Ok so what I thought was just me browsing turned into a whole remodel of my living room. Jennifer…read moregreeted me and asked me if I was looking for something specific and $2700 later I had a whole new living room set. Now I ordered in March and the set wasn't delivered until June. I did put a deposit down and paid on it until the whole this was paid off. So don't let them tell you they don't do that. Upon initial arrival, the method by which they tell you your furniture will be delivered was spot on. I didn't have to wait all day. They actually came about 30min early. Problem was not all 4 pieces were delivered. I was not happy for obvious reasons. I immediately got on the phone with them and expressed my dissatisfaction. They then told me the piece would be delivered on Thursday (this was Saturday). And it turns out it was delivered on Thursday as promised. So the set is now complete. So overall it was good experience.

On Sunday we bought a 103 inch couch from Bibs Discount Furniture. I was told it would be delivered…read morelate today, so room could be made in the truck for the couch they would be removing from my apartment. (Sidenote- we were told delivery and removal of old couch was $150 total. On the receipt it had it at $150 each. I asked the salesman about this bc he said, "$150 total for delivery and removal." He apologized for the miscommunication. I should've known then that something was off with Bobs Discount Furniture.) I received a call in the afternoon today that my couch would be delivered in ten minutes. Great. I was home. My husband and I measured the doorway, wall.... before we went shopping. the couch is on their website as 103 inches. The delivery men-- FROM A THIRD PARTY CONTRACTOR, took one look at my doorway and said, "it won't fit. The couch is 106 inches and we need an extra 6 inches to maneuver." The delivery men were two skinny dudes. one complained the couch was too heavy for him. When the couch didn't slide into our door, they said, "that's it we gotta go. it doesn't fit." EXCUSE ME. The hallway by my first floor apartment door is 100 inches. the arms of the couch are leather. they didn't want to try and squeeze the couch in. I called my super who came in under a minute. he said he'd take off the doorframe and light fixture in the hall to give more room to maneuver. These guys said "no. we were only given 15 minutes to deliver the couch. I got other deliveries. I'm not doing it." I showed him the receipt, White Glove Service for delivery was paid for- no amount of time given, "if I lived in a building, it would take more than 15 minutes to get the couch into the lobby, the elevator, and into the apartment, set it up AND THEN remove my existing couch." I told him I was told it was an afternoon delivery so the truck would be empty so my old couch would fit in the truck. He said he needs to leave bc he had more deliveries to make--- I guess someone was expecting the mattresses thrown out of the truck onto the street when they were trying to get my couch out of the truck. He called his supervisor on my phone --NOT BOBS. And then spoke with the furniture delivery men's supervisor. The supervisor said "my guys say the place is too small. Do you want them to leave it on the sidewalk for you to get into the apartment." I told the supervisor that my super was there, drill in-hand to remove the doorframe and light fixture- to help, but his guys didn't care and loaded the couch (and thrown out mattresses) back on the truck. " I paid for delivery. They made a pitiful attempt and then were in a rush to leave. "my super will help." the supervisor apologized and said if his guys don't want to do it, he can't make them. But again, they could leave the couch on the sidewalk. I asked him to please ask his guys to try again. He said no and asked if I was refusing delivery. how can I refuse when they won't try a second time and were in a rush to get out of here? Yes, I said I was being forced to refuse because furniture delivery men put in a poor attempt and now I'm stuck without a new couch. I recorded the "delivery" after 45 seconds the guys said they were going to load the couch back in the truck. the couch was loaded before my super arrived- less than 60 seconds later!! All recorded! They didn't want to try a second time. the supervisor apologized and then hung up. I called Bobs number on the receipt- it goes to a main call center, not the store. The stores don't receive customer service calls. WTF??? I told the Bobs employee what happened, what I paid for, how the men refused to try a second time even with doorframe removed (plus wrong dimensions on the website and in the store) bc the men said it was larger PLUS EXTRA ROOM IS NEEDED-- we were never informed. The employee read straight out of the manual, "I'm sorry this happened. we can't control the third party movers. we can refund your money..." I asked for a refund. I was told it would happen in 3-5 days, "but you'll receive an email about the refund in a few minutes." It's hours later, no email. nothing in junk/ spam folder either. I asked to speak with the store salesperson I dealt with---- the call center said only they have access to contact the stores. I provided the address of which Bobs, name of sales person on receipt, order, number... After 8 minutes on hold I was told that "no one in the store is picking up the phone. would you like to leave a message?" I left a message asking to be contacted about the non deliverable couch. It's now 8:20pm. I've yet to receive any call or email from Bobs Discount Furniture. I've bought furniture before. I've moved before. Never have I had such an experience! Horrible attitude and customer service from both companies.

The best!! Amazing customer services. I love it. They have all you need for the house the furniture…read moreis amazing they have everything.

From the owner: Providing affordable options to make your house into a beautiful home!…read more We feature a great selection of living room, bedroom, dining room, home office, entertainment, accent, kids furniture, and mattresses in the Bronx.We offer many financing options to fit almost every budget, including flexible lay-aways and small down payments.

Reasonable price , service are fast and free delivery . They assembly my bed very well . Highly…read morerecommended . Thank you

TERRIBLE customer service at this Home Goods in Bay Terrace! Their MANAGER Claudia is a horrible,…read moredisrespectful, miserable woman with awful attitude towards customers!! I asked for a simple $14.99 refund (wow!) for a purchase at a different location that was too far from me, and she did nothing, nothing at all to assist me. What is she getting paid for to do then? Why is this awful woman with a sarcastic attitude a manager here?! She told me to drive all the way out to the Home Goods where I purchased to get a $14.99 refund. Who in the world says that?? And with such pleasure?! She shouldn't be working anywhere as a manager, what a disgrace!!!!

place is very narrow and packed full of stuff. good luck getting around the store. Not my kinda…read morestore but enough stuff to choose from.

We've been using Paradise Furniture for years, and I can't say enough good things about Bruce. He…read moreis incredibly patient, never pushy, and always takes the time to make sure you're completely comfortable with your purchase. His knowledge and honesty really set him apart. The prices are truly unbeatable. We recently bought a new home in Florida, and Bruce handled shipping our furniture there seamlessly. Not only did everything arrive exactly as promised, but he also saved us a significant amount of money in the process. If you're looking for great service, fair pricing, and someone who genuinely cares about his customers, ask for Bruce at Paradise Furniture. You won't regret it.

We have used Bruce for years and he is great. Friendly and honest with fantastic prices…read more Don't waste time - use Paradise !!!

I was wandering around Main street looking for furniture and I came here after I was referred to go…read morehere from another furniture store down the block. I was in the market to get a new sofa bed, but didn't feel like assembling another IKEA furniture. The people here were very courteous and was opened to bargaining. They have a basement with more furniture if you want to browse. I was able to get my couch further discounted and free delivery (I lived only a few blocks away though)! The delivery guys called before coming and brought my couch up without problems. They also helped with some light assembly. I have a pretty awesome couch now at a great deal. Will definitely look for more random things there.

I have never been so offended by any salespersons before. I was looking for a mattress for my guest…read moreroom. I personally prefer mattresses from Asia as they tend to be firmer than most firm mattresses. I called this store to ask about price and delivery options. When he found out I live on Long Island he said they can't guarantee delivery date since they will only deliver to LI if they happen to have furniture delivery in the area. I understand they have their cost so I suggested I can pay for delivery charge and even get a more expensive mattress to justify their cost. This guy just kept nagging how much it would cost them n it won't make sense to deliver despite the fact that I had already suggested to pay up n cover the cost. So I still held my cool and calmly told him again I would cover the cost. He then said "no I can't, it costs too much to deliver. Use your brain to think about it!" I was so furious I stopped him and said "how could you talk to your customer like that? I was being polite and calm, all you have to do is to say sorry we can't really accommodate that. There's absolutely no need to be so rude and ask your customer to use his brain!!" He was like "Ok. Ok." as if he doesn't care what I was saying. Still no apology nor remorse. I asked for his name (Mr. Wong) and I said I don't know if you are the boss or employee but either way good luck I'll give out an honest review in Yelp. And he still said, "Ok. ok" like whatever. I'm not sure if that's his real name but he sounds like around 45-55 year old with an accent. I think he's from Tai Shan area hence his accent in Cantonese. His attitude was like a older people scolding a teenager as if I know nothing. TERRIBLE!!! Never go there people!!! I'll give 0 if I could! The

This HomeGoods is quite small and not much space to walk through in every aisle. They try to take…read moreadvantage of the space by fitting a lot of stuff everywhere. There was too much to look at and so many goods of different brands and styles everywhere. It was hard to go through. Surprisingly, most of the lamps were plastic packaged and not dirty at all! They were brand new! Mostly you see a lot of dirty smudges on products at HomeGoods but in the lighting section the lamps were very clean and brand new. I found some nice goods like a 6 tier mini basket organizer shelf but it was too big for me to carry all the way home and I was about to go to an event before I got here. There was also just 1 large fake fig tree that was very appealing and a nice match to a couch. Not crowded in the midday and lots of parking around it because it is located in the College Point mall. Restrooms were working and it was next to the lighting section. Clean bathrooms.

I had a concerning incident when I visited HomeGoods the other day…read more As I retrieved a cart from the parking area, I placed my toddler inside and began pushing it toward the entrance. Unexpectedly, the cart locked while still in motion--right in the middle of the roadway--and I was left stuck trying to force the cart to move with my child near moving cars. I couldn't just leave it in the middle of the street as that would also be a hazard. There were no visible warning signs in the parking lot to alert shoppers to this locking system. When I mentioned it to customer service, their reply downplayed the situation as an inconvenience and failed to acknowledge the real safety risk, especially with small children involved.

Amazing experience. Sam Choi helped me and he was patient…read moreand helpful. I got old and started to get back pain from crappy mattresses. Been eyeing on Purple mattress but after I tried on a whole bunch of mattresses at Mattress firm, found something else that I liked more. Item was on sale. Tried massager reclining bed base and it was life changing! Had to get both. Set up delivery and delivery was on time and set up the bed quickly. Seamless. I'm very happy with the service and would find Sam again when I need another bed. I'd probably get another massaging zero gravity bed base and mattress in bigger size soon.

Recently bought a Tempur-pedic mattress here at the store and I am so happy with the purchase. My…read moreback pain has pretty much gone away since using the mattress and I am very happy with the staff and customer service here at the store. The manager Mia introduced quite a few options and we ended up with a Tempur-pedic bed. Overall we felt welcomed and we also asked tons of questions. She was really friendly and gave honest opinions which we really appreciated that.

I always try to buy all my household items at this PC Richards…read more Why because this store has the most honest and trustworthy salesmen Mike Greenfields is no exception, no high pressure sales approach and no just suggesting all the higher priced items. Mike knew what I was looking for and made it happen at a decent price. I always hated the pushy arrogant sales staff at other store's. Mike Greenfield and this PC Richards at Bayside 17 will always be my first choice.

I recently visited the PC Richard & Son Francis Lewis Blvd branch to purchase a new washer and…read moredryer solution for a very limited space in my home. I was assisted by Mario, who was friendly, knowledgeable, patient, and truly exceptional throughout the entire sales process. After explaining my space limitations, Mario recommended PC Richard's $50 in-home assessment service, where a surveyor visits to take measurements before purchase to ensure the appliance will fit. I was interested in the LG WashTower, replacing my previous GE washer/dryer combo. The surveyor completed the measurements and advised that the installation would be tight but feasible. I returned to the store, and Mario expertly guided me through the purchase. He answered every question and concern thoroughly, never rushing the process. His professionalism and genuine connection with customers are exactly what great customer service should look like. We secured the sale and delivery date without issue. Unfortunately, the delivery experience started off terribly. The first installation crew arrived, looked at the space, and immediately said, "Why didn't you buy the same machine? It's not going to fit." I was surprised because I had specifically paid for an assessment from PC Richard's to avoid this exact situation. After bringing the LG WashTower into my home, one crew member began speaking to the others in Spanish, saying that the unit would not fit. He then stated in English, "We can't do this. It won't fit." I explained that a surveyor from their own company had measured the space and approved the installation. I asked whether this was truly an installation issue or simply a service issue. The lead installer paused and attempted to explain that I should never have been told the appliance would fit. While I was discussing the situation with Mario on speakerphone, the crew simply walked away, leaving without completing the installation or haul-away service. To make matters worse, they forged my electronic signature and marked the delivery as completed. Thankfully, Mario immediately stepped in and handled the situation with professionalism and urgency. Within an hour, he arranged for a second installation crew to come to my home. This is where the experience completely turned around. Jorge and Joel arrived and were outstanding from the moment they walked in. Jorge calmly assessed the situation, listened to what had happened, and immediately got to work. Watching Jorge and Joel work together was incredible. Their teamwork, professionalism, competence, and positive attitude were the complete opposite of what I had experienced earlier. Despite being a two-person crew instead of three, they successfully installed the LG WashTower and completed the haul-away service in approximately two hours. This review is intentionally long because customer experience doesn't end at the point of sale. A great salesperson can create a wonderful buying experience, but a poor installation can ruin it completely. I want to specifically recognize Mario, Jorge, and Joel for turning what could have been a disastrous experience into a positive one. Their professionalism, dedication, and commitment to customer satisfaction are the reason I will return to this branch for future purchases. As for the first crew, I strongly encourage management to investigate their conduct. Installation jobs vary in difficulty, and there is a significant difference between "can't do it" and "won't do it." Their behavior came across as unwillingness rather than inability, and forging a customer's signature is completely unacceptable. Thank you, Mario, Jorge, and Joel, for restoring my confidence and proving what true customer service looks like.