Store looked very appealing and gorgeous.
Very nice merchandising, showroom.
The store gives the vibes of an LVMH brand, type Isabel marchand.
But there is a but.
Not welcoming. The feeling of that famous scene of Pretty woman, with her first retail shopping experience. THIS is what the luxury industry has been fighting against these days: appearances and sales. It is not the mask that was a barrier. It is not wanting to sale and do the work properly: contact with the client, small talk, questions, advice, and even if the client do not buy today give him the opportunity to remember you, and buy from you another time.
I found a dress, they had It in 6 and 8. First person told me : we do not have your size. I have no complex being a 12 .
The answer and voice was not inviting. A good sales person would have
1 / we can try it on and order it for you
2 / we have this new model in your size blah blah ...
The answer was robotic, judging me up and down. My fault I came in with no rings , just my credit, card, my Bartaco order in hand, no make up, no signs of superficiality.
I GUESS I was not a good target.
RETAIL team did not bet on me to be able to fall in love and buy something right away.
I left the store, and found online that saks, bergdoff and TIBI had had my size available of the popeline dress.
I Went again back to the store, I live upstairs , I asked to try it anyway, figured out I needed a 10.
Went back to purchased it at $278 instead of the store $349 the brand had it in finale sale, got my dress today!
I am grateful to the store, I have discover a designer I did not know about. I mainly shop in small businesses for one reason SERVICE. read more