The diagnostic fee was very fair, their response time was fantastic, and communication throughout…read morethe entire process was excellent. The repair cost was a little higher than I had initially hoped, but once the technician arrived and explained everything, it made complete sense. He explained that, as an authorized Samsung repair company, they have to pay licensing fees to Samsung and continuously stay up to date on Samsung's ever-changing technology and repair procedures. That level of specialized training is something many other repair companies don't invest in. In fact, before finding them, I contacted several appliance repair companies, and every one of them told me they worked on every brand except Samsung. That alone speaks volumes about the expertise this company offers. Not only did they repair my Samsung refrigerator's ice maker, but they also fixed my Samsung dryer, which had stopped drying properly. The technician went above and beyond by explaining everything in detail, answering all of my questions, and making sure I understood the repairs. Everyone I dealt with was friendly, knowledgeable, and professional from start to finish. I'm incredibly grateful to have both my refrigerator and dryer working again. I highly recommend this company and will absolutely use them again in the future.

Appliance Worx was assigned to us from our home warranty co. FIRST AMERICAN WARRANTY…read more Peter was sensational. Replaced our "craft" ice maker, showed us how to turn it on & off and explained the trouble we were having and set clear expectations moving forward. ABSOLUTELY SENSATIONAL. FIRST AMERICAN WARRANTY....NOT SO MUCH. initially they assigned us another appliance repair company (their name escapes me at this time) and when I did just 20 min of research found out on the BETTER BUSINESS BUREAUs website that they were "COMPLETELY ROTTEN". Those were the exact words they used in describing that company. I had to DEMAND to speak with a manager before FAW assigned me someone else. Peter from Appliance Worx arrived, listened to us, diagnosed the problem and amazingly had the replacement "CRAFT ICE MAKER" on his truck. Replaced it.....and the whole visit took maybe 40 min. Moral of the story/review.....Appliance Worx is great. Dont let your home warranty ppl give you "crappy" service ppl.

My ice maker quit so, based upon their great YELPS , i made an appt…read more The tech called and briefed me on their service call charge($85) and cost of a new ice maker if necessary($200-300). Steve arrived right on time and went to work while i worked in my office . After about 1/2 hr he called out and announced that he was all done. The problem? A frozen valve. Total fee: $85. We were an EZ mark for a company with less (or no) integrity. Wish i could give them 26 stars!

Steve was responsive to my call and scheduled my repair soon after. My ice maker had been broken…read morefor a couple of months. He had to pull my fridge out to get at the back, not an easy task! It is now fixed!! Thanks Steve!!

I hired A-1 based on the recommendation from the company I purchased my appliance from, and paid…read morealmost $900 for a poor and rushed installation job on a very expensive built-in refrigerator. It took almost a whole day to correct the mistakes they left. I called the office with my disappointment with the installation and never received a call back. Here's a list of the things that had to be corrected: 1.) The fridge was not fully seated in the opening, causing 1/2" + gap between the face of the cabinet and the rear side of the door panels. Caused by the water line and power cord being pinched behind. They weren't routed correctly!!! 2.) The power cord was not fully inserted into the outlet, and the cord was pinched behind the fridge body and the rear wall. Had to remove the fridge, re-route the line, and actually plug it in all the way. 3.) Water line pinched behind fridge, and water extension line added that was unneeded once the waterline was properly routed. LUCKILY it was a stainless line and didn't cause a huge water leak in my brand new kitchen. Had to remove the fridge and re-route the line, to correct this. 4.) Upper trim panel installed out of square with the face of the cabinet, causing the compressor door cover to be difficult to remove. Had to adjust the legs, reset the refrigerator, and reinstall the upper trim panel to correct this. 5.) Fridge not centered in opening, causing rubbing with right side trim. The trim flexed as the refrigerator door was opened and closed due to pressure from the refrigerator hinge. Had to adjust the legs and reset the refrigerator to correct this. Unfortunately, I was at work while this install happened. It was extremely disappointing to come home to the most expensive refrigerator I have ever purchased, all crooked in the cabinet and sticking out (not built in at all). My friend at the house told me the installer was adamant that this was how it was supposed to look. I'm out almost $900 bucks and a full day, along with my contractor fixing all those installation mistakes. I called the following week to the office to explain my issues and never received a call back. I feel RIPPED OFF.

Prompt and responsive, and helpful! They were very professional in following up with an…read moreinstallation issue we had.

Our 10yo dryer stopped emitting heat. My spouse scheduled an appointment and Viktor came out the…read moresame day. I do not usually feel comfortable having male techs in our house unless my spouse is home, I've had bad experiences. It needed a part Viktor didn't have, he came back the next morning and finished pretty quickly. Viktor is super professional, polite & respectful. We appreciate having a working dryer in less than 24hours. Thank you!

Fast response, Vicktor was polite and knowledgeable. He came…read moreto repair my dryer, gave me a fair estimate, and quickly scheduled a follow-up appointment. I was very relieved and happy! Thank you!

Absolutely astonishing customer service!…read more A plastic piece holding the top shelf of my dishwasher in place spontaneously snapped, leaving the right side of the shelf sagging. I called Daniel, who happened to be in the neighborhood and was here in a mere 20 minutes. He identified the problem, called the parts supplier, found what was needed was in stock, ran out to get the part, came back a few minutes later and finished the job. Maybe I should say "parts" since he asked if I wanted to replace both of the shelf supports. Given the age of the dishwasher, the fact that they're plastic and that one had already just broken, that seemed like an excellent idea that hadn't crossed my mind until he mentioned it. The total time from when it broke to when he did an excellent job of fixing it couldn't have been more than 90 minutes. I've never experienced anything like it in my life!

Called in the morning and Daniel came within three hours to replace the suspension rods in our…read morewashing machine. He was friendly and super quick. I had just put my toddler down for a nap across the hall and she never even stirred. He was in and out in no time. I am confident that my washer will work much better now! Happy customer here!

Luis was communicative, efficient, friendly, and knowledgeable. He quickly identified the broken…read moreparts in my GE cafe series double oven and obtained genuine GE parts, then installed them. He worked better and cheaper than GE/Bodewell, who cost twice as much to diagnose the issue and then sent parts that were delayed and broken by FedEx. Overall, his diagnosis and repair cost me a third of what Bodewell quoted for all of their parts and labor. I will be using ACETECH again. I've learned my lesson: use ACETECH, not GE's Bodewell repair service.

I recommend ACETech Appliance Repair! Luis is prompt, courteous and knowledgeable. We had an…read moreissue with our dryer that he was able to take care of in the initial visit. It's a comfort to know we have someone reliable to call on for help when we need it.

Alex's work is quick and consistent and his pricing is upfront and honest - he charges based on the…read morework he does, even if less than the original quoted price. I have called Alex a few times for repairs to a washing machine and he has always been quick to respond and great about scheduling as soon as possible. I will be calling Alex for other household appliance repairs loving forward.

5 stars. Called Just Appliance Repair to check out a noise coming from my washing machine. I'd…read morerecorded a video of it, but of course the machine stayed quiet the whole time the tech was there and he couldn't replicate it in person. He still spent a full hour troubleshooting based on what he could observe, and put together a repair proposal off my video. What I appreciated most: instead of pushing to start work on a noise he hadn't actually heard, he told me straight up to wait until it happens again before committing to a repair. That's the kind of honesty that's hard to find in this industry. Haven't had the actual repair done yet, so I can't speak to that part, but the diagnostic visit alone earned the 5 stars. Will update if the noise comes back and I have him out again.

Great Company from top to bottom. Excellent customer service. Alex answered all our questions and…read moreconcerns with professionalism and in a timely fashion. Dimitriy came by to install (2) Hi Temperature Fuses on our dryer and was professional and very knowledgeable. He Informed us that we needed the lint duct professionally cleaned before we connect again which we did and saved us from the possibility of a fire. Thank you very much for that. He and had us up and running in no time at all. I highly recommend Wakehub for all of your appliance repair needs. The Speed Family

I am so glad I chose Wakehub for my appliance repair. My dishwasher stopped taking in water five…read moremonths ago. We tried repairing it ourselves by first replacing the water inlet valve, but that didn't help. Then we replaced one of the hoses that had a small hole. Still no luck. When we found out family would be visiting for spring break it was time to get it professionally repaired. Wakehub was quickly available and when technician Kiryl arrived Thursday he meticulously checked everything on the dishwasher before discovering, after pulling it out and turning it on its side, that apparently a rat had chewed all the way through the pump hose and also built a little nest under my dishwasher! Yikes! Kiryl said this was not a part that he kept in stock because it is so specialized, but he could order it and should be able to install it in about three days. I told him that we had really hoped to get it fixed before company arrived in two days. He then looked through his supplies and found a pump hose, unfortunately the measurements were off so it would not work. He gave me a very reasonable quote on the repair and said he would do everything he could to get it done before Saturday. The next day, Friday, I was pleasantly surprised upon receiving a message from Kiryl saying he would be here in 30 minutes to install the part. True to his word, he arrived and took about an hour to replace the part and show me how the dishwasher was now working. What a relief! Kiryl is the most polite and accommodating service person I have ever had in my home. He is incredibly thorough and knowledgeable about his craft, and went above and beyond in meeting our needs. Based on his professionalism and dedication, I highly recommend Wakehub and will keep them in my contacts for any future appliance repair needs.