A family member of mine visited this facility during 3rd shift (sometime between 2a-3a) this week…read moreand was treated terribly. They went in and was not greeted properly or taken seriously. The male nurse at the check-in desk made him feel as if he didn't belong there because he didn't "look sick." When my family member got to the back, he was given a breathing treatment and was left in the room over 20 minutes after it completed. He also told the healthcare provider that he hadn't eating in over 10 hours and they still proceeded to give him medication that needed to be taken with food. When he got back home, he was vomiting all over the place. When he got his diagnosis, the male nurse (same person who checked him in) was surprised! He shouldn't have judged a book by it's cover. Just because a person doesn't look well does not mean they don't feel well in their body! Again, he was made to feel as if he just wandered in there off the street. We have wonderful insurance (even if we did not, it shouldn't make a difference b/c healthcare providers should treat each person the same). This family member is a college student in his senior year and needed the help and what does he get? Mistreatment and prejudice! I told him to not visit this place again; at least not on the 3rd shift. The people there obviously didn't want to do their jobs! High reviews? How? I'm very concerned for my family member to get care being so far from home while in college. THIS is why I worry because of people like this! Shame on you, "Total" Care.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

I had heard wonderful things about Breeze Urgent Cares, and I suggested that a friend go to this…read morelocation when she was having sudden onset shoulder pain. She was very upfront with the reason for her visit at the time of check-in and was charged $180 to be seen. They did NOTHING for her. She was told that they could not (or would not) write an order for a shoulder MRI. They suggested that she go to Direct Orthopedic Care instead. However, there was no refund of her payment. The front desk person should have been upfront that they do not do outside imaging referrals. Instead, they were too busy collecting her $180... Perhaps patient visits like this pay for the fancy lobby cappuccino machine? If you are experiencing any kind of muscular skeletal pain, don't bother wasting your time or money here...

Soon after I went to Breeze, I referred my husband. Poor thing got sick too…read more He agreed with the same as me. Great service and friendly team of professionals! Give this place a try. You won't be disappointed!

Honestly the worst place for getting care and genuinely a nightmare to go here for any level of…read moreinjury or illness. The kindest person in here is the X-ray technician. Front desk staff always has an attitude and they will sit at the counter making jokes about patients who are sitting less than 10 feet away. I've been stuck going here for the past two months for a work injury and I had to sit there and argue with their doctor about giving me the proper restrictions and wording for paperwork to give to my employer. It has been an absolute nightmare dealing with this situation as well as feeling so unseen and unheard by medical staff.

I have no idea how the care is because the front staff is horrible. All it took was one very rude…read morestaff member and I was done. I left immediately. I will never use a Care Now facility and definitely DO NOT RECOMMEND this location.

Excellent experience during the holidays. Spouse had a UTI, our Primary care office had no…read moreopenings for almost a week and wouldn't call in an antibiotic. MED was quick, professional, and had us in and out in about 30 minutes, and they took our insurance. We hope not to return, but if we need urgent care in the future, this is where we are coming.

Absolutely fantastic medical staff. Dr. Andrew Blankenau has an excellent bedside manner…read more Treatment is great. It is urgent care, so most patients are walk-in. The wait can be long because of it, but again, it is urgent care without appointments.

Had a short wait on NY day and got the help I needed for a sinus infection…read more I have not been to care now in years, but this is now my go to urgent clinic. Everyone was very professional, the clinic was clean, and I saw both a nurse and a doctor. dr. Smith was thorough yet fast. Without a prior appointment, I was in and out in about 35 minutes. I had been turned away from a Minute Clinic, 30 minutes before they closed, with two people ahead of me.

The medical care my son received was good. He has some complex needs, and since we were waiting to…read moreget in with his pediatrician, this visit was mainly to rule out anything more serious and provide short-term support. In that regard, the provider did a good job. Unfortunately, the front office experience did not match the quality of care. When I called ahead, the staff member, Niegee, did not seem to listen to my questions about our place in line. When we arrived, her demeanor was cold and unwelcoming, which made the overall experience uncomfortable. A friendly and attentive front desk can make a big difference, especially for parents managing a child's medical concerns. Because of this, I would hesitate to recommend this location despite the quality of the medical care.

Surepoint ER - Denton…read more My family always comes here for emergency care, and every visit has been an excellent experience. The staff is very professional, knowledgeable, and caring. They take the time to explain everything clearly and make sure we're comfortable. We truly appreciate their amazing service and kindness -- definitely the best ER in Denton!

I never leave bad reviews, but I just had the worst experience with Dr Patel I have ever had with a…read moremedical professional. Was initially admitted and discharged after the Dr managed to diagnose me with "gastritis" and offer me Motrin. He failed to mention my pancreatic cyst had doubled in size. When I came back 2 hours later in excruciating pain he told me "I'm not a pharmacist go get your drugs somewhere else" I'm currently admitted across the street at Denton regional with a "horrible case of very obvious acute pancreatitis " The rest of the staff was amazing and the facility is clean. Dr Patel, when he isn't sleeping is not only rude but he's unable to properly treat people with serious sicknesses and accuse you of seeking drugs for an extremely painful injury. The funniest part is he said and I quote "real pain meds are for things like broken bones" I have broken bones, including my tailbone: I would take that over pancreatitis in a heartbeat

4.5 stars The only reason I am not giving 5 stars is…read more... they don't write prescriptions for pain meds. Going home with a broken arm in a hard splint but no pain meds is not good. But the staff was perfect. They are thoughtful. And thorough. And fast. Yet effective. Our 13 year old broken arm- radius AND ulna was just a bit too much for pediatric ER. But you don't know til you go. And get X-rays.

Hands-down the best urgent care I've ever been to.. Thise nurses were amazing!…read more You can tell that they love their job, and working with children! Every one of them was amazing !

On some days they are great . But this last trip it was awful. I broke my ankle at work and my boss…read moretook me to the ER. The Dr comes in yanks my sock off my foot sending me into a crying fit, they took X-rays looked at me and said " just a bad Sprain here is some crutches, ace wrap and you can go " called my workers comp people and they send me to another Dr and my ankle was broken in 2 places.

Micheal DeSandro PA Supplied me absolutely terrible service! I went to the ER with extreme back and…read moreleg pain. The ER doctor didn't even listen to me when I described my pain. His professional opinion was to hang from a bar like a monkey to stretch out my spine and take a hot shower. He gave me one pain pill and a prescription. When I asked if we could do an X-ray or MRI, he said no because "nothing is broken." Fast forward One weeks to a real doctor, and they found two masses--one on my spine and another on my kidney. I would have expected better treatment, especially since no one else was in the ER. Within 15 minutes, I was in and out, but they made sure to get payment before I could even step out of the ER. I've called the hospital several times to discuss the bill and my treatment, but no one will return my calls. I even contacted the Patient Advocate Department, and still, no response. The medical profession needs to do better. Listen to your patients. Don't just collect the co-pay and push them out the door. Filling a patient full of pain meds is not medical treatment! I also found the doctor on Facebook and sent him a message. He didn't show any compassion or even say sorry--just gave a thumbs up. So unprofessional! See Photo)

Went online at 12:15 for a sinus infection on NY day. They closed at 1:00 and the website indicated…read moreI should get there asap as a walk in. I arrived at 12:30, there were two people waiting, and I was turned away. I went to Care Now, 5 minutes away and had a great experience

BEWARE I do not normally leave negative reviews but I am…read morecompelled to warn others. The so called doctor , J Hwang is worthless as a medical professional. I was went to see her sick & weak. I was at my worse & struggle to breathe. She could not come up with anything to help. Was having severe pain in my back. I asked if there was anything I could get OTC or she could prescribe. Nothing!!! It was a waste of time & energy. She was very dismissive & was in a hurry. I wasn't like she had a ton of patients in the waiting area. This was during a weekend so my doctor office was closed. When I was able to get into my personal doctor office only to discover I had pneumonia. I have used CVS Minute Clinic in Target with good results. This Minute Clinic on Teasley happened to be the closes to my home. I will never use this particular office again!!!!

I just wanna shout Ms Nicole Sherman Out And Tami Barton When I Say They Made Me Feel So…read moreComfortable And Like Family Best Doctors Ever I Was Nervous About Getting And Meeting New Doctor After Kerry Gamble Left But When I Say They Were Awesome And Very Caring Understanding And Loving I Mean It I Highly Recommend Health Services Of North Texas To Everyone Definitely An Amazing Team Every Concerned They Handled It They Go Above And Beyond Quickly Thank You Ladies Love Always, Tamara Broomfield

This place is horrible! Every time I come here they seem VERY unorganized and I have to wait…read moreFOREVER! This place will cause you more stress than anything. DO NOT COME HERE! If there was a zero star option I would pick that one! Update: It is Monday, May 8th. I Got here at 7:40 to do some blood work and pick up a prescription. Blood work went sort of quickly but I had to wait on my prescription because they could not located it. However, my doctor called me on Friday and told me it was ready to pick up. This place still seems extremely unorganized.