Extremely poor service. The young staff are untrained and poorly guided to deliver a 5 star rating…read more There are a few staff that were good but that's it.
The sun lounge area to the beach is shockingly over occupied with millimetres from sun lounger to sun lounger this is due to the management allowing the public to use all the facilities at a price which leaves the paying guests forced to be packed in like sardines. Why the hell do they allow this to the general public when it's only a small place. They obviously do not care about the paying customers as they have already taken your money which is extremely expensive.
The bar area in the late afternoon and evening is the same, small space which would be fine but again open to the general public. Felt really uncomfortable with it being so packed.
I blame the manager for this, he was totally rude and did not care about anything. He was totally uneducated with the surrounding area and with his staff. I asked him what restaurant options we had available as it was a Sunday, his reply was "the fancy restaurant " to which I replied you mean the Michelin Star restaurant. WHAT A CLOWN.
We are fortunate enough to have a sports car to which we wanted to drive to St Tropez and asked the manager the best way to find a secure parking spot, his reply " get valet parking from one of the hotels in the area, there is a new hotel in the centre which you could do this but can't remember the name, might be Hotel De Paris"
I replied saying that hotel has been there for over 20 years. WHAT A CLOWN
Overall, extremely poor, not relaxing, not worth the money, poor service. Sea area extremely congested, bar area extremely congested
Left this place feeling extremely angry and feel like we have been robbed of a large amount of money. Be warned a lot of the good reviews are from the public using the hotel's facilities