I have received the worse service ever by a staff member in the DHL point of this shop this afternoon at around 3:20 pm. I have used this shop to send several parcels by DHL in the past with no issues at all, but today I got to experience customer service from hell. I told this particular staff member that my parcel contained mostly baby items and that I like sending my things inside my own box because things tend to go missing when they get to my home country. He obviously thought I was telling lies and burst the box in such a way it could not be used again. After he was happy with his inspection he chucked everything in a not very sturdy DHL box and then offered me help to pack it again? Like really? I suspect the DHL box won't be strong enough to hold everything and I may end up losing stuff in the way. I paid almost £80 for this service and to be treated like DIRT this afternoon. I'm 8 months pregnant and had my 6 year old autistic son by my side standing there for about 30 minutes or longer. Don't know his name, but he is the tallish,red hair guy that's usually at the front. AVOID, AVOID, AVOID! read more