knowledgeable, and caring. They take the time to explain everything clearly and make sure we're comfortable. We truly appreciate their amazing service and kindness -- definitely the best ER in Denton!

I never leave bad reviews, but I just had the worst experience with Dr Patel I have ever had with a…read moremedical professional. Was initially admitted and discharged after the Dr managed to diagnose me with "gastritis" and offer me Motrin. He failed to mention my pancreatic cyst had doubled in size. When I came back 2 hours later in excruciating pain he told me "I'm not a pharmacist go get your drugs somewhere else" I'm currently admitted across the street at Denton regional with a "horrible case of very obvious acute pancreatitis " The rest of the staff was amazing and the facility is clean. Dr Patel, when he isn't sleeping is not only rude but he's unable to properly treat people with serious sicknesses and accuse you of seeking drugs for an extremely painful injury. The funniest part is he said and I quote "real pain meds are for things like broken bones" I have broken bones, including my tailbone: I would take that over pancreatitis in a heartbeat

4.5 stars The only reason I am not giving 5 stars is…read more... they don't write prescriptions for pain meds. Going home with a broken arm in a hard splint but no pain meds is not good. But the staff was perfect. They are thoughtful. And thorough. And fast. Yet effective. Our 13 year old broken arm- radius AND ulna was just a bit too much for pediatric ER. But you don't know til you go. And get X-rays.

Hands-down the best urgent care I've ever been to.. Thise nurses were amazing!…read more You can tell that they love their job, and working with children! Every one of them was amazing !

I fell and broke my ankle while walking on my college campus last September 2022 and needed surgery…read moreif I ever wanted to walk again. As soon as I arrived to Medical City's ER in Denton I was immediately met with probably the rudest group of staff members I have ever encountered in my entire life. The front desk receptionist (I'd say in her mid 40's to 50's) was extremely rude to me as soon as I walked in. She had an attitude the entire time and acted as if she was mad or annoyed at me for "bothering" her with my injury. The nurse (mid 20's to early 30's with dirty blonde/brown hair) who checked me in/started triage was EVEN RUDER than the front desk lady, which I honestly didn't think was possible. She also acted as if she was annoyed at me coming in and "bothering" her, as if this isn't her job that she went through years of school for and CHOSE to do. I was in severe pain as I had just suffered a very bad break and obviously wasn't able to walk. Before I left the ER, the nurse gave me crutches to use to get around until the day of my surgery the next week. I have never had to use crutches up until then as this was my first time ever breaking a bone. I immediately had trouble using the crutches and lost my balance while trying to walk. The nurse told me to stand up and try to walk with them and then walked away to do something. As soon as I took my first step I immediately lost my balance and fell. The ONLY reason why I didn't fall all the way to the ground was because my boyfriend was able to catch me at the last minute. When this happened the front desk lady turned around and very angrily SCREAMED "YOU NEED TO GET UP AND BE MORE CAREFUL RIGHT NOW!!!". This was pretty much my breaking point with this ER as I OBVIOUSLY was being careful and would not just choose to fall on purpose. It's absolutely ridiculous and unnecessary to SCREAM at a person for not being able to use crutches after just suffering a severe ankle break. The last thing you want to deal when you are at your worst are rude staff members. These 2 women made my experience so miserable that I now refuse to ever go back to Medical City's ER in Denton when it used to be my go to ER for years. If you need to go to an ER I recommend going to a stand alone ER or just any ER other than Medical City's ER in Denton. I have had great experiences with other stand alone ER's located throughout the Denton/Flower Mound area. Despite this, I do want to mention one of the male staff members in particular. He was the X-ray technician (male, probably in his mid 20's to early 30's) and was the best ever. He was so so kind to me and just absolutely wonderful the entire time. He definitely made my shitty experience with the nurse and receptionist a little bit better and just my injury in general.

On some days they are great . But this last trip it was awful. I broke my ankle at work and my boss…read moretook me to the ER. The Dr comes in yanks my sock off my foot sending me into a crying fit, they took X-rays looked at me and said " just a bad Sprain here is some crutches, ace wrap and you can go " called my workers comp people and they send me to another Dr and my ankle was broken in 2 places.

Went online at 12:15 for a sinus infection on NY day. They closed at 1:00 and the website indicated…read moreI should get there asap as a walk in. I arrived at 12:30, there were two people waiting, and I was turned away. I went to Care Now, 5 minutes away and had a great experience

BEWARE I do not normally leave negative reviews but I am…read morecompelled to warn others. The so called doctor , J Hwang is worthless as a medical professional. I was went to see her sick & weak. I was at my worse & struggle to breathe. She could not come up with anything to help. Was having severe pain in my back. I asked if there was anything I could get OTC or she could prescribe. Nothing!!! It was a waste of time & energy. She was very dismissive & was in a hurry. I wasn't like she had a ton of patients in the waiting area. This was during a weekend so my doctor office was closed. When I was able to get into my personal doctor office only to discover I had pneumonia. I have used CVS Minute Clinic in Target with good results. This Minute Clinic on Teasley happened to be the closes to my home. I will never use this particular office again!!!!

I just wanna shout Ms Nicole Sherman Out And Tami Barton When I Say They Made Me Feel So…read moreComfortable And Like Family Best Doctors Ever I Was Nervous About Getting And Meeting New Doctor After Kerry Gamble Left But When I Say They Were Awesome And Very Caring Understanding And Loving I Mean It I Highly Recommend Health Services Of North Texas To Everyone Definitely An Amazing Team Every Concerned They Handled It They Go Above And Beyond Quickly Thank You Ladies Love Always, Tamara Broomfield

This place is horrible! Every time I come here they seem VERY unorganized and I have to wait…read moreFOREVER! This place will cause you more stress than anything. DO NOT COME HERE! If there was a zero star option I would pick that one! Update: It is Monday, May 8th. I Got here at 7:40 to do some blood work and pick up a prescription. Blood work went sort of quickly but I had to wait on my prescription because they could not located it. However, my doctor called me on Friday and told me it was ready to pick up. This place still seems extremely unorganized.