Doesn't deserve even 1 star!!!! Terrible company awful people completely unprofessional…read moreargumentative liars dishonest lacking in any credibility or integrity. I consulted them to do a restoration job on my clothes that my fire salvage company couldn't handle it was all going to be out of pocket which is as not a problem I waited patiently for 5 weeks b/c they assured me they could do the job had worked with this other company before and that picking up and delivering wouldn't be an issue b/c they were always in my area. They went ahead and inventoried my items and sent an invoice and even told me they were all set on working with my salvage to start work day after labor day and would keep ke posted as things progressed yet the second I had concerns and questions about billing storage handling of my items certain items I didn't want cleaned they became passive aggressive making false claims about communication that never occurred claiming they never committing to do any job and it was my own fault for waiting around 5 weeks and at that point it should have been obvious to me they weren't gonna do the job. they actually said this!!! Even After texting just two weeks previously that they were starting the process to pickup my clothes the next day and would keep me informed and sending an itemized work order/bill and picture with an estimate of total cost. All the sudden the trip back and forth . was an issue and was going to actually have to be billed seperate in addition to the estimated costs of cleaning and since it wasn't discussed (which it actually was and that it would be included as part of the service it was one of the 1st things we discussed) and the large nature of the bill and number of items that they felt they aren't the company I'm looking for. Where do you get off making that determination for me. I get to decide who is right for me. Don't place blame on me Take accountability and state you don't want the job don'"t pull that passive aggressive B.S. with me. Treating me like I'm a child!! Very patronizing and became defensive and hostile threatening to hang up when I called them on their crap!! They're one of the only companies that does textiles in my area and they know this that's why the can afford to be so rude Terrible way to treat people and a terrible way to do business keep someone waiting weeks on end and then basically call them stupid for waiting. She said " we gave you every opportunity to go with another business" When? I have the text messages saved!!!! So don't dare ask questions or express legitimate concerns b/c you'll be labeled a problem client and they'll cancel the job. 5 weeks they kept me and my clothes waiting knowing full well I was being billed to keep the items stored until their company picked them up. Both Service Master and myself were appalled. ( Service Master handled this much better than CRDN b/c it was their referral they took accountability and are sending my stuff home w/o being billed for storage or transport a second time) I also repeatedly asked CRDN not to communicate with me via email or during my work hours which they repeatedly disregarded. It may not seem like a big deal but due to the fire internet and email was not a viable option of communication for me at the moment I asked to be texted or called or left phone messages and if documents needed to be sent I simply asked them to communicate with me first via phone message but they couldn't even follow a simple request that they assured me was not a problem and claimed to me they completely understood . The communication is sporadic at best You have to constantly chase then down for information and then they ate only accommodating until it's no longer convenient or relevant for them to be then they're just rude and disrespectful when it no longer suits them to be nice. Horrible customer service. Horrible attitudes and no accountability whatsoever. I'm actually glad they didn't end up doing the job because from what I've read online they are also a bunch of thieves according to several online reviews and complaints. Steer clear of this place go with Service Pro Or ServePto ot anybody but these people.They're a nightmare. It's too bad because supposedly Chad who does the cleaning is very good at his job....he just works with or for horrible dishonest people. If you tell someone your going to do a job Do It don't waste their time or money not after a heart breaking event like fire....second not wanting to answer a few concerns a customer expresses sounds like your trying to hide something or know your doing something wrong or dishonest and is a complete unprofessional disregard for the client and smacks of corrupt business practices. DON'T SAY YOU WEREN'T WARNED.

I am still working with Steve and Laura from CDRN Portland after a house fire, but I'm sorry to…read moreread the reviews here now as my experience with them thus far has been really good. Steve came out right away and his communication has been great, and I've found Laura in their front office to be absolutely exceptional, patient, understanding, and helpful as I've worked her to get a number of items cleaned and returned (of which weren't initially put in my "urgent"/need back asap pile. The house fire has been beyond-words-tough to deal with, am always short on sleep and tired, but being able to communicate with people who care and have demonstrated they're here to help me out has been invaluable. Thank you CDRN.

Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron with Trail Water Restoration did a fantastic job with our crawl space flood mitigation!…read more Aaron is very professional, thorough and his pricing is very fair. He explained every process of the work to be performed and actually performed more work than proposed ,with no up charge. Who does that anymore? On top of that he is very personable and a pleasure to chat with. Trail Water Restoration is highly recommended!!

We had a water leak in the subfloor of our kitchen which resulted in us needing a restoration…read morecompany. Kyle and his team were professional, friendly and efficient with their service. But who really shines is Sierra in accounting. She went the extra mile trying to negotiate with our insurance company. She was patient and resilient and a pleasure to work with. We really appreciate all the hard work that this company did not only to help us resolve the issue in our home but also with negotiating with our insurance company to make sure that they got paid.

Pray that your insurance company does not deny your claim, because their prices are way out of…read moreline. I was able to get a complete French drain solution for less than what they billed insurance for just mitigation (a one time pump-out of a 10'x10' area). Then prepare for the accounting group to hassle you daily for payments that are not yet due (see other reviews). Do what you want, but consider yourself warned.

DO NOT USE OREGON RESTORATION…read more I strongly caution homeowners to stay far away from this company. In our experience, they were unprofessional, disorganized beyond belief, greed and rude. We hired Oregon Restoration for an insurance-funded residential repair project, and the process was plagued by prolonged delays, billing disputes, and repeated attempts to charge for work that was never performed. We waited months for any meaningful progress while living in an extended-stay hotel. Throughout the project, we were forced to reconcile invoices against the insurer's estimate ourselves, repeatedly pushing back on charges that exceeded or fell outside the approved scope. Subcontractor coordination was extremely poor - we spent months dealing with a flooring company they work closely with, only to find that when costs exceeded the claim budget, Oregon Restoration made no effort to identify a more affordable or appropriate alternative. Ultimately, we had to step in and manage that ourselves. By that point, we had already paid a $50,000 deposit, which made it difficult to walk away due to concerns about recovering those funds. Despite multiple attempts to resolve issues cooperatively, closing out the project required countless emails and phone calls. This experience was far more time-consuming and stressful than it should have been. I sincerely regret choosing Oregon Restoration. Their claim that they "do things differently" is a justification for inflating costs and maximizing their profit, rather than providing transparent or customer-focused service.

Riley has been very professional. HIs communication is outstanding. He listens, gets results and…read moreis a caring person. Oregon Restoration initially handled the mitigation and communicated directly with insurance. Now Riley is managing the repair process.

Justin was really easy to communicate with vial email and text! We just needed 1/2" cut on our…read morecounter to get our new stove to fit. He put up plastic to reduce the amount of dust that comes from this messy but quick job. Before finding Polished Solutions it wasn't easy to find someone willing to do this. Justin did a great job!

Justin was very professional, and reasonably priced. My husband compromised our island quartz sub,…read morewith a magic easer sponge. He restored it to good as new, along with our kitchen counters and bathroom vanities. They look fantastic with our new faucets! Would absolutely recommend him.

Highly recommended. Professional, timely, good quality, and competitive pricing…read more We had a basement water leak after heavy rains. We scanned through Yelp and took a chance with J&R NW Construction based on recent positive reviews. Julio immediately picked up our phone call and was at our place in 30 minutes. After an assessment, he followed up with a contract and got his team scheduled for later in the day. The crew did a quality job. J&R is going into our contacts list for future home improvement/repair projects!

We first contacted J&R NW Construction for an estimate while we were looking for contractors to…read moreassist us with several of our home renovation projects. We had three different major projects to get bids upon and Julio was one of the several construction company representatives who responded to our calls. He was on time for our in home meeting and impressed us with his attention to detail while considering the work and materials needed to complete the jobs. Julio was able to give us a comprehensive bid on each of the projects (flooring, siding and construction of an external awning/sun shade) detailing a prospective time schedule if we chose to hire his company. He was also able to offer us a discount if we decided to hire his company to complete all of the projects. This made good sense to us as it would save confusion in resources like dumpsters, vehicle parking, porta potties, ETC if we had different entities working at the same time. The work contract was easy to understand and there were no surprises throughout the whole process. Julio also provided all the necessary legal documents to show he had proper licensing and insurance for his company and workers. All the individual workers who Julio sent to our home were professional, courteous and efficient. The building supplies were ordered properly and we were promptly notified about the impending deliveries The demolition and removal of our old poor quality siding was done quickly and skillfully and at the end of every workday, the workers cleaned every bit of scrap and all the sharp nails and pieces of wood that would have been a hazard to us and out pets. The siding crew that wrapped our stripped house was great and the crew that cut and attached the Hardie board siding was amazing in their skillful technique. The painters did an excellent job and got everything right, down to the smallest of details. The awning project was initially not what my wife expected but Julio quickly understood and directed his crew to make the necessary improvements getting it just right. The same work ethic and and attention to detail was applied to the removal of our old, worn-out and stinky downstairs carpeting. After stripping the floors bare, the cement was leveled and prepped for the tile we had chosen from the business that Julio had recommended. The relatively big area was tiled, sealed and new baseboard was attached. During the entire renovation project, Julio was in constant contact with us and he was onsite at least once if not several times a day while the workers were present. The payment plan was clear and simple with no unexpected surprises at the end. I would highly recommend J&R NW Construction for anyone considering a construction or renovation project in the Portland area and would definitely hire the company again for any future projects.

My husband and I were putting in a new gas fireplace, and when the old fireplace was removed, we…read morediscovered water damage. Performance Plus found the leak, fixed it, restored the drywall and paint in absolutely no time! They have to be the most helpful, easy to work with, compassionate company I've ever worked with. I would rate them higher if I could!

My Project Manager was James Harman, He was remarkable throughout the full process. I had water…read moredamage and my insurance and mortgage company were involved. When i had anxiety because of this being my first time to deal with such devastation to my home he was there to calm me down with reassuring information on the progress. James was great at communicating with me and all he different contractors that were needed to complete the job. He was able to balance out the schedules and keep on top of any obstacle that reared its ugly head during the operation. I cant say enough about James and the asset he is to the company. When I needed help with the paperwork from the mortgage company to get everything going Jess and Sheri, the office staff, were there to help me get this done in an efficient and timely manner. I am impressed with everything about this company and am glad they were the one that helped me through all of this, and I will refer them to anyone who needs a good restoration company. Such a good business is hard to find.

Deacon and Chase did a fantastic job with my project. They were very helpful with answering…read morequestions, thorough with ensuring the job was done correctly, and were very professional.

I would 10/10 recommend ServPlus. Deacon and Chase were so professional, friendly, and responsive…read more-- these guys truly go above & beyond to make stressful situations so much easier and more manageable.

Do not trust this company they are all horrible people vultures!!!…read moreThey ripped us off!!!! Did not do work they charged for. Wouldn't give our money back they stole They did illegal work cut up electrical wires they where no suppose too in short they did more damage then the fire!!! Do not hire these vultures

Our acrylic bathtub had a hairline crack we didn't know about and leaked through the second level…read moresubfloor down to the sheetrock below. While an extremely small job, they responded quickly. They carefully opened up the tile area around the tub--minimizing damage--and opened the ceiling below to run fans and test moisture levels. The whole experience was professional and white glove treatment all around (e.g., always removed shoes in the home, magically left no dust in the bathroom after cutting up the tile, and somehow trapped all the blown-in insulation). Grateful for their care, expertise, and willingness to engage in a small job. The tub wasn't covered under insurance, but they recommended another company for a warranty repair that did a great job. Overall very happy with their work. Honest, reliable, and though.