Outstanding customer service from Mike. Extremely knowledgeable and zero pressure. I spent over an…read morehour there sitting in office chairs (mostly the X-chair) just to make sure I was making the right choice. Mike was patient and didn't make me feel like I had to rush into the very expensive decision. I ended up buying a chair, they assembled it, and it was ready for pick up the next day. I guess it could have been ready same day, but I literally sat in that store right up to closing time. It does seem to be an expensive store overall and their restocking fee is steep (at least the one for chairs that was relevant to me). But - the in-store experience is so thorough. If you are in the market for an X-chair or something even more higher end, it's worth a stop at this store. If anything, you leave more knowledgeable than when you came in. Side note - I picked up the chair at a different location and that guy was also incredibly helpful and friendly.

Francisco is great to work with here. He is really well versed and knowledgeable about the…read moreproducts. He has helped to guide me to the best pillows and chair for me. He was also very patient while showing me different color/material chair options to compare. Lots of comfy chairs to try out if waiting.

We ventured out on Black Friday to take advantage of bed sales. After a few failed attempts at…read moreother bedding and/or furniture stores, we made it to Brooklyn Bedding in northeast Scottsdale. We liked the basic layout of the place - efficient and organized. We were greeted by "sleep specialist" Ana V. who directed us to what we were looking for - the Signature line in a medium. She was helpful, not pushy, informed and listened to our needs. Within a short time, we ordered what we wanted - no hassle, no pressure for us to buy extra stuff (pillows, covers, etc.). It was in stock, so we were told we'd get an update in about 3 business days for delivery. By Tuesday, it was at our door - exactly what we ordered, in perfect condition. We love the new bed, and it's a great product for the value. We especially like that it was made just miles from our house! And our cats love the box!

i bought a helix mattress, i received it and it was torn in two places. i scheduled to have the old…read moremattress removed and the new mattress set up at the same time as i had back surgery and cannot set it up. well they picked up old mattress and new mattress came about half hour later and said they can not send anyone to set it up!. don't buy from this company, they don't care about their customers.

This isn't a reflection of the politeness of the staff - it's about Bassett's product quality and…read moreconsistency. Buying a custom sofa from Bassett has been my biggest furniture regret. The sofa I received does not match the aesthetic of the showroom model. It's wider and bulkier, with added pleats at the corners that make it look more rounded and frumpy rather than tailored and streamlined. I paid nearly $7,000 for a sofa I truly dislike, and it's been incredibly disappointing. It honestly looks more like a $1,500 piece from a budget retailer than the high-end item I thought I was investing in. Even more frustrating is that the company does not seem to stand behind its products. I can not in good faith recommend them.

We purchased a Bassett sofa from this location just 3 years ago because we wanted to buy American…read moreand were told at the time how great their service was. Huge mistake after this time the attached back cushions hang like deflated bags. This is in a two adult household so very gently used. I took pictures and sent to customer service hoping they would send someone out to add support to cushions. NO. They suggested we take it to upholstery shop yes the whole sofa since they are attached or they offered 30% off bags of stuffing that we could do ourselves. Wow!!!! Zero customer service. Don't buy from this place.

Sold cheap garbage that broke out of the box, then their website ignored my review and never posted…read moreit. I had to spend my own time driving across town to return it, at which point I received no apology or attempt to salvage the situation. The very definition of a shady business with terrible service. Will never return.

We are ready to order our pendant light. We sought assistance and were greeted by Dianna…read more We asked a number of questions before taking the plunge. Staff were very helpful, knowledgeable and pleasant. She answered all of our questions. Before ordering we noticed a sale was being advertised. Staff suggested we wait to see if the sale included our lamp. Good idea. We were thankful she said that. We will contact her mid week to order. Thank you Dianna! Shared parking lot.

Having always had a great experience with Spencer's, I turned to Spencer's once again for a new…read moredishwasher. Rusty at Spencer's Acoma Scottsdale location, helped us select just the right LG dishwasher for us. We bought it in 20 min last night, and installer Jacob just left us with the perfect install, 15 hrs later. Obviously, not everyone can hit the sales floor and installer scheduling as perfectly as we did, but I project you too will have a 5-star experience with Spencer's!

That's what popped in here to ask a few questions about my 8 year old refrigerator. I had the great…read morefortune of being helped by Matthew Osborne, what a treat! He took the time to listen to exactly what was going on and offered me solutions. While he could have upsold me, he instead saved me money and got me back to my day feeling reassured with what I already have! I will definitely be back to find him one day!

I feel that reviewer "David" must have had a personal issue during his visit and decided to…read moremisdirect some version of a tantrum at the unsuspecting and lovely staff that I've encountered several times at the Scottsdale location. I encountered a different staff members each time I've been there and have never experienced anything but a warm and friendly (not to mention delightfully cheerful and attractive) staff. Seems quite shallow and unkind to say otherwise. During each encounter, I wasn't quite sure if I would find what I was looking for; and each time, the friendly staff checked on me, gave me the space i wanted to really take my time and look around; then took all the time in the world to answer many questions and show me things I had overlooked. I explained my budget, and the guidance they provided was spot on. In the end, they not only figured out the spaces I was hoping to fill; but they gave me options, recommended a few simple, different pieces that I didn't expect, ended up saving me money AND led to my purchase of something better than I expected. They sat down, took the time and genuinely cared about helping me find something that truly made me happy. Paying for the perfect quality piece that will last a lifetime, instead of wasting money on what's typically disposable furniture these days, is absolutely the way to go. The DWR staff provided a great experience that will have me returning to them over and over.

His store in located in the Scottsdale Quarter. Helpful and friendly staff greet you and ask if…read morethey might help you. They are happy to help or let you browse at your leisure. There is their main floor and upstairs area for viewing. You may use their elevator or stairs to access the upstairs area. Some sleek and beautiful furniture arranged in a pleasing fashion. The furniture arrangements allow the customer to imagine how it might look in their homes. Very contemporary in feel. Don't forget the upstairs area for more furniture. Free street, covered and valet parking. Free WiFi.

What a beautiful store! The decor and pieces here are exquisite. The swivel chair is so incredibly…read moresoft and lovely to swivel in. Price points are rather high though quality is as is. Dani was the most lovely and warm welcoming. Would definitely return to see her if ever back in this store.

The quality of Roche Bobois' product is absolutely impeccable (5+ stars). Everything about it is…read morehigh quality. Since my original purchase I have made four subsequent purchases. Despite some problems with the delivery of my most recent order, RB made it right by reaching out and fixing the delivery problems. Their products are fantastic... fabrics, leather, construction, attention to detail... all heirloom quality. If you are looking for best in class quality, I don't think there is a better option in the entire state of Arizona.

We've been going to the location by Biltmore area. Found this location by mistake, glad we did…read more Everyone was very friendly and helpful. This is our new go-to location. Glad you opened up this location.

Na'eem helped us on a busy Saturday morning about a month ago. He spent about an hour with us…read morewalking us thru the pros and cons of each type of flooring from luxury vinyl plant to laminate to manufactured wood. We took home 5 samples to view in different lighting of our soon-to-be-renovated home and ultimately chose the LVP. It provided the best protection for our lifestyle with 4 dogs and didn't have the loud-ish noise that laminate has when being walked on. Definitely appreciated Na'eem's knowledge and patience.