STAY AWAY! THESE GUYS DO NOT STAND BEHIND THEIR WORK!!! They deserve a ZERO, but that's not an option. I took my truck here to get the state inspection so I could get it licensed in Missouri shortly after we moved here. During their inspection I was told I had a bad ball joint in the front end that would have to be replaced to get the sticker. I didn't have the time or space, so I had them do it (almost $500.00 for the repair) and got the sticker. Barely 10,000 miles later (currently) I went to get the inspection renewed (different shop because they no longer do the inspections) and was shown that one of the ball joints they had replaced was bad again. A ball joint is a part that should last 100 + thousand miles. I called them on Thursday afternoon (9 May) and got voicemail and left a message. The owner called me back the next day (Friday) and told me they had gotten some bad ball joints from the supplier and that they had a lifetime warranty (I have my receipt), but the labor "might not" be covered (half the cost of the repair) by the supplier (He doesn't seem to warranty his own work?). The owner told me he would talk to the supplier and get back to me. A week later (Friday, 17 May), I called him (he hadn't called yet) and was told that the ball joints "might" be covered under warranty but I "waited too long for the labor to be covered and if it had only been a year or so they might have covered it" (It's not a daily driver and I have barely put 10,000 miles on it in this time) and he wanted me to bring it in for them to look at. I made an appointment (with him) at a set date and time (Monday 20 May by 4:00 PM) and as I was pulling in at around 3:45, he said he was leaving for "an appointment" but that his guys would look at it and call him. 2 people looked at my truck for about 5 -10 minutes and kept saying they couldn't find the issue (to be fair, I had mistakenly mentioned the top ball joint, which was incorrect, it was the bottom), even though the was an obvious noise when they pried up on the tire. They finally found that it was the lower one. The one mechanic (the owner's son apparently) called who I assumed to be the owner and spent another 10 minutes or so talking while going back and forth from looking at the truck to going off out of ear shot from me. At one point he mentioned something about the grease fitting, but then went off to where I couldn't hear again. The mechanic finally brought out a pen and pad and told me that the owner wanted me to write down my name and number and he would call me in the morning (Tuesday 21 May). I did that and left. It's now Tuesday, 28 May (I have to get the inspection and get the truck licensed by the end Of May) and he has never called (second time he's done that). Yesterday (27 May), I got under the truck and started looking at the ball joints and discovered that the lower ball joint wasn't greased when it was installed, and the grease fitting was even loose (never fully installed). The ball joint may or may not have been bad, but it was not installed correctly BY THEM (has to be greased once installed). SAVE YOUR MONEY AND KEEP YOUR VEHICLES SAFE! STAY AWAY FROM HERE!!!!!!! read more

My daughter broke down in Urbana on her way back from the state fair. We were going to have it towed back to Springfield because we were nervous about using a mechanic that we did not know. I read the reviews for RZ and decided to give it a try. We are so happy that we did. Rod went out of his way to take care of everything. He even met with us after hours to work around our schedule. Very honest and great communication. I would highly recommend RZ!! read more