Edible Arrangements seems to be unaware they are working with food. We have had two bad experiences…read morewith no satisfactory resolution from the company. In short, avoid this service and buy flowers. Here's the long version:
Experience #1: I ordered an arrangement for my wife on the morning of her birthday. After placing the delivery order online I called in to ask for an approximate delivery time. They told me they can't provide estimates. So I asked what would happen if my wife wasn't there when they delivered, which was going to be fairly likely if it was before 4:00. They told me it would likely be later so it shouldn't be an issue. When I got home around 5:00 there was nothing there so I called in. They claimed to have tried twice to deliver, even tried neighbors (see next experience) but had to bring the order back to the store. So I had to drive over to the store to pick it up. I asked for a refund of the very high delivery fee but they refused even though I did everything I could to avoid the situation that took place. I went home noticeably unhappy with my "fresh" fruit arrangement.
Experience #2: Despite refusing to use EA again, a family member sent us an arrangement two days ago. Again, they showed up in the middle of the day when no one was home. Then they tried the neighbors who were home this time. Unfortunately, after over 24 hours we still didn't have our arrangement. Maybe the neighbors ate it? Or maybe it's in their fridge still. Who knows, EA certainly doesn't, even though they entrusted these strangers with the delivery, and quality, of their product. We called back in and told them about our still-missing arrangement and they basically told us tough luck, it's our policy to leave it with the neighbors. The policy of a food delivery company is to leave "fresh" food with a stranger? We don't know if they're storing it properly. We barely know these people other than a friendly hello once in a while. And given that almost 24 hours had passed, why do we still want it? We asked EA to refund the sender but they refused. They finally agreed to send a new one but it's hardly a good resolution when we had to argue about it. The sender called the EA head office and was informed that leaving the delivery with neighbors is no longer their policy and hasn't been for a long time, guess this shawnessy location didn't get the memo. It is now 48 hours later and we haven't heard from the neighbors.
If EA wants to ensure quality and satisfaction, they should allow for some selection around delivery times. Better yet, hire a delivery person for the hours that people are typically at home instead of delivering when people are at work or school. Or accept that the ridiculously high delivery fee should cover for these issues instead of completely ignoring customer complaints.
