Had a great experience purchasing with Mancini's. Selection was great and Rich heard what I was…read morelooking for and knew exactly how to guide my purchase. An issue came up with one of the mattresses I purchased. Elias went above and beyond to support me in the process to get the issue resolved. Will be purchasing here again when the need arises!

It was a really fruitful opportunity because I was able to purchase the mattress that will suit our…read moreneeds and was delivered the next day which was really good.Very nice experience.

Calvin was really amazing throughout the whole process of purchasing our new bed. From the time we…read morestepped in the door to the time of delivery. He answered all of our questions, followed up with us as we were deciding, and made the payment process as smooth at possible. He showed us every single feature of the most comfortable bed of our lifetime. We love our new bed and appreciate his help making such an important decision.

Many styles to view and try. Excellent knowledgeable sales…read moreperson Jag helped us out. My husband was able to find something he liked and we are glad we came here first.

BUYER BEWARE Believe the negative reviews on:…read more- defective products - ridiculous delivery delays and - the deceitful sales practices. Buying from Costco is a much better option. The Costco service and warranty are so much better. The Human Touch distributor is super accessible, very friendly, and they do in home service as well!. Here are the RTB People affiliated with the Menlo Park store. Note: They own the other 2 locations in San Mateo and Sacramento as well. Cody Paz (Store Manager) Robert "Rob" Walker (Franchisee) Juan Garcia aka "JG" (Delivery guy - not in store) In-Store (Scam Scene) Service at Relax the Back is deplorable. The sales floor guy (Middle eastern guy) completely ignored me when I walked in. The Store manager Cody came over to me, but as with all Sales professions, Sales people are nice and helpful right up until the money has left your pocket. Cody would be no different. I went in to Menlo Park to buy a massage chair on 10/28/24. I found one (The Human Touch) as soon as I walked in and was ready to take it home that day. Cody talked down about the chair's color (blue), which I didn't mind, to make me not like the chair. The chair was on sale, so he upsold me to a $11k chair ($10,911.41 total out of pocket), the Quantum Pro by Cozzia. The chair was $1,000 off online, but I didn't know this. Cody promised me he'd beat any deal online. He swore by the service, saying if anything was wrong they will right the ship. He was doing his job and selling me hard and fast. He offered me a $1,000 discount, free white glove delivery service ($650), and a free pillow. The catch: The chair wouldn't be delivered for 2 weeks. I asked Cody to confirm the delivery date. He said it would definitely be there in by 11/11. He said that I could come in daily and use the chair *WARNING: Here's the BIG problem I ignored. * Cody said there might be a problem getting the chair because he didn't see one in the warehouse. I offered to buy the chair he had on the floor, but he said no. He then said there was one in the warehouse but it was marked as defective/RMA. Eventually he said he found one, so we completed the sale. I left the store with my pillow in tow. I wanted a Tempurpedic pillow, but he talked me out of that too. I visited the store maybe twice in the 14 days I was waiting for my $11k massage chair. Each time the other floor sales guy ignored me and Cody's "nice-happy to help" sales guy mask came off. Cody was impatient with me, which was weird, since each time I was in the store, I made a purchase. Crazy right? Delivery Experience (Terrible) I never asked Cody for delivery updates. I just trusted him that it would arrive as promised. It did not. Cody called me on 11/11 asking if the delivery guy reached out to me, to which I responded no because he hadn't. Cody then gave me Juan's name and number and said if he doesn't reach out today 11/11, he'll definitely reach out tomorrow 11/12. I phoned & texted Juan to get a delivery date and time and he was dismissive and disrespectful. He said they couldn't deliver until Thursday 11/14. The order was now late, so I cancelled it on 11/11 at 7:13pm via an online request to cancel. Rob Walker calls me after hours to try to save the sale. Make no mistake about it! I noticed the chair was already unboxed and was defective. He unloads it in my place, and leave. I go ask him to plug it in to make sure it at least works. He plugs it in, the light comes on, so he says "It works!" while running out of the door without doing a test run. Juan said "If there's a problem, you can just call the store." After I insist, he agrees to do a test run. The feet attachment moves. He said okay it works and leaves again. *Well the rest of the chair didn't work. $11k dollars, 2 weeks later & time wasted.* I believe they sold me the defective chair Cody said was in the warehouse. At 4:35pm, I call the store immediately. Cody asks me to do a bunch of troubleshooting things I've already done, and then tells me he's on his way. I don't want this. I ask to have Juan take the chair back but he insists he wants to check it for himself. Same result. I ask them to take the chair back but they want to keep trying to figure out the problem. On 11/13, Rob admits neither of them know anything about the chair because it's so new. Now it overheats. I mention to Rob and Cody that I didn't really get the $1,000 discount Cody offered. They both refused to honor it, and maintain their deceitful sales practices. I cancel, ask them to remove the chair since it's not working and refund me my money. To keep an unsatisfied customer out of the store away from potential customers, they gave my refund check to Juan to deliver to me. Never knew Jacki til this review. I hope my review helps you get a better deal/service from them. It's wild how they attack you because you gave them feedback on an experience they created for you, instead of fixing their problems. Costco is the way to go!

I realized I might be having low back pain from the lack of lumbar support on my Steelcase Leap and…read moreHerman Miller Aeron - which I've been using for basically a decade at this point, so I started researching the perfect office chair. I spend a ton of time at my desk for work/gaming, and my research took me in the direction an Anthos chair which apparently had amazing lumbar support. I went to Relax The Back solely to try that chair out thinking it was gonna be the winner, didn't really like it, then Cody steered me toward a chair from a brand I'd never heard of (Lifeform). Very little information about the smaller company online, but working with Cody - who is awesome (and amazingly patient) by the way - he guided me to probably the best chair in the world for me. I bought the chair ~3 months ago but am just now reviewing it, and I love it. Thanks for all your help Cody, I'm glad I took the risk on this unmarketed chair thanks to you steering me to it! As an addendum, I normally leave reviews on Google and then copy/paste the same one to Yelp whenever I have a good experience with a company. I'm glad I never looked this place up on Yelp before I went because I would have been dismayed by all the 1-star reviews. My experience was the complete opposite, Cody was very very reasonable and communicative throughout the whole process, and I'm glad I bought my expensive chair here.

Great Service I…read morewant to give thanks to Maryjane at the Mattress Firm's El Camino store. Her service is simply great. It is very hard for me to decide which bed to buy. There are a lot of considerations. MJ is very professional and knowledgeable about all beds. She is very patient and she never pushed me. She ask me to take my time and to lay down and feel the differences of the beds. She helped me to make an decision on purchasing the bed. This is one of the smaller stores, but the service is great. Estefany is great too, and their manager Dee is very efficient and helpful. I have had a wonderful experience at that store. Thanks!

George made my experience here awesome. He was super knowledgeable and didn't pressure me at all…read morewhen explaining all the options. I ended up buying a mattress and a box spring and I'm very happy with the pricing and the process (especially compared to Mancini's where I felt scammed).

GREAT EXPERIENCE ! Mac is the Best sales person very…read moreknowledgeable in the field. I probably drow Him crazy I went twice with my questions and all very specific what I was looking for. What impressed me the most was his honest answer : I asked him about the return policy, and HE SAID WE DON'T TAKE RETURNS BECAUSE THAT GUARANTEES OUR CLIENTS THAT THE BED IS PERSONAL..... and that is what convinced me .. I asked the same question in other places and They werere...Oh yes, no problem. We can get the mattress back, etc.... I got my mattress delivered in 2 days, and I was EXACTLY the right time with 2 awesome delivery guys. They were very professional. I was very impressed. They wore gloves to handle my mattress, and they covered their shoes so they didn't scratch my floor.

What a fantastic experience with Sleep Haven Bedding today. I needed a king sized bed frame today,…read moreand I needed delivery ASAP. When Ali answered the phone, I could tell he was the person I wanted to buy from: He focused on exactly what I needed, was interested in my problem, asked great questions. I zipped to the store to confirm what I needed and cannot say enough how excellent the customer service was. Ali's partner, Mac, immediately offered to deliver the frame himself. 15 minutes later, at our home, Mac not only set up the new bed frame but also drilled holes in our headboard and affixed it to the new frame! Then he helped us assemble the bed. Aside from the outstanding service, I really liked both Ali and Mac. They own and operate the business and run it with that family-owned earnestness. Sleep Haven Bedding earned a new loyal customer today.

My wife and I stopped by last week and we were greeted by Jonas who helped us pick out. Beautiful…read morebedroom set! Great value and great service!

Huge Selection of high quality furnishings and some pretty good prices when they have a big weekend…read moresale. Surprisingly good service with EXCELLENT delivery too! For years we have been searching for a good set of dining chairs to replace the worn ones at our dining table. It's a bit like the story of the three bears - quality varied greatly from place to place, either quality was too low or prices too high, or the style just didn't work wherever we went. Then one day, we happened to find the time and purely on happenstance on our morning walk, we wandered on in here to find a set of chairs that matched our existing table at a price that seemed quite reasonable after discount. Our shopping experience was low key.. we wandered in, looked all around for maybe 15-20 minutes and once we found what we liked, we actually had to flag down a salesperson to initiate the transaction. We never felt pressured at all during the whole time. The Delivery - PRO TIP WARNING: As Murphy's Law dictates, I happened to mistakenly schedule the furniture delivery on a day and time that I would not be home. That would not be a problem, except that to reschedule a delivery, there is a $49 surcharge once scheduled.. However, I called the delivery center to explain my situation, and the delivery came early on the scheduled day BEFORE I had to leave for my other appointment. BRAVO! Overall - 4.5 stars - a half star off for the mandatory penalty charge to reschedule a delivery. Again, they made every effort to show up early ahead of my other time commitment and like in the Olympics, they PLANTED the landing! And oh yes, the dining new chairs are wonderful! - and guess what, the chairs REALLY are made in Denmark.. works for me!

My husband and I purchased furniture from Ana Furniture a couple of weeks ago, and I felt compelled…read moreto share what an exceptional experience we had--largely thanks to Winnie Huang. I want to start by saying that I almost never write reviews. Like many people, I usually only take the time if something goes wrong--but this experience was so overwhelmingly positive that I genuinely felt Winnie deserved recognition. I wanted others to know just how incredible she is. From the very beginning, Winnie provided truly outstanding customer service. We ran into an unexpected issue with our scheduled delivery on 4/4 when we discovered--at the last minute--that our street was going to be closed for an event. Despite the late notice, Winnie was incredibly understanding and immediately helped us reschedule for the following Tuesday without any hassle. When the furniture arrived, we realized the couch delivered was not the color we had selected. I contacted Winnie, and she responded right away with professionalism and care. She confirmed the mistake and promptly arranged for the delivery team to return the sofa and organize a replacement in the correct color within just a few days. Then, after giving it some thought overnight, we realized the sofa we originally chose was actually too large for our space. Once again, Winnie went above and beyond. She patiently listened to our concerns, sent us photos of alternative options, and encouraged us to visit the showroom to try them in person before making a decision. That extra step made all the difference--we ended up finding a sofa we loved even more, and it fit our condo perfectly. Throughout the entire process, Winnie was gracious, responsive, and genuinely committed to making sure we were happy. Her level of care, patience, and attention to detail is truly rare these days. She didn't just help us purchase furniture--she made sure we found the *right* furniture for our home, and she stood by us every step of the way. This is, without a doubt, one of the best customer service experiences we've ever had. Winnie turned what could have been a stressful situation into something seamless and even enjoyable. If you're looking for furniture and want a truly exceptional, stress-free experience, I cannot recommend Ana Furniture enough--especially Winnie Huang. She is an absolute gem, and you will be in the best hands possible.

The value of the furniture is absolutely worth it -- and we were lucky to catch the no-tax sale…read morethey were having! Thank you Richard for all the help! He was amazing with the service and took the time to explain all the furniture pieces we had questions about. He was super patient, knowledgeable, and made the whole process easy and stress-free. We even decided to add on the delivery service, and Richard made sure we got clear delivery dates and updates on when our dining table would arrive. The furniture was so comfortable that my friend actually fell asleep on it while we were testing it out! The store had a great selection, and Richard really went above and beyond to make sure we found something that fit our space and style. Overall, such a great experience from start to finish -- highly recommend asking for Richard if you visit!

The experience and walkthrough on the mattresses were very good. If they get a good sense that…read moreyou're interested and ask a lot of questions about the mattresses they are very attentive and service is very informative and helpful. I think this place benefits if there are 1-2 groups browsing otherwise the staffs attention gets divided and it doesn't feel personal which I think when buying a mattress is needed cause it's kind of a lifelong commitment buying one. We tried different toppers, pillows, and features of the bed to adjust the height of your head/legs. We didn't order so I can't speak on that however they did say shipping will take a while so don't come here if you're looking for something quick They also sell headboards and side tables which is a nice plus. Also water and on tap healthade kombucha is offered

Miguel was amazing! He spent time to answer all my questions and I'm finally happy that I will be…read moreable to get a bed that feels supportive in years!