After wIting for 1hour for tow rechecked with aaa to find i had missed a call Truck wasn't available company they called Had them contact wakefield. He was there in less than 10 minutes. Dropped us off at our house then delivered truck to repair shop Great service in fast time. read more

My keys locked in my truck at Walmart parking lot so I called my insurance company and they sent someone but it was going to be about 40 minutes so we decided to wait in the cold then a guy from Wakefield stopped by and helped us in the parking lot! read more

Made the mistake of calling roadside assistance thru my insurance company. After hours of waiting for someone to show up to change my flat, I called Bobby at Wakefield. He was there within minutes and went above and beyond. He was more reliable than a multi-million dollar corporation. read more

On Tues, Aug 9, 2016 My wife called Wakefield Towing to inquire about their hours and if they could tow my broken down car to the Ford Dealership for an appointment. She spoke to the owner, who identified himself as Robbie, and he asked the make of the vehicle and our location. She gave him the info, and he said it would be no problem. She thanked him for his time and told him she would call back with the appointment time from the dealership service department. She set up a time with Bill Grant Ford's service department for 10 am on Friday August 12 2016. On Thursday Aug 11 2016 she called Wakefield Towing and arranged the tow for 9:30am on Friday 8/12 to ensure arrival on time at the dealership. She let Robbie know the make of and model of the vehicle again and our location, and he said the price would depend on the mileage, which he would look up on Google Maps. She let him know that we chose his business based on its close proximity to our house, about 2 miles. She thanked him and he said he would see us in the morning. The morning of Friday August 12, My wife waited for the tow truck service to arrive at our agreed-upon time, 9:30am. At 9:50am She came into the house to call and find out what was going on because the tow truck still was not here. She called to find out if we should call another truck or not so we could call and let the other business know if I would still be able to make it to our appointment. At this point Robbie told us that he had to fill up his the truck with gas. Then he asked the make and model of the SUV again and then said, "but to be honest I don't feel like working that hard this early." After this comment my wife reminded him that we had people waiting on us. She then asked him if we would still be able to make the appointment when he assured us that we would. At 10:10am Robbie arrived at our home. I was with my wife waiting by the SUV that was to be towed. When Robbie got out of his truck he told me that he had to switch trucks because of the type of car, information that he was given multiple times prior to this day, and that he had to wait for the air to fill before he could move the truck. As Robbie started to lower the platform I explained how he had a time to be here and he wasn't and that now we are not sure if the appointment still stands because by the time we will get there it was going to be closer to an hour after our scheduled appointment. We did still need the tow however I just wanted to know that when we call to have him tow it back that he wouldn't leave it there for days on end because of this current experience. I asked him, "how am I supposed to know that you'll pick my truck up on time?" At this point Robbie step back into his truck told us to find someone else and drove off. The conversation lasted less than a minute leaving my family still stranded at the house because of an honest question. As a consumer I don't know why I was treated this way. I made an appointment but instead of rectifying the situation by offering an apology and assuring that his tardiness was a one time thing, which was all I wanted, he just drove off. I called to let him know I would be contacting the BBB at which point I was told I do care who you call. Because of this statement im am writing this review. His irresponsibility has lead to a situation where my car is still at my house and I don't know when I can get my car in to be fixed again. I have three children 8 and under in the house and I am a disabled veteran. We need transportation for my medical issues and for the children. The SUV is our only car. I live over 5 miles from town, out in the country, so it is not walking distance for us. We had set up this apoinment to get our car fixed. His actions have deprived use of a car which we desperiatly need. Because of his failure to provide the agreed upon service I now don't know when our car will be fixed. Use this service at your own risk and understand that you might be held at the mercy of his willingness to work that day. read more