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    Ryder Truck Rental

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    Eastgate Mini-Storage

    Eastgate Mini-Storage

    (2 reviews)

    Under new management since July 2025. Currently running a special for new customers. Rent 1 month…read moreget 1 month free. Come on in and let's chat.

    I have had my stuff in this storage unit from February to November. I went to get my stuff out of…read moremy storage unit last weekend and found a green lock on my storage unit. I was up to date on my payments and there was no reason for me to have a lock on my unit. It was on a Saturday and the office was closed. I had already paid for a uhaul to move my stuff out on that day and did not have the money to keep the uhaul until Monday. I returned the uhaul and called the office of the storage unit on Monday when they were open. The girl who answered the phone even admitted to me that it was their mistake and there was no reason for me to have a lock on my unit. They offered to pay for half of my next months rent but I wasn't planning on staying for the next month. Hence why I paid for a uhaul. By this time it was ten days past the day that I needed to give my 30 days notice to move my stuff out and the storage unit offered to give me my deposit back if I had my stuff out by the 19th. I had my stuff out by the 15th. I was planning on going back and cleaning the storage unit out on the 16th and when I called the office on the 16th the manager informed me that she already cleaned out my unit and because she had to clean it I would not be getting my deposit back. Even though I had until the 19th. Even though I still had 3 more days to return and clean it and now I'm out the money that I spent on a uhaul plus my deposit that they offered to return to me for their mistake of putting a lock on my unit when there was no reason for it. The manager cut me off on the phone when I called to explain to her that I was coming in to clean my unit, she was very rude and angry sounding, cut me off in mid sentence and didn't even give me a chance to tell her that I had plans on coming back and cleaning it out. Over the last year that I had my stuff in storage here, they changed employees multiple times, messed up my payment dates to where I was getting "third and final notifications" on a late payments without ever having had an initial notification. Their office hours kept changing according to their "employees school schedule" and the hours reflected on their website did not always match up to the actual hours they were open. I will NEVER be doing business with this business again and I will let everyone know that needs their business to look elsewhere for a more respectful, consistent, reliable, and honest service.

    Ryder Truck Rental - truck_rental - Updated May 2026

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