To the pharmacy manager and pharmacist at the Walgreens on West Walnut Avenue/Dug Gap in Dalton:…read more Shame on you. Last night, my close friend Lisa was actively dying. She had just been sent home on hospice, and while I was there saying what could be my final goodbye, she began experiencing severe distress. Hospice immediately called in comfort medications--medications that weren't optional, weren't for convenience, and weren't something that could wait until tomorrow. They were ordered to relieve the suffering of a dying woman. A family member rushed to your pharmacy and arrived approximately 10 minutes before closing. Instead of showing even the smallest amount of compassion, they were told the prescriptions would not be filled because it was too close to closing time. Your solution? Send the family to Chattanooga to find a 24-hour pharmacy. After making that drive during one of the worst nights of their lives, they were told the wait would be another two to three hours. Think about that. While a family was gathered around a dying loved one, instead of being able to focus on comforting her, they were forced to spend precious time driving from pharmacy to pharmacy because your store chose closing time over compassion. Hospice comfort medications exist for one reason--to prevent unnecessary suffering at the end of life. Every minute those medications are delayed is another minute of pain and distress that no dying person should have to endure. Policies matter. Hours matter. But humanity should matter more. I hope Walgreens management thoroughly investigates what happened and asks whether this is truly the standard of care they want associated with their name. No family should ever have to beg for comfort medications while saying goodbye to someone they love. To the hospice nurse who came out in the middle of the night and to Dustin Saylor for helping secure the supplies needed to care for Lisa--thank you. You demonstrated what compassion actually looks like. You were the light in an otherwise heartbreaking and infuriating night. Lisa deserved comfort. Her family deserved better. Walgreens failed them.

The Pharmacy's customer service is terrible. After waiting 45 minutes on hold the person with whom…read moreI spoke to was rude and unhelpful. The App and their system are not talking to each other and the information is very confusing and contradictory. Do better!

We are so fortunate that this place is just around the corner. The absolute best in customer…read moreservice and neighborly hospitality. We trust them with all of our prescription needs and appreciate the attention to and promptness of every order. Limited hours in the evenings and on weekends, but not enough of a negative to take away from the 5 star service.

From the owner: Top pharmacy in Rocky Face, GAread more

The drive thru pharmacy was 5 cars deep on a Monday at 630pm, so I decided to go inside. There were…read moreseveral people as well but the pharmacy techs were very efficient and the line went by super quick. They even added another one to the register when I got there. Made me happy :) I have been here multiple times and will continue to come. The service is always great and the people are very helpful.

My prescription was called in at 915a.m. when I got there at 1030 they hadn't checked the voicemail…read moreyet. The pharmacist said she was going to check on it it would be 30 minutes. I waited 45. I asked if my prescription was ready. Now, I am in pain and have already been waiting an hour. I find out pharmacist hasn't even checked the voicemail yet and I waited all that time and no one said a word to me. This is definitely not the first time but it will be the last. After this one is filled I AM DONE. They changed pharmacist and it hasn't been the same since. She doesn't give the first crap about anyone. Why should it take 2 days to get a prescription filled. Some people are really sick and really in pain and don't have 2 days to wait. If they need help cause she can't do her job, hire another pharmacist (preferable on that cares for people)

I just love this place. No hassle no fuss and I have never had to wait any longer than 10 minutes…read morefor my medicine. The staff are super friendly and helpful. I refuse to go anywhere else to get my medicine.

this drug store is the BEST,he goes out of his way he takes time to to explain everyrthing you…read more need to know,he will always tell you what is best for you .. and the girls, they always help you in anyway they can...if you go thought the drive thur and they are busy they will come out side to get your information ,so you won't have to wait so long in line. they close at 1 on Saturday I was up there real real close to to 1 and they didn't rush me they took care o f me. they make you feel like they really appreciate your business and that is a plus for me if you try them one time you will let them be your favorite drug store I appreciate them sooo much.