My husband and I moved to Colorado and decided to rent our house out, due to the economy/real estate market. We now have two years of experiences with this organization, most of which are negative. We met one of the owners, who put us at ease by assuring us that Rylan would be working in our best interests. He even agreed to complete monthly check-ins on the tenants. However, the idea of "monthly" was turned into "regular" in the contract. Our naivety and trust in Rylan prevented us from requesting a change.
The first year went reasonably smoothly. Payments were made on time and no major troubles arose, although we were disappointed in how quickly verbal promises were neglected or forgotten. When we contacted the property manager, she failed to respond in a timely manner and she treated us like an inconvenience.
Unfortunately, the most recent tenants were a nightmare and Rylan did nothing to fix their mistakes. Despite Rylan's claim that they do a thorough background check on all potential renters, Rylan neglected a six-page criminal history, obtained by the neighbors at the Toledo Police Department. By the time the neighbors retrieved this information, the tenants had already signed the lease and began making payments and we were left without recourse. I was contacted regularly by the neighbors about loud music, dozens of cars on the lawn, and other offenses. Because of the frequency of complaints, I had them contact Rylan. At first, the owner was receptive to the correspondence, but after only three or four emails, he accused the neighbors of harassing the tenants and threatened legal action. Of course, my husband and I were irate about spending hundreds of dollars for their so-called "management" and contacted Rylan ourselves. There were other infractions made by Rylan, but I want to warn anyone that wants to sell their house after working with this company to run.
Once the tenants vacated the property, Rylan completed a walk-through to assess damages. We were told that everything looked good. When our realtor began the listing process, on the other hand, we heard a very different story. There were numerous bags of garbage in the garage, rust rings in the sink, ceiling light fixtures that were removed and needed to be replaced, gouged hardwood that isn't fixable, walls that were painted sloppily and without permission, broken plumbing and electrical fixtures, and more! My realtor sent several pictures of the damaged house as evidence and called upon a handyman to fix the biggest problems. All in all, the money we spend to get the house back in order will be approximately $600.
The amount of stress and money we put forth in working with this company is completely unreasonable. We would never recommend Rylan as a property management company. read more
