Had purchased a collins 52 inch fan, then I discovered they had a store near by in Palo Alto. I was…read moreinterested in buy a couple more smaller fan for the other rooms so I went over to Palo Alto (short drive). I really like to buy local vs online when I can to support the community. When I went into the store, I was just ignored then someone finally the lade asked me I needed assistance. I shared with the women that I was looking to buy a fan white, wifi/app enabled smaller than 52 inch. Similar to the one I had purchased from Visual Comfort. I had been on their website - hoping to buy a couple more fans that were smaller than 52 inch for some other rooms. She motioned toward the back of the store as she walked back to her desk- they had 5 on display in the back of the store. I shared I was looking for something smaller than 52 inch as I walked toward their 5 fans on display that were 52 inch or larger. She told me to look at the website and went back to reading text on her phone. I guess her text messages were really important. If that's how you treat your customer - I'll be returning the fan I purchased (see attached pic of the fan I'll be returning - it was over $700). https://www.visualcomfort.com/us/c/shop/collins-fans?srsltid=AfmBOorE2X74qZUKmVg4CsSQ4xiz07cDY31JQ2MOi96d7mZt-jt_79in

I came in about some tech lighting issues, that I had put in the kitchen years prior. Gillian was…read moreso helpful trying to figure out my problem and then going all out to get the answers. I was impressed by her tenacity and effort she displayed. And of course her great attitude!

The customer service and skilled repair representatives are wonderful! I brought in a light fixture…read morethat needed new wiring and they had it done the same day. So grateful they were able to get it to me super fast! If you need a light fixed just take it over there and see what they can do before having to buy a new one. My fixture was purchased online and it was brand new but the wiring broke when the electricians were trying to out it up. The shop is filled with light fixtures so check them out! I'll be going there for my lighting and fan needs. Thanks again!!

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

Serious lighting store. They have a good selection on display, and even more importantly, have all…read morethe catalogs and can order for you. I had looked online very extensively for a pretty specific type of light, and hesitated to spend alot of money just based on one bad photo. The sales staff here really know their stuff, and can give valuable advice and intel and the contents of the many catalogues they have or have access to.

Had a great experience here, and really appreciate their help and customer service. I brought in a…read morelight to be repaired on Friday afternoon, not knowing what to expect or how long it would take or cost, and it was repaired early Monday and was very affordable. I worked with the owner, Chris, and Danny did the repair-- both were very friendly and helpful, and answered my many questions. I'm really glad to know that they are there!

I am very satisfied with the service. They are professional and friendly. I feel very comfortable…read moreand glad that I found them. The price is reasonable and I would like to work with them again in the future project.

They fixed all the issues revealed in our house inspection report. Super professional, amazing work…read moreand reasonable price! Highly recommend!

I recently hired this company to install outlets for bidets, run a new dedicated circuit for the…read morebathrooms, and install an outdoor Nest camera--and I'm really glad I did. Joseph, the technician, was excellent. He was very clean and professional throughout the entire job. He made sure all areas were properly covered and protected before starting, which I really appreciated. Before doing any work, Joseph took the time to clearly explain everything he would be doing, which made me feel confident and informed the whole time. The installations came out clean and exactly as expected. During the job Joseph also made suggestions on items that he saw. Overall, great experience--professional, detail-oriented, great pricing and easy to work with. I'd definitely recommend them and would use them again for future projects.

I just completed a whole house re-wire project with TD West Electric and I cannot recommend them…read moreenough. The team was thoughtful, methodical, and respectful throughout the whole process. My home project turned out to be very complicated and the team, especially Joseph, was over-communicative throughout the project to make sure I was well informed of the timeline. The team was mindful of our space (and our son) and cleaned up well when they were done each day, so much so that my other family members were not aware work was going on at all. Lastly, Dinh and Tom were great to work with all the way to completing the inspection. I have already recommended TD West to my neighbors and will happily recommend them to anyone looking to get electrical work done.

Outstanding customer service. I needed a light bulb for a dimming ceiling fixture and I didn't want…read moreto go to home depot. Even though it was a $5 transaction, they provided hands on attention to me and demonstrated the output of bulbs with different levels of brightness and whiteness. They even lent out several bulbs to me for the price of one so I could test out at home. I felt incredibly well attended to as a low end customer, which speaks to their prioritization of quality service.

We have purchased most of our lighting here, helpful staff and competitive prices but we can no…read morelonger access their website as it is not secure and web browsers restrict it

Came within an hour of my request. Tech (Jackson) was knowledgeable, knew what to fix immediately…read moreand had everything needed to do the job. Price for labor and parts was competitive. Would definitely seek them out again.

Neutral experience. They did a good job. 1st job was to install a tesla charger ($500) and the tech…read moreworked for 1.5hr . Seems like a fair deal. We called them back to run a conduit for a 5 ft straight line from a high outlet on the wall down to create a lower outlet ($695). This seemed steep for a 30mins job without any bending/complexities. Maybe it's me and i'm not used to peninsula pricing

Meeting Matthew Shields was one of the highlights of my estate sale journey. Matthew is not only an…read moreincredibly knowledgeable expert in antique lighting and restoration, but also a true artist and craftsman. His specialty and personal passion is 18th-century antiques, while my taste leans more toward vintage Hollywood Regency and French-inspired décor. Even though this chandelier wasn't the style he would typically choose for himself, he restored it with extraordinary care, attention to detail, and respect for its history. When it was finished, he stepped back and said, "It came out beautiful," and he was absolutely right. He transformed my vintage Schonbek chandelier into a breathtaking centerpiece. Every crystal was thoughtfully placed, the brass finish is stunning, and his knowledge of Strass crystals, antique lighting, and restoration is exceptional. He shared his expertise generously and made the entire experience enjoyable. Beyond his talent, Matthew is simply a wonderful person--kind, honest, patient, and passionate about preserving beautiful pieces. It's rare to meet someone with this level of craftsmanship and integrity. I am so grateful our paths crossed. If you're looking for someone who treats every antique with the respect it deserves and delivers museum-quality work, I recommend Matthew Shields without hesitation.

Excellent advice and quality repair of my lamp. Fascinating shop from another era. Many wonderful…read moreantiques.