We used them Sept. 2018. They were on the ball and pretty quick. Sometimes the line inside the…read morestore can get long. NOTE: you'll have to drive around back to get some of the services that they offer.

Hitch installation - missing parts, failed to re-assemble, unexplained damage and told that a…read morefamily emergency led to a unqualified employee finishing the work without being told. I paid U-Haul to install a hitch with wiring on my vehicle. When I picked up my car, everything looked fine. But later, I noticed the rear bumper was misaligned on the passenger side and something was hanging loose underneath. What I found: * About half of the screws, pins, and clips were missing, loose, or not properly attached to the anchor * The bumper had unexplained cutting damage in areas that shouldn't have been cut for the installation * Parts were beginning to fall down while I was driving on the highway The runaround: I contacted U-Haul when this happened (about 60 miles from home) and advised I needed a tow truck, but that was not provided. I temporarily reattached and secured what I could and contacted corporate when no one called me back days later. What they told me: The general manager eventually apologized and explained that the technician had a family emergency and left early on installation day. A customer service rep (CSR) finished the job instead. This was over a month prior, and no one ever told me about this problem. Where things stand now: I bought replacement parts myself and had them reinstalled by U-Haul, however afterward I got conflicting statements and a lack of accountability, despite their initial admission of fault. I've billed U-Haul for the time, mileage, and the parts I purchased while also documenting the issues, calls, replacement parts and emails. My future trust in this company will depend on how they respond and I'll update this review.

not even sure where to begin with this place the lack of respect is unbelievable. Happy to take my…read moremoney elsewhere. On top of their shitty ass equipment that doesn't work, that's not even all the way filled with fuel, which was a pain in the ass renting something and then five minutes later I had to go refill it. That explains why they're in Pasco....... Lesson learn and I'll make sure to let everybody else know.

We rented a 40 x 40 canopy for an event and had a great experience. We were able to fit 16 60inch…read moreround tables comfortably. The staff was friendly and on time.

Penske is so cool, #LikeMySchool, I left the vanity license plate ring on; confused?????? I had…read moreto roll through the #ColumbiaGorge with my WSU Pride, if you did not know, #GoCougs and cubs

From the owner: Save Up To 20% When You Reserve Online Today!read more

I returned my rental truck and was helped promptly by the "bearded fellow" behind the counter…read more The store was clean and the assistance was prompt I was given excellent customer service - which is difficult to find nowadays. Ease of return, pleasant conversation & a positive attitude is why I'll use Kennedy for my moving & storage needs.

Rented for 5 years. Never had a problem. Clean dry units. Good people to work with.read more

We requested a 20 foot truck a week before we plan to move. We received a phone call the day before…read morestating that the largest that they had with a 15 foot truck and a 6 foot trailer to pull behind it. We purchased a plane ticket to fly my husband from the westside of Washington over to Pasco to drive the truck on Saturday. It would have been nice to know that the 20 foot truck wasn't available at the time of our reservations. We spent money to fly my husband over here and now don't have the means to move our household items to our new location. In addition, the reservationist was very rude and not helpful.

It is now 9:23 am. This location is scheduled to open at 9am as stated…read more Phone # 509-643-1470 (on door) is no longer in service. An electronic App service is in place but will go blank after numerous attempts of completed identification entries. Recommend not using this service. I would recommend trying another location if not another rental service. For me, it's all about service, not convenience.

My daughter reserved a 20 foot van six weeks ago. She received a conformation and a time and…read morelocation to pick it up. The time to pick it up was 7:30am...they open at 9;00am and didn't have the van. They offered no help. After a long drawn out series of talking to the corporate office, she was told we could get a van in Grandview (40 miles away) take it or leave it!! Thanks Uhaul....never again!!! What a way to run a business!!!