Appliance Worx was assigned to us from our home warranty co. FIRST AMERICAN WARRANTY…read more Peter was sensational. Replaced our "craft" ice maker, showed us how to turn it on & off and explained the trouble we were having and set clear expectations moving forward. ABSOLUTELY SENSATIONAL. FIRST AMERICAN WARRANTY....NOT SO MUCH. initially they assigned us another appliance repair company (their name escapes me at this time) and when I did just 20 min of research found out on the BETTER BUSINESS BUREAUs website that they were "COMPLETELY ROTTEN". Those were the exact words they used in describing that company. I had to DEMAND to speak with a manager before FAW assigned me someone else. Peter from Appliance Worx arrived, listened to us, diagnosed the problem and amazingly had the replacement "CRAFT ICE MAKER" on his truck. Replaced it.....and the whole visit took maybe 40 min. Moral of the story/review.....Appliance Worx is great. Dont let your home warranty ppl give you "crappy" service ppl.

Worst company every. I called off work for my early morning repair today after waiting 2 weeks for…read morea part. They changed the appt and I went to work late for the reschedule later in the day, then they called out completely after asking me, a single 60 yr old woman to pull out fridge and unplug it so they could do the repairs. Then send me a text cancelling all together with no other appointment offered. I called them. They said the soonest is in 3 days. So my meds and food go bad. I asked isn't there another rep, they said not in my area Roseville. If you are in Roseville don't go to this company. I am working with my warranty to get this changed. We all understand ER appts but rather weird since I was rescheduled already. Just poor way to run an appliance repair. No parts, no other people. And hang up on me. Never use this company

Do not trust these reviews, i am pretty sure a lot of these reviews are fake. We had their…read moreTechnician Michael K who came out on the FIRST service call to fix our leaking washer. This individual states "theres no leaks with your washer, it just needs to be cleaned from detergent" and proceeded to charge us $200 to clean it. 30min after he finished "cleaning it" and left our house, it started leaking again. We paid $200 to get a leak fixed that was not fixed. We contacted the company again for them to come out and diagnose the washer again for leaks. The second time he came out he said the washer i had was "too complex" and that the leak is intermittent. The washer has leaked the last 4 times it has ran, maybe they need to learn vocabulary in understanding that intermittent would mean it only leaks sometimes, not every time. If the washer is too complicated for you to work on, why are you getting sent to begin with? The second time he came out he magically found two leaks but him and the company desk person REFUSED to give me a cost on how much it would cost to fix. They wanted to charge me TWICE for the same leak. Additionally, they wanted to give me a price to fix after a 3rd visit when they are already in there fixing the leak and only until the guy opens our machine again, i am assuming just so they can get more money from us as coercing customers to pay after half the labor is already done. I chose to give this company one last time to make things right and gave the green light to schedule a third appointment to fix our washer which we NEED. Well the time came for them to fix our washer for a third time, and this time with a different technician, named Serge. Coincidentally, this person had to cancel the service call because his car "needed to be worked on and picked up" at the time of the service appointment. Coincidence? Do yourself a favor and RUN from this company. They will take your money, waste your time, and give you the run around instead of being transparent and honest. If the company sees this, i hope you get the Karma that you deserve for taking advantage of people while being in a vulnerable position. Complete joke of a company.

Superior customer service from start to finish! Elijah was super professional, on time, and knew…read moreexactly what to do to repair our broken ice maker. Communication was excellent throughout. I highly recommend this company and technician!

Absolutely astonishing customer service!…read more A plastic piece holding the top shelf of my dishwasher in place spontaneously snapped, leaving the right side of the shelf sagging. I called Daniel, who happened to be in the neighborhood and was here in a mere 20 minutes. He identified the problem, called the parts supplier, found what was needed was in stock, ran out to get the part, came back a few minutes later and finished the job. Maybe I should say "parts" since he asked if I wanted to replace both of the shelf supports. Given the age of the dishwasher, the fact that they're plastic and that one had already just broken, that seemed like an excellent idea that hadn't crossed my mind until he mentioned it. The total time from when it broke to when he did an excellent job of fixing it couldn't have been more than 90 minutes. I've never experienced anything like it in my life!

Called in the morning and Daniel came within three hours to replace the suspension rods in our…read morewashing machine. He was friendly and super quick. I had just put my toddler down for a nap across the hall and she never even stirred. He was in and out in no time. I am confident that my washer will work much better now! Happy customer here!

Fast , accurate!! UNit went out Friday night came right away on Saturday and was flexible with my…read moreSaturday schedule, even though for us it was kind of an emergency because I have a small infant, we had already made plans for brunch with a friend from out of town, and they worked with us. My unit went out when the temperatures were still dropping significantly at night. Not only did the technician replace the amp that went out, but I also had a smart thermometer/thermostat that I wanted to have installed but had not made an appointment for he was able to do both very efficiently and I would say in about an hour and a half. This also included allowing me to paint behind the new thermostat so that the wall paint matched. I feel like this appointment was one of the most efficient. Appointments I have had in a very long time as I got three things done in about one hour! Highly recommend! Very good technically!

Our AC was not cooling our house, but instead blowing warm air. Alex came out the same day and was…read morevery prompt and got the work done in less than an hour. He figured out what the issue and went out of his way to cut a tree that was right next to our AC unit and was contributing to clogging our filters! Thank you so much, Alex for all of your hard work and for coming out on a Sunday! We are so grateful and thankful.

These gentlemen came out within 2 hours of me calling on a Saturday…read more Very fair and reasonable prices and really thorough. Appreciate the honest work. I will definitely use them again in the future. Thank you.

I noticed that my refrigerator was leaking and I tried turning the valve off but was still leaking…read moreall over my flooring. It was so late in the afternoon(after 4:30pm) and I didn't think that I could get it looked at till the next day. I was so wrong, they let me know that it might be late(6 -8pm) but they would definitely come tonight. They arrived after 7pm, gave me the Diagnostic and fixed it. I was so relieved because I didn't know how I was going to keep the water from ruining the flooring throughout the night. Their price was very reasonable. It was cheaper than some of the other companies diagnostic fees. If and when I ever need any more appliances repairs, they would be my first call. Thank you so much!! I can sleep well tonight. :-)

If your appliances are acting up, don't waste your time with anyone else. Zack from Sublime…read moreAppliance Repair is a total pro. He's a straight-shooter who actually knows what he's doing--no guessing games or part-swapping. He diagnosed my washing machine in minutes, gave me a fair price, and didn't try to upsell me on some BS I didn't need. Honest, reasonably priced, and the work is top-tier. Hard to find a repair guy with this much integrity. Save yourself the headache and just call Zack.

Oven button not working on built in electric range. Called Sublime and very accommodating with…read moreschedule and responsive. Oded was very honest and professional. He ordered the part and installed it and it's working fine. Cost was reasonable and cheaper than buying a new one. I recommend Sublime!

Let's call it what it is: A SCAM…read more I scheduled a service appointment to have my washer repaired after being told there would be a $75 diagnostic fee, which would be applied toward the repair if I chose to move forward. The technician arrived the next day within the scheduled timeframe, which was the only positive part of the experience. The technician used a shop vac to drain the remaining water from the washer and spent about 20 minutes in the laundry room while I remained in the living room. During that time, there was no communication about what he was checking, what issue he found, or what diagnostic steps were being performed. I never saw the washer taken apart, nor did he explain anything during the inspection process. Afterward, he simply stated that repairing the washer would cost the maximum amount to fix and suggested I should just buy a new washer instead. He identified the issue as the motor, but when I asked how he came to that conclusion, he struggled to provide a clear explanation and appeared unsure of his own diagnosis. A trustworthy and professional repair technician would normally walk the customer through the issue, explain what was found, and show evidence of the problem before recommending a costly replacement. Unfortunately, that did not happen here. Based on this interaction, I do not feel confident in the accuracy of the diagnosis or the integrity of the service provided. I would not recommend this business to anyone looking for honest or transparent appliance repair services.

They checked out my dishwasher for a leak and told me it couldn't be repaired only replaced. I…read morerelayed this information to my property management company and when they came back they repaired the dishwasher. Afterward, they observed the water line running to the dishwasher was damaged and leaking and tried to tighten it. He told me to watch it for a leak and tell the company if it continues. When I contacted them saying it had continued and that I thought it was strange the appliance was repaired and not replaced after what he initially said, they said the technician never said any of that and that they weren't liable. All because they didn't want to pull the dishwasher out and replace the water line like they should have in the first place. Terribly dishonest and I can not recommend them. Edit: they are now harassing me for this review and threatening to sue me if I do not remove it.

As usual, Niko is knowledgeable, capable, quick and always a super nice guy! I can't say enough…read more He is the best repair guy I've met in decades! He and his company- Real Tech, are definitely the way to go!

Our washing machine broke and I called real tech. I was able to get an appointment the next day and…read morethey were super helpful and friendly and explained everything in detail. I really appreciated their honesty about what was wrong and how much it would cost. In the future, if I had another problem with another appliance I would call them again for sure.