I had our 2012 RX 350 Black with cream interior detailed. The car is in great shape as it has always been garage keep, but had some scratches and the interior/rug were/are in good shape.
The logistics of calling to make an appointment, drop it off and picked it up was flawless and simple. I was in a rush so I did not take anytime to give Michelle any special instruction when I dropped the car off, nor did I have time for her to go over what she had done when I picked the car up. My apologies Michelle, if I came off a little rude, I was just rushed. This was all on me as she clearly wanted to go over some things she had done, but I brushed it off as I had pressing appointments.
Michelle did manage to get in a mention that she use a ceramic wax. Let me also mention that I am a stickler for detail and not many vendors meet my expectations.
When I picked up the vehicle I noticed the shine on the outside, now the car was in great shape so it already looked good, but it popped when I walked up and I immediately notice the difference as I could not locate any of the tiny scratches that were there prior. When I opened up the door and looked inside the interior looked like it was new, now it is nine years old so it had some wear, but it looked absolutely great! Never had I seen it so nice. When I open up the back hatch and look at the back that also popped! The engine was also jumped out at you when you opened up the hood. I could not have done a better job myself and I do not say that very often! Now that is a complement my family would say, knowing me.
I am extremely pleased with how the car looks and not only will I have my other vehicles done by her, I will also be recommending her to my friends.
On top of the price, I gave a 20% tip which I think is appropriate. While she was cheaper than any of the other detailers I had contacted, the quality was top notch!
Oh and one other note, I did not choose S M Detailing because they were the cheapest, as I had already contacted another detailer who I was waiting on to get back to me, but did not get back to me for two days, In the mean time I called Michelle as I needed the car detailed that same week. So glad the other guy did not get back to me sooner, worked out for the best!
ABSOLUTELY RECOMMEND USING HER!
This review may be a little long, but I felt I was obligated to provide the same attention to this review as Michelle did to our vehicle. read more