I'm proud to be able to review Sherpalux, as I'm a repeat customer of Joe M's. I trust his…read moreexpertise on timing, his courtesy and commitment to excellence, AND when time permits his photography skills of the surrounding area. He helps put the nuanced moments in play to enhance your memories and nostalgia. Awesome guy! Been using the service for 11 years now.

My wife and daughter were in Austin with friends to pick out a wedding dress for our daughter…read more Being Halloween night I knew parking in downtown Austin would be a challenge. I looked online to review car services and decided on SherpaLux. Joe gave me a good quote within a couple hours. It was the best decision I could have made. The large SUV was beautiful and clean, and Joe was super friendly and courteous. The night was perfect and memorable for everyone. If you are looking for a professional and first class car service, please consider SherpaLux. You will not be disappointed.

From the moment I walked on the bus to the last I was surprised by the high level of attention and…read morecare. It truly is like a private jet on wheels. I was able to get some work done on the table and lunch was tasty. Plenty of refreshments to go around.

Terrific experience on trip from Austin to Houston; bus was on time and very comfortable trip. Bus…read morewas very clean and attendant Jordyn was very polite, courteous and professional. The meal served (I selected a sandwich) was proper temperature. Snacks and soft drinks were offered regularly. Bus driver was attentive and kept his eyes on the road; I could see from the mirror.

I booked 2 tickets for a trip and the return trip for $56. I cancelled it now 2 nights before the…read moretrip and I only got $16 back in the form of a voucher. This is a written part of their policy but that does not excuse that this a major theft of money. I had a family emergency that has caused me to cancel my trip with ample notice and this is a joke of a cancellation policy. I remember 5 years ago, canceling a trip with flix bus only a few hours before my trip and getting a full refund back to my card.To be refunded barely a 3rd of the cost of my trip in essentially the form of a coupon is truly the height of corporate greed.

Have ridden from Austin to Katy round-trip and Dallas to Houston. Each time, the driver seems to…read morehave an attitude problem or desire to flex their authority. Have seen the driver deny access to people waiting 4 minutes before departure time, not to mention the people who arrived less than 4 minutes to departure time, but still before departure time. Have also seen the driver on the Dallas to Houston trip make a student buy them snacks. Like when the student didn't immediately say okay to paying for his snacks, he stared her down and repeated himself until she got off the bus and walked to the counter to pay for his snacks. This is coercement. She probably only paid because she was afraid he'd leave her stranded at the midway stop instead of her destination. If this system wasn't essentially the only reliable way to travel between these cities without relying on carpooling with strangers, I would not be using it. One way tickets on Friday/Sunday were $30-$40 each on a random non holiday week, so the trip wasn't extremely cheap either.

We used 360 Transportation for a wine tasting day in Fredericksburg on Saturday and had an…read moreincredible experience! Our driver, Aaron, was a true professional and gentleman. He was incredibly helpful, assisting everyone on and off the bus, and even came prepared with ice for our snacks and cold water--fantastic little touches! Beyond that, the service was completely reliable: Aaron was prompt for both pick-up and drop-off. If you need transport for a wine tour, highly recommend the seamless service from 360 Transportation!

We had a fantastic experience with 360 Transportation. To start with the communication was timely…read more Someone seemed to be available to answer a question at any moment of the day. We booked the limo for our son's wedding getaway car. The driver arrived in plenty of time and the car looked fantastic. Our son and his bride said the ride was top notch. The price was quite reasonable as well. If we're ever in need of transportation in the Austin area, we'll be booking with 360. Thank you!

The clerk lacks energy and joy. She is curt. The interior is small yet pleasant and air…read moreconditioned. They play jazz music. This place shares a terminal with Cap Metro yet fortunately most of the people who come in are affiliated with Greyhound, so despite the street name being "Shady" shady transit riders are not here at least the day I came.

RUDE! RUDE! RUDE!!! This old lady not only greeted me with yelling, eyerolls and a disrespectful…read moretone before I could even finish asking for help; but she walked out while I was trying to translate for my sister in law and I legitimately had to stop the employee in the midst of her aggressive behavior. Imagine having a bad day then having to deal with this bullshit service. She refused to give me her name (walked out just to hide her lanyard) after the interaction from my prior experience if I did nothing wrong; I have absolutely nothing to be afraid of, she knew exactly how she acted. Afterwards she took a photo of me while I was on the phone with customer service. FOR WHAT? To say how horrible of a person you were to a customer that was kindly asking for help How poorly and unprofessional you acted? Since neither her or her co worker could assist with the my sister in law missed her bus by 3 minutes due to unforeseen conditions in the area we were forced to buy yet another ticket just to get her home. DO BETTER GREYHOUND. DO BETTER CARTS and to the lady cuz I'm sure you'll see this. Be a better person that world is full of shitty people and you behave like one of them.

Don't take Waymo until they improve their service with your pickup and drop off locations. We are…read morepaying customers and deserve to be treated as such but definitely don't take Waymo or any autonomous vehicles at night or during inclement weather. Yesterday Waymo picked us up behind 3708 Jefferson. It was an alleyway. If it were dark or late, It could be seriously dangerous. If it were raining, you would definitely get soaking wet. I have made numerous complaints about this same problem but apparently to deaf ears. When will they get it right.

I waited over 5 minutes for a rider to accept my ride request on 9/6/26, and since they never did,…read moreI cancelled it. They then proceeded to charge me for a cancelled ride, which is against their written policy. I had to work super hard to find someone from them to help me, and finally their instagram account told me in their written message they would refund me the cancellation fee within 10 business days. It's been longer than that and they still have not refunded me. I contacted them again today in the same IG thread and they acted like we had never talked, ignored me repeatedly, and finally I gave up and said I'll take Lyft more often and cancel my Uber One membership. I then immediately cancelled my Uber One membership, since they have been so unprofessional and shady over and over and over.

We booked Jessie B. to tour us around Austin visiting Still Austin, Deep Eddy and Treaty Oak…read more Jessie did a great job from timing to getting us to all destinations safely. We highly recommend Austin Private Car Service with Jessie at the wheel. Here is a pic Jessie took of us at Still Austin.

We had a fantastic experience with Austin Private Car Service. We booked multiple trips to various…read morelocations for large groups which all went off without a hitch! The drivers were incredibly friendly, responsive and easy to work with. I highly recommend this service!

Don't waste your time like I did. Called, guy answers and says ok let me look and see if I have a…read moredriver, then immediately hangs up on me. I call back thinking the line was just disconnected. He says the same thing, then again hangs up on me. When I tried calling back, he sent it immediately to voice-mail. What garbage customer service when someone is obviously in need of a ride. If nobody is available, then just say that! I was trying to use a service other than uber or lyft, but I guess I know better now, not these guys!

We made a reservation to go to the airport. Fahed made arrangements for a driver with a minivan to…read morepick us up and help with our luggage. Fahed checked back to confirm the reservation and checked in to make sure the ride was good. Abraham was the driver and he was very helpful. Great service company.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Austin is a wonderful driver that is always punctual and takes care of our family on trips…read moreroutinely. I can't recommend him or his company any more. Thank you!

From the owner: Premium Black Car Limo Service for Our Goldmembers…read more We go the extra mile to ensure that our Goldmembers are fully satisfied with our full-service black car limo offerings. Expect nothing but a 5-star gold ride everytime.