We have had furnace and air conditioner installed from Air Design Services in London and they are…read morefantastic. Knowledgeable with fair prices and high quality workmanship. 5 stars for sure from us!

Would not recommend! Recommend seeking help from another company…read more Charged my mother for a "No trouble found" furnace service call at total of $178.54. While the service tech was there, he agreed to clean the flame sensor which was a 3min job (I was there and watched). My Mother was ultimately charged a $89 Dispatch fee and additionally a minor repair fee of $69 for a total of C$178.54 incl. HST. Completely Absurd. Please note that the Service Tech who came was very nice gentleman and promised my father (who passed away the day after the the service call) the lowest service call fee, but the folks in billing didn't live up to this promise and I am disappointed they completely gouged my mom.

Our furnace stopped working this afternoon while the tempurature outside was minus 15 degrees…read morecelsius. I was somewhat apprehensive when I called Donaldson's figuring they might be too busy to even answer my call. But to my delight they received my call immediately and sent out a service person within an hour! The young lady that came to repair the furnace was very polite and knowledgable. She was in and out within half an hour with the furnace up and running, as good as new. Thanks to Donaldson's fast and reliable service we did'nt have to spend the night huddling around the kitchen stove.We're so glad we found Donaldson's when we purchased our furnace 4 years ago.

Very poor plumbing service. This is not like them. Donaldson should refund our $196.00. They did…read morenot repair the problem, and the reason for this poor review is mostly because the Donaldson supervisor came to our house to give the junior person sent to do the job more tools but he did not even come in to see the situation. That is totally unacceptable. Donaldson charged us and left saying They couldn t fix. Said he would send in a quote for a totally new fixture to be put in. (Not interested as we have a reno planned in 2 years) We called another company Podolan Plumbing & Heating and Milosz Podolan got it repaired and without removing any ceramic tiles which is what the Donaldson guy said might have to be done. It was the hot water handle that had come off the American Standard jacuzzi in master. The faucet of Jacuzzi was dripping warm water and badly and we had to turn off hot water to stop the fast, noisy dripping. The hot water handle would not go back on by us. The person Donaldson sent was clearly lost and out of his element. My husband found him looking up plumbing images on his smart phone more than once. My husband asked his background - he said he was a Western University Grad , husband asked him how long he s been doing this work. He said 2 months. Worth repeating - he called his supervisor who brought him more tools but again this supervisor DID NOT come in to our house to assess the situation. Poor service .

We needed a new gas fireplace last Fall. On checking various companies, found some sales people did…read morenot know product very well or could give costs. (Have to check and get back to you. They didn't!). These are 'known' businesses. Following my brother in laws' recommendation, contacted Home Fireplace. He bought a unit a few years back, trouble free. Spoke to John, gave a price. He and his helper came on time, replaced our fireplace, cleaned up outside and we paid him exactly as per verbal quote. Nice asset to our home, works fine and cost a few hundred less than similar models elsewhere. Thank John. Give him a call.

AJM recently replaced the furnace in my home, replacing the 20 year old original that came with the…read morehouse. AJM selles Rheem brand which is a a good quality product, and the overall value of the purchase is very good. What separates AJM from the rest is the quality of the installation. I'm a perfectionist and the installation surpassed even my expectations. Every aspect of the installation was well planned and executed, routing of lines etc. neat and better than the original furnace. I considered a couple of big HVAC companies when making my purchase decision, but their crews tend to get in and out as fast as they can. AJM took their time to do EVERYTHING right, nothing was rushed, no shortcuts, and I couldn't be happier with my choice. I would recommend them for any furnace, A/C, HVAC work. FANTASTIC !

If I could give 0 stars, I would. This man is a thief…read more He did the plumbing for our restaurant. Thank God I only paid him $1,200 for labor. He claimed he purchased $600 worth of piping, but I now believe he was lying because he only provided handwritten prices on paper with no proper receipts. I told him the work needed to be tested and approved by the inspector before we would pay any remaining balance. Unfortunately, the grease trap was installed backwards and the fittings were incorrect. When I contacted him about the issues, he stopped answering completely. Beware -- do NOT hire this man. The inspector even stated that the job looked like it was done by a handyman, not a licensed plumber. We will be taking legal action.

After my shower one morning, when I tried to turn the tap off, the water kept running. I simply…read morecould not make it stop. I read plumber recommendations on St. Thomas Happenings but only got voice mail after 3 different plumbers were contacted. When I tried Matthew's he answered himself and agreed to come immediately. He was here in no time, and said my faucet was worn out and needed replacing. He went off and bought the required new faucet for tub and shower (two pieces) showed me the bill and then replaced them. My bathroom sink faucet was stiff, so he loosened it up and told me I would soon need a new one but it would work for a while yet. He only charged one hundred dollars plus the cost of the fixtures. He works out of his home and has low overhead with no employees but himself, so can afford senior discounts! Certainly deserved a five star review.

This company offers products that are over priced, other companies offer the same products for…read moreless. When the service provider from this company came to our home they did not do a thorough look at our air conditioner or our furnace. Instead he brought a brief case with pamphlets to sell products. We are not interested in buying more products we are interested in servicing what we already have. I was not impressed with this company and have found a much better company.

Great company for HVAC, air quality and water equipment. The service is the best part of the work…read morethey preform. Happy to do business with them, the value is great!