The employee who was on duty 8/19/25 was extremely rude, unhelpful & unprofessional. We will not…read morevisit that location again. He called me a bad name because I questioned the pricing on an item. He called my husband stupid because he didn't know he was supposed to hook up he trailer himself. We had rented UHaul trailers before & the employees always hooked them up. This young man was a disgrace to any company who would employ such a person. Go to any other location for rental needs!

After calling the uhaul on Campbell and having a horrible phone experience with an employee I…read morecalled the Glenstone store and John answered and was very professional, knowledgeable,friendly and helpful. I told him I wanted to rent a pickup and he explained the details and other options. The guy that checked us out Demetrius was also very nice

If I had the option of giving them "no" star at all, I'd check that option. Worst customer service…read moreI have ever received. And I suggest going to a different U-Haul. Do not waste your time, effort, money, or gas dealing with that shady manager or establishment. He's lucky I have not called or emailed corporate offices about his demeanor, his character, his lack of ethics, profiling and overall unprofessionalism. I will not ever forget our conversation, events on that day. Duly noted. Hard to believe that U-Haul, doesn't vet their managers. It's managers like him that run businesses into the ground, and run customers away. My company will be looking to do our business elsewhere in the future. Good Riddance!

Got here at 9 when my check out was supposed to happen. One employee working and a HUGE line…read more It's 9:40 and I'm still 8 people away from getting to the checkout. What's the point of reserving and having a check out time if U haul doesn't care or look at them. They had to know they had a ton of checkouts and to only have one employee working is horrible. The manager needs to be on notice. I used a Penske truck last time and it took me 15 min to check in and be on the road. Next time I'm going back to Penske! Right when I took the picture another employee finally showed up. It's easily going to take me over an hour to check out the truck! Poor service!

Under new management since July 2025. Currently running a special for new customers. Rent 1 month…read moreget 1 month free. Come on in and let's chat.

I have had my stuff in this storage unit from February to November. I went to get my stuff out of…read moremy storage unit last weekend and found a green lock on my storage unit. I was up to date on my payments and there was no reason for me to have a lock on my unit. It was on a Saturday and the office was closed. I had already paid for a uhaul to move my stuff out on that day and did not have the money to keep the uhaul until Monday. I returned the uhaul and called the office of the storage unit on Monday when they were open. The girl who answered the phone even admitted to me that it was their mistake and there was no reason for me to have a lock on my unit. They offered to pay for half of my next months rent but I wasn't planning on staying for the next month. Hence why I paid for a uhaul. By this time it was ten days past the day that I needed to give my 30 days notice to move my stuff out and the storage unit offered to give me my deposit back if I had my stuff out by the 19th. I had my stuff out by the 15th. I was planning on going back and cleaning the storage unit out on the 16th and when I called the office on the 16th the manager informed me that she already cleaned out my unit and because she had to clean it I would not be getting my deposit back. Even though I had until the 19th. Even though I still had 3 more days to return and clean it and now I'm out the money that I spent on a uhaul plus my deposit that they offered to return to me for their mistake of putting a lock on my unit when there was no reason for it. The manager cut me off on the phone when I called to explain to her that I was coming in to clean my unit, she was very rude and angry sounding, cut me off in mid sentence and didn't even give me a chance to tell her that I had plans on coming back and cleaning it out. Over the last year that I had my stuff in storage here, they changed employees multiple times, messed up my payment dates to where I was getting "third and final notifications" on a late payments without ever having had an initial notification. Their office hours kept changing according to their "employees school schedule" and the hours reflected on their website did not always match up to the actual hours they were open. I will NEVER be doing business with this business again and I will let everyone know that needs their business to look elsewhere for a more respectful, consistent, reliable, and honest service.

My wife and I received the absolute best customer service and support from Kevin and John and…read morereally the entire staff while renting a vehicle to complete our relocation from Dallas to Springfield Missouri. Kevin was helpful with selecting the right vehicle and even suggesting a local restaurant for the best chicken fried steak in town . The process was quick and and to be honest alot better than service we received at Uhaul . The price was very inexpensive and they have an after hours key box for late vehicle returns . Take my word dont waste your time going to Uhaul or Budget go directly to Penske rentals located in Springfield ask for Kevin or John and or anyone at the service desk and you won't be disappointed.

If I could give zero stars I would. They totally destroyed our family heirlooms. Such a poor moving…read morecompany. Movers did not cover any of our wood furniture and piles everything on top of it without any covers or plastic. These are things that can never be replaced. Then they sent a repair guy to try and fix it, had our stuff for 6 weeks and it looks like he spent maybe an hour on the repairs. Absolutely disgusting. Never trust a moving company that doesn't do an inventory or has to rent a uhaul to do their moving. Also destroyed 2 500 dollar mountain bikes that were brand new, by the time we noticed that it was too late. Do not use this horrible company!

Cannot say enough positive things about Mad Dawg Moving but will try anyway! Scheduling was really…read moreeasy (but they book up so call well in advance) and the guys showed up on time and ready to go. Quotes for service were accurate and they finished on time. They confirm ahead of time and call when on their way. The guys were super friendly and helpful and fast. We did two PODS delivery offloads and they were always careful and asked questions. We had a lot of fun actually and they are local so had great advice on the area. Moving is hard enough and they made it so much easier. Cash only, just FYI. Will definitely use Mad Dawg again and highly recommended them!

I have been happy with Sunshine Storage. This is my second time to rent a unit from them. It was…read moreeasy to rent a unit over the phone, and the manager, John, is very nice and professional. He is helpful and offered to get some pallets for me if I wanted him to. Overall, I am quite satisfied with the unit and the management.

From the owner: Offering clean, safe, and secure self storage units in Springfield, Missouri. Drive-Up ground…read moreunits make loading and unloading easy! Online rental and payment options, plus friendly onsite management and locks included with each rental!